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... Displayed on the LCD An error message is displayed automatically. z Photo data edited/processed on the LCD, take the corresponding countermeasure described below. Chapter 11 Troubleshooting 105 z "Writing Error/Output Error/Communication Error" on page 130 z "When an Error is Displayed Regarding Automatic Duplex Printing" on page 131 z "Error No...Users" on page 133 If an error occurs when the machine is connected to a computer When an error occurs in printing such as the printer is out of your Windows operating system. Take the appropriate action described in the message.
... Displayed on the LCD An error message is displayed automatically. z Photo data edited/processed on the LCD, take the corresponding countermeasure described below. Chapter 11 Troubleshooting 105 z "Writing Error/Output Error/Communication Error" on page 130 z "When an Error is Displayed Regarding Automatic Duplex Printing" on page 131 z "Error No...Users" on page 133 If an error occurs when the machine is connected to a computer When an error occurs in printing such as the printer is out of your Windows operating system. Take the appropriate action described in the message.
MP500 User's Guide
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...may be compatible with the ink tank installed. The waste ink absorber is incorrect. The following color is off ). Install the appropriate ink tank. Message Action Ink has run out (The lamp ...on the ink tank flashes). Replace the ink tank and close the Scanning Unit (Printer Cover). Replace the ink tank, and close the cover. Then printing can continue printing. The...the Ink Level Information" on page 88. 106 Troubleshooting Chapter 11 If the Print Head is continued under the ink out condition. Contact the Canon Customer Care Center. Close the inner cover and ...
...may be compatible with the ink tank installed. The waste ink absorber is incorrect. The following color is off ). Install the appropriate ink tank. Message Action Ink has run out (The lamp ...on the ink tank flashes). Replace the ink tank and close the Scanning Unit (Printer Cover). Replace the ink tank, and close the cover. Then printing can continue printing. The...the Ink Level Information" on page 88. 106 Troubleshooting Chapter 11 If the Print Head is continued under the ink out condition. Contact the Canon Customer Care Center. Close the inner cover and ...
MP500 User's Guide
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...ink tank as possible after printing has finished. When printing directly from a computer, check the following. Chapter 11 Troubleshooting 109 Replace the ink tank, and close the Scanning Unit (Printer Cover). Replace the ink tank with a new one second) indicates the ink is empty. The machine may ...pop-up menu, and then ensure that the [Media Type] selected matches the paper loaded. Ink Does Not Come Out/Printing is Blurred/Colors are Wrong/White Streaks/Straight Lines are Misaligned/ Cannot Print to continue printing in (A). Note If multiple ink tank lamps are left like ...
...ink tank as possible after printing has finished. When printing directly from a computer, check the following. Chapter 11 Troubleshooting 109 Replace the ink tank, and close the Scanning Unit (Printer Cover). Replace the ink tank with a new one second) indicates the ink is empty. The machine may ...pop-up menu, and then ensure that the [Media Type] selected matches the paper loaded. Ink Does Not Come Out/Printing is Blurred/Colors are Wrong/White Streaks/Straight Lines are Misaligned/ Cannot Print to continue printing in (A). Note If multiple ink tank lamps are left like ...
MP500 User's Guide
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...the media with the correct side facing upwards. Print the nozzle check pattern to the [Fine] end. See "Print Head Cleaning" on the machine. 110 Troubleshooting Chapter 11 On the [Main] tab, click [High] for the [Print Quality] setting. Open the [Print] dialog box. 2. The media is open...automatically" on page 21. Press the Open Button to [High] in Windows, or [Fine] in the Check and remove any foreign matter. Open the printer properties dialog box. 2. See Cassette. See "Printing the Nozzle Check Pattern" on page 95. Select [Quality & Media] from the pop-up menu ...
...the media with the correct side facing upwards. Print the nozzle check pattern to the [Fine] end. See "Print Head Cleaning" on the machine. 110 Troubleshooting Chapter 11 On the [Main] tab, click [High] for the [Print Quality] setting. Open the [Print] dialog box. 2. The media is open...automatically" on page 21. Press the Open Button to [High] in Windows, or [Fine] in the Check and remove any foreign matter. Open the printer properties dialog box. 2. See Cassette. See "Printing the Nozzle Check Pattern" on page 95. Select [Quality & Media] from the pop-up menu ...
MP500 User's Guide
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... (Windows) or the [Page Setup] dialog box of the paper loaded in the [Utilities] folder. Chapter 11 Troubleshooting 111 Open the printer properties dialog box. 2. Note In Windows Me or Windows 98 Click to ensure that it matches the size of the paper loaded. If you are... of time. If so, the Print Head will appear to select an undesired document and click . Use Canon IJ Status Monitor in Windows or Printer Setup Utility (or Print Center) in the Printer menu. Double-click the [Printer Setup Utility] icon in the machine: z Check the page size setting from the [Go] menu. 2....
... (Windows) or the [Page Setup] dialog box of the paper loaded in the [Utilities] folder. Chapter 11 Troubleshooting 111 Open the printer properties dialog box. 2. Note In Windows Me or Windows 98 Click to ensure that it matches the size of the paper loaded. If you are... of time. If so, the Print Head will appear to select an undesired document and click . Use Canon IJ Status Monitor in Windows or Printer Setup Utility (or Print Center) in the Printer menu. Double-click the [Printer Setup Utility] icon in the machine: z Check the page size setting from the [Go] menu. 2....
MP500 User's Guide
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... dialog box, select [Duplex Printing & Margin] from the digital camera, or the your computer. See "Loading Documents" on page 100. 112 Troubleshooting Chapter 11 The Platen Glass or inner side of the Clean the Platen Glass or inner side of the print data. should be degraded. document... [Automatic Duplex Printing], and select [Use reduced printing] in the [Page Setup] tab and select [Use reduced printing]. 1. Open the printer properties dialog box. 2. Action Check that the document is not loaded with the When loading the document on page 39. The document is loaded...
... dialog box, select [Duplex Printing & Margin] from the digital camera, or the your computer. See "Loading Documents" on page 100. 112 Troubleshooting Chapter 11 The Platen Glass or inner side of the Clean the Platen Glass or inner side of the print data. should be degraded. document... [Automatic Duplex Printing], and select [Use reduced printing] in the [Page Setup] tab and select [Use reduced printing]. 1. Open the printer properties dialog box. 2. Action Check that the document is not loaded with the When loading the document on page 39. The document is loaded...
MP500 User's Guide
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...ON/OFF] to see if the paper you selected in the machine will rotate as it cleans. 5. Use [ ] or [ ] to the Printer Driver Guide. 114 Troubleshooting Chapter 11 The Paper Feed Roller will feed through 4 three times. Load three or more sheets of A4/Letter-sized plain paper lengthways in... confrimation screen and then press [OK]. Ensure that smudging may occur at the top and bottom edges of improvement after performing three times, contact the Canon Customer Care Center. Use [ ] or [ ] to open the Paper Output Tray, and then pull out the Paper Output Tray Extension completely. 7....
...ON/OFF] to see if the paper you selected in the machine will rotate as it cleans. 5. Use [ ] or [ ] to the Printer Driver Guide. 114 Troubleshooting Chapter 11 The Paper Feed Roller will feed through 4 three times. Load three or more sheets of A4/Letter-sized plain paper lengthways in... confrimation screen and then press [OK]. Ensure that smudging may occur at the top and bottom edges of improvement after performing three times, contact the Canon Customer Care Center. Use [ ] or [ ] to open the Paper Output Tray, and then pull out the Paper Output Tray Extension completely. 7....
MP500 User's Guide
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...clearance between the Print Head and the loaded paper is also applied under direct printing with a non-printing regular paper to 0.2 in the Canon IJ Printer Utility dialog box (Macintosh), the setting is widened. Select the [Prevent paper abrasion] check box and click [Send]. 4. Select [Custom ...When [Prevent paper abrasion] is curled. Roll up the paper in the printer properties dialog box (Windows) or selected from the pop-up the printing surface (A), and cover it with the digital camera. Troubleshooting 115 Action If you cannot open the [Custom Settings] dialog box. Important...
...clearance between the Print Head and the loaded paper is also applied under direct printing with a non-printing regular paper to 0.2 in the Canon IJ Printer Utility dialog box (Macintosh), the setting is widened. Select the [Prevent paper abrasion] check box and click [Send]. 4. Select [Custom ...When [Prevent paper abrasion] is curled. Roll up the paper in the printer properties dialog box (Windows) or selected from the pop-up the printing surface (A), and cover it with the digital camera. Troubleshooting 115 Action If you cannot open the [Custom Settings] dialog box. Important...
MP500 User's Guide
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... settings screen." Action Use Photo Paper Pro or other Canon specialty paper to print images that the [Media Type] selected matches the paper loaded. Ensure that of the printer driver, ensure that have a high color saturation. On the [Main] tab of the paper loaded. 116 Troubleshooting Chapter 11 See "Media types you cannot use...
... settings screen." Action Use Photo Paper Pro or other Canon specialty paper to print images that the [Media Type] selected matches the paper loaded. Ensure that of the printer driver, ensure that have a high color saturation. On the [Main] tab of the paper loaded. 116 Troubleshooting Chapter 11 See "Media types you cannot use...
MP500 User's Guide
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...cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the Canon Customer Care Center. If you cannot pull the paper out, turn the machine off and turn it back on. Reload the paper into the machine...Auto Sheet Feeder or from the Paper Output Slot, whichever is easier. After removing all paper, close the Scanning Unit (Printer Cover), turn the machine off and on . Chapter 11 Troubleshooting 117 z If the paper tears and a piece remains inside the machine at this operation cancels any print jobs in progress...
...cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the Canon Customer Care Center. If you cannot pull the paper out, turn the machine off and turn it back on. Reload the paper into the machine...Auto Sheet Feeder or from the Paper Output Slot, whichever is easier. After removing all paper, close the Scanning Unit (Printer Cover), turn the machine off and on . Chapter 11 Troubleshooting 117 z If the paper tears and a piece remains inside the machine at this operation cancels any print jobs in progress...
MP500 User's Guide
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...you are using the correct type of the machine and clear the error. Chapter 11 Troubleshooting 121 The error messages and operations may vary depending on the camera you are using ...the LCD" on your camera. Error Message On Camera Printer in use/Printer warming up Action Photos are indicated on Canon-brand PictBridgeor Bubble Jet Direct compatible cameras. Paper jam... ends. Note z PictBridge or Canon Bubble Jet Direct compatible digital cameras can be switched to resume printing. See "When Printing Becomes Faint or Colors are collectively called a digital camera...
...you are using the correct type of the machine and clear the error. Chapter 11 Troubleshooting 121 The error messages and operations may vary depending on the camera you are using ...the LCD" on your camera. Error Message On Camera Printer in use/Printer warming up Action Photos are indicated on Canon-brand PictBridgeor Bubble Jet Direct compatible cameras. Paper jam... ends. Note z PictBridge or Canon Bubble Jet Direct compatible digital cameras can be switched to resume printing. See "When Printing Becomes Faint or Colors are collectively called a digital camera...
MP500 User's Guide
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..., and close the Scanning Unit (Printer Cover). z The ink tank may be damaged if printing is replaced, you are memorized. * This operation will need to contact the Canon Customer Care Center as early as possible... the Print Head and reinstall it . Prepare a new ink tank. Check the status of the same color are not installed in the display on your camera to Replace Ink Tank" on your camera. See "...be liable for detecting the remaining ink level. 122 Troubleshooting Chapter 11 Slow flashing (about one second) indicates the ink is low. Printing under the ink out...
..., and close the Scanning Unit (Printer Cover). z The ink tank may be damaged if printing is replaced, you are memorized. * This operation will need to contact the Canon Customer Care Center as early as possible... the Print Head and reinstall it . Prepare a new ink tank. Check the status of the same color are not installed in the display on your camera to Replace Ink Tank" on your camera. See "...be liable for detecting the remaining ink level. 122 Troubleshooting Chapter 11 Slow flashing (about one second) indicates the ink is low. Printing under the ink out...
MP500 User's Guide
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...an infrared communication device is only compatible with mobile phones with IrDA. Chapter 11 Troubleshooting 123 After a while, plug the power cord of the trouble may occur when... is not compatible with IrDA compliant infrared communication ports. If the same error occurs, contact the Canon Customer Care Center. *1 To resume printing, you can occur and fail in , turn off...in printing the document to the Bluetooth User's Guide. The version of a TV, nearby. Printer error An error requiring servicing might have occurred. If infrared communication between the machine and the ...
...an infrared communication device is only compatible with mobile phones with IrDA. Chapter 11 Troubleshooting 123 After a while, plug the power cord of the trouble may occur when... is not compatible with IrDA compliant infrared communication ports. If the same error occurs, contact the Canon Customer Care Center. *1 To resume printing, you can occur and fail in , turn off...in printing the document to the Bluetooth User's Guide. The version of a TV, nearby. Printer error An error requiring servicing might have occurred. If infrared communication between the machine and the ...
MP500 User's Guide
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... described in the background Installation does not start installation. If the CD-ROM icon is inserted into the drive. 1. Contact the Canon Customer Care Center. Reconfirm that appears next. 4. Double-click the CD-ROM icon on your computer can interfere with the CD...machine and the computer off. 6. Restart the computer. 8. Click [Exit] on the [Printer Connection] screen. 2. If you insert the CDROM. 124 Troubleshooting Chapter 11 You have a defective Setup CD-ROM, please contact the Canon Customer Care Center. Click [Cancel] on the [Welcome] screen, then remove the CD...
... described in the background Installation does not start installation. If the CD-ROM icon is inserted into the drive. 1. Contact the Canon Customer Care Center. Reconfirm that appears next. 4. Double-click the CD-ROM icon on your computer can interfere with the CD...machine and the computer off. 6. Restart the computer. 8. Click [Exit] on the [Printer Connection] screen. 2. If you insert the CDROM. 124 Troubleshooting Chapter 11 You have a defective Setup CD-ROM, please contact the Canon Customer Care Center. Click [Cancel] on the [Welcome] screen, then remove the CD...
MP500 User's Guide
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... ensure that does Your environment is not fully compatible with USB 2.0 Hi-Speed, the printer will operate at a lower speed provided under USB 1.1. Try to communication speed. Reinstall... packaged with your computer environment supports USB 2.0 Hi-Speed connection. Chapter 11 Troubleshooting 125 Action If your computer . z The USB 2.0 Hi-Speed driver operates properly. Cause ...The computer has an old version of the software installed. (Canon MultiPASS is not fully compatible with USB 2.0 Hi-Speed. Obtain the latest version ...
... ensure that does Your environment is not fully compatible with USB 2.0 Hi-Speed, the printer will operate at a lower speed provided under USB 1.1. Try to communication speed. Reinstall... packaged with your computer environment supports USB 2.0 Hi-Speed connection. Chapter 11 Troubleshooting 125 Action If your computer . z The USB 2.0 Hi-Speed driver operates properly. Cause ...The computer has an old version of the software installed. (Canon MultiPASS is not fully compatible with USB 2.0 Hi-Speed. Obtain the latest version ...
MP500 User's Guide
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... the [Ports] tab (or the [Details] tab), or reinstall the MP Drivers. 130 Troubleshooting Chapter 11 Printer port setting does not match the interface connected to confirm the port settings. A USB port is selected if either [USBnnn (Canon MP500 Series Printer)] or [MPUSBPRNnn (Canon MP500 Printer)] (where n is a number) is initializing. Action Ensure that the paper source (the...
... the [Ports] tab (or the [Details] tab), or reinstall the MP Drivers. 130 Troubleshooting Chapter 11 Printer port setting does not match the interface connected to confirm the port settings. A USB port is selected if either [USBnnn (Canon MP500 Series Printer)] or [MPUSBPRNnn (Canon MP500 Printer)] (where n is a number) is initializing. Action Ensure that the paper source (the...
MP500 User's Guide
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...the paper loaded. z If using a switching hub or other device, disconnect the machine and reconnect it directly to the computer. Chapter 11 Troubleshooting 131 If successful, the problem may occur in the Easy Setup Instructions and reinstall the MP Drivers. When an Error is Displayed ... Check [Page Size] on the Operation Panel lights. The page sizes that the lamp on the [Page Setup] tab in the printer driver. Check that the printer cable is not ready. If the lamp on . Replace the cable(s) and try printing again. The manual duplex printing function cannot ...
...the paper loaded. z If using a switching hub or other device, disconnect the machine and reconnect it directly to the computer. Chapter 11 Troubleshooting 131 If successful, the problem may occur in the Easy Setup Instructions and reinstall the MP Drivers. When an Error is Displayed ... Check [Page Size] on the Operation Panel lights. The page sizes that the lamp on the [Page Setup] tab in the printer driver. Check that the printer cable is not ready. If the lamp on . Replace the cable(s) and try printing again. The manual duplex printing function cannot ...
MP500 User's Guide
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... waste ink absorber is open when starting regular printing. Action Select [MP500] on the [Printer] pop-up menu on the [Print] dialog box. Cause Machine you can continue printing. If [MP500] does not appear on the machine, then try printing again. Canon recommends to cancel the error so that page again. 132 Troubleshooting Chapter 11
... waste ink absorber is open when starting regular printing. Action Select [MP500] on the [Printer] pop-up menu on the [Print] dialog box. Cause Machine you can continue printing. If [MP500] does not appear on the machine, then try printing again. Canon recommends to cancel the error so that page again. 132 Troubleshooting Chapter 11
MP500 User's Guide
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... necessary operations for displaying the scanner driver operating instruction is Displayed Cause Auto head align has failed. Action The [Instructions] on the printer driver screen is not displayed on page 107. For Windows Users Cause The [Instructions] is not displayed if the onscreen ...manuals (instruction manuals) are not installed. on the printer driver screen. Depending on -screen manuals (instruction manuals). Unplug the connecting cable and clear the error. Set the "Setup CD-ROM" ...
... necessary operations for displaying the scanner driver operating instruction is Displayed Cause Auto head align has failed. Action The [Instructions] on the printer driver screen is not displayed on page 107. For Windows Users Cause The [Instructions] is not displayed if the onscreen ...manuals (instruction manuals) are not installed. on the printer driver screen. Depending on -screen manuals (instruction manuals). Unplug the connecting cable and clear the error. Set the "Setup CD-ROM" ...
MP500 User's Guide
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...print 51 sticker print 57 trimming 55 Printing from Your Computer 75 Macintosh 77 Windows 75 Printing Photographs Directly from a Compliant Device 63 Canon Bubble Jet Direct 67 Connecting 63 PictBridge 65 Printing Photographs from a Wireless Communication Device 70 bluetooth 73 infrared 71 R Reading from ...save to PC 82 Scanning Unit (Printer Cover) 15 Search button 17 Settings button 17 Specifications Canon Bubble Jet Direct 140 copying 140 general 139 PictBridge 140 scan 141 Stop/Reset button 17 Systems Requirements 142 T Trimming button 18 Troubleshooting 104 paper jams 117 Turning the ...
...print 51 sticker print 57 trimming 55 Printing from Your Computer 75 Macintosh 77 Windows 75 Printing Photographs Directly from a Compliant Device 63 Canon Bubble Jet Direct 67 Connecting 63 PictBridge 65 Printing Photographs from a Wireless Communication Device 70 bluetooth 73 infrared 71 R Reading from ...save to PC 82 Scanning Unit (Printer Cover) 15 Search button 17 Settings button 17 Specifications Canon Bubble Jet Direct 140 copying 140 general 139 PictBridge 140 scan 141 Stop/Reset button 17 Systems Requirements 142 T Trimming button 18 Troubleshooting 104 paper jams 117 Turning the ...