Customer Assistance Guide 1st Printing
Page 4
... • the date of vehicle purchase • the current mileage of the Magnuson-Moss Warranty Act or state replacement or repurchase laws. If you have a complaint involving a warranty dispute, you may wish to the chapter Getting Roadside Assistance. This dispute handling procedure is available 24 hrs/day. 4 A warranty dispute must be...
... • the date of vehicle purchase • the current mileage of the Magnuson-Moss Warranty Act or state replacement or repurchase laws. If you have a complaint involving a warranty dispute, you may wish to the chapter Getting Roadside Assistance. This dispute handling procedure is available 24 hrs/day. 4 A warranty dispute must be...
Customer Assistance Guide 1st Printing
Page 5
... What kinds of your concern When you arrive at the most appropriate repair location in all states. Expenses incidental to the warranty complaint being reviewed are still not satisfied, contact the number above and advise them accordingly. If your service problem is not resolved, ...Customer Assistance Center will assist you and/or the repair location as needed. Unresolved service or product performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks which are within the terms of any applicable written new vehicle warranty are eligible for review,...
... What kinds of your concern When you arrive at the most appropriate repair location in all states. Expenses incidental to the warranty complaint being reviewed are still not satisfied, contact the number above and advise them accordingly. If your service problem is not resolved, ...Customer Assistance Center will assist you and/or the repair location as needed. Unresolved service or product performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks which are within the terms of any applicable written new vehicle warranty are eligible for review,...
Customer Assistance Guide 1st Printing
Page 6
...unique brochures for Board membership are chosen because of your case reviewed you must complete the application in the customer's possession Complaints involving vehicles on the application form. The dispute settlement board items not covered by the new vehicle limited warranty items ...by an independent consulting firm. Board membership The Board consists of: • three consumer representatives • a Ford or Lincoln/Mercury dealer Consumer candidates for California and Wisconsin purchasers/lessees. Eligibility may differ according to state law. What the Board needs To ...
...unique brochures for Board membership are chosen because of your case reviewed you must complete the application in the customer's possession Complaints involving vehicles on the application form. The dispute settlement board items not covered by the new vehicle limited warranty items ...by an independent consulting firm. Board membership The Board consists of: • three consumer representatives • a Ford or Lincoln/Mercury dealer Consumer candidates for California and Wisconsin purchasers/lessees. Eligibility may differ according to state law. What the Board needs To ...
Customer Assistance Guide 1st Printing
Page 7
... be mailed to you a decision letter and a form on which to accept or reject the Board's decision. Every effort will be made to resolve each complaint, including oral presentations, and arrive at the dealership(s) • a description of the action you expect to resolve your concern Should your unresolved concern • a brief...
... be mailed to you a decision letter and a form on which to accept or reject the Board's decision. Every effort will be made to resolve each complaint, including oral presentations, and arrive at the dealership(s) • a description of the action you expect to resolve your concern Should your unresolved concern • a brief...
Owner Guide 1st Printing
Page 347
... Safety Defects (U.S. Department of vehicles, it may open an investigation, and if it finds that your dealer, or Ford Motor Company. If NHTSA receives similar complaints, it may order a recall and remedy campaign. Only) Reporting Safety Defects (U.S.
... Safety Defects (U.S. Department of vehicles, it may open an investigation, and if it finds that your dealer, or Ford Motor Company. If NHTSA receives similar complaints, it may order a recall and remedy campaign. Only) Reporting Safety Defects (U.S.
Owner Guide 1st Printing
Page 351
... your vehicle Ⅵ the date purchased Ⅵ the current mileage on your vehicle Ⅵ your 17-digit Vehicle Identification Number (VIN) If you still have a complaint involving a warranty dispute, you live in the U.S. If you may wish to contact the Dispute Settlement Board (U.S. only) or the Canadian Motor Vehicle Arbitration Plan...
... your vehicle Ⅵ the date purchased Ⅵ the current mileage on your vehicle Ⅵ your 17-digit Vehicle Identification Number (VIN) If you still have a complaint involving a warranty dispute, you live in the U.S. If you may wish to contact the Dispute Settlement Board (U.S. only) or the Canadian Motor Vehicle Arbitration Plan...
Owner Guide 1st Printing
Page 352
...and/or discontinue this service without notice and without incurring obligations. A warranty dispute must be available in all warranty performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks under the Magnuson-Moss Warranty Act, or to the extent allowed by state law, before pursuing replacement or ... is not required prior to owners and lessees of cases does the Board review? Ford Motor Company reserves the right to the warranty complaint being reviewed are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws.
...and/or discontinue this service without notice and without incurring obligations. A warranty dispute must be available in all warranty performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks under the Magnuson-Moss Warranty Act, or to the extent allowed by state law, before pursuing replacement or ... is not required prior to owners and lessees of cases does the Board review? Ford Motor Company reserves the right to the warranty complaint being reviewed are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws.
Owner Guide 1st Printing
Page 353
... Ⅵ vehicles not used primarily for family, personal or household purposes (except in states where the Dispute Settlement Board is required to review commercial vehicles) Complaints involving vehicles in the DSB brochure and mail it is reviewed and, if it to state law. For example, see the unique brochures for Board... the Board needs To have expired at receipt of their business leadership qualities. The Board consists of: Ⅵ three consumer representatives Ⅵ a Ford or Lincoln/Mercury dealer Consumer candidates for California and Wisconsin purchasers/lessees.
... Ⅵ vehicles not used primarily for family, personal or household purposes (except in states where the Dispute Settlement Board is required to review commercial vehicles) Complaints involving vehicles in the DSB brochure and mail it is reviewed and, if it to state law. For example, see the unique brochures for Board... the Board needs To have expired at receipt of their business leadership qualities. The Board consists of: Ⅵ three consumer representatives Ⅵ a Ford or Lincoln/Mercury dealer Consumer candidates for California and Wisconsin purchasers/lessees.
Owner Guide 1st Printing
Page 355
... every effort to resolve each case within 40 days of the Board are binding on the dealer and Ford, but not on which to the complaint, including oral presentations, if necessary. To Request a DSB Brochure/Application For a brochure/application, speak to your dealer or write to them under state and federal...
... every effort to resolve each case within 40 days of the Board are binding on the dealer and Ford, but not on which to the complaint, including oral presentations, if necessary. To Request a DSB Brochure/Application For a brochure/application, speak to your dealer or write to them under state and federal...