Vtech Kidizoom Smartwatch - Pink Support Question
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Question posted by emmasale on December 29th, 2016
Smart Watch Connected Via Usb Cable But Device Not Found
Current Answers
Answer #1: Posted by Troubleshooter101 on December 29th, 2016 6:17 AM
Despite your best efforts, the smart watch doesn't appear to connect to the computer.
Watch software errorResetting the watch will reboot the software, and possibly get rid of any issues the watch has in connecting. To reset the watch, flip the master power switch to the "OFF" position for 30 seconds, then flip it back to "ON". Push the home button to turn the watch back on, and try connecting to the computer again.
Bad cableIf rebooting the watch doesn't work, the problem may lie in the connecting cable being used. Test the cable with another device and USB port, and if the cable fails to connect, then it may need to be replaced.
Bad USB port on computerThe USB port on the computer may be the issue. If connecting the watch works on another computer, then there's a possibility that the port on your computer is faulty. Using a different port should work.
Bad USB port on smart watchIf none of the above solutions fix the problem, then the USB port on the watch may be faulty. The only way to fix this is to replace the circuit board.
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