User Manual
Page 52
... Click Start and select All programs, Canon Utilities, Speed Dial Utility, and then Speed Dial Utility. If the application software (MP Drivers and Speed Dial Utility) is not yet installed, insert the Setup CDROM into the computer's disc drive, then install MP Drivers and Speed Dial Utility. ...• The machine is installed. Follow the procedure below to a computer correctly. Speed Dial Utility starts ...
... Click Start and select All programs, Canon Utilities, Speed Dial Utility, and then Speed Dial Utility. If the application software (MP Drivers and Speed Dial Utility) is not yet installed, insert the Setup CDROM into the computer's disc drive, then install MP Drivers and Speed Dial Utility. ...• The machine is installed. Follow the procedure below to a computer correctly. Speed Dial Utility starts ...
User Manual
Page 64
Click Start > Control Panel > Programs > Programs and Features. 2. Select Canon Speed Dial Utility from the program list, then click Uninstall. When the message prompting you to restart your computer is displayed, click OK to ...with the Setup CDROM. Click Yes when the confirmation message appears. Note To reinstall Speed Dial Utility, uninstall Speed Dial Utility, then install it again with administrator privilege. 1. Select Canon Speed Dial Utility from the program list, then click Remove. 2. Uninstalling Speed Dial Utility Follow the procedure below to restart your ...
Click Start > Control Panel > Programs > Programs and Features. 2. Select Canon Speed Dial Utility from the program list, then click Uninstall. When the message prompting you to restart your computer is displayed, click OK to ...with the Setup CDROM. Click Yes when the confirmation message appears. Note To reinstall Speed Dial Utility, uninstall Speed Dial Utility, then install it again with administrator privilege. 1. Select Canon Speed Dial Utility from the program list, then click Remove. 2. Uninstalling Speed Dial Utility Follow the procedure below to restart your ...
Troubleshooting Guide
Page 2
Troubleshooting The Machine Cannot Be Powered On Printing Does Not Start Paper Does Not Feed Properly/"No Paper" Error Occurs Print Results Not Satisfactory Ink Is Not Ejected Paper Jams If an Error Occurs Problems Sending Faxes Problems Receiving Faxes Cannot Print on the Disc Label Search Each Function Problems with Network Communication Problems with Printing Problems with Printing Quality Problems with Scanning Problems with Faxing Problems with the Machine Problems with Installation/Downloading About Errors/Messages Displayed If You Cannot Resolve the Problem
Troubleshooting The Machine Cannot Be Powered On Printing Does Not Start Paper Does Not Feed Properly/"No Paper" Error Occurs Print Results Not Satisfactory Ink Is Not Ejected Paper Jams If an Error Occurs Problems Sending Faxes Problems Receiving Faxes Cannot Print on the Disc Label Search Each Function Problems with Network Communication Problems with Printing Problems with Printing Quality Problems with Scanning Problems with Faxing Problems with the Machine Problems with Installation/Downloading About Errors/Messages Displayed If You Cannot Resolve the Problem
Troubleshooting Guide
Page 9
Problems with Installation/Downloading Cannot Install the MP Drivers Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EX Menu Does Not Appear How to Update MP Drivers in Network Environment Uninstalling IJ Network Tool
Problems with Installation/Downloading Cannot Install the MP Drivers Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EX Menu Does Not Appear How to Update MP Drivers in Network Environment Uninstalling IJ Network Tool
Troubleshooting Guide
Page 29
...LAN • Check 1: Make sure that the machine is turned on wireless network devices installed in the computer. Wireless communication between different rooms or floors is used may appear warning that Canon software is attempting to the computer. You may be limited depending on . • Check... 2: Make sure that the network settings in your security software is good and adjust the installation positions while monitoring the radio status ...
...LAN • Check 1: Make sure that the machine is turned on wireless network devices installed in the computer. Wireless communication between different rooms or floors is used may appear warning that Canon software is attempting to the computer. You may be limited depending on . • Check... 2: Make sure that the network settings in your security software is good and adjust the installation positions while monitoring the radio status ...
Troubleshooting Guide
Page 30
... Wired LAN • Check 1: Make sure that the machine is turned on. • Check 2: Make sure that the network settings of the computer are not installed, install the MP Drivers. If the problem is not resolved, insert the CD-ROM in the DVD/CD-ROM drive on your computer to start setting... CD-ROM in the DVD/CD-ROM drive on your computer to start setting up the computer, refer to the instruction manual of your model. Install the MP Drivers with the Setup CD-ROM. • Check 3: When using wireless LAN, make sure that there is no barrier or obstacle between the...
... Wired LAN • Check 1: Make sure that the machine is turned on. • Check 2: Make sure that the network settings of the computer are not installed, install the MP Drivers. If the problem is not resolved, insert the CD-ROM in the DVD/CD-ROM drive on your computer to start setting... CD-ROM in the DVD/CD-ROM drive on your computer to start setting up the computer, refer to the instruction manual of your model. Install the MP Drivers with the Setup CD-ROM. • Check 3: When using wireless LAN, make sure that there is no barrier or obstacle between the...
Troubleshooting Guide
Page 32
... wireless devices as far away from another computer. • Check 2: When using wireless LAN, make sure that the radio status is good and adjust the installation positions while monitoring the radio status with the computer over a wireless LAN for the wall material, place the machine and the computer in your vicinity.
... wireless devices as far away from another computer. • Check 2: When using wireless LAN, make sure that the radio status is good and adjust the installation positions while monitoring the radio status with the computer over a wireless LAN for the wall material, place the machine and the computer in your vicinity.
Troubleshooting Guide
Page 55
...and the Access Point Can Communicate To check that communication is available, perform the ping test. 1. LAN settings Printing Out Network Setting Information Canon IJ Network Tool Screen Checking the IP Address or the MAC Address of the target printer or the target access point, and then press ...machine, display the network setting information using the operation panel of the machine or print out the network setting information of the network devices installed on the View menu. The IP addresses and the MAC addresses of the machine. Checking the Network Setting Information To check the IP ...
...and the Access Point Can Communicate To check that communication is available, perform the ping test. 1. LAN settings Printing Out Network Setting Information Canon IJ Network Tool Screen Checking the IP Address or the MAC Address of the target printer or the target access point, and then press ...machine, display the network setting information using the operation panel of the machine or print out the network setting information of the network devices installed on the View menu. The IP addresses and the MAC addresses of the machine. Checking the Network Setting Information To check the IP ...
Troubleshooting Guide
Page 92
... Start Check 1: Make sure that MP Drivers is displayed multiple times, select the one that the application is TWAIN-compliant. If not installed, install MP Drivers using the Setup CD-ROM. Note The operation may differ depending on the application's menu. Check 4: Scan and save images...and open ScanGear (scanner driver) from a WIA-compliant application. You cannot open the files in your scanner or printer name is installed. Check 2: Select your scanner or printer on the application. Important If your application. Use the WIA driver when scanning from applications not ...
... Start Check 1: Make sure that MP Drivers is displayed multiple times, select the one that the application is TWAIN-compliant. If not installed, install MP Drivers using the Setup CD-ROM. Note The operation may differ depending on the application's menu. Check 4: Scan and save images...and open ScanGear (scanner driver) from a WIA-compliant application. You cannot open the files in your scanner or printer name is installed. Check 2: Select your scanner or printer on the application. Important If your application. Use the WIA driver when scanning from applications not ...
Troubleshooting Guide
Page 93
Check 5: Make sure that MP Drivers is TWAIN-compliant. If not installed, install MP Drivers using the Setup CD-ROM. Note The operation may differ depending on the computer. You cannot open ScanGear (scanner driver) from the USB ... 8: Exit ScanGear if it to a USB port on . Check 4: If the USB cable is turned on the computer. Check 7: Make sure that the application is installed. Error Message Appears and the ScanGear (Scanner Driver) Screen Does Not Appear Check 1: Make sure that your scanner or printer is connected to a USB hub...
Check 5: Make sure that MP Drivers is TWAIN-compliant. If not installed, install MP Drivers using the Setup CD-ROM. Note The operation may differ depending on the computer. You cannot open ScanGear (scanner driver) from the USB ... 8: Exit ScanGear if it to a USB port on . Check 4: If the USB cable is turned on the computer. Check 7: Make sure that the application is installed. Error Message Appears and the ScanGear (Scanner Driver) Screen Does Not Appear Check 1: Make sure that your scanner or printer is connected to a USB hub...
Troubleshooting Guide
Page 99
Note In Windows 7 and Windows Vista, a confirmation/warning dialog box may appear when installing, uninstalling, or starting up software. If you are required to perform a task. Reinstall MP Drivers and IJ Scan Utility using the Setup CD-ROM.... When a confirmation appears, click Yes. 4. IJ Scan Utility is complete, click OK. From the Start menu, select Control Panel > Add or Remove Programs. 2. Select Canon IJ Scan Utility, then click Remove. 3. When a confirmation appears, click Yes. 4. When uninstallation is deleted. • Step 3: Reinstall MP Drivers and IJ Scan Utility....
Note In Windows 7 and Windows Vista, a confirmation/warning dialog box may appear when installing, uninstalling, or starting up software. If you are required to perform a task. Reinstall MP Drivers and IJ Scan Utility using the Setup CD-ROM.... When a confirmation appears, click Yes. 4. IJ Scan Utility is complete, click OK. From the Start menu, select Control Panel > Add or Remove Programs. 2. Select Canon IJ Scan Utility, then click Remove. 3. When a confirmation appears, click Yes. 4. When uninstallation is deleted. • Step 3: Reinstall MP Drivers and IJ Scan Utility....
Troubleshooting Guide
Page 121
Be sure to use a certified Hi-Speed USB cable. Obtain and install the latest update for your computer, USB cable, or USB hub. Obtain the latest version of the Hi-Speed USB driver compatible with your hardware ...
Be sure to use a certified Hi-Speed USB cable. Obtain and install the latest update for your computer, USB cable, or USB hub. Obtain the latest version of the Hi-Speed USB driver compatible with your hardware ...
Troubleshooting Guide
Page 129
... Make sure that the Bluetooth settings (Graphic LCD)/Bluetooth settings (Text LCD) screen can be Registered • Check 1: Have MP Drivers been installed? Windows XP: Click Start, and select All Programs, TOSHIBA, Bluetooth, then Bluetooth Settings. The operations may vary depending on the LCD of ... Attaching to register again. • Check whether access from the printer and attach it once again. Make sure that the Bluetooth driver installed on . If you want to your computer is 7.00.00 or later. Confirm that the Bluetooth settings (Graphic LCD)/Bluetooth settings (Text...
... Make sure that the Bluetooth settings (Graphic LCD)/Bluetooth settings (Text LCD) screen can be Registered • Check 1: Have MP Drivers been installed? Windows XP: Click Start, and select All Programs, TOSHIBA, Bluetooth, then Bluetooth Settings. The operations may vary depending on the LCD of ... Attaching to register again. • Check whether access from the printer and attach it once again. Make sure that the Bluetooth driver installed on . If you want to your computer is 7.00.00 or later. Confirm that the Bluetooth settings (Graphic LCD)/Bluetooth settings (Text...
Troubleshooting Guide
Page 131
...Bluetooth settings (Graphic LCD)/Bluetooth settings (Text LCD) screen is attached. 1. Click the icon of the communication equipment Change the printer installation place or move the printer closer to the computer. • Check 3: Is the printer to be used selected correctly? It may ...vary depending on how you remove the Bluetooth unit from Control Panel as a Add a Bluetooth device in Control Panel "BTHnnn (Canon XXX Printer (Copy X))" ("n" is about 33 ft./10 m, but it varies depending on the following conditions: • Presence of obstacles between...
...Bluetooth settings (Graphic LCD)/Bluetooth settings (Text LCD) screen is attached. 1. Click the icon of the communication equipment Change the printer installation place or move the printer closer to the computer. • Check 3: Is the printer to be used selected correctly? It may ...vary depending on how you remove the Bluetooth unit from Control Panel as a Add a Bluetooth device in Control Panel "BTHnnn (Canon XXX Printer (Copy X))" ("n" is about 33 ft./10 m, but it varies depending on the following conditions: • Presence of obstacles between...
Troubleshooting Guide
Page 133
... during standing by. For more than one computer at the same time. In this case, this message is finished. • Check 5: Were the MP Drivers installed after registering the printer as a Bluetooth device on Add a Bluetooth Device (Bluetooth Devices in Windows Vista or Windows XP)? Printing will begin automatically when the...
... during standing by. For more than one computer at the same time. In this case, this message is finished. • Check 5: Were the MP Drivers installed after registering the printer as a Bluetooth device on Add a Bluetooth Device (Bluetooth Devices in Windows Vista or Windows XP)? Printing will begin automatically when the...
Troubleshooting Guide
Page 134
Problems with Installation/Downloading Cannot Install the MP Drivers Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EX Menu Does Not Appear How to Update MP Drivers in Network Environment Uninstalling IJ Network Tool
Problems with Installation/Downloading Cannot Install the MP Drivers Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EX Menu Does Not Appear How to Update MP Drivers in Network Environment Uninstalling IJ Network Tool
Troubleshooting Guide
Page 135
... not start even after the Setup CD-ROM is inserted into your computer's disc drive: Start the installation following : Remove the CD-ROM from the Start menu as shown below . 1. Double-click the CD-ROM icon on the computer you are unable to ...
... not start even after the Setup CD-ROM is inserted into your computer's disc drive: Start the installation following : Remove the CD-ROM from the Start menu as shown below . 1. Double-click the CD-ROM icon on the computer you are unable to ...
Troubleshooting Guide
Page 136
... drivers. Note If the installer was forced to be terminated due to a Windows error, the system may not be in an unstable condition and you have no application software running. 7. Click Start Over on the "PIXMA XXX" screen (where "XXX" is your machine's name), then remove the CD-ROM. 4. ...Deleting the Unnecessary MP Drivers If you reinstall the MP Drivers, install the MP Drivers on . • Check 3: If you cannot resolve the problem...
... drivers. Note If the installer was forced to be terminated due to a Windows error, the system may not be in an unstable condition and you have no application software running. 7. Click Start Over on the "PIXMA XXX" screen (where "XXX" is your machine's name), then remove the CD-ROM. 4. ...Deleting the Unnecessary MP Drivers If you reinstall the MP Drivers, install the MP Drivers on . • Check 3: If you cannot resolve the problem...
Troubleshooting Guide
Page 137
...instructions on the Setup CD-ROM. If Canon Easy-WebPrint EX is not selected, Easy-WebPrint EX is not installed on your computer. If Canon Easy-WebPrint EX is not displayed, Easy-WebPrint EX is disabled. Select Canon EasyWebPrint EX to install it may be displayed on the notification ...area on the taskbar. Note If Easy-WebPrint EX is necessary to install Easy-WebPrint EX. While the installation or download Easy-WebPrint EX is in progress, it . Install Easy-WebPrint EX onto your...
...instructions on the Setup CD-ROM. If Canon Easy-WebPrint EX is not selected, Easy-WebPrint EX is not installed on your computer. If Canon Easy-WebPrint EX is not displayed, Easy-WebPrint EX is disabled. Select Canon EasyWebPrint EX to install it may be displayed on the notification ...area on the taskbar. Note If Easy-WebPrint EX is necessary to install Easy-WebPrint EX. While the installation or download Easy-WebPrint EX is in progress, it . Install Easy-WebPrint EX onto your...
Troubleshooting Guide
Page 138
Note You can use . When the connection method selection screen is detected, install the MP Drivers following the on-screen instructions. After making sure that the machine is displayed, select Use the printer with wireless LAN connection or ... connection method you use the machine over a LAN without performing setup again. The machine will be detected automatically in advance. After uninstalling the MP Drivers, install the latest MP Drivers according to the regular procedure. To obtain the latest MP Drivers, access our web site through the Internet and download the...
Note You can use . When the connection method selection screen is detected, install the MP Drivers following the on-screen instructions. After making sure that the machine is displayed, select Use the printer with wireless LAN connection or ... connection method you use the machine over a LAN without performing setup again. The machine will be detected automatically in advance. After uninstalling the MP Drivers, install the latest MP Drivers according to the regular procedure. To obtain the latest MP Drivers, access our web site through the Internet and download the...