Users Manual - English
Page 20
...Troubleshooting 12-1 Error messages 12-1 Original jams 12-4 Original is jammed in the top of the ADF unit........ 12-4 Original is jammed inside the ADF unit 12-5 Paper jams 12-6 Paper is jammed in the duplex tray (For MFC-8640D, MFC-8840D and MFC-8840DN 12-11 If you are having difficulty with your MFC... 12-13 Improving the print quality 12-18 Packing and shipping the MFC 12-22 Routine maintenance 12-25 Cleaning the scanner 12-25 Cleaning the...
...Troubleshooting 12-1 Error messages 12-1 Original jams 12-4 Original is jammed in the top of the ADF unit........ 12-4 Original is jammed inside the ADF unit 12-5 Paper jams 12-6 Paper is jammed in the duplex tray (For MFC-8640D, MFC-8840D and MFC-8840DN 12-11 If you are having difficulty with your MFC... 12-13 Improving the print quality 12-18 Packing and shipping the MFC 12-22 Routine maintenance 12-25 Cleaning the scanner 12-25 Cleaning the...
Users Manual - English
Page 162
Calls must call the Brother fax back system (USA only). If this happens, your MFC identifies the problem and displays an error message. You can correct most common error messages are shown below. Check Paper Check Paper #1 Check Paper #2 The MFC is out of its life. Check Paper...or paper is jammed in the multi-purpose tray (MP tray) (For MFC-8640D, MFC-8840D and MFC-8840DN) on page 12-6 or Paper is not properly loaded in the MP tray runs out. 12 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , call the country where you have a print quality...
Calls must call the Brother fax back system (USA only). If this happens, your MFC identifies the problem and displays an error message. You can correct most common error messages are shown below. Check Paper Check Paper #1 Check Paper #2 The MFC is out of its life. Check Paper...or paper is jammed in the multi-purpose tray (MP tray) (For MFC-8640D, MFC-8840D and MFC-8840DN) on page 12-6 or Paper is not properly loaded in the MP tray runs out. 12 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , call the country where you have a print quality...
Users Manual - English
Page 163
... to poll a fax machine that is locked. During the cooling down mode, you set for fax, copy and print operations (For MFC-8640D, MFC-8840D and MFC-8840DN) on page 4-5.) Check Scan Lock The scanner lock is not in Verify the other party's fax machine Try to transmit or receive ... on page 12-6.) Machine Error MFC has a mechanical problem. Disconnected The other party or other party's polling setup. Set the duplex lever to check your phone line. Fuser Open The fuser cover is too hot. In USA: 1-800-284-4329 In Canada: 1-877-BROTHER TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - ...
... to poll a fax machine that is locked. During the cooling down mode, you set for fax, copy and print operations (For MFC-8640D, MFC-8840D and MFC-8840DN) on page 4-5.) Check Scan Lock The scanner lock is not in Verify the other party's fax machine Try to transmit or receive ... on page 12-6.) Machine Error MFC has a mechanical problem. Disconnected The other party or other party's polling setup. Set the duplex lever to check your phone line. Fuser Open The fuser cover is too hot. In USA: 1-800-284-4329 In Canada: 1-877-BROTHER TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - ...
Users Manual - English
Page 164
You tried to access a One-Touch or Speed-Dial number that is jammed in the duplex tray (For MFC-8640D, MFC-8840D and MFC-8840DN) on page 12-11.) 12 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE You tried to the date and time prompt, it out, then close the front cover again. Add an optional memory...and then try again. If you dialed does not answer or is busy. Please call Brother Customer Service and tell them the Machine Error number: In USA: 1-800-284-4329 In Canada: 1-877-BROTHER Install the duplex tray correctly. (See Paper is not programmed. may be jammed inside ...
You tried to access a One-Touch or Speed-Dial number that is jammed in the duplex tray (For MFC-8640D, MFC-8840D and MFC-8840DN) on page 12-11.) 12 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE You tried to the date and time prompt, it out, then close the front cover again. Add an optional memory...and then try again. If you dialed does not answer or is busy. Please call Brother Customer Service and tell them the Machine Error number: In USA: 1-800-284-4329 In Canada: 1-877-BROTHER Install the duplex tray correctly. (See Paper is not programmed. may be jammed inside ...
Users Manual - English
Page 165
See Paper jams on page 12-6 or Paper is jammed in the MFC. print, however the MFC is not possible. Original is jammed in the top of instructions to the left. 4 Close the ADF cover. 5 Press Stop/Exit. Toner is used up ... unit. 1 Take out any paper from the ADF that the toner will soon run out. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 4 ERROR MESSAGES ERROR MESSAGE CAUSE ACTION Paper Jam The paper is jammed in the duplex tray (For MFC-8640D, MFC-8840D and MFC-8840DN) on page 12-11. Toner Empty Toner cartridge is not installed. -OR-
See Paper jams on page 12-6 or Paper is jammed in the MFC. print, however the MFC is not possible. Original is jammed in the top of instructions to the left. 4 Close the ADF cover. 5 Press Stop/Exit. Toner is used up ... unit. 1 Take out any paper from the ADF that the toner will soon run out. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 4 ERROR MESSAGES ERROR MESSAGE CAUSE ACTION Paper Jam The paper is jammed in the duplex tray (For MFC-8640D, MFC-8840D and MFC-8840DN) on page 12-11. Toner Empty Toner cartridge is not installed. -OR-
Users Manual - English
Page 172
Paper is jammed in the duplex tray (For MFC-8640D, MFC-8840D and MFC-8840DN) 1 Pull the duplex tray and paper tray out of the MFC. 2 Pull the jammed paper out of the MFC. 3 Put the duplex tray and paper tray back into the MFC. 12 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Paper is jammed in the duplex tray (For MFC-8640D, MFC-8840D and MFC-8840DN) 1 Pull the duplex tray and paper tray out of the MFC. 2 Pull the jammed paper out of the MFC. 3 Put the duplex tray and paper tray back into the MFC. 12 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Users Manual - English
Page 173
■ The Jam Duplex message appears if you remove a sheet of paper from the Face Down Output Tray after only one side has printed. ■ If the Paper Adjustment Lever for Duplex Printing is not set correctly for the paper size, paper jams may occur and the printing will be out of position on the page. (See To use Automatic Duplexing for fax, copy and print operations (For MFC-8640D, MFC-8840D and MFC-8840DN) on page 2-10.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 12
■ The Jam Duplex message appears if you remove a sheet of paper from the Face Down Output Tray after only one side has printed. ■ If the Paper Adjustment Lever for Duplex Printing is not set correctly for the paper size, paper jams may occur and the printing will be out of position on the page. (See To use Automatic Duplexing for fax, copy and print operations (For MFC-8640D, MFC-8840D and MFC-8840DN) on page 2-10.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 12
Users Manual - English
Page 177
... try again. "Unable to write to your software. The LCD shows Check Paper or Paper Jam. Reduce the amount of the 'Brother MFC-8440, MFC-8640D or MFC-8840D'. Refer to LPT1" or "LPT1 already in their place. Cannot print when using a IEEE-1284 bi-directional parallel cable. ECP)...and put it is not selected in the printer printing. The MFC does not feed paper Reinsert the paper firmly, load one sheet at a time. Check that the paper size setting in the application and in the printer driver. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 16 Cannot perform '2 in 1...
... try again. "Unable to write to your software. The LCD shows Check Paper or Paper Jam. Reduce the amount of the 'Brother MFC-8440, MFC-8640D or MFC-8840D'. Refer to LPT1" or "LPT1 already in their place. Cannot print when using a IEEE-1284 bi-directional parallel cable. ECP)...and put it is not selected in the printer printing. The MFC does not feed paper Reinsert the paper firmly, load one sheet at a time. Check that the paper size setting in the application and in the printer driver. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 16 Cannot perform '2 in 1...