User Guide
Page 15
... 11-1 For your safety 11-1 IT power system (For Norway only 11-1 LAN connection (FAX-1940CN and MFC-3340CN only 11-1 International ENERGY STAR® Compliance Statement ... 11-1 Important safety instructions 11-2 Trademarks 11-4 Troubleshooting and routine maintenance 12-1 Troubleshooting 12-1 Error messages 12-1 Document Jam 12-5 Document is jammed inside the front of the...
... 11-1 For your safety 11-1 IT power system (For Norway only 11-1 LAN connection (FAX-1940CN and MFC-3340CN only 11-1 International ENERGY STAR® Compliance Statement ... 11-1 Important safety instructions 11-2 Trademarks 11-4 Troubleshooting and routine maintenance 12-1 Troubleshooting 12-1 Error messages 12-1 Document Jam 12-5 Document is jammed inside the front of the...
User Guide
Page 142
...to check your machine identifies the problem and displays an error message. If you need additional help, the Brother Solutions Center offers latest FAQs and troubleshooting tips. Only) on page A-1.) Comm.Error Poor phone line quality caused a communication error. Connection Fail ...BT Call Sign (For U.K. The most problems by yourself. fax machine stopped the call again. Try the call . Disconnected The other person or other fax machine's polling setup. 12 Troubleshooting and routine maintenance Troubleshooting Error messages As with any sophisticated office product, errors may...
...to check your machine identifies the problem and displays an error message. If you need additional help, the Brother Solutions Center offers latest FAQs and troubleshooting tips. Only) on page A-1.) Comm.Error Poor phone line quality caused a communication error. Connection Fail ...BT Call Sign (For U.K. The most problems by yourself. fax machine stopped the call again. Try the call . Disconnected The other person or other fax machine's polling setup. 12 Troubleshooting and routine maintenance Troubleshooting Error messages As with any sophisticated office product, errors may...
User Guide
Page 143
...into the slot to convert it , the colour fax will request that the fax be sent as black and white. Order a new ink cartridge. (See Replacing the ink cartridges on page 12-25.) Reinsert the correct media card. 12 - 2 TROUBLESHOOTING AND ROUTINE MAINTENANCE The machine will request that the... fax be sent as black and white. Allow the machine to warm up. High Temperature The print head is in the ...
...into the slot to convert it , the colour fax will request that the fax be sent as black and white. Order a new ink cartridge. (See Replacing the ink cartridges on page 12-25.) Reinsert the correct media card. 12 - 2 TROUBLESHOOTING AND ROUTINE MAINTENANCE The machine will request that the... fax be sent as black and white. Allow the machine to warm up. High Temperature The print head is in the ...
User Guide
Page 144
... the memory on page 4-11.) (Printing operation in process) Reduce print resolution. (See Printer jam or paper jam on page 5-2.) (Fax sending or copy operation in process) Press Stop/Exit and wait until the other operations in progress finish and then try again. See Printer jam ... is full. ACTION Add paper, and then press Mono Start or Colour Start. Verify the number and try again. -OR- TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 3 Out of paper. Print the faxes that is not the correct size. ERROR MESSAGES ERROR MESSAGE CAUSE No Paper Fed The machine is jammed in the machine...
... the memory on page 4-11.) (Printing operation in process) Reduce print resolution. (See Printer jam or paper jam on page 5-2.) (Fax sending or copy operation in process) Press Stop/Exit and wait until the other operations in progress finish and then try again. See Printer jam ... is full. ACTION Add paper, and then press Mono Start or Colour Start. Verify the number and try again. -OR- TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 3 Out of paper. Print the faxes that is not the correct size. ERROR MESSAGES ERROR MESSAGE CAUSE No Paper Fed The machine is jammed in the machine...
User Guide
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... the top cover and remove any important messages. Please see Using Brother PC-FAX software on page 5-1 in Software User's Guide on the CD-ROM.) 12 - 4 TROUBLESHOOTING AND ROUTINE MAINTENANCE To keep all faxes in Step1. After the faxes are present, you can move the faxes from the power source for several minutes, and then reconnect...
... the top cover and remove any important messages. Please see Using Brother PC-FAX software on page 5-1 in Software User's Guide on the CD-ROM.) 12 - 4 TROUBLESHOOTING AND ROUTINE MAINTENANCE To keep all faxes in Step1. After the faxes are present, you can move the faxes from the power source for several minutes, and then reconnect...
User Guide
Page 151
...setting the Display setting to see if the problem is not dirty with the Colour Enhancement feature. Machine does not print from another fax machine. 12 - 10 TROUBLESHOOTING AND ROUTINE MAINTENANCE Make sure the Printer Platen is with the sending machine. Make sure the paper is dry. Make sure you are... setting in the application and in the Basic tab of paper are not loaded in your machine. Colour Enhancement is too slow. Printing Received Faxes Condensed print and white streaks across the page or the top and bottom of sentences are using the paper support flap. (See How to...
...setting the Display setting to see if the problem is not dirty with the Colour Enhancement feature. Machine does not print from another fax machine. 12 - 10 TROUBLESHOOTING AND ROUTINE MAINTENANCE Make sure the Printer Platen is with the sending machine. Make sure the paper is dry. Make sure you are... setting in the application and in the Basic tab of paper are not loaded in your machine. Colour Enhancement is too slow. Printing Received Faxes Condensed print and white streaks across the page or the top and bottom of sentences are using the paper support flap. (See How to...
User Guide
Page 152
...If possible, call your machine, ask your telephone company to your setup. (See Basic receiving operations (FAX-1835C, FAX-1840C, MFC-3240C and MFC-3340CN only) on page 4-1 and Basic receiving operations (FAX-1940CN only) on page 4-3.) If you connect your machine's scanner operation. Change Tone/Pulse setting. (See... print quality on page 12-23.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 11 If the copy you connect your machine to PBX, PABX, ADSL or ISDN, set the menu setting of memory. Replace the colour ink cartridges that the Fax mode on the Transmission Verification Report, ...
...If possible, call your machine, ask your telephone company to your setup. (See Basic receiving operations (FAX-1835C, FAX-1840C, MFC-3240C and MFC-3340CN only) on page 4-1 and Basic receiving operations (FAX-1940CN only) on page 4-3.) If you connect your machine's scanner operation. Change Tone/Pulse setting. (See... print quality on page 12-23.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 11 If the copy you connect your machine to PBX, PABX, ADSL or ISDN, set the menu setting of memory. Replace the colour ink cartridges that the Fax mode on the Transmission Verification Report, ...
User Guide
Page 153
... the fax by turning Fax Detect to Off. (See Fax Detect (FAX-1835C, MFC-3240C and MFC-3340CN only) on page 4-8 and Fax Detect (FAX-1840C and FAX-1940CN only) on page 4-9.) Transferring a Fax Call .... If you are sending or receiving a fax message while a custom feature signal comes through on copies. Make sure the Brother TWAIN/WIA driver is common to the machine.... Software Difficulties (MFC-3240C and MFC-3340CN only) Cannot install software or print Run the MFL-Pro Suite Repair and Install program on the LCD. 12 - 12 TROUBLESHOOTING...
... the fax by turning Fax Detect to Off. (See Fax Detect (FAX-1835C, MFC-3240C and MFC-3340CN only) on page 4-8 and Fax Detect (FAX-1840C and FAX-1940CN only) on page 4-9.) Transferring a Fax Call .... If you are sending or receiving a fax message while a custom feature signal comes through on copies. Make sure the Brother TWAIN/WIA driver is common to the machine.... Software Difficulties (MFC-3240C and MFC-3340CN only) Cannot install software or print Run the MFL-Pro Suite Repair and Install program on the LCD. 12 - 12 TROUBLESHOOTING...
User Guide
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...(See Printing reports on your PC and machine, and then turn them on and is powered on again. (You will be automatically restarted. 3. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 13 Please see the Quick Setup Guide. If possible, try again. e) If all of the network are printed....Desktop icon. Wait a while and then try connecting the machine to turn it back in Ready mode. c) If you continue. Network Difficulties (FAX-1940CN and MFC-3340CN only) I cannot print over the Network Make sure that the cabling and network connections are good, the machine shows LAN Active...
...(See Printing reports on your PC and machine, and then turn them on and is powered on again. (You will be automatically restarted. 3. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 13 Please see the Quick Setup Guide. If possible, try again. e) If all of the network are printed....Desktop icon. Wait a while and then try connecting the machine to turn it back in Ready mode. c) If you continue. Network Difficulties (FAX-1940CN and MFC-3340CN only) I cannot print over the Network Make sure that the cabling and network connections are good, the machine shows LAN Active...
User Guide
Page 155
... For FAX-1940CN, MFC-3240C and MFC-3340CN, you adjust the Equalization for compatibility. Compatibility If you are having difficulty sending or receiving a fax due to possible interference on your phone line, you may prefer to use it only when needed. ■ Normal sets the modem speed at 14400 bps. 12 - 14 TROUBLESHOOTING AND...
... For FAX-1940CN, MFC-3240C and MFC-3340CN, you adjust the Equalization for compatibility. Compatibility If you are having difficulty sending or receiving a fax due to possible interference on your phone line, you may prefer to use it only when needed. ■ Normal sets the modem speed at 14400 bps. 12 - 14 TROUBLESHOOTING AND...
User Guide
Page 163
Do not pack the used ink cartridges in the original carton as shown below. 10 Pack the printed materials in the carton. (FAX-1840C and FAX-1940CN only) (MFC-3240C and MFC-3340CN only) 11 Close the carton. 12 - 22 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Do not pack the used ink cartridges in the original carton as shown below. 10 Pack the printed materials in the carton. (FAX-1840C and FAX-1940CN only) (MFC-3240C and MFC-3340CN only) 11 Close the carton. 12 - 22 TROUBLESHOOTING AND ROUTINE MAINTENANCE
User Guide
Page 215
...Troubleshooting 12-1 checking ink volume .... 12-19 error messages on LCD ... 12-1 if you are having difficulty copying 12-12 incoming calls 12-12 Network 12-13 phone line 12-14 phone line difficulties ... 12-11 PhotoCapture Center 12-13 printing 12-9 printing or received faxes 12-10 printing or receiving faxes...17 V Volume, setting 2-7 beeper 2-7 ring 2-7 speaker 2-8 I - 5 INDEX iii, 11-2 Setup Date and Time 2-1 Station ID (fax header) entering text 2-2 Shipping the machine ..... 12-20 Speed-Dial changing 5-3 diallng 3-2 storing 5-2 T TAD (telephone answering device), external...
...Troubleshooting 12-1 checking ink volume .... 12-19 error messages on LCD ... 12-1 if you are having difficulty copying 12-12 incoming calls 12-12 Network 12-13 phone line 12-14 phone line difficulties ... 12-11 PhotoCapture Center 12-13 printing 12-9 printing or received faxes 12-10 printing or receiving faxes...17 V Volume, setting 2-7 beeper 2-7 ring 2-7 speaker 2-8 I - 5 INDEX iii, 11-2 Setup Date and Time 2-1 Station ID (fax header) entering text 2-2 Shipping the machine ..... 12-20 Speed-Dial changing 5-3 diallng 3-2 storing 5-2 T TAD (telephone answering device), external...