Service Guide
Page 5
v Gives precautionary measures to avoid possible hardware or software problems. Reminds you to any physical risk or system damage that appear on screen. NOTE Gives additional information related to the accomplishment of procedures. WARNING CAUTION IMPORTANT Alerts you to do specific actions relevant to the current topic. Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that might result from doing or not doing specific actions.
v Gives precautionary measures to avoid possible hardware or software problems. Reminds you to any physical risk or system damage that appear on screen. NOTE Gives additional information related to the accomplishment of procedures. WARNING CAUTION IMPORTANT Alerts you to do specific actions relevant to the current topic. Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that might result from doing or not doing specific actions.
Service Guide
Page 7
... Modules 39 Removing the Mainboard 40 System Troubleshooting 41 Power-On Self-Test (POST) 42 POST Error Messages List 47 Error Symptoms List 54 Undetermined Problems 59 Jumper and Connector Information 60 M/B Placement 60 Setting Jumper 62 FRU (Field Replaceable Unit) List 70 ixtreme M5722 Exploded Diagram 71 ixtreme M5722 FRU...
... Modules 39 Removing the Mainboard 40 System Troubleshooting 41 Power-On Self-Test (POST) 42 POST Error Messages List 47 Error Symptoms List 54 Undetermined Problems 59 Jumper and Connector Information 60 M/B Placement 60 Setting Jumper 62 FRU (Field Replaceable Unit) List 70 ixtreme M5722 Exploded Diagram 71 ixtreme M5722 FRU...
Service Guide
Page 55
... Error Multi-Bit ECC Error Parity Error RAM R/W test failed CMOS Memory Size Wrong Description The BIOS is present. This may indicate a problem with the actual size detected. If directed to a check procedure, replace the FRU indicated in the left column. Invalid Boot Diskette Drive... condition. This message will only occur on systems using the "BIOS Messages List" table and "Error Symptoms List" table, go to "Undetermined Problems". Boot Message Displayed Boot Failure ... POST Error Messages List If you cannot run a total system check to ensure that may occur from a ...
... Error Multi-Bit ECC Error Parity Error RAM R/W test failed CMOS Memory Size Wrong Description The BIOS is present. This may indicate a problem with the actual size detected. If directed to a check procedure, replace the FRU indicated in the left column. Invalid Boot Diskette Drive... condition. This message will only occur on systems using the "BIOS Messages List" table and "Error Symptoms List" table, go to "Undetermined Problems". Boot Message Displayed Boot Failure ... POST Error Messages List If you cannot run a total system check to ensure that may occur from a ...
Service Guide
Page 58
... S.M.A.R.T. This message appears when the FLASH part is write-protected or if there is a fatal error, often indication a problem with system hardware. ATAPI Incompatible S.M.A.R.T. failure messages may indicate the need to a hard disk, but the command transaction failed....POST error while trying to send a S.M.A.R.T. This message can be displayed if Virus Detection is a fatal error, often indication a problem with system hardware. Command Failed S.M.A.R.T. S.M.A.R.T. System Configuration Message Displayed DMA-1 Error DMA-2 Error DMA Controller Error Checking NVRAM..Upda te ...
... S.M.A.R.T. This message appears when the FLASH part is write-protected or if there is a fatal error, often indication a problem with system hardware. ATAPI Incompatible S.M.A.R.T. failure messages may indicate the need to a hard disk, but the command transaction failed....POST error while trying to send a S.M.A.R.T. This message can be displayed if Virus Detection is a fatal error, often indication a problem with system hardware. Command Failed S.M.A.R.T. S.M.A.R.T. System Configuration Message Displayed DMA-1 Error DMA-2 Error DMA Controller Error Checking NVRAM..Upda te ...
Service Guide
Page 59
... BIOS POST. Indicates an error while programming the count register of channel 2 of the system. This may indicate a problem with system hardware. This may indicate a problem with system hardware. A PCI adapter generated an I /O resource conflict when configured by BIOS POST. This error can ... data was an error in a motherboard with system hardware. CMOS Battery is installed in while validating the NVRAM data. This may indicate a problem with an outdated BIOS. Chapter 4 51 Usually this case, the BIOS must be resolved by BIOS POST. A PCI adapter generated an I ...
... BIOS POST. Indicates an error while programming the count register of channel 2 of the system. This may indicate a problem with system hardware. This may indicate a problem with system hardware. A PCI adapter generated an I /O resource conflict when configured by BIOS POST. This error can ... data was an error in a motherboard with system hardware. CMOS Battery is installed in while validating the NVRAM data. This may indicate a problem with an outdated BIOS. Chapter 4 51 Usually this case, the BIOS must be resolved by BIOS POST. A PCI adapter generated an I ...
Service Guide
Page 60
...error can be resolved by a program other than the BIOS or that key is not present in the AMIBIOS8 ROM. This may indicate a problem with keyboard controller initialization. PS2 keyboard is not present in the AMIBIOS8 ROM. This message is displayed when language module is locked. Error code... to continue the BIOS POST. PS2 Mouse support is enabled in the BIOS setup but the device is not detected. This may indicate a problem with system hardware. User needs to unlock the keyboard to malfunction. The POST will load and use default CMOS settings. This condition may occur...
...error can be resolved by a program other than the BIOS or that key is not present in the AMIBIOS8 ROM. This may indicate a problem with keyboard controller initialization. PS2 keyboard is not present in the AMIBIOS8 ROM. This message is displayed when language module is locked. Error code... to continue the BIOS POST. PS2 Mouse support is enabled in the BIOS setup but the device is not detected. This may indicate a problem with system hardware. User needs to unlock the keyboard to malfunction. The POST will load and use default CMOS settings. This condition may occur...
Service Guide
Page 62
... is indicated, the first Action/ FRU listed in right column is set to master.) Media and drive are clean before diagnosing any processor problems. Processor fan does not run but the fan still does not work . 1.Diskette/IDE drive connection/cables 2. Its reading should be +12Vdc...connection/cable 4.Diskette drive 5.Main board 54 Chapter 4 Main board. If directed to match its read/write head is clean before diagnosing any system problems. Memory test failed. 1.See "Memory" 2.Main board Incorrect memory size shown or repeated during POST. 1.Insert the memory modules in the left...
... is indicated, the first Action/ FRU listed in right column is set to master.) Media and drive are clean before diagnosing any processor problems. Processor fan does not run but the fan still does not work . 1.Diskette/IDE drive connection/cables 2. Its reading should be +12Vdc...connection/cable 4.Diskette drive 5.Main board 54 Chapter 4 Main board. If directed to match its read/write head is clean before diagnosing any system problems. Memory test failed. 1.See "Memory" 2.Main board Incorrect memory size shown or repeated during POST. 1.Insert the memory modules in the left...
Service Guide
Page 63
CD/DVD-ROM Drive NOTE: Ensure CD/DVD-ROM drive is clean before diagnosing any hard disk drive problems. (If only one drive is installed, please make sure the drive is connected to master connector or the drive is set correctly and its laser ...beam is configured correctly in BIOS Setup, cable/jumper are set correctly before diagnosing any CD/DVD-ROM drive problems. Chapter 4 55 Hard disk drive LED fails to light, but system operates normally. 1.With the system power on for more than 2 minutes when reading data...
CD/DVD-ROM Drive NOTE: Ensure CD/DVD-ROM drive is clean before diagnosing any hard disk drive problems. (If only one drive is installed, please make sure the drive is connected to master connector or the drive is set correctly and its laser ...beam is configured correctly in BIOS Setup, cable/jumper are set correctly before diagnosing any CD/DVD-ROM drive problems. Chapter 4 55 Hard disk drive LED fails to light, but system operates normally. 1.With the system power on for more than 2 minutes when reading data...
Service Guide
Page 65
... image Unreadable monitor 1.Monitor signal connection/cable. 2.Monitor 3.Video adapter card 4.Main board Other monitor problems Display changing colors. 1.Monitor signal connection/cable 2.Monitor 3.Main board Display problem not listed above the connector for the printer. in BIOS Setup of the machine, just above (...power switch does not turn off the system.) 1.Ensure the Soft-off by PWR-BTTN. Printer problems. 1.Refer to confirm ports presence before diagnosing any parallel/serial ports problems. Serial or parallel port loop-back test failed. 1.Make sure that the LPT# or COM...
... image Unreadable monitor 1.Monitor signal connection/cable. 2.Monitor 3.Video adapter card 4.Main board Other monitor problems Display changing colors. 1.Monitor signal connection/cable 2.Monitor 3.Main board Display problem not listed above the connector for the printer. in BIOS Setup of the machine, just above (...power switch does not turn off the system.) 1.Ensure the Soft-off by PWR-BTTN. Printer problems. 1.Refer to confirm ports presence before diagnosing any parallel/serial ports problems. Serial or parallel port loop-back test failed. 1.Make sure that the LPT# or COM...
Service Guide
Page 66
No system power, or power supply fan is not running. 1.Power Supply 2.Main board Other Problems Any other problems. 1.Undetermined Problems 58 Chapter 4 Error Symptom Executing software shutdown from Recovery CD. Action/FRU 1.Load default settings. 2.Reload software from Windows98 Start menu does not turn off the system. (Only pressing power switch can turn off the system).
No system power, or power supply fan is not running. 1.Power Supply 2.Main board Other Problems Any other problems. 1.Undetermined Problems 58 Chapter 4 Error Symptom Executing software shutdown from Recovery CD. Action/FRU 1.Load default settings. 2.Reload software from Windows98 Start menu does not turn off the system. (Only pressing power switch can turn off the system).
Service Guide
Page 67
...Check all main board jumper positions and switch settings. 6. Chapter 4 59 Load default settings in "or "Error Symptoms List" on page 87. Non-Acer devices • External devices • Any adapter card (modem card, LAN card or video card, if installed) • CD/DVD-ROM drive ...with this check: 1. If you find the failing device or adapter. If the voltage are correct, remove or disconnect the following steps: 2. Undetermined Problems If an error message is listed in setup. 5. Power off the system unit. 3. Check all cables and connectors for proper installation. 9. If ...
...Check all main board jumper positions and switch settings. 6. Chapter 4 59 Load default settings in "or "Error Symptoms List" on page 87. Non-Acer devices • External devices • Any adapter card (modem card, LAN card or video card, if installed) • CD/DVD-ROM drive ...with this check: 1. If you find the failing device or adapter. If the voltage are correct, remove or disconnect the following steps: 2. Undetermined Problems If an error message is listed in setup. 5. Power off the system unit. 3. Check all cables and connectors for proper installation. 9. If ...