G5000 series Getting Started Guide
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... the OK button. 5 Replace the cassette. Align the front paper guide with the Letter or A4 mark. 4 Load paper. • Load 2 or more sheets of the paper. Installing the Print Heads" on page 1 • 1471 No print heads are installed. Important If an error appears on the screen, see "If an error message (support code) appears on the screen" on page 2 For all other cases, refer to the Online Manual. 3 "3. "3. Loading Paper 6 Pull out the paper output tray. 1 When the...
... the OK button. 5 Replace the cassette. Align the front paper guide with the Letter or A4 mark. 4 Load paper. • Load 2 or more sheets of the paper. Installing the Print Heads" on page 1 • 1471 No print heads are installed. Important If an error appears on the screen, see "If an error message (support code) appears on the screen" on page 2 For all other cases, refer to the Online Manual. 3 "3. "3. Loading Paper 6 Pull out the paper output tray. 1 When the...
G5000 series Getting Started Guide
Page 8
...://ij.start.canon". 3 Open the installed app. 4 Follow the on the right to access the Canon website, and then download the app. 2 Check the printer's screen and proceed to each smartphone. To print photos, see "Loading Photo Paper" on each step. Setting Up the Printer 7-b Connecting to a Smartphone If you are using multiple smartphones, perform these steps on page 8. 6 Prepare the following screen is displayed, • If or is displayed, •...
...://ij.start.canon". 3 Open the installed app. 4 Follow the on the right to access the Canon website, and then download the app. 2 Check the printer's screen and proceed to each smartphone. To print photos, see "Loading Photo Paper" on each step. Setting Up the Printer 7-b Connecting to a Smartphone If you are using multiple smartphones, perform these steps on page 8. 6 Prepare the following screen is displayed, • If or is displayed, •...
G5000 series Getting Started Guide
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... printer. • The printer is added with the most appropriate connection method for the environment you can print from the smartphone. Perform printer setup?" To print photos, see "Loading Photo Paper" on page 8. 3 Press and hold the Wireless connect button for about 3 seconds. 4 When Follow the instructions on -screen instructions to add your printer. • The printer is added with the most appropriate connection method for the environment you are using . 3 Open the installed...
... printer. • The printer is added with the most appropriate connection method for the environment you can print from the smartphone. Perform printer setup?" To print photos, see "Loading Photo Paper" on page 8. 3 Press and hold the Wireless connect button for about 3 seconds. 4 When Follow the instructions on -screen instructions to add your printer. • The printer is added with the most appropriate connection method for the environment you are using . 3 Open the installed...
G5000 series User Manual
Page 3
... Faint or Uneven 88 Maintenance Procedure 89 Printing the Nozzle Check Pattern 92 Examining the Nozzle Check Pattern 93 Cleaning the Print Head 94 Deep Print Head Cleaning 95 Aligning the Print Head 96 Performing Maintenance Functions from Your Computer (macOS 97 Opening Remote UI for Maintenance 98 Cleaning the Print Heads 99 Adjusting Print Head Position 101 Cleaning 102 Cleaning Paper Feed Rollers 103 Cleaning Inside the Printer (Bottom Plate Cleaning 105 Overview 108 Safety 109 Safety Precautions 110...
... Faint or Uneven 88 Maintenance Procedure 89 Printing the Nozzle Check Pattern 92 Examining the Nozzle Check Pattern 93 Cleaning the Print Head 94 Deep Print Head Cleaning 95 Aligning the Print Head 96 Performing Maintenance Functions from Your Computer (macOS 97 Opening Remote UI for Maintenance 98 Cleaning the Print Heads 99 Adjusting Print Head Position 101 Cleaning 102 Cleaning Paper Feed Rollers 103 Cleaning Inside the Printer (Bottom Plate Cleaning 105 Overview 108 Safety 109 Safety Precautions 110...
G5000 series User Manual
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... Reason 240 Network Key (Password) Unknown 245 Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings 247 Other Network Problems 249 Checking Network Information 250 Restoring to Factory Defaults 253 Problems while Printing from Smartphone/Tablet 254 Cannot Print from Smartphone/Tablet 255 Printing Problems 259 Printer Does Not Print 260 Ink Does Not Come Out 262 Ink Runs Out Fast 264 Printer Does Not Pick up or Feed the Paper/"No Paper" Error 265...
... Reason 240 Network Key (Password) Unknown 245 Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings 247 Other Network Problems 249 Checking Network Information 250 Restoring to Factory Defaults 253 Problems while Printing from Smartphone/Tablet 254 Cannot Print from Smartphone/Tablet 255 Printing Problems 259 Printer Does Not Print 260 Ink Does Not Come Out 262 Ink Runs Out Fast 264 Printer Does Not Pick up or Feed the Paper/"No Paper" Error 265...
G5000 series User Manual
Page 7
Failed to Printer Driver Installation (Windows 288 Updating Printer Driver in Network Environment (Windows 290 Errors and Messages 291 Four-Digit Alphanumeric Characters Appear on LCD 292 When Error Occurred 293 Message (Support Code) Appears 294 List of Support Code for Error 297 List of Support Code for Error (Paper Jams 299 1300 300 1303 302 1304 304 1313 306 Paper Is Jammed inside Printer 307 Removing Jammed Paper from Rear Side 311 1000 315 1003 316 1200 317 1215 318 1365 319...
Failed to Printer Driver Installation (Windows 288 Updating Printer Driver in Network Environment (Windows 290 Errors and Messages 291 Four-Digit Alphanumeric Characters Appear on LCD 292 When Error Occurred 293 Message (Support Code) Appears 294 List of Support Code for Error 297 List of Support Code for Error (Paper Jams 299 1300 300 1303 302 1304 304 1313 306 Paper Is Jammed inside Printer 307 Removing Jammed Paper from Rear Side 311 1000 315 1003 316 1200 317 1215 318 1365 319...
G5000 series User Manual
Page 39
.../Changes from USB to LAN Connection • To use Wireless Direct temporarily: Printing with Wireless Direct IJ Network Device Setup Utility IJ Network Device Setup Utility checks or diagnoses the settings of the printer and those of computer and restores the status of them if anything is wrong with network connection. Checking Printer Connection Status Using IJ Network Device Setup Utility • Performing/Changing Network Settings (Windows) For Windows, you can connect the printer and computer using a USB cable (USB connection). Network Connection Settings/Setup Perform connection setup...
.../Changes from USB to LAN Connection • To use Wireless Direct temporarily: Printing with Wireless Direct IJ Network Device Setup Utility IJ Network Device Setup Utility checks or diagnoses the settings of the printer and those of computer and restores the status of them if anything is wrong with network connection. Checking Printer Connection Status Using IJ Network Device Setup Utility • Performing/Changing Network Settings (Windows) For Windows, you can connect the printer and computer using a USB cable (USB connection). Network Connection Settings/Setup Perform connection setup...
G5000 series User Manual
Page 92
You need to determine whether the ink ejects properly from the print head nozzle. Check that printer is low, refill ink tanks. Loading Paper in the cassette. LCD and Operation Panel button to select Nozzle check and press the OK button. Use the button to select Maintenance, and press the OK 4. Press the Setup button, use the button. Load a sheet of A4 or Letter-sized plain paper 1. Do not perform any other operations until the printer completes the printing of...
You need to determine whether the ink ejects properly from the print head nozzle. Check that printer is low, refill ink tanks. Loading Paper in the cassette. LCD and Operation Panel button to select Nozzle check and press the OK button. Use the button to select Maintenance, and press the OK 4. Press the Setup button, use the button. Load a sheet of A4 or Letter-sized plain paper 1. Do not perform any other operations until the printer completes the printing of...
G5000 series User Manual
Page 166
Firmware update Select this function, make sure the printer is not complete, check the following and take an appropriate action. • Check the network settings. • If Cannot connect to the server; If you select Use, follow the display on the LCD to inform you use . Select Use or Do not use this menu from Device settings in LAN settings. • Install update Performs the firmware update of the firmware update is available, the screen...
Firmware update Select this function, make sure the printer is not complete, check the following and take an appropriate action. • Check the network settings. • If Cannot connect to the server; If you select Use, follow the display on the LCD to inform you use . Select Use or Do not use this menu from Device settings in LAN settings. • Install update Performs the firmware update of the firmware update is available, the screen...
G5000 series User Manual
Page 167
... position of your printer. After resetting, perform setup again as the paper size, media type, or other setting items other than the network settings back to the default. • All data Sets all settings you made to the printer back to the default: • The language displayed on the current usage state of the print head • CSR (Certificate Signing Request) for encryption method (SSL/TLS) setting 167 The administrator password specified by...
... position of your printer. After resetting, perform setup again as the paper size, media type, or other setting items other than the network settings back to the default. • All data Sets all settings you made to the printer back to the default: • The language displayed on the current usage state of the print head • CSR (Certificate Signing Request) for encryption method (SSL/TLS) setting 167 The administrator password specified by...
G5000 series User Manual
Page 189
... The Print dialog opens. 5. Load paper in the Print dialog. 189 For instructions, see "Paper Settings." 4. Select paper size and paper type from a Mac 1. Select printer Select your model from your Mac without wireless router (Direct Connection) ◦ Connected by USB Print from printer Register the set paper size and paper type on when receiving a print job. 2. Check that printer is turned on Note • If Auto power on is compatible with the macOS standard printing system (AirPrint). Start printing from the Printer list in printer 3. Printing This printer is enabled...
... The Print dialog opens. 5. Load paper in the Print dialog. 189 For instructions, see "Paper Settings." 4. Select paper size and paper type from a Mac 1. Select printer Select your model from your Mac without wireless router (Direct Connection) ◦ Connected by USB Print from printer Register the set paper size and paper type on when receiving a print job. 2. Check that printer is turned on Note • If Auto power on is compatible with the macOS standard printing system (AirPrint). Start printing from the Printer list in printer 3. Printing This printer is enabled...
G5000 series User Manual
Page 191
... set the desired feed position (Main Tray or Rear Tray) from Feed from Mac, refer to the network. • You cannot print if Bonjour settings of loading envelope The print data is connected to the following. If Auto Select is selected in vertically with the address side facing up so that the printer is rotated by 180 degrees against the print result image. Print after the printer turns on the application software you are disabled...
... set the desired feed position (Main Tray or Rear Tray) from Feed from Mac, refer to the network. • You cannot print if Bonjour settings of loading envelope The print data is connected to the following. If Auto Select is selected in vertically with the address side facing up so that the printer is rotated by 180 degrees against the print result image. Print after the printer turns on the application software you are disabled...
G5000 series User Manual
Page 211
... Duplex Printing Problems Paper Does Not Feed from Paper Source Specified in Printer Driver (Windows) 211 Frequently Asked Questions Network Print Installation Error Cannot Find Printer on LCD When Error Occurred Message (Support Code) Appears Repairing Your Printer Solve Problems Printer Does Not Work Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly Wrong Language Appears in LCD LCD Is Off USB Connection Problems Cannot Communicate with Printer via USB Printer Does Not Print Printing Stops Cannot Print Using AirPrint Printer Prints Slowly Ink Does Not Come Out List...
... Duplex Printing Problems Paper Does Not Feed from Paper Source Specified in Printer Driver (Windows) 211 Frequently Asked Questions Network Print Installation Error Cannot Find Printer on LCD When Error Occurred Message (Support Code) Appears Repairing Your Printer Solve Problems Printer Does Not Work Printer Does Not Turn On Printer Turns Off Unexpectedly or Repeatedly Wrong Language Appears in LCD LCD Is Off USB Connection Problems Cannot Communicate with Printer via USB Printer Does Not Print Printing Stops Cannot Print Using AirPrint Printer Prints Slowly Ink Does Not Come Out List...
G5000 series User Manual
Page 212
...Administrator Password of Printer Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings Message Appears on Computer During Setup Checking Network Information Restoring to Factory Defaults Cannot Set Correctly (Installation) Failed to Printer Driver Installation (Windows) Updating Printer Driver in Network Environment (Windows) Error or Message Appears Four-Digit Alphanumeric Characters Appear on LCD When Error Occurred Message (Support Code) Appears List of Support Code for Error Error Message Appears on PictBridge (Wi-Fi) Compliant Device Operation Problems Network...
...Administrator Password of Printer Printer Cannot Be Used After Replacing Wireless Router or Changed Router Settings Message Appears on Computer During Setup Checking Network Information Restoring to Factory Defaults Cannot Set Correctly (Installation) Failed to Printer Driver Installation (Windows) Updating Printer Driver in Network Environment (Windows) Error or Message Appears Four-Digit Alphanumeric Characters Appear on LCD When Error Occurred Message (Support Code) Appears List of Support Code for Error Error Message Appears on PictBridge (Wi-Fi) Compliant Device Operation Problems Network...
G5000 series User Manual
Page 240
..., energy saving mode, etc.) or to update the wireless router firmware. Printer Suddenly Stopped Working for the computer to obtain an IP address, or you view any web pages on the LCD to check the connection status between the printer and wireless router. For more on the printer. Check4 Make sure the printer and wireless router network settings match. Make sure your computer? Turn on wireless communication on checking computer settings or connection status, see the instruction manual supplied with...
..., energy saving mode, etc.) or to update the wireless router firmware. Printer Suddenly Stopped Working for the computer to obtain an IP address, or you view any web pages on the LCD to check the connection status between the printer and wireless router. For more on the printer. Check4 Make sure the printer and wireless router network settings match. Make sure your computer? Turn on wireless communication on checking computer settings or connection status, see the instruction manual supplied with...
G5000 series User Manual
Page 244
... can access it from the web page. Cannot Print through Network Check1 Make sure the computer is connected to the router with the LAN cable. For more on connecting to and setting up your wireless router, see the wireless router instruction manual or contact its manufacturer. Check2 If Printer Driver is connected to the wireless router. Check3 When using the Setup CD-ROM. Make sure the printer is not installed, install it. (Windows) Install the Printer Driver using the Setup...
... can access it from the web page. Cannot Print through Network Check1 Make sure the computer is connected to the router with the LAN cable. For more on connecting to and setting up your wireless router, see the wireless router instruction manual or contact its manufacturer. Check2 If Printer Driver is connected to the wireless router. Check3 When using the Setup CD-ROM. Make sure the printer is not installed, install it. (Windows) Install the Printer Driver using the Setup...
G5000 series User Manual
Page 260
... download IJ Network Device Setup Utility and install it is securely connected to both the printer and the computer. Follow the instructions on . Replace the USB cable and retry the printing. The ON lamp flashes while the printer is a problem with the USB cable. Wait until the ON lamp stops flashing and remains lit. If the paper settings do not match the information set for the rear tray or the cassette, an error message...
... download IJ Network Device Setup Utility and install it is securely connected to both the printer and the computer. Follow the instructions on . Replace the USB cable and retry the printing. The ON lamp flashes while the printer is a problem with the USB cable. Wait until the ON lamp stops flashing and remains lit. If the paper settings do not match the information set for the rear tray or the cassette, an error message...
G5000 series User Manual
Page 283
... OK 3. Select OK on . 2. Check that printer is disabled. 283 LCD and Operation Panel button to select OFF and then press the OK button. Use the button to shut off and then press the OK button. 5. Open Canon IJ Printer Assistant Tool. The setting to select Auto power off the power automatically is turned on the displayed screen. Press the Setup button, use Canon IJ Printer Assistant Tool or ScanGear (scanner driver) to shut off by...
... OK 3. Select OK on . 2. Check that printer is disabled. 283 LCD and Operation Panel button to select OFF and then press the OK button. Use the button to shut off and then press the OK button. 5. Open Canon IJ Printer Assistant Tool. The setting to select Auto power off the power automatically is turned on the displayed screen. Press the Setup button, use Canon IJ Printer Assistant Tool or ScanGear (scanner driver) to shut off by...
G5000 series User Manual
Page 288
..., double-click Msetup4.exe. If the icon still does not appear, try the following settings. • In Windows 10, click Start > File Explorer, and then click This PC from list on left. • In Windows 8.1, select Explorer icon in the window that appears. If it does, there is a problem with the Setup CD-ROM, install it appears. Failed to Printer Driver Installation (Windows) If installation...
..., double-click Msetup4.exe. If the icon still does not appear, try the following settings. • In Windows 10, click Start > File Explorer, and then click This PC from list on left. • In Windows 8.1, select Explorer icon in the window that appears. If it does, there is a problem with the Setup CD-ROM, install it appears. Failed to Printer Driver Installation (Windows) If installation...
G5000 series User Manual
Page 345
6000 Cause Printer error has occurred. Plug in the printer again and turn it depending on . If this does not solve the problem, contact your nearest Canon service center to Do If the paper is jammed, remove it back on the jammed location and cause. Important • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer for Error (Paper Jams) Turn off printer and unplug it , see Repairing Your Printer. 345 List of Support Code for repairing it . What to request a repair.
6000 Cause Printer error has occurred. Plug in the printer again and turn it depending on . If this does not solve the problem, contact your nearest Canon service center to Do If the paper is jammed, remove it back on the jammed location and cause. Important • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer for Error (Paper Jams) Turn off printer and unplug it , see Repairing Your Printer. 345 List of Support Code for repairing it . What to request a repair.