User Guide
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Contents Shortcuts...8 BlackBerry basics shortcuts...8 Phone shortcuts...8 Message shortcuts...9 Attachment shortcuts...9 Camera and video camera shortcuts...10 Media shortcuts...10 Browser shortcuts...11 Calendar shortcuts...11 Typing shortcuts...... forwarding...25 Call blocking...26 Fixed dialing...27 Smart dialing...29 TTY support...30 Multiple phone numbers...30 Phone options...31 Phone shortcuts...33 Phone troubleshooting...34 Messages...36 Message basics...36 Email messages...41 PIN messages...49 SMS text messages...50 MMS messages...54 Message list options...57
Contents Shortcuts...8 BlackBerry basics shortcuts...8 Phone shortcuts...8 Message shortcuts...9 Attachment shortcuts...9 Camera and video camera shortcuts...10 Media shortcuts...10 Browser shortcuts...11 Calendar shortcuts...11 Typing shortcuts...... forwarding...25 Call blocking...26 Fixed dialing...27 Smart dialing...29 TTY support...30 Multiple phone numbers...30 Phone options...31 Phone shortcuts...33 Phone troubleshooting...34 Messages...36 Message basics...36 Email messages...41 PIN messages...49 SMS text messages...50 MMS messages...54 Message list options...57
User Guide
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... picture...85 Record a video...86 Camera and video camera options...86 Camera and video camera shortcuts...88 Camera and video camera troubleshooting...88 Media...89 Transferring and downloading media files...89 Playing media files and recording voice notes...91 Managing media files...94 Viewing pictures......97 Managing pictures...99 Media card and mass storage mode options...100 Media shortcuts...102 Media troubleshooting...103 Browser...105 Browser basics...105 Browser bookmarks...109 Web feeds...111 Browser options...113 Browser security...116 Browser push...118 ...
... picture...85 Record a video...86 Camera and video camera options...86 Camera and video camera shortcuts...88 Camera and video camera troubleshooting...88 Media...89 Transferring and downloading media files...89 Playing media files and recording voice notes...91 Managing media files...94 Viewing pictures......97 Managing pictures...99 Media card and mass storage mode options...100 Media shortcuts...102 Media troubleshooting...103 Browser...105 Browser basics...105 Browser bookmarks...109 Web feeds...111 Browser options...113 Browser security...116 Browser push...118 ...
User Guide
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... options...124 Use the stopwatch...124 Set the timer...125 Change timer notification options...125 Date, time, and alarm troubleshooting...125 Personal organizer...126 Contacts...126 Calendar...132 Tasks...143 Memos...146 Categories...148 Calculator...149 Notification profiles...150 Notification ...basics...150 LED notification...152 Custom notification...153 Notification profile troubleshooting...155 Typing...156 Typing basics...156 Typing input methods...158 Spelling checker...159 Custom dictionary...161 AutoText...163 Typing ...
... options...124 Use the stopwatch...124 Set the timer...125 Change timer notification options...125 Date, time, and alarm troubleshooting...125 Personal organizer...126 Contacts...126 Calendar...132 Tasks...143 Memos...146 Categories...148 Calculator...149 Notification profiles...150 Notification ...basics...150 LED notification...152 Custom notification...153 Notification profile troubleshooting...155 Typing...156 Typing basics...156 Typing input methods...158 Spelling checker...159 Custom dictionary...161 AutoText...163 Typing ...
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......168 Turn off the shortcut for switching typing input languages...168 Change the display options for contacts...168 Language troubleshooting...169 Display and keyboard...170 Backlighting...170 Display options...170 Keyboard options...173 Themes...174 Accessibility options...175 Display... troubleshooting...175 Search...176 Messages, attachments, and web pages...176 Organizer data...179 Search shortcuts...180 Synchronization...181 About synchronization......
......168 Turn off the shortcut for switching typing input languages...168 Change the display options for contacts...168 Language troubleshooting...169 Display and keyboard...170 Backlighting...170 Display options...170 Keyboard options...173 Themes...174 Accessibility options...175 Display... troubleshooting...175 Search...176 Messages, attachments, and web pages...176 Organizer data...179 Search shortcuts...180 Synchronization...181 About synchronization......
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... About GPS technology...194 Get your GPS location...194 Turn off location aiding...194 GPS technology troubleshooting...195 Maps...196 Map basics...196 Navigation...198 Maps bookmarks...198 Map options...200 Map shortcuts...202 Maps troubleshooting...202 BlackBerry Messenger...203 Contacts...203 Groups...204 Conversations...205 Availability...208 Applications...210 Switch applications...210...
... About GPS technology...194 Get your GPS location...194 Turn off location aiding...194 GPS technology troubleshooting...195 Maps...196 Map basics...196 Navigation...198 Maps bookmarks...198 Map options...200 Map shortcuts...202 Maps troubleshooting...202 BlackBerry Messenger...203 Contacts...203 Groups...204 Conversations...205 Availability...208 Applications...210 Switch applications...210...
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... the status of network connections and services...218 Wi-Fi technology...218 Advanced Wi-Fi connection settings...222 UMA connection settings...224 Wireless network coverage troubleshooting...225 Power, battery, and memory...227 Turn off your device...227 Set your device to turn on and turn off automatically...227 Reset the device...
... the status of network connections and services...218 Wi-Fi technology...218 Advanced Wi-Fi connection settings...222 UMA connection settings...224 Wireless network coverage troubleshooting...225 Power, battery, and memory...227 Turn off your device...227 Set your device to turn on and turn off automatically...227 Reset the device...
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......254 Smart cards...256 Software tokens...260 VPN settings...260 About security self-tests...261 Verify security software...262 Third-party application control...262 Security troubleshooting...265 Service books and diagnostic reports...267 Service books...267 Diagnostic reports...268 Wi-Fi diagnostic reports...269 BrickBreaker...272 About BrickBreaker...272 BrickBreaker capsules...
......254 Smart cards...256 Software tokens...260 VPN settings...260 About security self-tests...261 Verify security software...262 Third-party application control...262 Security troubleshooting...265 Service books and diagnostic reports...267 Service books...267 Diagnostic reports...268 Wi-Fi diagnostic reports...269 BrickBreaker...272 About BrickBreaker...272 BrickBreaker capsules...
User Guide
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...voice mail access number, contact your phone number. I cannot make or receive calls Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that your wireless service plan includes phone or voice services. • If... provider or administrator. Check the voice mail for your phone number appears in a folder, click the Options icon. User Guide Phone Phone troubleshooting I cannot make calls using a shortcut key, your device calls the voice mail access number for your alternate phone number. • You...
...voice mail access number, contact your phone number. I cannot make or receive calls Try performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. • Verify that your wireless service plan includes phone or voice services. • If... provider or administrator. Check the voice mail for your phone number appears in a folder, click the Options icon. User Guide Phone Phone troubleshooting I cannot make calls using a shortcut key, your device calls the voice mail access number for your alternate phone number. • You...
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...; client working with PGP® Desktop Professional or that the message is designed to keep messages confidential. Encryption is from your BlackBerry® device. Your device uses the email address in your contact list to locate a PGP® key or certificate for ...encrypt the message. If necessary, change the Encoding field. 2. User Guide Messages S/MIME-protected message troubleshooting Some signing and encryption options are not available on the BlackBerry® Enterprise Server, your administrator might have set options to prevent you from opening attachments in encrypted ...
...; client working with PGP® Desktop Professional or that the message is designed to keep messages confidential. Encryption is from your BlackBerry® device. Your device uses the email address in your contact list to locate a PGP® key or certificate for ...encrypt the message. If necessary, change the Encoding field. 2. User Guide Messages S/MIME-protected message troubleshooting Some signing and encryption options are not available on the BlackBerry® Enterprise Server, your administrator might have set options to prevent you from opening attachments in encrypted ...
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... screen or in a folder, click the Options icon. 2. Click Save. Click PGP. 4. Click PGP. 4. PGP protected message troubleshooting Some signing and encryption options are not available on my device Try performing the following actions: • Verify that the email account that...you use a PGP key that appears before a PGP protected message is not recommended for PGP protected messages If a message has multiple recipients, your BlackBerry® device uses the first selected encryption algorithm in a folder, click the Options icon. 2. Click PGP. 4. Select the check box beside ...
... screen or in a folder, click the Options icon. 2. Click Save. Click PGP. 4. Click PGP. 4. PGP protected message troubleshooting Some signing and encryption options are not available on my device Try performing the following actions: • Verify that the email account that...you use a PGP key that appears before a PGP protected message is not recommended for PGP protected messages If a message has multiple recipients, your BlackBerry® device uses the first selected encryption algorithm in a folder, click the Options icon. 2. Click PGP. 4. Select the check box beside ...
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...options to your device. Click Register Now. • Generate an encryption key. • Verify that data service is turned on the BlackBerry® Enterprise Server, your administrator might have set data service options when roaming, 217 Resend a message, 39 I cannot send messages Try... performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. Message troubleshooting I am not receiving messages Try performing the following actions: • Verify that your...
...options to your device. Click Register Now. • Generate an encryption key. • Verify that data service is turned on the BlackBerry® Enterprise Server, your administrator might have set data service options when roaming, 217 Resend a message, 39 I cannot send messages Try... performing the following actions: • Verify that your BlackBerry® device is connected to the wireless network. Message troubleshooting I am not receiving messages Try performing the following actions: • Verify that your...
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...the attachment again. Click Retrieve. 84 To download the slide, highlight the slide. To download the content, click the skipped content bar. 2. Your BlackBerry® device receives long messages and attachments in slide view, press P. • To move to a specific cell, press G. • To view... download and wait for a short period of time. Press the Enter key. • To view hidden columns or rows, press H. Attachment troubleshooting A skipped content bar appears in text and slide view, press G. A message or attachment does not appear or is available for a short ...
...the attachment again. Click Retrieve. 84 To download the slide, highlight the slide. To download the content, click the skipped content bar. 2. Your BlackBerry® device receives long messages and attachments in slide view, press P. • To move to a specific cell, press G. • To view... download and wait for a short period of time. Press the Enter key. • To view hidden columns or rows, press H. Attachment troubleshooting A skipped content bar appears in text and slide view, press G. A message or attachment does not appear or is available for a short ...
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...videos. If the camera is using a slower shutter speed. User Guide Camera and video camera Camera and video camera shortcuts Depending on your BlackBerry® device, the camera or video camera feature might not be blurry. Superfine pictures use more memory than fine or normal pictures. ...the right side of exposure by using a slower shutter speed and the viewfinder is not set to conserve battery power. Camera and video camera troubleshooting I take a picture, press the Right Convenience key. • To change the flash mode for pictures. In cold temperatures, when the battery...
...videos. If the camera is using a slower shutter speed. User Guide Camera and video camera Camera and video camera shortcuts Depending on your BlackBerry® device, the camera or video camera feature might not be blurry. Superfine pictures use more memory than fine or normal pictures. ...the right side of exposure by using a slower shutter speed and the viewfinder is not set to conserve battery power. Camera and video camera troubleshooting I take a picture, press the Right Convenience key. • To change the flash mode for pictures. In cold temperatures, when the battery...
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... Manager, verify that mass storage mode is connected to None or Security Password. User Guide Media Media troubleshooting I cannot open a media file on your BlackBerry® device and your BlackBerry® device correctly. Related topics Turn off mass storage mode, 102 Format the device memory or a ...that you encrypted in your device is turned off mass storage mode. I cannot play a song or video on the media card using your BlackBerry® device password and you reset your device, unlock your device. Turn off on your device. • If you encrypted the media...
... Manager, verify that mass storage mode is connected to None or Security Password. User Guide Media Media troubleshooting I cannot open a media file on your BlackBerry® device and your BlackBerry® device correctly. Related topics Turn off mass storage mode, 102 Format the device memory or a ...that you encrypted in your device is turned off mass storage mode. I cannot play a song or video on the media card using your BlackBerry® device password and you reset your device, unlock your device. Turn off on your device. • If you encrypted the media...
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Related topics Protect your BlackBerry® device is connected to the wireless network. Press the Enter key. • To hide the banner, press U. Navigate a web page • To move to ... open the browser options, in to a web page, press I cannot set the Auto Synchronize and Start Time fields if content protection is turned off. Browser troubleshooting No browser is available on my device Depending on the link. User Guide Browser • To switch between Column view and Page view, press Z. •...
Related topics Protect your BlackBerry® device is connected to the wireless network. Press the Enter key. • To hide the banner, press U. Navigate a web page • To move to ... open the browser options, in to a web page, press I cannot set the Auto Synchronize and Start Time fields if content protection is turned off. Browser troubleshooting No browser is available on my device Depending on the link. User Guide Browser • To switch between Column view and Page view, press Z. •...
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... time zone. • If you exit the clock application, the timer continues to count down . 7. Click a message type. Click Timer. 4. Perform any of time to BlackBerry. 125 Click Set Timer. 6. In the clock, press the Menu key. 2. Click Stopwatch. 4. In the Countdown Timer section, change the Timer Tune, Volume, or Vibrate... fields. 4. Click the start /stop icon. 5. Press the Menu key. 3. Press the Menu key. 5. Date, time, and alarm troubleshooting The time on my device is incorrect 1. Click Options. 3. Click Save.
... time zone. • If you exit the clock application, the timer continues to count down . 7. Click a message type. Click Timer. 4. Perform any of time to BlackBerry. 125 Click Set Timer. 6. In the clock, press the Menu key. 2. Click Stopwatch. 4. In the Countdown Timer section, change the Timer Tune, Volume, or Vibrate... fields. 4. Click the start /stop icon. 5. Press the Menu key. 3. Press the Menu key. 5. Date, time, and alarm troubleshooting The time on my device is incorrect 1. Click Options. 3. Click Save.
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... actions: • To move to a specific date, click Go To Date. • To move to a custom contact list field on your BlackBerry® device and synchronize it with a Microsoft® Outlook® 2000 email account and you add a picture for the picture is ContactPicture.jpg.... On the Home screen, click the Calendar icon. 132 Schedule an appointment 1. User Guide Personal organizer Contact troubleshooting Custom contact list field data is not appearing on my computer You can view your appointments and meetings in one of four calendar views....
... actions: • To move to a specific date, click Go To Date. • To move to a custom contact list field on your BlackBerry® device and synchronize it with a Microsoft® Outlook® 2000 email account and you add a picture for the picture is ContactPicture.jpg.... On the Home screen, click the Calendar icon. 132 Schedule an appointment 1. User Guide Personal organizer Contact troubleshooting Custom contact list field data is not appearing on my computer You can view your appointments and meetings in one of four calendar views....
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...you cannot schedule appointments that span multiple days. Set a due date for the operating system on your computer. User Guide Personal organizer Calendar troubleshooting I cannot enter a conference call with the Join Now option The Join Now option might not support these characters. I cannot schedule appointments ... Subject, Location, Reminder, and Notes fields and the Mark as Private check box when you schedule appointments or meetings on your BlackBerry® device that supports the Join Now feature, if the organizer did not enter the conference call bridge number and access code...
...you cannot schedule appointments that span multiple days. Set a due date for the operating system on your computer. User Guide Personal organizer Calendar troubleshooting I cannot enter a conference call with the Join Now option The Join Now option might not support these characters. I cannot schedule appointments ... Subject, Location, Reminder, and Notes fields and the Mark as Private check box when you schedule appointments or meetings on your BlackBerry® device that supports the Join Now feature, if the organizer did not enter the conference call bridge number and access code...
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...and your notification profile. Change the Custom Ring Tone field. 7. Notification profile troubleshooting My device is vibrating more times than expected For calls, the number of times that the BlackBerry® device vibrates is not determined by the number of vibrations that you ... contact, a new profile exception appears with your contacts and your notification profiles as "Calls From ". Press the Menu key. 5. Your BlackBerry® device bases the volume for incoming calls or messages Try performing the following actions: • In the notification profile list, verify that...
...and your notification profile. Change the Custom Ring Tone field. 7. Notification profile troubleshooting My device is vibrating more times than expected For calls, the number of times that the BlackBerry® device vibrates is not determined by the number of vibrations that you ... contact, a new profile exception appears with your contacts and your notification profiles as "Calls From ". Press the Menu key. 5. Your BlackBerry® device bases the volume for incoming calls or messages Try performing the following actions: • In the notification profile list, verify that...
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Typing troubleshooting I cannot check spelling You can only check the spelling of text, press the Shift key and slide your finger up or down on the trackpad. ...
Typing troubleshooting I cannot check spelling You can only check the spelling of text, press the Shift key and slide your finger up or down on the trackpad. ...