Western Digital WDBAAA5000ARD Support Question
Western Digital WDBAAA5000ARD Support Question
Find answers below for this question about Western Digital WDBAAA5000ARD.Question posted by azchrannyazalea on December 2nd, 2014
Western Digital Wdbaaa5000ard Can't Be Read By My Computer
Current Answers
Answer #1: Posted by MightyMiroWD on December 3rd, 2014 8:58 AM
Member since:
July 30th, 2014 Points: 25,610
There are few basic troubleshooting steps you can try here:
1. Try connecting the drive with a different cable.
2. Try a different USB port (if possible from those on the back of your computer).
3. Try to connect it to a different computer and see if the drive is recognized.
If non of these steps help, then the best thing you can do is to contact a data recovery company so you can extract the stored information if possible. Here's a link with few WD data recovery partners: http://support.wdc.com/recovery/index.asp?wdc_lang=en and to our support line: http://support.wdc.com/contact/index.asp?lang=en.
Lastly, do not open the enclosure because even if the drive is removed from the case and connected directly to a computer, it will be unreadable because the hardware encryption chip is missing.
Hope this helps and best of luck! :)
An official WD representative
www.wdc.com
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