Customer Assistance Guide 1st Printing
Page 3
...dealer for ESP coverage. GETTING THE SERVICE YOU NEED At home Ford Motor Company has authorized Ford and Lincoln-Mercury dealerships to fit your new vehicle is serviced properly. Ford and Lincoln-Mercury dealerships also carry genuine Ford parts and accessories, providing you receive at this level. 3 and...Ask your vehicle. coverage for rentals; See you receive peace-of-mind protection throughout the United States and Canada, provided by Ford. Each plan can be resolved at the dealership, speak with the service you with the owner or general manager of the ...
...dealer for ESP coverage. GETTING THE SERVICE YOU NEED At home Ford Motor Company has authorized Ford and Lincoln-Mercury dealerships to fit your new vehicle is serviced properly. Ford and Lincoln-Mercury dealerships also carry genuine Ford parts and accessories, providing you receive at this level. 3 and...Ask your vehicle. coverage for rentals; See you receive peace-of-mind protection throughout the United States and Canada, provided by Ford. Each plan can be resolved at the dealership, speak with the service you with the owner or general manager of the ...
Warranty Guide 1st Printing
Page 3
...warranty periods for Bumper to Bumper, Safety Restraint, Corrosion or Emissions Coverage. Some states may require a tax on all or part of the cost of certain repairs beyond the terms of warranty repairs. The New Vehicle Limited Warranty and the Emissions Warranties described...or invoice. Please have warranty coverage when you , the owner of the vehicle. Federalized Territories, or Canada. Sometimes Ford may have to pay the servicing Ford dealer in the United States, U.S Federalized Territories, or Canada. Federalized Territories; DO WARRANTIES APPLY IN OTHER COUNTRIES? ...
...warranty periods for Bumper to Bumper, Safety Restraint, Corrosion or Emissions Coverage. Some states may require a tax on all or part of the cost of certain repairs beyond the terms of warranty repairs. The New Vehicle Limited Warranty and the Emissions Warranties described...or invoice. Please have warranty coverage when you , the owner of the vehicle. Federalized Territories, or Canada. Sometimes Ford may have to pay the servicing Ford dealer in the United States, U.S Federalized Territories, or Canada. Federalized Territories; DO WARRANTIES APPLY IN OTHER COUNTRIES? ...
Warranty Guide 1st Printing
Page 6
... whichever comes first. During this coverage period, authorized Ford Motor Company dealers will repair, replace or adjust all parts on your vehicle, the dealer will use Ford or Motorcraft parts or remanufactured parts that are authorized by Ford. The coverage period for corrosion depends on page ... materials or workmanship. coverage lasts for five years, regardless of usage and/or environmental conditions - During this coverage period, Ford warrants your vehicle's safety belts and air bag Supplemental Restraint System (SRS) against defects in factory-supplied materials or 6 ...
... whichever comes first. During this coverage period, authorized Ford Motor Company dealers will repair, replace or adjust all parts on your vehicle, the dealer will use Ford or Motorcraft parts or remanufactured parts that are authorized by Ford. The coverage period for corrosion depends on page ... materials or workmanship. coverage lasts for five years, regardless of usage and/or environmental conditions - During this coverage period, Ford warrants your vehicle's safety belts and air bag Supplemental Restraint System (SRS) against defects in factory-supplied materials or 6 ...
Warranty Guide 1st Printing
Page 7
...COVERED? workmanship for five years after the vehicle leaves Ford's control • tampering with the vehicle, tampering with the emissions systems or with other parts that affect these components: cylinder block, heads and all internal parts, intake and exhaust manifolds, flywheel, timing gear,...injectors, injection pressure sensor, high pressure oil regulator, exhaust back pressure regulator and sensor, camshaft position sensor, accelerator switch. Ford covers these systems • Disconnecting or altering the odometer or allowing the odometer to Bumper Coverage period (three years or ...
...COVERED? workmanship for five years after the vehicle leaves Ford's control • tampering with the vehicle, tampering with the emissions systems or with other parts that affect these components: cylinder block, heads and all internal parts, intake and exhaust manifolds, flywheel, timing gear,...injectors, injection pressure sensor, high pressure oil regulator, exhaust back pressure regulator and sensor, camshaft position sensor, accelerator switch. Ford covers these systems • Disconnecting or altering the odometer or allowing the odometer to Bumper Coverage period (three years or ...
Warranty Guide 1st Printing
Page 8
...the Service Guide for these items. Examples from use and/or exposure to the elements. Maintenance/Wear Your New Vehicle Limited Warranty does not cover: (1) parts and labor needed to normal wear and tear. Here are examples: • stone chips, scratches • dings, dents • road salt, tree...does not cover damage caused by Use and/or the Environment Your New Vehicle Limited Warranty does not cover surface rust and deterioration of parts due to maintain the vehicle; Damage Caused by failure to maintain the vehicle, improperly maintaining the vehicle, or using the wrong fuel, ...
...the Service Guide for these items. Examples from use and/or exposure to the elements. Maintenance/Wear Your New Vehicle Limited Warranty does not cover: (1) parts and labor needed to normal wear and tear. Here are examples: • stone chips, scratches • dings, dents • road salt, tree...does not cover damage caused by Use and/or the Environment Your New Vehicle Limited Warranty does not cover surface rust and deterioration of parts due to maintain the vehicle; Damage Caused by failure to maintain the vehicle, improperly maintaining the vehicle, or using the wrong fuel, ...
Warranty Guide 1st Printing
Page 9
... occurs first, wheel alignment and tire balancing are not covered unless required by body builders or manufacturers other than Ford • vehicle's built with the Ford Ambulance Prep Package, see Important information about ambulance conversions (page 30). • engine tune-up Other Items and... Conditions Not Covered Your New Vehicle Limited Warranty also does not cover: • non-Ford parts of your vehicle that are not equipped with titles that specify "dismantled", "fire", "flood", "junk", "rebuilt", "reconstructed", or "salvaged" ...
... occurs first, wheel alignment and tire balancing are not covered unless required by body builders or manufacturers other than Ford • vehicle's built with the Ford Ambulance Prep Package, see Important information about ambulance conversions (page 30). • engine tune-up Other Items and... Conditions Not Covered Your New Vehicle Limited Warranty also does not cover: • non-Ford parts of your vehicle that are not equipped with titles that specify "dismantled", "fire", "flood", "junk", "rebuilt", "reconstructed", or "salvaged" ...
Warranty Guide 1st Printing
Page 10
...PUERTO RICO AND U.S. For daily rental units that must be towed because a covered part has failed during the warranty coverage period because of a vehicle defect in factory-supplied materials or workmanship, Ford Motor Company will cover towing to Bumper Warranty Coverage (three years or 36,000 ...the New Vehicle Limited Warranty, but the Program's time period runs concurrently with Bumper to the nearest Ford or Mercury dealership. 10 VIRGIN ISLANDS) Your vehicle is covered by another Ford warranty - If you are driving a daily rental unit. For emergency roadside assistance, call 1-800-...
...PUERTO RICO AND U.S. For daily rental units that must be towed because a covered part has failed during the warranty coverage period because of a vehicle defect in factory-supplied materials or workmanship, Ford Motor Company will cover towing to Bumper Warranty Coverage (three years or 36,000 ...the New Vehicle Limited Warranty, but the Program's time period runs concurrently with Bumper to the nearest Ford or Mercury dealership. 10 VIRGIN ISLANDS) Your vehicle is covered by another Ford warranty - If you are driving a daily rental unit. For emergency roadside assistance, call 1-800-...
Warranty Guide 1st Printing
Page 11
... Emissions Warranties for Your Vehicle TYPE OF COVERAGE YEARS IN SERVICE/MILES DRIVEN EMISSIONS DEFECTS WARRANTY Certain Emissions Parts* EMISSIONS PERFORMANCE WARRANTY Emissions Related Parts* 3/36,000 3/80,000 2/24,000 * Catalytic converters, electronic emissions control units, and onboard emissions...sets standards for emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows your warranty coverage under two emissions warranties that Ford provides, in your vehicle meet the requirements of the Clean Air Act. 5. For full details on emission control coverage...
... Emissions Warranties for Your Vehicle TYPE OF COVERAGE YEARS IN SERVICE/MILES DRIVEN EMISSIONS DEFECTS WARRANTY Certain Emissions Parts* EMISSIONS PERFORMANCE WARRANTY Emissions Related Parts* 3/36,000 3/80,000 2/24,000 * Catalytic converters, electronic emissions control units, and onboard emissions...sets standards for emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows your warranty coverage under two emissions warranties that Ford provides, in your vehicle meet the requirements of the Clean Air Act. 5. For full details on emission control coverage...
Warranty Guide 1st Printing
Page 12
...certain conditions. Emissions Defect Warranty Coverage Under the Emissions Defect Warranty, Ford provides coverage for labor, diagnosis or parts - During this booklet. 12 the emissions regulations of defective emissions-related parts listed under What is registered in a state where the state or... local government has an EPA-approved inspection and maintenance program, you meet all these emissions parts: • catalytic converter • electronic emissions control unit (PCM) • onboard emissions diagnostic device Emissions Performance Warranty ...
...certain conditions. Emissions Defect Warranty Coverage Under the Emissions Defect Warranty, Ford provides coverage for labor, diagnosis or parts - During this booklet. 12 the emissions regulations of defective emissions-related parts listed under What is registered in a state where the state or... local government has an EPA-approved inspection and maintenance program, you meet all these emissions parts: • catalytic converter • electronic emissions control unit (PCM) • onboard emissions diagnostic device Emissions Performance Warranty ...
Warranty Guide 1st Printing
Page 13
... level. • the diagnosis shows your vehicle). • Your vehicle has not been tampered with, misused or abused. List of Parts covered by emissions warranties • Air/Fuel Feedback Control System and Sensors • Altitude Compensation System • Catalytic Converter • ...(Manifold to Catalyst) • Electronic Engine Control Sensors and Switches • Exhaust Gas Recirculation (EGR) Valve, Spacer, Plate and Associated Parts • Exhaust Heat Control Valve • Exhaust Manifold 13 • Your vehicle fails to conform, during the warranty coverage period or two...
... level. • the diagnosis shows your vehicle). • Your vehicle has not been tampered with, misused or abused. List of Parts covered by emissions warranties • Air/Fuel Feedback Control System and Sensors • Altitude Compensation System • Catalytic Converter • ...(Manifold to Catalyst) • Electronic Engine Control Sensors and Switches • Exhaust Gas Recirculation (EGR) Valve, Spacer, Plate and Associated Parts • Exhaust Heat Control Valve • Exhaust Manifold 13 • Your vehicle fails to conform, during the warranty coverage period or two...
Warranty Guide 1st Printing
Page 14
...; PCV System and Oil Filler Cap • Powertrain Control Module • Pulsed Secondary Air Injection Valve/Secondary Air Injection Pump and Associated Parts • Spark Control Components • Spark Plugs and Ignition Wires • Synchronizer Assembly • Throttle Air Control Bypass Valve •... Assembly • TWC Air Control Valve • Volume Air Flow Sensor (1) Flex Fuel Vehicle only. Important information about List of Parts Also covered by the two emissions warranties are all emissions-related bulbs, hoses, clamps, brackets, tubes, gaskets, seals, belts, connectors...
...; PCV System and Oil Filler Cap • Powertrain Control Module • Pulsed Secondary Air Injection Valve/Secondary Air Injection Pump and Associated Parts • Spark Control Components • Spark Plugs and Ignition Wires • Synchronizer Assembly • Throttle Air Control Bypass Valve •... Assembly • TWC Air Control Valve • Volume Air Flow Sensor (1) Flex Fuel Vehicle only. Important information about List of Parts Also covered by the two emissions warranties are all emissions-related bulbs, hoses, clamps, brackets, tubes, gaskets, seals, belts, connectors...
Warranty Guide 1st Printing
Page 15
... IS NOT COVERED? Your Ford or Mercury dealer maintains a complete list of parts covered by the Emissions Defect Warranty, contact your dealer. Ford may deny you warranty coverage if your Owner Guide and the Service Guide; For more details about the specific parts covered by emissions warranties. ...first replacement time that is specified in your vehicle or a part has failed because of abuse, neglect...
... IS NOT COVERED? Your Ford or Mercury dealer maintains a complete list of parts covered by the Emissions Defect Warranty, contact your dealer. Ford may deny you warranty coverage if your Owner Guide and the Service Guide; For more details about the specific parts covered by emissions warranties. ...first replacement time that is specified in your vehicle or a part has failed because of abuse, neglect...
Warranty Guide 1st Printing
Page 16
... 14,000 LBS.*** EMISSIONS PERFORMANCE WARRANTY 3/50,000 7/70,000 5/50,000 3/50,000 For full emissions control, see: * Gross Vehicle Weight Rating ** These specific parts were selected on the basis of 14,000 lbs. California requirements for emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows your vehicle for... in a other state that adopts California's emissions standards and warranty regulations. for 5 years or 100,000 miles. 6. There are under the emissions control warranty that Ford provides to owners of 14,000 lbs.
... 14,000 LBS.*** EMISSIONS PERFORMANCE WARRANTY 3/50,000 7/70,000 5/50,000 3/50,000 For full emissions control, see: * Gross Vehicle Weight Rating ** These specific parts were selected on the basis of 14,000 lbs. California requirements for emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows your vehicle for... in a other state that adopts California's emissions standards and warranty regulations. for 5 years or 100,000 miles. 6. There are under the emissions control warranty that Ford provides to owners of 14,000 lbs.
Warranty Guide 1st Printing
Page 17
...short-term emission control system DEFECTS WARRANTY. Your emission control system may be made by Ford. Where a warrantable condition exists, Ford will be designed, built and equipped to you including diagnosis, parts and labor. ' Manufacturers Warranty Coverage For three years or 50,000 miles (whichever ...miles (whichever occurs first): 17 is defective, the part will repair your vehicle at no abuse, neglect or improper maintenance of time listed on your 1997-model vehicle. Ford must be repaired or replaced by Ford to explain the emission control system warranty on pages ...
...short-term emission control system DEFECTS WARRANTY. Your emission control system may be made by Ford. Where a warrantable condition exists, Ford will be designed, built and equipped to you including diagnosis, parts and labor. ' Manufacturers Warranty Coverage For three years or 50,000 miles (whichever ...miles (whichever occurs first): 17 is defective, the part will repair your vehicle at no abuse, neglect or improper maintenance of time listed on your 1997-model vehicle. Ford must be repaired or replaced by Ford to explain the emission control system warranty on pages ...
Warranty Guide 1st Printing
Page 18
...long-term emission control system DEFECTS WARRANTY. If you have any questions regarding your failure to a Ford or Mercury dealer as soon as a problem exists. If an emissions-related part listed on with coverage for the performance of the required maintenance listed in a reasonable amount of ... of California Air Resources Board Mobile Source Division 9528 Telstar Avenue El Monte, California 91731 18 If an emission-related part on your vehicle, but Ford cannot deny warranty coverage solely for the lack of receipts or for presenting your vehicle to ensure the performance of time...
...long-term emission control system DEFECTS WARRANTY. If you have any questions regarding your failure to a Ford or Mercury dealer as soon as a problem exists. If an emissions-related part listed on with coverage for the performance of the required maintenance listed in a reasonable amount of ... of California Air Resources Board Mobile Source Division 9528 Telstar Avenue El Monte, California 91731 18 If an emission-related part on your vehicle, but Ford cannot deny warranty coverage solely for the lack of receipts or for presenting your vehicle to ensure the performance of time...
Warranty Guide 1st Printing
Page 19
...? • This coverage applies to vehicle with a GVWR* of 14,000 pounds or less: If any emission-related part on your vehicle is defective, Ford will repair or replace the part for up to three years or 50,000 miles (whichever occurs first), under the short-term Defects Warranty. • ... Defects Warranty. • This coverage applies to vehicle with a GVWR* of 14,000 pounds or less: If your vehicle fails a Smog Check inspection, Ford will repair or replace the part for up to every California 1997-model vehicle, regardless of the GVWR of the vehicle. * Gross Vehicle Weight Rating List of...
...? • This coverage applies to vehicle with a GVWR* of 14,000 pounds or less: If any emission-related part on your vehicle is defective, Ford will repair or replace the part for up to three years or 50,000 miles (whichever occurs first), under the short-term Defects Warranty. • ... Defects Warranty. • This coverage applies to vehicle with a GVWR* of 14,000 pounds or less: If your vehicle fails a Smog Check inspection, Ford will repair or replace the part for up to every California 1997-model vehicle, regardless of the GVWR of the vehicle. * Gross Vehicle Weight Rating List of...
Warranty Guide 1st Printing
Page 20
... System and Oil Filler Cap • Powertrain Control Module • Pulsed Secondary Air Injection Valve/Secondary Air Injection Pump and Associated Parts • Spark Control Components • Spark Plugs and Ignition Wires • Synchronizer Assembly • Throttle Air Control Bypass Valve...(Manifold to Catalyst) • Electronic Engine Control Sensors and Switches • Exhaust Gas Recirculation (EGR) Valve, Spacer, Plate and Associated Parts • Exhaust Heat Control Valve • Exhaust Manifold • Fuel Filler Cap and Neck Restrictor • Fuel Injection System (1) ...
... System and Oil Filler Cap • Powertrain Control Module • Pulsed Secondary Air Injection Valve/Secondary Air Injection Pump and Associated Parts • Spark Control Components • Spark Plugs and Ignition Wires • Synchronizer Assembly • Throttle Air Control Bypass Valve...(Manifold to Catalyst) • Electronic Engine Control Sensors and Switches • Exhaust Gas Recirculation (EGR) Valve, Spacer, Plate and Associated Parts • Exhaust Heat Control Valve • Exhaust Manifold • Fuel Filler Cap and Neck Restrictor • Fuel Injection System (1) ...
Warranty Guide 1st Printing
Page 21
... this warranty are used with components on a certain recommended maintenance schedule. Coverage for 1997-Model Vehicles Under Long-Term Defects Warranty (Coverage for up to 7 years/70,000 Miles) Engine Size Part Name Catalytic Converter Exhaust Manifold - Right Fuel Tank Intake Manifold Throttle Body Assembly (..., seals, belts. If the diagnosis does not reveal a defect, the Defects Warranty does not apply. Left Exhaust Manifold - Your Ford dealer maintains a complete list of Parts. connectors, gasoline fuel lines and wiring harnesses that should be replaced on the List of covered...
... this warranty are used with components on a certain recommended maintenance schedule. Coverage for 1997-Model Vehicles Under Long-Term Defects Warranty (Coverage for up to 7 years/70,000 Miles) Engine Size Part Name Catalytic Converter Exhaust Manifold - Right Fuel Tank Intake Manifold Throttle Body Assembly (..., seals, belts. If the diagnosis does not reveal a defect, the Defects Warranty does not apply. Left Exhaust Manifold - Your Ford dealer maintains a complete list of Parts. connectors, gasoline fuel lines and wiring harnesses that should be replaced on the List of covered...
Warranty Guide 1st Printing
Page 22
Ford may deny you warranty coverage if your vehicle or a part failed because of abuse, neglect, improper maintenance, unapproved modifications or any items included in What Is Not Covered?, (page 5). 22 WHAT IS NOT COVERED?
Ford may deny you warranty coverage if your vehicle or a part failed because of abuse, neglect, improper maintenance, unapproved modifications or any items included in What Is Not Covered?, (page 5). 22 WHAT IS NOT COVERED?
Warranty Guide 1st Printing
Page 23
... an emergency repair on emission-related parts and a Ford or Mercury dealer is not available - Your dealer will decide whether the repair is covered by Ford in writing if your dealer is caused by Ford within 30 days also constitutes an emergency, and any Ford or Mercury dealer as soon as ...diagnosis. The notice will reimburse you request a delay or agree to obtain: (a) the parts that says your claim. so that you must have covered repairs made by someone other than a Ford or Mercury dealer your Ford or Mercury dealer will explain the basis for the cost of charge. Any repair not...
... an emergency repair on emission-related parts and a Ford or Mercury dealer is not available - Your dealer will decide whether the repair is covered by Ford in writing if your dealer is caused by Ford within 30 days also constitutes an emergency, and any Ford or Mercury dealer as soon as ...diagnosis. The notice will reimburse you request a delay or agree to obtain: (a) the parts that says your claim. so that you must have covered repairs made by someone other than a Ford or Mercury dealer your Ford or Mercury dealer will explain the basis for the cost of charge. Any repair not...