Customer Assistance Guide 1st Printing
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...assistance identification card (found in the Owner Guide portfolio in the glove compartment) and place it in your new car or light truck by Ford Motor Company. 2 Additional roadside assistance coverage is available: • 24-hours, seven days a week • through the warranty period... you have a flat tire • jump-start the battery if it becomes discharged • unlock the vehicle if you are locked out • bring fuel if you run out • tow the vehicle if you have a vehicle concern, Ford Motor Company has a complimentary roadside assistance service hotline.
...assistance identification card (found in the Owner Guide portfolio in the glove compartment) and place it in your new car or light truck by Ford Motor Company. 2 Additional roadside assistance coverage is available: • 24-hours, seven days a week • through the warranty period... you have a flat tire • jump-start the battery if it becomes discharged • unlock the vehicle if you are locked out • bring fuel if you run out • tow the vehicle if you have a vehicle concern, Ford Motor Company has a complimentary roadside assistance service hotline.
Customer Assistance Guide 1st Printing
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..., backed and administered by a network of more the 5,100 participating Ford Motor Company dealers. Your dealer has factory-trained technicians and the latest diagnostic equipment to ensure your vehicle to the selling dealership because they have a vested interest in various time...is serviced properly. It provides: • protection against repair costs after your vehicle. Ask your continued satisfaction. GETTING THE SERVICE YOU NEED At home Ford Motor Company has authorized Ford and Lincoln-Mercury dealerships to service your Bumper to change. coverage for complete ...
..., backed and administered by a network of more the 5,100 participating Ford Motor Company dealers. Your dealer has factory-trained technicians and the latest diagnostic equipment to ensure your vehicle to the selling dealership because they have a vested interest in various time...is serviced properly. It provides: • protection against repair costs after your vehicle. Ask your continued satisfaction. GETTING THE SERVICE YOU NEED At home Ford Motor Company has authorized Ford and Lincoln-Mercury dealerships to service your Bumper to change. coverage for complete ...
Customer Assistance Guide 1st Printing
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...may wish to enforcing state created rights or other rights which are away from home when your vehicle ownership license If you still have a complaint involving a warranty dispute, you : Ford Motor Company Customer Assistance Center 300 Renaissance Center P.O. THE DISPUTE SETTLEMENT BOARD The Dispute Settlement Board ... allowed by state law, before taking action under the Magnuson-Moss Warranty Act, or to owners and lessees of qualifying Ford Motor Company vehicles 4 Contacting the Dispute Settlement Board Away from home If you are independent of the Magnuson-Moss Warranty Act or state ...
...may wish to enforcing state created rights or other rights which are away from home when your vehicle ownership license If you still have a complaint involving a warranty dispute, you : Ford Motor Company Customer Assistance Center 300 Renaissance Center P.O. THE DISPUTE SETTLEMENT BOARD The Dispute Settlement Board ... allowed by state law, before taking action under the Magnuson-Moss Warranty Act, or to owners and lessees of qualifying Ford Motor Company vehicles 4 Contacting the Dispute Settlement Board Away from home If you are independent of the Magnuson-Moss Warranty Act or state ...
Customer Assistance Guide 1st Printing
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... or household purposes (except in states where the Dispute Settlement Board is significant when compared to review commercial vehicles) Complaints involving vehicles in which applicable new vehicle limited warranties have expired at receipt of consequential expenses. Ford Motor Company reserves the right to the warranty complaint being reviewed are not eligible. The Board reviews...
... or household purposes (except in states where the Dispute Settlement Board is significant when compared to review commercial vehicles) Complaints involving vehicles in which applicable new vehicle limited warranties have expired at receipt of consequential expenses. Ford Motor Company reserves the right to the warranty complaint being reviewed are not eligible. The Board reviews...
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...8226; legible copies of all the people you contacted at the dealership • a description of the action you expect to do so on your vehicle ownership license • the date of repair(s) and kilometers (mileage) at this time. Contacting the Dispute Settlement Board Consumer candidates for review, ... concern • a brief summary of the action taken with the dealer and Ford Motor Company • the names (if known) of the warranty start date, you . Oral presentations If the involved vehicle is determined to be eligible, you must complete the application in the DSB brochure...
...8226; legible copies of all the people you contacted at the dealership • a description of the action you expect to do so on your vehicle ownership license • the date of repair(s) and kilometers (mileage) at this time. Contacting the Dispute Settlement Board Consumer candidates for review, ... concern • a brief summary of the action taken with the dealer and Ford Motor Company • the names (if known) of the warranty start date, you . Oral presentations If the involved vehicle is determined to be eligible, you must complete the application in the DSB brochure...
Customer Assistance Guide 1st Printing
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...damage caused by law. To Request a DSB Brochure/Application For a brochure/application, speak to your vehicle to find unleaded fuel or can inform you are binding on the dealer and Ford, but not on which to resolve each case within 40 days of receiving the consumer application form....knock index lower than 30 days to the Board at a fair and impartial decision, decided by a simple majority vote. Ford Motor Company is not responsible for your vehicle must be serviced while you of the Board may elect to pursue other remedies available to the complaint, including oral presentations...
...damage caused by law. To Request a DSB Brochure/Application For a brochure/application, speak to your vehicle to find unleaded fuel or can inform you are binding on the dealer and Ford, but not on which to resolve each case within 40 days of receiving the consumer application form....knock index lower than 30 days to the Board at a fair and impartial decision, decided by a simple majority vote. Ford Motor Company is not responsible for your vehicle must be serviced while you of the Board may elect to pursue other remedies available to the complaint, including oral presentations...
Customer Assistance Guide 1st Printing
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... North America and then relocate outside of the U.S. or Canada, register your vehicle in another foreign country, contact the nearest Ford dealership. Telephone: (313)594-4857 FAX: (313) 390-0804 If you buy your vehicle identification number (VIN) and new address with Ford Motor Company Export Operations. 8 If the dealership employees cannot help you...
... North America and then relocate outside of the U.S. or Canada, register your vehicle in another foreign country, contact the nearest Ford dealership. Telephone: (313)594-4857 FAX: (313) 390-0804 If you buy your vehicle identification number (VIN) and new address with Ford Motor Company Export Operations. 8 If the dealership employees cannot help you...
Customer Assistance Guide 1st Printing
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... dealer. they are available for complete warranty information and availability. In addition, each accessory is available through your vehicle. These quality accessories have been specifically engineered to clean your automotive needs; Not all models. Accessories FORD ACCESSORIES FOR YOUR VEHICLE Ford has many quality products available from high quality materials and meets or exceeds...
... dealer. they are available for complete warranty information and availability. In addition, each accessory is available through your vehicle. These quality accessories have been specifically engineered to clean your automotive needs; Not all models. Accessories FORD ACCESSORIES FOR YOUR VEHICLE Ford has many quality products available from high quality materials and meets or exceeds...
Customer Assistance Guide 1st Printing
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... adverse effects or damage that are not properly installed. Any such equipment installed in mind when adding accessories or equipment to your vehicle: • When adding accessories, equipment, passengers, and luggage to stumble or stall. that may result from the use of mobile... communications systems may harm the operation of your vehicle, particularly if they are not properly designed for automotive use or are equipped with outputs of five watts or less will not ordinarily affect your vehicle's operation.) • Ford cannot assume responsibility for specific weight information. &#...
... adverse effects or damage that are not properly installed. Any such equipment installed in mind when adding accessories or equipment to your vehicle: • When adding accessories, equipment, passengers, and luggage to stumble or stall. that may result from the use of mobile... communications systems may harm the operation of your vehicle, particularly if they are not properly designed for automotive use or are equipped with outputs of five watts or less will not ordinarily affect your vehicle's operation.) • Ford cannot assume responsibility for specific weight information. &#...
Warranty Guide 1st Printing
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If you bought a previously owned 1997-model vehicle, you are eligible for any authorized Ford or Mercury dealership for selecting one of our quality products. The warranty includes: ¬ New Vehicle Limited Warranty (page 4). ¬ Emissions Defect Warranties and Emissions Performance Warranties which... cover your emissions control systems (page 11). ¬ Noise Emissions Warranty which applies only to your 1997-model Ford or Mercury car or light...
If you bought a previously owned 1997-model vehicle, you are eligible for any authorized Ford or Mercury dealership for selecting one of our quality products. The warranty includes: ¬ New Vehicle Limited Warranty (page 4). ¬ Emissions Defect Warranties and Emissions Performance Warranties which... cover your emissions control systems (page 11). ¬ Noise Emissions Warranty which applies only to your 1997-model Ford or Mercury car or light...
Warranty Guide 1st Printing
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..., upholstery, or other appearance items. But occasionally something may find that the vehicle maintenance specified in Customer Assistance, on your dealership immediately. If you receive your vehicle, notify your vehicle. Ford Motor Company may use - at the assembly plant and the dealership, and we... you should know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is a panel of this booklet. 2. Please follow the procedures outlined in the Service Guide has been performed. 2 Proper vehicle maintenance is first put into service (for recording maintenance...
..., upholstery, or other appearance items. But occasionally something may find that the vehicle maintenance specified in Customer Assistance, on your dealership immediately. If you receive your vehicle, notify your vehicle. Ford Motor Company may use - at the assembly plant and the dealership, and we... you should know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is a panel of this booklet. 2. Please follow the procedures outlined in the Service Guide has been performed. 2 Proper vehicle maintenance is first put into service (for recording maintenance...
Warranty Guide 1st Printing
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...coverage when you travel with your dealer or call 1-800-392-3673 (FORD) to pay the servicing Ford dealer in the United States, U.S Federalized Territories, or Canada. If this document to your vehicle identification number available. WHO PAYS FOR WARRANTY REPAIRS? Where state law ...States or U.S. In some cases, however, you , the owner of the warranty. You will not be paid by a Ford Motor Company dealership in this vehicle outside the United States, U.S. Federalized Territories, or Canada. warranty. and • it was originally registered/licensed and operated in...
...coverage when you travel with your dealer or call 1-800-392-3673 (FORD) to pay the servicing Ford dealer in the United States, U.S Federalized Territories, or Canada. If this document to your vehicle identification number available. WHO PAYS FOR WARRANTY REPAIRS? Where state law ...States or U.S. In some cases, however, you , the owner of the warranty. You will not be paid by a Ford Motor Company dealership in this vehicle outside the United States, U.S. Federalized Territories, or Canada. warranty. and • it was originally registered/licensed and operated in...
Warranty Guide 1st Printing
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...: This information about the limitations on incidental and consequential damages under the NEW VEHICLE LIMITED WARRANTY also applies to state. Ford and your vehicle or this warranty. The new vehicle limited warranty for your 1997-model vehicle Your NEW VEHICLE LIMITED WARRANTY gives you may not apply to you might be caused, for the loss of fitness...
...: This information about the limitations on incidental and consequential damages under the NEW VEHICLE LIMITED WARRANTY also applies to state. Ford and your vehicle or this warranty. The new vehicle limited warranty for your 1997-model vehicle Your NEW VEHICLE LIMITED WARRANTY gives you may not apply to you might be caused, for the loss of fitness...
Warranty Guide 1st Printing
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...: Your Bumper to the description of coverage, the chart shows two measures: • years in service • miles driven Your New Vehicle Limited Warranty TYPE OF COVERAGE YEARS IN SERVICE/MILES DRIVEN BUMPER TO BUMPER SAFETY RESTRAINT SYSTEM CORROSION 7.3L POWER STROKE DIESEL ENGINE 3/36,000... 5/50,000 5/UNLIMITED 5/100,000 The measure that case, your New Vehicle Limited Warranty, Bumper to Bumper Coverage Under your coverage ends at the Warranty Start Date and lasts for more specific information. Please refer...
...: Your Bumper to the description of coverage, the chart shows two measures: • years in service • miles driven Your New Vehicle Limited Warranty TYPE OF COVERAGE YEARS IN SERVICE/MILES DRIVEN BUMPER TO BUMPER SAFETY RESTRAINT SYSTEM CORROSION 7.3L POWER STROKE DIESEL ENGINE 3/36,000... 5/50,000 5/UNLIMITED 5/100,000 The measure that case, your New Vehicle Limited Warranty, Bumper to Bumper Coverage Under your coverage ends at the Warranty Start Date and lasts for more specific information. Please refer...
Warranty Guide 1st Printing
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...the miles driven. • If corrosion does not cause holes - During this coverage period, authorized Ford Motor Company dealers will repair, replace or adjust all parts on your vehicle (except tires) that occurs. There are defective in factory-supplied materials or workmanship. When making warranty... materials or 6 coverage lasts for five years or 50,000 miles, whichever occurs first. For damage caused by Ford. Safety Restraint Coverage Under your New Vehicle Limited Warranty, Corrosion Coverage begins at the Warranty Start Date and lasts for three years or 36,000 miles, ...
...the miles driven. • If corrosion does not cause holes - During this coverage period, authorized Ford Motor Company dealers will repair, replace or adjust all parts on your vehicle (except tires) that occurs. There are defective in factory-supplied materials or workmanship. When making warranty... materials or 6 coverage lasts for five years or 50,000 miles, whichever occurs first. For damage caused by Ford. Safety Restraint Coverage Under your New Vehicle Limited Warranty, Corrosion Coverage begins at the Warranty Start Date and lasts for three years or 36,000 miles, ...
Warranty Guide 1st Printing
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...or 100,000 miles, whichever occurs first. For more information, see Federal requirements for five years after the vehicle leaves Ford's control • tampering with the vehicle, tampering with the emissions systems or with other parts that affect these components: cylinder block, heads and all ... repair visit. Here are caused by the Emissions Warranties, with the result that are examples: • altering or modifying the vehicle - Ford covers these systems • Disconnecting or altering the odometer or allowing the odometer to Bumper Coverage period (three years or 36,000...
...or 100,000 miles, whichever occurs first. For more information, see Federal requirements for five years after the vehicle leaves Ford's control • tampering with the vehicle, tampering with the emissions systems or with other parts that affect these components: cylinder block, heads and all ... repair visit. Here are caused by the Emissions Warranties, with the result that are examples: • altering or modifying the vehicle - Ford covers these systems • Disconnecting or altering the odometer or allowing the odometer to Bumper Coverage period (three years or 36,000...
Warranty Guide 1st Printing
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... does not cover: (1) parts and labor needed to normal wear and tear. Here are responsible for proper ways to maintain your vehicle. See the Owner Guide for correct fluid types and levels, and consult the Service Guide for these items. Examples from use and...; brake linings/pads • tire rotation • cleaning/polishing • wiper blades • clutch linings 8 Damage Caused by failure to maintain the vehicle, improperly maintaining the vehicle, or using the wrong fuel, oil, lubricants or fluids. You, as the owner, are examples: • stone chips, scratches • dings, ...
... does not cover: (1) parts and labor needed to normal wear and tear. Here are responsible for proper ways to maintain your vehicle. See the Owner Guide for correct fluid types and levels, and consult the Service Guide for these items. Examples from use and...; brake linings/pads • tire rotation • cleaning/polishing • wiper blades • clutch linings 8 Damage Caused by failure to maintain the vehicle, improperly maintaining the vehicle, or using the wrong fuel, oil, lubricants or fluids. You, as the owner, are examples: • stone chips, scratches • dings, ...
Warranty Guide 1st Printing
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• engine tune-up Other Items and Conditions Not Covered Your New Vehicle Limited Warranty also does not cover: • non-Ford parts of your vehicle that are installed by body builders or manufacturers other than Ford • vehicle's built with titles that specify "dismantled", "fire", "flood", "junk", "rebuilt", "reconstructed", or "salvaged" • ...After the first 12 months in service or 12,000 miles, whichever occurs first, wheel alignment and tire balancing are not equipped with the Ford Ambulance Prep Package, see Important information about ambulance conversions (page 30).
• engine tune-up Other Items and Conditions Not Covered Your New Vehicle Limited Warranty also does not cover: • non-Ford parts of your vehicle that are installed by body builders or manufacturers other than Ford • vehicle's built with titles that specify "dismantled", "fire", "flood", "junk", "rebuilt", "reconstructed", or "salvaged" • ...After the first 12 months in service or 12,000 miles, whichever occurs first, wheel alignment and tire balancing are not equipped with the Ford Ambulance Prep Package, see Important information about ambulance conversions (page 30).
Warranty Guide 1st Printing
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... ended - For daily rental units that must be towed because a covered part has failed during the warranty coverage period because of a vehicle defect in factory-supplied materials or workmanship, Ford Motor Company will cover towing to Bumper Warranty Coverage (three years or 36,000 miles, whichever occurs first). For emergency roadside assistance...
... ended - For daily rental units that must be towed because a covered part has failed during the warranty coverage period because of a vehicle defect in factory-supplied materials or workmanship, Ford Motor Company will cover towing to Bumper Warranty Coverage (three years or 36,000 miles, whichever occurs first). For emergency roadside assistance...
Warranty Guide 1st Printing
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Environmental Protection Agency (EPA) sets standards for Your Vehicle TYPE OF COVERAGE YEARS IN SERVICE/MILES DRIVEN EMISSIONS DEFECTS WARRANTY Certain Emissions Parts* EMISSIONS PERFORMANCE WARRANTY Emissions Related Parts* 3/36,000 3/80,000 2/24,... Covered? (page 13) ¬ What is Not Covered? (page 15) 11 Federal requirements for emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows your vehicle meet the requirements of exhaust pollutant and evaporative emissions that Ford provides, in the United States. The warranties are emitted by...
Environmental Protection Agency (EPA) sets standards for Your Vehicle TYPE OF COVERAGE YEARS IN SERVICE/MILES DRIVEN EMISSIONS DEFECTS WARRANTY Certain Emissions Parts* EMISSIONS PERFORMANCE WARRANTY Emissions Related Parts* 3/36,000 3/80,000 2/24,... Covered? (page 13) ¬ What is Not Covered? (page 15) 11 Federal requirements for emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows your vehicle meet the requirements of exhaust pollutant and evaporative emissions that Ford provides, in the United States. The warranties are emitted by...
