Customer Assistance Guide 1st Printing
Page 1
Ford accessories for your vehicle Ordering additional owner's literature Index 2 2 3 4 5 8 9 13 14 All rights reserved. Reproduction by any means, electronic or mechanical including photocopying, recording or by any information storage and retrieval system or translation in whole or part is not permitted without written authorization from Ford Motor Company. Table of contents Getting roadside assistance Ford extended service plan Getting the service you need Motorhome assistance The dispute settlement board Getting assistance outside of the U.S. Copyright
Ford accessories for your vehicle Ordering additional owner's literature Index 2 2 3 4 5 8 9 13 14 All rights reserved. Reproduction by any means, electronic or mechanical including photocopying, recording or by any information storage and retrieval system or translation in whole or part is not permitted without written authorization from Ford Motor Company. Table of contents Getting roadside assistance Ford extended service plan Getting the service you need Motorhome assistance The dispute settlement board Getting assistance outside of the U.S. Copyright
Customer Assistance Guide 1st Printing
Page 2
... you are covered (some exclusions apply, such as impound towing or repossession). It provides: 2 If you need to arrange assistance for your Ford or Lincoln-Mercury dealer. The service is available: • 24-hours, seven days a week • through the warranty period of three years or 60,000 km (36,000...
... you are covered (some exclusions apply, such as impound towing or repossession). It provides: 2 If you need to arrange assistance for your Ford or Lincoln-Mercury dealer. The service is available: • 24-hours, seven days a week • through the warranty period of three years or 60,000 km (36,000...
Customer Assistance Guide 1st Printing
Page 3
...new vehicle is subject to the selling dealership because they have a vested interest in various time-and-mileage combinations. Ford and Lincoln-Mercury dealerships also carry genuine Ford parts and accessories, providing you with the owner or general manager of more than 5,100 participating Ford ....) You may , however, take your Bumper to ensure your vehicle. You may purchase Ford ESP from any authorized Ford or Lincoln-Mercury dealer. Your dealer has factory-trained technicians and the latest diagnostic equipment to Bumper Warranty expires; If you are still not satisfied, ...
...new vehicle is subject to the selling dealership because they have a vested interest in various time-and-mileage combinations. Ford and Lincoln-Mercury dealerships also carry genuine Ford parts and accessories, providing you with the owner or general manager of more than 5,100 participating Ford ....) You may , however, take your Bumper to ensure your vehicle. You may purchase Ford ESP from any authorized Ford or Lincoln-Mercury dealer. Your dealer has factory-trained technicians and the latest diagnostic equipment to Bumper Warranty expires; If you are still not satisfied, ...
Customer Assistance Guide 1st Printing
Page 4
A warranty dispute must be submitted to the Dispute Settlement Board before pursuing replacement or repurchase remedies provided by certain state laws. This dispute handling procedure is located • the year and make of your vehicle • the date of vehicle purchase • the current mileage of your vehicle • the vehicle identification number (VIN) listed on your vehicle needs service, or if you need more help than the dealership could provide, contact the Ford Customer Assistance Center to find an authorized dealership to help you: Ford Motor Company Customer Assistance ...
A warranty dispute must be submitted to the Dispute Settlement Board before pursuing replacement or repurchase remedies provided by certain state laws. This dispute handling procedure is located • the year and make of your vehicle • the date of vehicle purchase • the current mileage of your vehicle • the vehicle identification number (VIN) listed on your vehicle needs service, or if you need more help than the dealership could provide, contact the Ford Customer Assistance Center to find an authorized dealership to help you: Ford Motor Company Customer Assistance ...
Customer Assistance Guide 1st Printing
Page 5
... incidental to the warranty complaint being reviewed are eligible for reimbursement of consequential expenses. Unresolved service or product performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks which are within the terms of your area. If your concern. Ford Motor Company reserves the right to change eligibility...
... incidental to the warranty complaint being reviewed are eligible for reimbursement of consequential expenses. Unresolved service or product performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks which are within the terms of your area. If your concern. Ford Motor Company reserves the right to change eligibility...
Customer Assistance Guide 1st Printing
Page 6
... the address provided on which applicable new vehicle limited warranties have your application are chosen because of : • three consumer representatives • a Ford or Lincoln/Mercury dealer Consumer candidates for California and Wisconsin purchasers/lessees.
... the address provided on which applicable new vehicle limited warranties have your application are chosen because of : • three consumer representatives • a Ford or Lincoln/Mercury dealer Consumer candidates for California and Wisconsin purchasers/lessees.
Customer Assistance Guide 1st Printing
Page 7
Because the Board usually meets only once a month, some cases may also be reviewed. Every effort will be presented as evidence 7 Oral presentations may take longer than 30 days to resolve each complaint, including oral presentations, and arrive at a fair and impartial decision. After a case is within 40 days of the action taken by Ford Motor Company. The dispute settlement board To properly review your case, the Board needs the following information: • legible copies of all documents and maintenance or repair orders relevant to the case • the year, make an oral ...
Because the Board usually meets only once a month, some cases may also be reviewed. Every effort will be presented as evidence 7 Oral presentations may take longer than 30 days to resolve each complaint, including oral presentations, and arrive at a fair and impartial decision. After a case is within 40 days of the action taken by Ford Motor Company. The dispute settlement board To properly review your case, the Board needs the following information: • legible copies of all documents and maintenance or repair orders relevant to the case • the year, make an oral ...
Customer Assistance Guide 1st Printing
Page 8
Using leaded fuel may cause engine knocking or serious engine damage. These officials can only get fuel with an anti-knock index lower than is not responsible for any party in your vehicle must be initiated, where allowed by law. The use of leaded fuel in subsequent legal proceedings that may also contact the Customer Assistance Center at 1-800-392-3673 (Ford) TDD for your dealer or write to a foreign country, contact the appropriate foreign embassy or consulate. If your vehicle without proper conversion may damage the effectiveness of local vehicle registration regulations...
Using leaded fuel may cause engine knocking or serious engine damage. These officials can only get fuel with an anti-knock index lower than is not responsible for any party in your vehicle must be initiated, where allowed by law. The use of leaded fuel in subsequent legal proceedings that may also contact the Customer Assistance Center at 1-800-392-3673 (Ford) TDD for your dealer or write to a foreign country, contact the appropriate foreign embassy or consulate. If your vehicle without proper conversion may damage the effectiveness of local vehicle registration regulations...
Customer Assistance Guide 1st Printing
Page 9
... help you, they are in North America and then relocate outside of the U.S. they can direct you to fulfill your local authorized Ford or Lincoln-Mercury dealer.
... help you, they are in North America and then relocate outside of the U.S. they can direct you to fulfill your local authorized Ford or Lincoln-Mercury dealer.
Customer Assistance Guide 1st Printing
Page 10
Ford accessories are available for all accessories are warrented for complete warranty information and availability. See your vehicle and meets or exceeds Ford's rigid engineering and safety specifications. Not all models. Safety Remote keyless entry Styled wheel protector locks Vehicle security systems Comfort and convenience Air conditioner Air filtration systems Cargo nets Cargo organizers Cargo shades Cargo trays Cassette holders Dash trim Engine block heaters Gear shift knob Luggage presenter (Continental only) Manual sliding rear window Tire step Travel equipment Console Console ...
Ford accessories are available for all accessories are warrented for complete warranty information and availability. See your vehicle and meets or exceeds Ford's rigid engineering and safety specifications. Not all models. Safety Remote keyless entry Styled wheel protector locks Vehicle security systems Comfort and convenience Air conditioner Air filtration systems Cargo nets Cargo organizers Cargo shades Cargo trays Cassette holders Dash trim Engine block heaters Gear shift knob Luggage presenter (Continental only) Manual sliding rear window Tire step Travel equipment Console Console ...
Customer Assistance Guide 1st Printing
Page 11
Ford accessories for your vehicle Framed luggage covers Heavy-duty battery Neutral towing transfer case kit (Explorer only) Off road lights Pickup box rails Removable luggage rack Removable luggage rack adapters Retractable bed hooks and loops Running boards Shift knobs Snow traction cables Soft luggage cover Speed control Towing mirrors Trailer hitch Trailer hitch bars and balls Trailer hitch wiring adaptor Trunk mount luggage rack Protection and appearance equipment Bed mat/bedliner tailgate covers Bed mats Bedliners Car/truck covers Cargo liners, interior Carpet floor mats Cleaners, waxes ...
Ford accessories for your vehicle Framed luggage covers Heavy-duty battery Neutral towing transfer case kit (Explorer only) Off road lights Pickup box rails Removable luggage rack Removable luggage rack adapters Retractable bed hooks and loops Running boards Shift knobs Snow traction cables Soft luggage cover Speed control Towing mirrors Trailer hitch Trailer hitch bars and balls Trailer hitch wiring adaptor Trunk mount luggage rack Protection and appearance equipment Bed mat/bedliner tailgate covers Bed mats Bedliners Car/truck covers Cargo liners, interior Carpet floor mats Cleaners, waxes ...
Customer Assistance Guide 1st Printing
Page 12
When operated, such systems may cause the engine to your dealer for automotive use of mobile communications systems - In addition, such systems may be damaged or their performance may be installed only by operating your 12 that are not properly installed. Ordering additional publications Lubricants and oils Molded splash guards Molded vinyl floor mats Rallye bars Rear air deflectors Rear decklid spoilers Side window air deflectors Spare tire lock Step bumpers Step/sill plates Tailgate covers Tailgate lock Tailgate protector Tonneau covers Touch-up paint Universal floor mats For ...
When operated, such systems may cause the engine to your dealer for automotive use of mobile communications systems - In addition, such systems may be damaged or their performance may be installed only by operating your 12 that are not properly installed. Ordering additional publications Lubricants and oils Molded splash guards Molded vinyl floor mats Rallye bars Rear air deflectors Rear decklid spoilers Side window air deflectors Spare tire lock Step bumpers Step/sill plates Tailgate covers Tailgate lock Tailgate protector Tonneau covers Touch-up paint Universal floor mats For ...
Customer Assistance Guide 1st Printing
Page 13
Box 07150 Detroit, Michigan 48207 or order toll free: 1-800-782-4356 Monday-Friday 8:00 a.m. - 6:00 p.m. EST, for any adverse effects or damage that may result from the use of five watts or less will not ordinarily affect your vehicle's operation.) • Ford cannot assume responsibility for credit card holders only 13 Ordering additional owner's literature vehicle. (Citizens band [CB] transceivers, garage door openers and other transmitters with outputs of such equipment. ORDERING ADDITIONAL OWNER'S LITERATURE To order the publications in this portfolio: Make checks payable to: ...
Box 07150 Detroit, Michigan 48207 or order toll free: 1-800-782-4356 Monday-Friday 8:00 a.m. - 6:00 p.m. EST, for any adverse effects or damage that may result from the use of five watts or less will not ordinarily affect your vehicle's operation.) • Ford cannot assume responsibility for credit card holders only 13 Ordering additional owner's literature vehicle. (Citizens band [CB] transceivers, garage door openers and other transmitters with outputs of such equipment. ORDERING ADDITIONAL OWNER'S LITERATURE To order the publications in this portfolio: Make checks payable to: ...
Owner Guide 1st Printing
Page 1
FORD MOTOR COMPANY WORLDWIDE DIRECT MARKET OPERATIONS 1555 Fairlane Drive Fairlane Business Park #3 Allen Park, Michigan 48101 Telephone: (313) 594-4857 Fax: (313) 390-0804
FORD MOTOR COMPANY WORLDWIDE DIRECT MARKET OPERATIONS 1555 Fairlane Drive Fairlane Business Park #3 Allen Park, Michigan 48101 Telephone: (313) 594-4857 Fax: (313) 390-0804
Owner Guide 1st Printing
Page 3
Table of Contents Introduction ...1 Instrumentation ...7 ...29 Electronic Sound Systems Controls and Features ...53 Seating and Safety Restraints ...121 Adjustable Rear Seating ...177 Starting ...207 Driving ...215 Roadside Emergencies ...241 Maintenance and Care ...275 Capacities and Specifications ...337 Reporting Safety Defects ...343 Customer Assistance ...345 Accessories ...355 Quick Index ...363 Index...373 Service Station Information ...400
Table of Contents Introduction ...1 Instrumentation ...7 ...29 Electronic Sound Systems Controls and Features ...53 Seating and Safety Restraints ...121 Adjustable Rear Seating ...177 Starting ...207 Driving ...215 Roadside Emergencies ...241 Maintenance and Care ...275 Capacities and Specifications ...337 Reporting Safety Defects ...343 Customer Assistance ...345 Accessories ...355 Quick Index ...363 Index...373 Service Station Information ...400
Owner Guide 1st Printing
Page 5
It is important that you completely understand all of the features and options of your new vehicle, we do if you get a flat tire? (Refer to Flat tire in the Index) Ⅵ What it means if the O/D OFF light is illuminated on your instrument panel? (Refer to Overdrive in the Index) Ⅵ How to engage the childproof safety lock on the sliding door? (Refer to Childproof locks in the Index) Ⅵ That your automatic transaxle will not shift out of that you thoroughly read through this vehicle. For your passengers, it when you apply the brake pedal? (Refer to Gearshift in ...
It is important that you completely understand all of the features and options of your new vehicle, we do if you get a flat tire? (Refer to Flat tire in the Index) Ⅵ What it means if the O/D OFF light is illuminated on your instrument panel? (Refer to Overdrive in the Index) Ⅵ How to engage the childproof safety lock on the sliding door? (Refer to Childproof locks in the Index) Ⅵ That your automatic transaxle will not shift out of that you thoroughly read through this vehicle. For your passengers, it when you apply the brake pedal? (Refer to Gearshift in ...
Owner Guide 1st Printing
Page 6
We are referencing. We must be especially careful in those areas where carelessness can use the Quick Index, Table of life. Please read this guide once, you will probably return to yourself, your passengers or other business associates. Ⅵ Integrity is our way of Contents, or the Index. 2 in a manner that is essential to society. To help you find specific information quickly, you can cause damage to your vehicle or personal injury to it when you are a team. and in our services, our human relations, our competitiveness, and our profitability. Ⅵ Employee ...
We are referencing. We must be especially careful in those areas where carelessness can use the Quick Index, Table of life. Please read this guide once, you will probably return to yourself, your passengers or other business associates. Ⅵ Integrity is our way of Contents, or the Index. 2 in a manner that is essential to society. To help you find specific information quickly, you can cause damage to your vehicle or personal injury to it when you are a team. and in our services, our human relations, our competitiveness, and our profitability. Ⅵ Employee ...
Owner Guide 1st Printing
Page 7
Box 1580, Station B, Mississauga, Ontario L4Y 4G3. Read your Warranty Guide carefully to Ford Motor Company of Canada, Limited, Service Publications, P.O. Canadian Owners - To use the Index, turn to -day services that are most important for keeping your vehicle in the alphabetical listing for the word that you choose is not listed, think of other member of your family, your new vehicle requires routine care and regular check-ups. A separate Maintenance Schedule booklet is covered by writing to find information under a technical term. Maintenance Schedule As with any other...
Box 1580, Station B, Mississauga, Ontario L4Y 4G3. Read your Warranty Guide carefully to Ford Motor Company of Canada, Limited, Service Publications, P.O. Canadian Owners - To use the Index, turn to -day services that are most important for keeping your vehicle in the alphabetical listing for the word that you choose is not listed, think of other member of your family, your new vehicle requires routine care and regular check-ups. A separate Maintenance Schedule booklet is covered by writing to find information under a technical term. Maintenance Schedule As with any other...
Owner Guide 1st Printing
Page 8
... you purchase Ford ESP, you can get a new one free of charge. Contact any participating Ford or Lincoln-Mercury Motor Company dealer. You may purchase Ford ESP from any Ford or Lincoln-Mercury dealer, or refer to the addresses and phone numbers on it and the only service contract backed by purchasing...
... you purchase Ford ESP, you can get a new one free of charge. Contact any participating Ford or Lincoln-Mercury Motor Company dealer. You may purchase Ford ESP from any Ford or Lincoln-Mercury dealer, or refer to the addresses and phone numbers on it and the only service contract backed by purchasing...
Owner Guide 1st Printing
Page 9
..., talk to you drive your vehicle. Ⅵ Change your new vehicle. Because your dealer for complete details about the equipment and the options for Your Villager Your new vehicle will go through an adjustment or break-in " oils. Ⅵ Avoid sudden stops. Apply the brakes gradually. Introduction This information is subject...
..., talk to you drive your vehicle. Ⅵ Change your new vehicle. Because your dealer for complete details about the equipment and the options for Your Villager Your new vehicle will go through an adjustment or break-in " oils. Ⅵ Avoid sudden stops. Apply the brakes gradually. Introduction This information is subject...