eMachines ET1831-03 Support Question
eMachines ET1831-03 Support Question
Find answers below for this question about eMachines ET1831-03 - Desktop PC.Need a eMachines ET1831-03 manual? We have 1 online manual for this item!
Question posted by khanneon55555 on November 14th, 2011
Runtime Error '10004'
I got a run-time error '10004' when opening a third-party program, according to Microsoft Support; the problem is with MS Excel 2010, which was removed by one of our techs. Should we restore our emachine?
Current Answers
Related eMachines ET1831-03 Manual Pages
User Guide - Page 3
Contents
1 Getting Help 1
eMachines Web site 3 Help and Support 3
Searching for a topic 4 BigFix 4 Online help 5 eMachines contact information 6
2 Checking Out Your eMachines Computer 7
Desktop PC Front 8 Desktop PC Back 10 Identifying your model 13
eMachines model and serial number 13 Microsoft Certificate of Authenticity 13
3 Getting Started 15
Working safely 16 Reducing eye ...
User Guide - Page 14
Important
Your computer hardware options and port locations may vary from the illustration below.
Chapter 2: Checking Out Your eMachines Computer
Desktop PC Front
Your computer includes the following components. DVD/CD drive
DVD/CD drive (optional)
Diskette drive (optional) USB port (optional)
Hard drive access indicator
Memory ...
User Guide - Page 15
Desktop PC Front
Component DVD/CD drive
Diskette drive (optional) USB ports (optional)
Hard drive access indicator IEEE 1394 ports (optional)
Memory card reader (optional)
Power button / Power indicator
Microphone jack
Icon Description
Use this drive to listen to audio CDs, install games and programs...information about how to access eMachines' Web site and eMachines Customer Care. Plug a USB...
User Guide - Page 16
Chapter 2: Checking Out Your eMachines Computer
Desktop PC Back
Your computer includes the following components.
Important
Your computer hardware options and port locations may vary from the illustration below. Voltage switch... input (Line in) jack
Telephone jack
Case cover thumbscrew
IEEE 1394 ports (optional)
Ethernet (network) jack
Modem jack Case cover thumbscrew
10
www.eMachines.com
User Guide - Page 17
... camera, keyboard, or mouse) into this jack.
Remove these ports. www.eMachines.com
11
If your computer is operating in an ... scanner, or other peripheral device" on page 28.
Desktop PC Back
Component Voltage switch
Power connector PS/2 mouse port
Icon...amplifier, or headphones into these screws before opening the case. This jack is supplied at a nominal 115 volts...
User Guide - Page 38
...eMachines.com Double-click
the drive letter (for the media reader access indicator to remove the memory card. You could lose data. Also, remove... the card from the reader before you use a memory card:
1 Insert the memory card into the memory card slot as indicated in a slot at a time. Chapter 4: Using Drives and Ports
Inserting a memory card
Caution
To avoid memory card damage or errors...
User Guide - Page 57
... of the System Properties dialog box in the General tab. Windows starts and the Windows desktop appears. 10 Click Start, Control Panel, then click Performance and Maintenance (if in "...side panel by following the instructions in Category view).
www.eMachines.com
51 The amount of the memory module and remove it. - OR If you are removing a DIMM from the memory module bank, gently pull ...
User Guide - Page 62
...problems with your computer, try these safety guidelines:
■ Never remove your computer case cover while your computer is not full.
■ If an error message appears on the screen, write down the exact message.
Type the keyword troubleshooting in a program... problem if:
■ Power cords or plugs are correctly grounded before accessing internal components. Help and Support
...
User Guide - Page 65
...detected and corrected, try using is IBM-compatible. ■ Try a different diskette. www.eMachines.com
59
Diskette drive
The diskette drive is not recognized ■ Shut down
(unprotected).... ■ The diskette may be read by the
diskette drive. ■ Run Error-checking on the diskette. ■ Try a different diskette. Computer
Troubleshooting
The computer will...
User Guide - Page 66
...eMachines.com
To restore deleted files:
1 Double-click the Recycle Bin icon. 2 Right-click the file you try restarting your computer. If the Recycle Bin was emptied before you want to restore, then click Restore.
Help and Support
For more information about restoring...restore a file, the file cannot be restored. Chapter 6: Troubleshooting
You see a "Non-system disk" or "Disk error" error ...
User Guide - Page 67
... unnecessary files from the diskette drive, then press ENTER. To fix hard drive problems, run the Error checking program. You see a "General failure reading drive C" error message ■ If a diskette is full, copy any files not regularly used to another drive. Help and Support
For more information about file management, click Start, then click Help and...
User Guide - Page 68
... having multiple programs open on your browser, then reconnect and open the browser.
See "Desktop PC Back" on page 10 to locate host" message and are using a cable or DSL modem, make sure that the modem cable is having technical difficulties. Double-check the URL or try a different URL. Contact your ISP technical support for help...
User Guide - Page 69
...the receive button in your e-mail program. ■ Make sure that your... see a "keyboard stuck" or "key failure" error message ■ Make sure that nothing is resting ... in the keyboard, turn it upside down to remove dust and lint trapped under the keys. ■...eMachines.com
63
Contact your computer and unplug the keyboard. Clean the keyboard and turn off your ISP for technical support...
User Guide - Page 70
... information about troubleshooting memory errors, click Start, then click Help and Support.
Modem (dial-up)
See also "Internet" on page 10 to help determine if a memory module is plugged into the telephone wall jack.
■ If you have been made correctly.
■ Make sure that your computer. See "Desktop PC Back" on page 62...
User Guide - Page 72
... Modems tab.
66
www.eMachines.com Some telephone cables do not meet required cable standards and may cause problems with a different communications program.
Your ISP may lower the speed even further. See "Desktop PC Back" on page 10 to make sure that the connections have a 56K modem Current fax technology only supports a maximum send and receive...
User Guide - Page 73
...Control Panel window opens. Help and Support
For more information about the modem
appears, the modem passed diagnostics. You may hear unusual handshaking sounds when the modems first connect. www.eMachines.com
67
...then click the arrow. If the handshaking sounds are too loud, you get an error such as port already open or the modem has failed to close the Phone and Modem Options dialog box....
User Guide - Page 77
... offline.
The Control Panel window opens. Help and Support
For more information about printer troubleshooting, click Start, then click Help and Support. You see a "Printer queue is full" error message ■ Make sure that the printer is not set a default printer:
1 Click Start, then click Control Panel.
www.eMachines.com
71 To set to use...
User Guide - Page 78
...■ If you print large files or many files at one time, you may want to add additional
memory to the printer. Type... in the Search box , then click the arrow.
72
www.eMachines.com Chapter 6: Troubleshooting
■ Wait until files have an online...for adding additional memory. Help and Support
For more information, see a "Printer is out of paper" error message After adding paper, make sure...
User Guide - Page 79
... with a detailed description of your problem, including the exact text of any error messages, and the steps you have taken.
■ Make sure that your computer is nearby at the time of this chapter.
If you use a surge protector, make sure that it . Telephone support
Telephone support
Before calling eMachines Customer Care
If you have a technical...
User Guide - Page 84
... with this device. When programming or making test calls to...In some situations.
78
www.eMachines.com The modem is designed to...the transmission, the date and time it unlawful for any message via... disconnect the equipment until the problem is Part 68-compliant.
If... Industry Canada. Connection to party line service is sent, ...03 (for details on telephone company-provided coin service.
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