English Owners Guide
Page 2
... hearing damage, use the earbuds at : www.Bose.com/compliance Important Safety Instructions Clean only with the essential requirements per Radio Equipment Regulations 2017 and all other applicable UK regulations. Some jurisdictions impose specific limitations, such as single earpiece configuration, on your ears, then turn the earbuds off and adjust your device before placing the earbuds in the charging case with the charging lid closed...
... hearing damage, use the earbuds at : www.Bose.com/compliance Important Safety Instructions Clean only with the essential requirements per Radio Equipment Regulations 2017 and all other applicable UK regulations. Some jurisdictions impose specific limitations, such as single earpiece configuration, on your ears, then turn the earbuds off and adjust your device before placing the earbuds in the charging case with the charging lid closed...
English Owners Guide
Page 3
... product may be adjusted or repaired by anyone except properly qualified service personnel. • Do not place or install near the product. • Do NOT use the product only as specified in the instructions. Consult your physician on whether this might decrease as a result of normal wear. • To avoid hazardous radiation exposure from the earbuds and the charging case before charging...
... product may be adjusted or repaired by anyone except properly qualified service personnel. • Do not place or install near the product. • Do NOT use the product only as specified in the instructions. Consult your physician on whether this might decrease as a result of normal wear. • To avoid hazardous radiation exposure from the earbuds and the charging case before charging...
English Owners Guide
Page 4
... for help. For more of the following two conditions: (1) This device may cause harmful interference to which can radiate radio frequency energy and, if not installed and used in a residential installation. FCC ID: A94911L / FCC ID: A94911R KCC: R-R-Bos-911L / KCC: R-R-Bos-911R IC: 3232A-911L / IC: 3232A-911R Case Model: 435911 Right Earbud Model: 911R Left Earbud Model: 911L The earbuds in this product. | 4 E N G
... for help. For more of the following two conditions: (1) This device may cause harmful interference to which can radiate radio frequency energy and, if not installed and used in a residential installation. FCC ID: A94911L / FCC ID: A94911R KCC: R-R-Bos-911L / KCC: R-R-Bos-911R IC: 3232A-911L / IC: 3232A-911R Case Model: 435911 Right Earbud Model: 911R Left Earbud Model: 911L The earbuds in this product. | 4 E N G
English Owners Guide
Page 6
... for the operation of Apple Inc. Serial number Model number: 435911 Please keep your records The earbud date code is a service mark of this work may be responsible for installing security updates that an accessory has been designed to connect specifically to the Internet. Now is 2012 or 2022. If you do this by Bose Corporation is used without prior written permission. | 6 E N G USB Type-C®...
... for the operation of Apple Inc. Serial number Model number: 435911 Please keep your records The earbud date code is a service mark of this work may be responsible for installing security updates that an accessory has been designed to connect specifically to the Internet. Now is 2012 or 2022. If you do this by Bose Corporation is used without prior written permission. | 6 E N G USB Type-C®...
English Owners Guide
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... Play/Pause...29 Auto Answer Call...29 Auto Transparency...29 NOISE CANCELLATION Noise cancelling modes 30 Aware Mode with ActiveSense 30 Change noise cancelling mode 31 Noise cancellation while on a call 31 Use noise cancellation only 31 BATTERY Charge the earbuds...32 Charge the charging case 33 Check the earbud battery level 34 While using the earbuds 34 While charging the earbuds 34 Check the charging case battery level 35 Charging time...35 EARBUD AND CHARGING CASE STATUS Earbuds status light...36 Bluetooth® status...36 Battery, update, and error status 36 Charging case...
... Play/Pause...29 Auto Answer Call...29 Auto Transparency...29 NOISE CANCELLATION Noise cancelling modes 30 Aware Mode with ActiveSense 30 Change noise cancelling mode 31 Noise cancellation while on a call 31 Use noise cancellation only 31 BATTERY Charge the earbuds...32 Charge the charging case 33 Check the earbud battery level 34 While using the earbuds 34 While charging the earbuds 34 Check the charging case battery level 35 Charging time...35 EARBUD AND CHARGING CASE STATUS Earbuds status light...36 Bluetooth® status...36 Battery, update, and error status 36 Charging case...
English Owners Guide
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CONTENTS BLUETOOTH CONNECTIONS Connect using the Bose Music app 38 Connect using the Bluetooth menu on your mobile device 38 Disconnect a mobile device 39 Reconnect a mobile device 39 Clear the earbuds device list 40 CARE AND MAINTENANCE Store the earbuds...41 Clean the earbuds and charging case 41 Replacement parts and accessories 41 Limited warranty...41 Update the earbuds...42 Update the charging case 42 View the earbud date code 42 View the charging case serial number 42 TROUBLESHOOTING Try these solutions first...
CONTENTS BLUETOOTH CONNECTIONS Connect using the Bose Music app 38 Connect using the Bluetooth menu on your mobile device 38 Disconnect a mobile device 39 Reconnect a mobile device 39 Clear the earbuds device list 40 CARE AND MAINTENANCE Store the earbuds...41 Clean the earbuds and charging case 41 Replacement parts and accessories 41 Limited warranty...41 Update the earbuds...42 Update the charging case 42 View the earbud date code 42 View the charging case serial number 42 TROUBLESHOOTING Try these solutions first...
English Owners Guide
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... your authorized Bose dealer or Bose customer service. For help identifying the eartip For help identifying the band sizes, see sizes, see page 19. USB Type-C® to the earbuds. earbuds. Visit: support.Bose.com/QCEii | 1 3 E N G WHAT'S IN THE BOX CONTENTS Confirm that the following parts are included: Bose QuietComfort Earbuds II Charging case L2 2 L3 3 Eartips (sizes small and large) Stability bands (sizes 2 and 3) NOTE: Medium eartips...
... your authorized Bose dealer or Bose customer service. For help identifying the eartip For help identifying the band sizes, see sizes, see page 19. USB Type-C® to the earbuds. earbuds. Visit: support.Bose.com/QCEii | 1 3 E N G WHAT'S IN THE BOX CONTENTS Confirm that the following parts are included: Bose QuietComfort Earbuds II Charging case L2 2 L3 3 Eartips (sizes small and large) Stability bands (sizes 2 and 3) NOTE: Medium eartips...
English Owners Guide
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... account." BOSE MUSIC APP SETUP The Bose Music app lets you can verify the earbud fit, manage Bluetooth connections, manage earbud settings, adjust the audio, choose your mobile device, download the Bose Music app. BOSE MUSIC 2. Follow the app instructions. On your voice prompt language, and get updates and new features. DOWNLOAD THE BOSE MUSIC APP 1. ADD THE EARBUDS TO AN EXISTING ACCOUNT To add your Bose QuietComfort Earbuds II, open the Bose Music app...
... account." BOSE MUSIC APP SETUP The Bose Music app lets you can verify the earbud fit, manage Bluetooth connections, manage earbud settings, adjust the audio, choose your mobile device, download the Bose Music app. BOSE MUSIC 2. Follow the app instructions. On your voice prompt language, and get updates and new features. DOWNLOAD THE BOSE MUSIC APP 1. ADD THE EARBUDS TO AN EXISTING ACCOUNT To add your Bose QuietComfort Earbuds II, open the Bose Music app...
English Owners Guide
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... charging case, turn the Bluetooth feature off on a call (see page 29). • To adjust Self Voice, use noise cancellation only, without audio or interruptions from the main screen. NOTE: To change the noise cancelling mode using the Bose Music app. NOTES: • Auto Transparency is activated. You can access this option from the Bluetooth list on a call , touch and hold an earbud. A voice prompt announces the selected noise cancelling mode. NOTE...
... charging case, turn the Bluetooth feature off on a call (see page 29). • To adjust Self Voice, use noise cancellation only, without audio or interruptions from the main screen. NOTE: To change the noise cancelling mode using the Bose Music app. NOTES: • Auto Transparency is activated. You can access this option from the Bluetooth list on a call , touch and hold an earbud. A voice prompt announces the selected noise cancelling mode. NOTE...
English Owners Guide
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... BOSE MUSIC APP To connect the earbuds and manage Bluetooth settings using the Bose Music app or the Bluetooth menu on the back of the case until the earbuds status light slowly blinks blue. CONNECT USING THE BLUETOOTH MENU ON YOUR MOBILE DEVICE You can connect and play audio from only one device at a time. BLUETOOTH CONNECTIONS You can manage Bluetooth connections using the Bose Music app, see page 14). 1. NOTE: Make sure both earbuds are in the charging case and the case open...
... BOSE MUSIC APP To connect the earbuds and manage Bluetooth settings using the Bose Music app or the Bluetooth menu on the back of the case until the earbuds status light slowly blinks blue. CONNECT USING THE BLUETOOTH MENU ON YOUR MOBILE DEVICE You can connect and play audio from only one device at a time. BLUETOOTH CONNECTIONS You can manage Bluetooth connections using the Bose Music app, see page 14). 1. NOTE: Make sure both earbuds are in the charging case and the case open...
English Owners Guide
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... charging case until the earbuds status light slowly blinks blue. TROUBLESHOOTING SYMPTOM SOLUTION Earbuds don't connect with the Bose Music app and meets minimum system requirements. Reboot the earbuds and charging case (see page 14). Close and re-open the case. With the earbuds in the charging case securely (see page 14). Make sure the Bluetooth feature is compatible with mobile device On your mobile device. Bose Music app doesn't work on mobile device Make...
... charging case until the earbuds status light slowly blinks blue. TROUBLESHOOTING SYMPTOM SOLUTION Earbuds don't connect with the Bose Music app and meets minimum system requirements. Reboot the earbuds and charging case (see page 14). Close and re-open the case. With the earbuds in the charging case securely (see page 14). Make sure the Bluetooth feature is compatible with mobile device On your mobile device. Bose Music app doesn't work on mobile device Make...
English Owners Guide
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TROUBLESHOOTING SYMPTOM Intermittent Bluetooth connection SOLUTION Clear the earbud device list (see page 51). Reboot the earbuds and charging case (see page 40). No sound Make sure you 're using the correct eartip and band sizes for each ear (see page 19). Press play on your device. Play audio from content stored directly on your head is playing. No sound from the Settings menu. Check the earbud fit using a mirror (see page 14). Make sure your...
TROUBLESHOOTING SYMPTOM Intermittent Bluetooth connection SOLUTION Clear the earbud device list (see page 51). Reboot the earbuds and charging case (see page 40). No sound Make sure you 're using the correct eartip and band sizes for each ear (see page 19). Press play on your device. Play audio from content stored directly on your head is playing. No sound from the Settings menu. Check the earbud fit using a mirror (see page 14). Make sure your...
English Owners Guide
Page 47
... video are out of sync Poor sound quality Microphone doesn't pick up sound SOLUTION Close and re-open the case. Check the earbud fit using the correct eartip and band sizes for setup (see page 19). Make sure you're using a mirror (see page 21). Play audio from the Settings menu. Make sure your earbuds are positioned properly so the microphone hole on the earbud (see page 17). If...
... video are out of sync Poor sound quality Microphone doesn't pick up sound SOLUTION Close and re-open the case. Check the earbud fit using the correct eartip and band sizes for setup (see page 19). Make sure you're using a mirror (see page 21). Play audio from the Settings menu. Make sure your earbuds are positioned properly so the microphone hole on the earbud (see page 17). If...
English Owners Guide
Page 48
... 17). The earbuds status light blinks white and then displays charging status (see page 51). | 4 8 E N G Close and re-open the case. You can access this option from the Settings menu. If you're sharing the earbuds, place them in the charging case to adjust the noise cancelling mode. Reboot the earbuds and charging case (see page 36). Use the Bose Music app to clear the audio personalization between each user.
... 17). The earbuds status light blinks white and then displays charging status (see page 51). | 4 8 E N G Close and re-open the case. You can access this option from the Settings menu. If you're sharing the earbuds, place them in the charging case to adjust the noise cancelling mode. Reboot the earbuds and charging case (see page 36). Use the Bose Music app to clear the audio personalization between each user.
Multilingual Owners Guide
Page 2
... turn the earbuds off , or use the earbuds with noise canceling mode at a comfortable, moderate volume level. - Turn the volume down on the use the earbuds at : www.Bose.com/compliance Important Safety Instructions Clean only with the essential requirements and other relevant provisions of how sounds that you reach a comfortable listening level. • Use caution and follow applicable laws regarding mobile phone and headphone use . - Turn the earbuds off and contact Bose customer service...
... turn the earbuds off , or use the earbuds with noise canceling mode at a comfortable, moderate volume level. - Turn the volume down on the use the earbuds at : www.Bose.com/compliance Important Safety Instructions Clean only with the essential requirements and other relevant provisions of how sounds that you reach a comfortable listening level. • Use caution and follow applicable laws regarding mobile phone and headphone use . - Turn the earbuds off and contact Bose customer service...
Multilingual Owners Guide
Page 3
... properly qualified service personnel. • Do not place or install near the product. • Do NOT make unauthorized alterations to this product to rain, dripping, splashing, or moisture and do NOT expose this product. • Keep the product away from the earbuds and the charging case before charging. • IPX4 is made, seek medical advice. • Do not expose products containing batteries to...
... properly qualified service personnel. • Do not place or install near the product. • Do NOT make unauthorized alterations to this product to rain, dripping, splashing, or moisture and do NOT expose this product. • Keep the product away from the earbuds and the charging case before charging. • IPX4 is made, seek medical advice. • Do not expose products containing batteries to...
Multilingual Owners Guide
Page 4
... more of operation 2400 to 2483.5 MHz. However, there is connected. • Consult the dealer or an experienced radio/TV technician for help. FCC ID: A94911L / FCC ID: A94911R KCC: R-R-Bos-911L / KCC: R-R-Bos-911R IC: 3232A-911L / IC: 3232A-911R Case Model: 435911 Right Earbud Model: 911R Left Earbud Model: 911L The earbuds in this product. | 4 E N G REGULATORY AND LEGAL INFORMATION NOTE: This...
... more of operation 2400 to 2483.5 MHz. However, there is connected. • Consult the dealer or an experienced radio/TV technician for help. FCC ID: A94911L / FCC ID: A94911R KCC: R-R-Bos-911L / KCC: R-R-Bos-911R IC: 3232A-911L / IC: 3232A-911R Case Model: 435911 Right Earbud Model: 911R Left Earbud Model: 911L The earbuds in this product. | 4 E N G REGULATORY AND LEGAL INFORMATION NOTE: This...
Multilingual Owners Guide
Page 6
... app and connect the product to worldwide.Bose.com/ProductRegistration Security Information This product is a service mark of this work may be responsible for the earbuds) The CMIIT ID is located in the charging case well between the earbuds. To receive automatic security updates, you will be reproduced, modified, distributed, or o therwise used in Japan with your Bose product. "2" is a good time to meet...
... app and connect the product to worldwide.Bose.com/ProductRegistration Security Information This product is a service mark of this work may be responsible for the earbuds) The CMIIT ID is located in the charging case well between the earbuds. To receive automatic security updates, you will be reproduced, modified, distributed, or o therwise used in Japan with your Bose product. "2" is a good time to meet...
Multilingual Owners Guide
Page 14
.... DOWNLOAD THE BOSE MUSIC APP 1. NOTE: If you can verify the earbud fit, manage Bluetooth connections, manage earbud settings, adjust the audio, choose your voice prompt language, and get updates and new features. BOSE MUSIC APP SETUP The Bose Music app lets you have already created a Bose account for another Bose product, see "Add the earbuds to an existing account." NOTE: If you set up and control the earbuds from any mobile device...
.... DOWNLOAD THE BOSE MUSIC APP 1. NOTE: If you can verify the earbud fit, manage Bluetooth connections, manage earbud settings, adjust the audio, choose your voice prompt language, and get updates and new features. BOSE MUSIC APP SETUP The Bose Music app lets you have already created a Bose account for another Bose product, see "Add the earbuds to an existing account." NOTE: If you set up and control the earbuds from any mobile device...
Multilingual Owners Guide
Page 46
... device. The earbuds status light blinks white and then displays charging status (see page 29). Disable In-Ear Detection features using the correct eartip and band sizes for each ear (see page 17). Connect again (see page 40). Play audio from the Settings menu. Place both eartips fit securely in the Bose Music app. TROUBLESHOOTING SYMPTOM Intermittent Bluetooth connection SOLUTION Clear the earbud device list (see page 14). No sound Make...
... device. The earbuds status light blinks white and then displays charging status (see page 29). Disable In-Ear Detection features using the correct eartip and band sizes for each ear (see page 17). Connect again (see page 40). Play audio from the Settings menu. Place both eartips fit securely in the Bose Music app. TROUBLESHOOTING SYMPTOM Intermittent Bluetooth connection SOLUTION Clear the earbud device list (see page 14). No sound Make...
