MP800 User's Guide
Page 2
.... 2. www.canontechsupport.com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to buy" instructions are subject to change without notice. Getting Help from Canon Help Us Help You Better Before you contact Canon, please record the following information. Toll-Free Live Tech Support - (1-800-828-4040...
.... 2. www.canontechsupport.com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to buy" instructions are subject to change without notice. Getting Help from Canon Help Us Help You Better Before you contact Canon, please record the following information. Toll-Free Live Tech Support - (1-800-828-4040...
MP800 User's Guide
Page 3
... Compliant Device 70 Connecting to a PictBridge Compliant Device 70 Printing Photographs Directly from a PictBridge Compliant Device 72 Printing Photographs Directly from a Canon Bubble Jet Direct Compatible Digital Camera 75 6 Printing Photographs from a Wireless Communication Device 77 Setting the Page Size, Media Type, and Layout...Tank 96 Replacing Ink Tanks 96 Keeping the Best Printing Results 100 When Printing Becomes Faint or Colors are Incorrect 101 Cleaning Your Machine 107 12 Troubleshooting 111 An Error Message is Displayed on the LCD 113 Cannot See the Display Properly on ...
... Compliant Device 70 Connecting to a PictBridge Compliant Device 70 Printing Photographs Directly from a PictBridge Compliant Device 72 Printing Photographs Directly from a Canon Bubble Jet Direct Compatible Digital Camera 75 6 Printing Photographs from a Wireless Communication Device 77 Setting the Page Size, Media Type, and Layout...Tank 96 Replacing Ink Tanks 96 Keeping the Best Printing Results 100 When Printing Becomes Faint or Colors are Incorrect 101 Cleaning Your Machine 107 12 Troubleshooting 111 An Error Message is Displayed on the LCD 113 Cannot See the Display Properly on ...
MP800 User's Guide
Page 6
...IrDA Feature Trademark" is a trademark of Toshiba Corporation. z "Bluetooth" is a trademark of Infineon Technologies AG. Printer Driver Guide Refer to Canon Inc. z "MultiMediaCard" is a trademark of Sony Corporation. and are trademarks of Fuji Photo Film Co., Ltd. Photo Application Guide Refer to... "Memory Stick PRO", "MEMORY STICK Duo" and "Memory Stick Pro Duo" are licensed to this guide for full instructions on troubleshooting them. After following instructions in the United States and other countries. Scan Guide Refer to change without notice. z "SD Secure ...
...IrDA Feature Trademark" is a trademark of Toshiba Corporation. z "Bluetooth" is a trademark of Infineon Technologies AG. Printer Driver Guide Refer to Canon Inc. z "MultiMediaCard" is a trademark of Sony Corporation. and are trademarks of Fuji Photo Film Co., Ltd. Photo Application Guide Refer to... "Memory Stick PRO", "MEMORY STICK Duo" and "Memory Stick Pro Duo" are licensed to this guide for full instructions on troubleshooting them. After following instructions in the United States and other countries. Scan Guide Refer to change without notice. z "SD Secure ...
MP800 User's Guide
Page 9
... so you have followed the instructions provided in fire or electrical shock. The operating requirement of the machine when printing later. This may result in "Troubleshooting" on local electrical requirements) Do not plug the machine into the machine. z If the machine has been dropped or damaged. Turn OFF the power and...
... so you have followed the instructions provided in fire or electrical shock. The operating requirement of the machine when printing later. This may result in "Troubleshooting" on local electrical requirements) Do not plug the machine into the machine. z If the machine has been dropped or damaged. Turn OFF the power and...
MP800 User's Guide
Page 78
... printing, and date printing ON or OFF. 4 Specify the number of the media set from the machine. 2. Note z For the digital camera operation method and troubleshooting, refer to your digital camera for instructions how to the manual supplied with an ExifPrint compatible digital camera, the ExifPrint function can print specified numbers...
... printing, and date printing ON or OFF. 4 Specify the number of the media set from the machine. 2. Note z For the digital camera operation method and troubleshooting, refer to your digital camera for instructions how to the manual supplied with an ExifPrint compatible digital camera, the ExifPrint function can print specified numbers...
MP800 User's Guide
Page 113
...Speed Connection Does Not Work" on page 133 z "When You Connect to the on the LCD or troubleshooting tips for problems you may encounter when using the machine. If you cannot find appropriate tips for your problem... z "Cannot Scan Films" on page 116 z "Cannot obtain a clean scan, colors scan incorrectly" on page 116 z "Frames are not detected correctly" on page 116 z "Ink Does Not Come... Out/Printing is Blurred/Colors are Wrong/White Streaks/Straight Lines are displayed on -screen manuals. message is displayed" on page...
...Speed Connection Does Not Work" on page 133 z "When You Connect to the on the LCD or troubleshooting tips for problems you may encounter when using the machine. If you cannot find appropriate tips for your problem... z "Cannot Scan Films" on page 116 z "Cannot obtain a clean scan, colors scan incorrectly" on page 116 z "Frames are not detected correctly" on page 116 z "Ink Does Not Come... Out/Printing is Blurred/Colors are Wrong/White Streaks/Straight Lines are displayed on -screen manuals. message is displayed" on page...
MP800 User's Guide
Page 114
... 137 z "Cannot Scan Films" on page 138 z "Thumbnail Display does not display correctly after previewing" on page 138 z "Cannot obtain a clean scan, colors scan incorrectly" on page 138 z "Image becomes too dark or too bright when cropping frame is moved, expanded or contracted" on page 138 z "An Error..." on page 142 z "Error No.: 2500 is Displayed" on page 142 z "For Windows Users" on the version of paper or paper jams, a troubleshooting message is displayed automatically. The message may vary depending on page 142 If an error occurs when the machine is connected to a computer When an...
... 137 z "Cannot Scan Films" on page 138 z "Thumbnail Display does not display correctly after previewing" on page 138 z "Cannot obtain a clean scan, colors scan incorrectly" on page 138 z "Image becomes too dark or too bright when cropping frame is moved, expanded or contracted" on page 138 z "An Error..." on page 142 z "Error No.: 2500 is Displayed" on page 142 z "For Windows Users" on the version of paper or paper jams, a troubleshooting message is displayed automatically. The message may vary depending on page 142 If an error occurs when the machine is connected to a computer When an...
MP800 User's Guide
Page 115
... and press [OK]. Confirm that you want to Replace Ink Tank" on the machine. Possible causes are installed. Chapter 12 Troubleshooting 113 The machine may not be damaged if printing is off ). Follow the directions given in the Easy Setup Instructions to contact the...not open when starting normal printing, close the Inner Cover when printing. z The ink tank may damage the machine. Contact the Canon Customer Care Center. The following color is installed. See "Replacing an Ink Tank" on page 95. See "Replacing an Ink Tank" on page 95. Replace the...
... and press [OK]. Confirm that you want to Replace Ink Tank" on the machine. Possible causes are installed. Chapter 12 Troubleshooting 113 The machine may not be damaged if printing is off ). Follow the directions given in the Easy Setup Instructions to contact the...not open when starting normal printing, close the Inner Cover when printing. z The ink tank may damage the machine. Contact the Canon Customer Care Center. The following color is installed. See "Replacing an Ink Tank" on page 95. See "Replacing an Ink Tank" on page 95. Replace the...
MP800 User's Guide
Page 116
... not be liable for any machine malfunction or damage caused by this error still remains, contact the Canon Customer Care Center. 114 Troubleshooting Chapter 12 You may also have occurred (The lamp on the ink tank is not supported by this machine. Press [OK] to resolve... seconds, and then release it . For details on manual Print Head alignment, see "Adjusting the Print Head Manually" on page 95. Contact the Canon Customer Care Center. The Scanner Lock Switch is off ). If you are using paper from the power supply. Incompatible device detected. Automatic Print Head ...
... not be liable for any machine malfunction or damage caused by this error still remains, contact the Canon Customer Care Center. 114 Troubleshooting Chapter 12 You may also have occurred (The lamp on the ink tank is not supported by this machine. Press [OK] to resolve... seconds, and then release it . For details on manual Print Head alignment, see "Adjusting the Print Head Manually" on page 95. Contact the Canon Customer Care Center. The Scanner Lock Switch is off ). If you are using paper from the power supply. Incompatible device detected. Automatic Print Head ...
MP800 User's Guide
Page 117
... source is illegible. Cannot see the display properly on the LCD/The display on the LCD. Ensure that has the least noticeable streaks. 8. Chapter 12 Troubleshooting 115 Press [ ] to move the cursor to column B, and then use [ ] or [ ] to select , then press [OK]. See "Turning the Machine ON and OFF" on...
... source is illegible. Cannot see the display properly on the LCD/The display on the LCD. Ensure that has the least noticeable streaks. 8. Chapter 12 Troubleshooting 115 Press [ ] to move the cursor to column B, and then use [ ] or [ ] to select , then press [OK]. See "Turning the Machine ON and OFF" on...
MP800 User's Guide
Page 118
...Film condition is poor due to the Scan Guide. 116 Troubleshooting Chapter 12 For details, refer to faded colors. Action Remove the dust or dirt from under the Document ...is not closed. You have engaged in problems. See "Ink Does Not Come Out/Printing is Blurred/Colors are Wrong/White Streaks/Straight Lines are not detected correctly Cause Film is stuck to turn the power ...position , press [ON/OFF] to the Platen Glass or on . Cannot obtain a clean scan, colors scan incorrectly Cause Dust or dirt is out of Job" on the film. If the slide mounts are white then...
...Film condition is poor due to the Scan Guide. 116 Troubleshooting Chapter 12 For details, refer to faded colors. Action Remove the dust or dirt from under the Document ...is not closed. You have engaged in problems. See "Ink Does Not Come Out/Printing is Blurred/Colors are Wrong/White Streaks/Straight Lines are not detected correctly Cause Film is stuck to turn the power ...position , press [ON/OFF] to the Platen Glass or on . Cannot obtain a clean scan, colors scan incorrectly Cause Dust or dirt is out of Job" on the film. If the slide mounts are white then...
MP800 User's Guide
Page 119
... is continued under the ink out condition. If any orange parts are left like in (A). Ink Does Not Come Out/Printing is Blurred/Colors are Wrong/White Streaks/Straight Lines are Misaligned/ Cannot Print to continue printing in the "no ink" state. Note If multiple ink tank...selected matches the paper loaded. When printing from a computer, check the following. Fast flashing (about three seconds) indicates ink is empty. Chapter 12 Troubleshooting 117 Ink tank is empty. Replace the ink tank with a new one second) indicates the ink is low. Make sure all of the printer driver...
... is continued under the ink out condition. If any orange parts are left like in (A). Ink Does Not Come Out/Printing is Blurred/Colors are Wrong/White Streaks/Straight Lines are Misaligned/ Cannot Print to continue printing in the "no ink" state. Note If multiple ink tank...selected matches the paper loaded. When printing from a computer, check the following. Fast flashing (about three seconds) indicates ink is empty. Chapter 12 Troubleshooting 117 Ink tank is empty. Replace the ink tank with a new one second) indicates the ink is low. Make sure all of the printer driver...
MP800 User's Guide
Page 120
... page 106. Select [Quality & Media] from the pop-up menu and then click [Detailed Setting]. 3. Close Inner Cover then press [OK] on the machine. 118 Troubleshooting Chapter 12
... page 106. Select [Quality & Media] from the pop-up menu and then click [Detailed Setting]. 3. Close Inner Cover then press [OK] on the machine. 118 Troubleshooting Chapter 12
MP800 User's Guide
Page 121
... of your computer or environment. Caution The area around the Print Head may solve the problem. Do not under [Name] in the [Printer] menu. Use Canon IJ Status Monitor in Windows or Printer Setup Utility (or Print Center) in the machine: z Check the Page Size setting from the [Go] menu. 2. In.... 2. You are printing high-resolution documents, processing the data will take time, and printing will stop to allow the ink time to dry. Chapter 12 Troubleshooting 119
... of your computer or environment. Caution The area around the Print Head may solve the problem. Do not under [Name] in the [Printer] menu. Use Canon IJ Status Monitor in Windows or Printer Setup Utility (or Print Center) in the machine: z Check the Page Size setting from the [Go] menu. 2. In.... 2. You are printing high-resolution documents, processing the data will take time, and printing will stop to allow the ink time to dry. Chapter 12 Troubleshooting 119
MP800 User's Guide
Page 122
... Options]. 3. It may be degraded. The quality (print quality) displayed on the LCD is not suitable for the document. See "Copying" on page 107. 120 Troubleshooting Chapter 12 the Platen Glass was printed from Instead, reprint the photograph directly from the popup menu. 2. See "Cleaning the Platen Glass and Document Cover...
... Options]. 3. It may be degraded. The quality (print quality) displayed on the LCD is not suitable for the document. See "Copying" on page 107. 120 Troubleshooting Chapter 12 the Platen Glass was printed from Instead, reprint the photograph directly from the popup menu. 2. See "Cleaning the Platen Glass and Document Cover...
MP800 User's Guide
Page 123
... then press [OK]. Unfold the paper, and load the paper in half. 4. Press the Open Button to clean the inside of the machine. 1. Chapter 12 Troubleshooting 121 Follow the steps described below to open the Paper Output Tray, and pull out the extension. 3. Place the only one sheet of A4/Letter...
... then press [OK]. Unfold the paper, and load the paper in half. 4. Press the Open Button to clean the inside of the machine. 1. Chapter 12 Troubleshooting 121 Follow the steps described below to open the Paper Output Tray, and pull out the extension. 3. Place the only one sheet of A4/Letter...
MP800 User's Guide
Page 124
... Feed Rollers consumes them, so perform this procedure only when necessary. 1. Use [Feed Switch] to select the paper source to the Printer Driver Guide. 122 Troubleshooting Chapter 12 Repeat steps 3 and through 4 two times. 6. The paper that smudging may occur at the top and bottom edges of improvement after performing three...
... Feed Rollers consumes them, so perform this procedure only when necessary. 1. Use [Feed Switch] to select the paper source to the Printer Driver Guide. 122 Troubleshooting Chapter 12 Repeat steps 3 and through 4 two times. 6. The paper that smudging may occur at the top and bottom edges of improvement after performing three...
MP800 User's Guide
Page 125
... within approximately 2 to 5mm / 0.08 to prevent paper abrasion, the clearance between the Print Head and the loaded paper is widened. Troubleshooting 123 Action If you cannot open the [Custom Settings] dialog box. Note Clear the [Prevent paper abrasion] check box once printing is ... Administrators, you set the machine to avoid staining or scratching the surface. 2. Open the [Canon IJ Printer Utility] dialog box. 2. Select [Custom Settings] from the pop-up the paper in the Canon IJ Printer Utility dialog box (Macintosh), the setting is curled. When copying or printing directly...
... within approximately 2 to 5mm / 0.08 to prevent paper abrasion, the clearance between the Print Head and the loaded paper is widened. Troubleshooting 123 Action If you cannot open the [Custom Settings] dialog box. Note Clear the [Prevent paper abrasion] check box once printing is ... Administrators, you set the machine to avoid staining or scratching the surface. 2. Open the [Canon IJ Printer Utility] dialog box. 2. Select [Custom Settings] from the pop-up the paper in the Canon IJ Printer Utility dialog box (Macintosh), the setting is curled. When copying or printing directly...
MP800 User's Guide
Page 126
...printing directly from the pop-up menu and place a check in [Prevent paper abrasion]. See "Display the Device settings screen." on [Custom Settings] from the Canon IJ Printer Utility pop-up menu, and then ensure that paper is loaded incorrectly. Use [ ] or [ ] to half (approx. 0.2" / 5 mm... abrasion]. Use [ ] or [ ] to select , then press [OK]. *After finishing printing, use the same procedure to specify back to . 124 Troubleshooting Chapter 12 Paper does not feed properly if the Inner Cover is smudged with some printing jobs despite being set correctly. The media type is...
...printing directly from the pop-up menu and place a check in [Prevent paper abrasion]. See "Display the Device settings screen." on [Custom Settings] from the Canon IJ Printer Utility pop-up menu, and then ensure that paper is loaded incorrectly. Use [ ] or [ ] to half (approx. 0.2" / 5 mm... abrasion]. Use [ ] or [ ] to select , then press [OK]. *After finishing printing, use the same procedure to specify back to . 124 Troubleshooting Chapter 12 Paper does not feed properly if the Inner Cover is smudged with some printing jobs despite being set correctly. The media type is...
MP800 User's Guide
Page 127
...Sheet Feeder. 1. If you cannot pull the paper out, turn the machine off and turn it back on . Chapter 12 Troubleshooting 125 Action Use Photo Paper Pro or other Canon specialty paper to the following procedure. z If the paper tears and a piece remains inside the machine, open the Scanning Unit...you cannot use" on the machine in progress. Paper Curls/Ink Blots Cause Paper being used is easier. z If you have a high color saturation. The paper will need to touch the components inside the machine, or if the paper jam error continues after removing the paper, contact the...
...Sheet Feeder. 1. If you cannot pull the paper out, turn the machine off and turn it back on . Chapter 12 Troubleshooting 125 Action Use Photo Paper Pro or other Canon specialty paper to the following procedure. z If the paper tears and a piece remains inside the machine, open the Scanning Unit...you cannot use" on the machine in progress. Paper Curls/Ink Blots Cause Paper being used is easier. z If you have a high color saturation. The paper will need to touch the components inside the machine, or if the paper jam error continues after removing the paper, contact the...