User Guide
Page 3
... information...11 Turn on standby mode...12 About links...12 Create a link for a PIN...12 Expand a folder...12 Collapse a folder...12 BlackBerry basics shortcuts...12 BlackBerry basics troubleshooting...13 Shortcuts...15 BlackBerry basics shortcuts...12 Phone shortcuts...15 Camera and video camera shortcuts...15 Message shortcuts...15 Typing shortcuts...16 Search shortcuts...17 Attachment...
... information...11 Turn on standby mode...12 About links...12 Create a link for a PIN...12 Expand a folder...12 Collapse a folder...12 BlackBerry basics shortcuts...12 BlackBerry basics troubleshooting...13 Shortcuts...15 BlackBerry basics shortcuts...12 Phone shortcuts...15 Camera and video camera shortcuts...15 Message shortcuts...15 Typing shortcuts...16 Search shortcuts...17 Attachment...
User Guide
Page 4
... Turn off voice prompts...25 Set playback options for voice dialing...26 Improve voice recognition of numbers...26 Use a headset...23 Voice dialing troubleshooting...41 Camera and video camera...43 Take a picture ...43 Zoom in to or out from a subject...43 View the number of remaining...of memory available for recording videos...44 Camera and video camera options...44 Camera and video camera shortcuts...15 Camera and video camera troubleshooting...46 Email messages...47 Email message basics...47 Email message folders...50 Sent messages...51 Email message filters...52 Email message forwarding...55...
... Turn off voice prompts...25 Set playback options for voice dialing...26 Improve voice recognition of numbers...26 Use a headset...23 Voice dialing troubleshooting...41 Camera and video camera...43 Take a picture ...43 Zoom in to or out from a subject...43 View the number of remaining...of memory available for recording videos...44 Camera and video camera options...44 Camera and video camera shortcuts...15 Camera and video camera troubleshooting...46 Email messages...47 Email message basics...47 Email message folders...50 Sent messages...51 Email message filters...52 Email message forwarding...55...
User Guide
Page 5
...Message options...56 Message list options...58 Message shortcuts...15 Message troubleshooting...61 MMS messages...85 MMS message basics...85 MMS message attachments...89 Message options...56 Message list options...58 Message shortcuts...15 Message troubleshooting...61 Typing...97 Typing basics...97 Typing input methods...99 ...Spelling checker...100 AutoText...101 Typing shortcuts...16 Typing troubleshooting...103 Search...105 About search...105 Search for messages...105 Search criteria...105 View a list of saved searches...106 Change a ...
...Message options...56 Message list options...58 Message shortcuts...15 Message troubleshooting...61 MMS messages...85 MMS message basics...85 MMS message attachments...89 Message options...56 Message list options...58 Message shortcuts...15 Message troubleshooting...61 Typing...97 Typing basics...97 Typing input methods...99 ...Spelling checker...100 AutoText...101 Typing shortcuts...16 Typing troubleshooting...103 Search...105 About search...105 Search for messages...105 Search criteria...105 View a list of saved searches...106 Change a ...
User Guide
Page 6
... restoration...117 Delete all device data...117 Empty the deleted items folder on your computer from your device...118 Synchronization troubleshooting...118 Browser...121 Browser basics...121 Links, pictures, and web page addresses...123 Browser bookmarks...125 Web feeds...128 Browser... options...130 Browser security...132 Browser push...135 Browser shortcuts...18 Browser troubleshooting...137 Applications...139 Add an application...139 View properties for an application...139 Delete a third-party application...139 Receive a ...
... restoration...117 Delete all device data...117 Empty the deleted items folder on your computer from your device...118 Synchronization troubleshooting...118 Browser...121 Browser basics...121 Links, pictures, and web page addresses...123 Browser bookmarks...125 Web feeds...128 Browser... options...130 Browser security...132 Browser push...135 Browser shortcuts...18 Browser troubleshooting...137 Applications...139 Add an application...139 View properties for an application...139 Delete a third-party application...139 Receive a ...
User Guide
Page 7
...143 Playlists...146 Pictures...148 Media card options...151 Media shortcuts...18 Media troubleshooting...153 Maps...155 Map basics...155 Navigation...156 Map options...157 Map shortcuts...19 Maps troubleshooting...158 GPS technology...159 About GPS technology...159 Turn on GPS technology...159...Prevent others from tracking your location...159 GPS technology troubleshooting...160 Contacts...161 Contact basics...161 Mailing lists...163 Caller ID...28 Categories...165 Address lookup...166 Contact list options...167 Contact troubleshooting...168 Calendar...169 Calendar basics...169 Meetings...171 ...
...143 Playlists...146 Pictures...148 Media card options...151 Media shortcuts...18 Media troubleshooting...153 Maps...155 Map basics...155 Navigation...156 Map options...157 Map shortcuts...19 Maps troubleshooting...158 GPS technology...159 About GPS technology...159 Turn on GPS technology...159...Prevent others from tracking your location...159 GPS technology troubleshooting...160 Contacts...161 Contact basics...161 Mailing lists...163 Caller ID...28 Categories...165 Address lookup...166 Contact list options...167 Contact troubleshooting...168 Calendar...169 Calendar basics...169 Meetings...171 ...
User Guide
Page 8
...calculator...191 Convert a measurement...191 Bluetooth technology...193 Bluetooth technology basics...193 Bluetooth technology options...195 Bluetooth technology troubleshooting...197 Date and time...199 Set the date and time...199 Get the date and time from the wireless... network automatically...199 Date and time troubleshooting...199 Notification profiles...201 Notification basics...201 LED notification...203 Custom notification...2. 04 Notification profile troubleshooting...206 BlackBerry Messenger...209 Contacts...209 Conversations...211 Availability...213 Display and ...
...calculator...191 Convert a measurement...191 Bluetooth technology...193 Bluetooth technology basics...193 Bluetooth technology options...195 Bluetooth technology troubleshooting...197 Date and time...199 Set the date and time...199 Get the date and time from the wireless... network automatically...199 Date and time troubleshooting...199 Notification profiles...201 Notification basics...201 LED notification...203 Custom notification...2. 04 Notification profile troubleshooting...206 BlackBerry Messenger...209 Contacts...209 Conversations...211 Availability...213 Display and ...
User Guide
Page 9
...off the shortcut for switching typing input languages...222 Change the voice dialing language...25 Set display options for contacts...167 Language troubleshooting...223 Wireless network coverage...225 Find information about wireless coverage indicators...225 Turn off a wireless connection ...225 Network connection indicators...command...39 Turn off data service...226 About roaming...226 Verify the status of network connections and services...226 Wireless network coverage troubleshooting...227 Power, battery, and memory...229 Turn off your device...229 Set your device to turn on and turn off ...
...off the shortcut for switching typing input languages...222 Change the voice dialing language...25 Set display options for contacts...167 Language troubleshooting...223 Wireless network coverage...225 Find information about wireless coverage indicators...225 Turn off a wireless connection ...225 Network connection indicators...command...39 Turn off data service...226 About roaming...226 Verify the status of network connections and services...226 Wireless network coverage troubleshooting...227 Power, battery, and memory...229 Turn off your device...229 Set your device to turn on and turn off ...
User Guide
Page 10
Smart cards...239 Software tokens...240 Security troubleshooting...240 Third-party application control...243 About permissions for third-...service book ...251 Delete a service book...251 Troubleshooting...253 BlackBerry basics troubleshooting...13 Phone troubleshooting...37 Voice dialing troubleshooting...41 Camera and video camera troubleshooting...46 Message troubleshooting...61 Typing troubleshooting...103 Attachment troubleshooting...114 Synchronization troubleshooting...118 Browser troubleshooting...137 Application troubleshooting...140 Media troubleshooting...153 Maps troubleshooting...158
Smart cards...239 Software tokens...240 Security troubleshooting...240 Third-party application control...243 About permissions for third-...service book ...251 Delete a service book...251 Troubleshooting...253 BlackBerry basics troubleshooting...13 Phone troubleshooting...37 Voice dialing troubleshooting...41 Camera and video camera troubleshooting...46 Message troubleshooting...61 Typing troubleshooting...103 Attachment troubleshooting...114 Synchronization troubleshooting...118 Browser troubleshooting...137 Application troubleshooting...140 Media troubleshooting...153 Maps troubleshooting...158
User Guide
Page 11
Contact troubleshooting...168 Calendar troubleshooting...177 Bluetooth technology troubleshooting...197 Date and time troubleshooting...199 Notification profile troubleshooting...206 Display troubleshooting...219 Language troubleshooting...223 Wireless network coverage troubleshooting...227 Security troubleshooting...240 Diagnostic reports...265 Glossary...267 Legal notice...269
Contact troubleshooting...168 Calendar troubleshooting...177 Bluetooth technology troubleshooting...197 Date and time troubleshooting...199 Notification profile troubleshooting...206 Display troubleshooting...219 Language troubleshooting...223 Wireless network coverage troubleshooting...227 Security troubleshooting...240 Diagnostic reports...265 Glossary...267 Legal notice...269
User Guide
Page 15
..., some features might prevent you assigned to the key. Some features are available on your wireless service provider or administrator. 13 BlackBerry basics troubleshooting No application opens when I press a Convenience key Verify that you have set an option for you, a red lock indicator ...appears beside the option field. If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might ...
..., some features might prevent you assigned to the key. Some features are available on your wireless service provider or administrator. 13 BlackBerry basics troubleshooting No application opens when I press a Convenience key Verify that you have set an option for you, a red lock indicator ...appears beside the option field. If your device is associated with an email account that uses a BlackBerry® Enterprise Server, your organization might ...
User Guide
Page 39
...My device does not recognize names or numbers in the language options. Phone troubleshooting I cannot check my voice mail If you have set in voice commands Try performing the following actions: • Verify that your BlackBerry® device is the same as a handsfree car kit or wireless ... • If your device often identifies incorrect matches, set the matching sensitivity level to reject more than one phone number associated with your BlackBerry device. • If your keyboard is locked, unlock your keyboard. • Verify that the language that you have paired the Bluetooth ...
...My device does not recognize names or numbers in the language options. Phone troubleshooting I cannot check my voice mail If you have set in voice commands Try performing the following actions: • Verify that your BlackBerry® device is the same as a handsfree car kit or wireless ... • If your device often identifies incorrect matches, set the matching sensitivity level to reject more than one phone number associated with your BlackBerry device. • If your keyboard is locked, unlock your keyboard. • Verify that the language that you have paired the Bluetooth ...
User Guide
Page 43
...• If your device often identifies incorrect matches, set in voice commands Try performing the following actions: • Verify that your BlackBerry® device is connected to improve voice recognition of numbers. 41 To resume playing the song, press the headset button again. In ...the device options, click Voice Dialing. 2. To turn on the screen. Voice dialing troubleshooting I cannot make a call using the headset, see the documentation that you have set the matching sensitivity level to reject more information about using...
...• If your device often identifies incorrect matches, set in voice commands Try performing the following actions: • Verify that your BlackBerry® device is connected to improve voice recognition of numbers. 41 To resume playing the song, press the headset button again. In ...the device options, click Voice Dialing. 2. To turn on the screen. Voice dialing troubleshooting I cannot make a call using the headset, see the documentation that you have set the matching sensitivity level to reject more information about using...
User Guide
Page 48
...level drops below 20 percent, the flash might turn on your device. • If you are trying to save pictures or videos Your BlackBerry® device memory or media card might not have enough available memory to store pictures or videos. Superfine pictures use more memory than ... screen. 46 Camera and video camera shortcuts • To take are blurry In low lighting conditions, the camera might be blurry. Camera and video camera troubleshooting I take a picture, press the Right Convenience key. • To zoom in to a subject before taking a picture, press the Volume Down key. ...
...level drops below 20 percent, the flash might turn on your device. • If you are trying to save pictures or videos Your BlackBerry® device memory or media card might not have enough available memory to store pictures or videos. Superfine pictures use more memory than ... screen. 46 Camera and video camera shortcuts • To take are blurry In low lighting conditions, the camera might be blurry. Camera and video camera troubleshooting I take a picture, press the Right Convenience key. • To zoom in to a subject before taking a picture, press the Volume Down key. ...
User Guide
Page 63
... next related message, press J. • To move to the previous related message, press K. If you have not received a registration message from the BlackBerry® Internet Service. Move around a message list • To move up a screen, press the Shift key and the Space key. •...device using the email setup screen in a wireless coverage area, your device should send messages when you return to the wireless network. Message troubleshooting I am not receiving messages Try performing the following actions: • Verify that your device. • To view sent messages, press the...
... next related message, press J. • To move to the previous related message, press K. If you have not received a registration message from the BlackBerry® Internet Service. Move around a message list • To move up a screen, press the Shift key and the Space key. •...device using the email setup screen in a wireless coverage area, your device should send messages when you return to the wireless network. Message troubleshooting I am not receiving messages Try performing the following actions: • Verify that your device. • To view sent messages, press the...
User Guide
Page 74
... have not received a registration message from a message list. Press the Menu key. Some messages no longer appear on my device If your BlackBerry® device memory is full, your administrator. Click Register Now. • Generate an encryption key. • Verify that your device is..., including your inbox folder, that you have received an activation message on your device from the wireless network, register your device. Message troubleshooting I am not receiving messages Try performing the following actions: • Verify that data service is turned on. • Resend the ...
... have not received a registration message from a message list. Press the Menu key. Some messages no longer appear on my device If your BlackBerry® device memory is full, your administrator. Click Register Now. • Generate an encryption key. • Verify that your device is..., including your inbox folder, that you have received an activation message on your device from the wireless network, register your device. Message troubleshooting I am not receiving messages Try performing the following actions: • Verify that data service is turned on. • Resend the ...
User Guide
Page 84
• To move to the wireless network. Message troubleshooting I cannot send SMS text messages Try performing the following actions: • Verify that your BlackBerry® device is connected to a wireless coverage area. • Verify that you delete in a wireless coverage area... a wireless coverage area, your current device. 82 I cannot use a shortcut to a wireless coverage area. • Verify that your BlackBerry® device is truncated Try performing the following actions: • Wait for your device should receive messages when you are also deleted from...
• To move to the wireless network. Message troubleshooting I cannot send SMS text messages Try performing the following actions: • Verify that your BlackBerry® device is connected to a wireless coverage area. • Verify that you delete in a wireless coverage area... a wireless coverage area, your current device. 82 I cannot use a shortcut to a wireless coverage area. • Verify that your BlackBerry® device is truncated Try performing the following actions: • Wait for your device should receive messages when you are also deleted from...
User Guide
Page 96
... to the next unopened item, press U. • To move to the next related message, press J. • To move to the previous related message, press K. Message troubleshooting I cannot send messages Try performing the following actions: 94
... to the next unopened item, press U. • To move to the next related message, press J. • To move to the previous related message, press K. Message troubleshooting I cannot send messages Try performing the following actions: 94
User Guide
Page 105
... special character, hold the Alt key and press the number key. • To turn on the Language screen, verify that appears below the symbol. Typing troubleshooting I cannot check spelling You can only check the spelling of text, press the Shift key and roll the trackball up or down. • To highlight...
... special character, hold the Alt key and press the number key. • To turn on the Language screen, verify that appears below the symbol. Typing troubleshooting I cannot check spelling You can only check the spelling of text, press the Shift key and roll the trackball up or down. • To highlight...
User Guide
Page 116
... skipped content bar. Click More. Your BlackBerry® device receives long messages and attachments in text and slide view. To view the slide, highlight the slide. To hide the columns or rows, press H. Attachment troubleshooting A skipped content bar appears in an attachment..., press F. • To move to your BlackBerry® device has not downloaded the slide. A message or attachment is available for ...
... skipped content bar. Click More. Your BlackBerry® device receives long messages and attachments in text and slide view. To view the slide, highlight the slide. To hide the columns or rows, press H. Attachment troubleshooting A skipped content bar appears in an attachment..., press F. • To move to your BlackBerry® device has not downloaded the slide. A message or attachment is available for ...
User Guide
Page 120
...BlackBerry Desktop Software Online Help. In a message list, press the Menu key. 2. Email messages are not being deleted over the wireless network Try performing the following actions: • If you delete multiple email messages on . • Reconcile email messages manually. Press the Menu key. 5. Click Purge Deleted Items. Synchronization troubleshooting.... 3. Click Email Reconciliation. 4. I am not receiving email messages from your device Verify that your BlackBerry®device is associated with a Microsoft® Outlook® email account, you delete multiple email messages...
...BlackBerry Desktop Software Online Help. In a message list, press the Menu key. 2. Email messages are not being deleted over the wireless network Try performing the following actions: • If you delete multiple email messages on . • Reconcile email messages manually. Press the Menu key. 5. Click Purge Deleted Items. Synchronization troubleshooting.... 3. Click Email Reconciliation. 4. I am not receiving email messages from your device Verify that your BlackBerry®device is associated with a Microsoft® Outlook® email account, you delete multiple email messages...