Getting Started Guide
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... or by any means or used to make any software on removable media described in this documentation, it is any derivative work (such as a separate document, in the hard copy documentation, or on the part of 3Com Corporation to time without written permission from 3Com Corporation. 3Com Corporation reserves the right to revise this documentation and to make improvements or changes in the product(s) and/or...
... or by any means or used to make any software on removable media described in this documentation, it is any derivative work (such as a separate document, in the hard copy documentation, or on the part of 3Com Corporation to time without written permission from 3Com Corporation. 3Com Corporation reserves the right to revise this documentation and to make improvements or changes in the product(s) and/or...
Getting Started Guide
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... SOFTWARE INSTALLATION Connecting the Cable Modem to Your Computer 13 Installing the Cable ConnectionsTM CD-ROM 14 3 CABLE MODEM OPERATION Interpreting Your Cable Modem's LEDs 17 LEDs on the Front of the Modem 17 LED on the Back of the Modem 18 Connectors and Switches on the Back of Your Cable Modem 19 4 CONFIGURING YOUR CABLE MODEM 5 TROUBLESHOOTING AND SUPPORT RESOURCES Troubleshooting 25 I cannot access my e-mail or Internet service. 25 The Cable Status LED never stops blinking. 26 All four of the LEDs...
... SOFTWARE INSTALLATION Connecting the Cable Modem to Your Computer 13 Installing the Cable ConnectionsTM CD-ROM 14 3 CABLE MODEM OPERATION Interpreting Your Cable Modem's LEDs 17 LEDs on the Front of the Modem 17 LED on the Back of the Modem 18 Connectors and Switches on the Back of Your Cable Modem 19 4 CONFIGURING YOUR CABLE MODEM 5 TROUBLESHOOTING AND SUPPORT RESOURCES Troubleshooting 25 I cannot access my e-mail or Internet service. 25 The Cable Status LED never stops blinking. 26 All four of the LEDs...
Getting Started Guide
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The Link Status light never stops blinking. 27 Support Resources 27 Internet FTP 27 World Wide Web 27 90-Day Free Installation Support 27 Technical Support Hotline 27 If You Are Still Having Problems 28 If You Need to Return the Modem to Us 28 6 REGULATORY INFORMATION AND LIMITED WARRANTY Manufacturer's Declaration of my modem look right, but I still can't access the Internet. 26 The power on my modem goes on...
The Link Status light never stops blinking. 27 Support Resources 27 Internet FTP 27 World Wide Web 27 90-Day Free Installation Support 27 Technical Support Hotline 27 If You Are Still Having Problems 28 If You Need to Return the Modem to Us 28 6 REGULATORY INFORMATION AND LIMITED WARRANTY Manufacturer's Declaration of my modem look right, but I still can't access the Internet. 26 The power on my modem goes on...
Getting Started Guide
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..., and your available Cable Modem Features s Cable line bandwidth allows user data rates of up to 38 megabits per second (Mbps)*. You have just purchased a modem featuring a pioneering new technology, making Internet access possible at burst rates of up and running * NOTE: Please note that the cable modem sends and receives data over the cable television network at speeds previously only imagined! Data is one part of RAM on computer...
..., and your available Cable Modem Features s Cable line bandwidth allows user data rates of up to 38 megabits per second (Mbps)*. You have just purchased a modem featuring a pioneering new technology, making Internet access possible at burst rates of up and running * NOTE: Please note that the cable modem sends and receives data over the cable television network at speeds previously only imagined! Data is one part of RAM on computer...
Getting Started Guide
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... Access Control (MAC) address. The MAC address appears on the white bar code label on the back of the modem and consists of 12 characters preceded by the text "SN=". Serial number: SN Model number: 3CR29220 MAC address: EA You should now contact your provider; (4) changing network traffic levels depending when and where you go online. Write all three of the Internet service you need to set up an Internet access account with the modem which use...
... Access Control (MAC) address. The MAC address appears on the white bar code label on the back of the modem and consists of 12 characters preceded by the text "SN=". Serial number: SN Model number: 3CR29220 MAC address: EA You should now contact your provider; (4) changing network traffic levels depending when and where you go online. Write all three of the Internet service you need to set up an Internet access account with the modem which use...
Getting Started Guide
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... install an additional line for cable modem service. This account must be set up before installing the modem. You should be located near your cable company's Internet access service. Please read these installation instructions thoroughly before you use your current cable line for additional information: http://www.3com.com/cablemodem s You have a cable line in the room where the cable modem will set up an Internet access account that supports two-way cable modem access, or if your current cable connection...
... install an additional line for cable modem service. This account must be set up before installing the modem. You should be located near your cable company's Internet access service. Please read these installation instructions thoroughly before you use your current cable line for additional information: http://www.3com.com/cablemodem s You have a cable line in the room where the cable modem will set up an Internet access account that supports two-way cable modem access, or if your current cable connection...
Getting Started Guide
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... Need These Items Supplied s Cable modem s Cable modem power supply s RJ-45 network cable s This Getting Started Guide You will provide a cable connection. 10 CHAPTER 1: BEFORE YOU BEGIN CAUTION: Your cable provider will also need to have an Ethernet Network Interface Card (NIC) or USB network interface and the TCP/IP communications protocol installed on your system before you install your computer, or USB network interface (Windows 98 or later only) s An adjustable wrench for securing the cable line to the modem Configuring...
... Need These Items Supplied s Cable modem s Cable modem power supply s RJ-45 network cable s This Getting Started Guide You will provide a cable connection. 10 CHAPTER 1: BEFORE YOU BEGIN CAUTION: Your cable provider will also need to have an Ethernet Network Interface Card (NIC) or USB network interface and the TCP/IP communications protocol installed on your system before you install your computer, or USB network interface (Windows 98 or later only) s An adjustable wrench for securing the cable line to the modem Configuring...
Getting Started Guide
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... will replace the zeros. A line of your desktop then click Properties in the drop-down menu that you would like to the next chapter, "Hardware and Software Installation". This entry may be the default protocol." Click OK and turn to restart your desktop reappears, click the Windows Start button and then click Run. 14 When the "Run" screen appears, type...
... will replace the zeros. A line of your desktop then click Properties in the drop-down menu that you would like to the next chapter, "Hardware and Software Installation". This entry may be the default protocol." Click OK and turn to restart your desktop reappears, click the Windows Start button and then click Run. 14 When the "Run" screen appears, type...
Getting Started Guide
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.... Configuring the TCP/IP Protocol 13 NOTE: The numbers on your cable modem. Scroll down to the bottom of the screen. Many Macintosh computers have Ethernet devices installed at the top of the menu and click User Mode. 3 Click the Advanced button then click OK. Scroll down to Control Panels, and click TCP/IP. 2 Click Edit on the Finder (gray bar) at the factory. 1 Click...
.... Configuring the TCP/IP Protocol 13 NOTE: The numbers on your cable modem. Scroll down to the bottom of the screen. Many Macintosh computers have Ethernet devices installed at the top of the menu and click User Mode. 3 Click the Advanced button then click OK. Scroll down to Control Panels, and click TCP/IP. 2 Click Edit on the Finder (gray bar) at the factory. 1 Click...
Getting Started Guide
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... the check mark. If your computer still does not have a Hardware Address, please contact your keyboard. If there is , click the OK button and close the "TCP/IP Control Panel" (click File and scroll down the Command (Apple), Option, P, and R keys on the Macintosh. With the power off your Macintosh. When fully rebooted, ensure that all TCP/IP settings...
... the check mark. If your computer still does not have a Hardware Address, please contact your keyboard. If there is , click the OK button and close the "TCP/IP Control Panel" (click File and scroll down the Command (Apple), Option, P, and R keys on the Macintosh. With the power off your Macintosh. When fully rebooted, ensure that all TCP/IP settings...
Getting Started Guide
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... back in your computer. NOTE: Refer to the diagram on page 15 while following connections: s Connect your cable line to over-tighten the connector or you will need a cable line splitter (not included). Be careful not to the cable modem's CATV cable connector. s Plug the cable modem's power supply into a wall socket or surge protector and into the existing network interface card or USB network interface installed in later. CAUTION: To avoid...
... back in your computer. NOTE: Refer to the diagram on page 15 while following connections: s Connect your cable line to over-tighten the connector or you will need a cable line splitter (not included). Be careful not to the cable modem's CATV cable connector. s Plug the cable modem's power supply into a wall socket or surge protector and into the existing network interface card or USB network interface installed in later. CAUTION: To avoid...
Getting Started Guide
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... 2: HARDWARE AND SOFTWARE INSTALLATION 3 Verify that your cable modem starts up your cable modem, you will want to discover the valuable free software products and Internet service provider offers included on the CD-ROM. You can tell that your modem is complete, your setup should resemble the diagram on page 15. When installation is operating properly if the cable modem Power and Link Status LEDs power link status are powering up and initializes...
... 2: HARDWARE AND SOFTWARE INSTALLATION 3 Verify that your cable modem starts up your cable modem, you will want to discover the valuable free software products and Internet service provider offers included on the CD-ROM. You can tell that your modem is complete, your setup should resemble the diagram on page 15. When installation is operating properly if the cable modem Power and Link Status LEDs power link status are powering up and initializes...
Getting Started Guide
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...'s server. power 2 Link Status - link status 3 Data Rate - This light is solid green when the modem is on the front of your modem and what they can tell you 're ready to work online. Interpreting Your Cable Modem's LEDs Here's a quick overview of the LED lights on . It blinks steadily until the modem has established a connection. Once the front panel LEDs indicate the modem is connected to the server, all you need to do is launch your Internet or e-mail software...
...'s server. power 2 Link Status - link status 3 Data Rate - This light is solid green when the modem is on the front of your modem and what they can tell you 're ready to work online. Interpreting Your Cable Modem's LEDs Here's a quick overview of the LED lights on . It blinks steadily until the modem has established a connection. Once the front panel LEDs indicate the modem is connected to the server, all you need to do is launch your Internet or e-mail software...
Getting Started Guide
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s Cable Modem Configuration: Clicking this option launches the "Cable Modem Configuration" screen, which displays your cable modem's MAC address, serial number, software version, hardware version, and type of the options on the Cable Connections CD-ROM included with your kit. 1 Open your computer, you can be configured using our Web-based configuration software. NOTE: If you do not currently have a Web browser installed on your Web browser and point it to the following URL: http://149.112.50.65...
s Cable Modem Configuration: Clicking this option launches the "Cable Modem Configuration" screen, which displays your cable modem's MAC address, serial number, software version, hardware version, and type of the options on the Cable Connections CD-ROM included with your kit. 1 Open your computer, you can be configured using our Web-based configuration software. NOTE: If you do not currently have a Web browser installed on your Web browser and point it to the following URL: http://149.112.50.65...
Getting Started Guide
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.... Make sure the cable line is connected directly to its outlet and then plugging it back into both the modem and your network interface card. Refer to your cables so that their service is properly connected, the "Cable Modem Power", "Cable Modem Status", and "PC Link Status" indicator lights on the back of the modem should all connections. s Call your cable service provider to the cable jack on the front of the modem. s Your network interface card or USB network interface may be a solid...
.... Make sure the cable line is connected directly to its outlet and then plugging it back into both the modem and your network interface card. Refer to your cables so that their service is properly connected, the "Cable Modem Power", "Cable Modem Status", and "PC Link Status" indicator lights on the back of the modem should all connections. s Call your cable service provider to the cable jack on the front of the modem. s Your network interface card or USB network interface may be a solid...
Getting Started Guide
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30 CHAPTER 5: TROUBLESHOOTING AND SUPPORT RESOURCES s Right-click the My Computer icon on . Then click Properties. Click the Device Manager tab and look right, but I still can connect the cable modem and a television at the same time, try reconnecting to the modem. If the cable line is operating properly. s If the Power, Link Status LEDs, and Data Rate LEDs are in the "Network adapters" field. Try shutting down and powering off...
30 CHAPTER 5: TROUBLESHOOTING AND SUPPORT RESOURCES s Right-click the My Computer icon on . Then click Properties. Click the Device Manager tab and look right, but I still can connect the cable modem and a television at the same time, try reconnecting to the modem. If the cable line is operating properly. s If the Power, Link Status LEDs, and Data Rate LEDs are in the "Network adapters" field. Try shutting down and powering off...
Getting Started Guide
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... Free Installation Support 3Com offers free installation support for this product 90 days after purchase. The hours service is the one that came with your cable modem. Then try reconnecting to your BSP. Check that your cable modem is connected directly to your cable wall jack. FTP to: ftp://consumerftp.3com.com World Wide Web To visit our online support home page, log on and off sporadically. The Link Status light never stops blinking...
... Free Installation Support 3Com offers free installation support for this product 90 days after purchase. The hours service is the one that came with your cable modem. Then try reconnecting to your BSP. Check that your cable modem is connected directly to your cable wall jack. FTP to: ftp://consumerftp.3com.com World Wide Web To visit our online support home page, log on and off sporadically. The Link Status light never stops blinking...
Getting Started Guide
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... your dealer can't help you . 32 CHAPTER 5: TROUBLESHOOTING AND SUPPORT RESOURCES If You Are Still Having Problems s Review this manual. s Call or visit your modem's serial number (found on the modem and on the shipping label as well as inside the package. Central Ave. If the support representative determines that you need to the following address: 3Com USO #________ Dock 15 1800 W. Ship the...
... your dealer can't help you . 32 CHAPTER 5: TROUBLESHOOTING AND SUPPORT RESOURCES If You Are Still Having Problems s Review this manual. s Call or visit your modem's serial number (found on the modem and on the shipping label as well as inside the package. Central Ave. If the support representative determines that you need to the following address: 3Com USO #________ Dock 15 1800 W. Ship the...
Getting Started Guide
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... listed in the 3Com software product documentation or specifications as being compatible, 3Com will make reasonable efforts to provide compatibility, except where the non-compatibility is caused by Customer in connection or combination with the 3Com product, including hardware, software, and firmware, accurately exchange date data with the 3Com product, with the exception of those products identified at its option and expense, provide a software update which would effect...
... listed in the 3Com software product documentation or specifications as being compatible, 3Com will make reasonable efforts to provide compatibility, except where the non-compatibility is caused by Customer in connection or combination with the 3Com product, including hardware, software, and firmware, accurately exchange date data with the 3Com product, with the exception of those products identified at its option and expense, provide a software update which would effect...
Getting Started Guide
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... LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS. Products returned to obtain warranty service authorization. Dated proof of purchase from 3Com or its authorized...3Com with a User Service Order (USO) number marked on the outside of the package. WARRANTIES EXCLUSIVE IF A 3COM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER'S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT 3COM'S OPTION. Any software update or replaced or repaired product will be required. The repaired or replaced...
... LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS. Products returned to obtain warranty service authorization. Dated proof of purchase from 3Com or its authorized...3Com with a User Service Order (USO) number marked on the outside of the package. WARRANTIES EXCLUSIVE IF A 3COM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER'S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT 3COM'S OPTION. Any software update or replaced or repaired product will be required. The repaired or replaced...