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Vtech Kidizoom Smartwatch - Pink Support Question

Vtech Kidizoom Smartwatch - Pink Support Question

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Question posted by emmasale on December 29th, 2016

Smart Watch Connected Via Usb Cable But Device Not Found

I am trying to set up an account on Learning Lodge and register my sons Smart Watch but I keep getting the message that the device is not found and to connect it to the PC. I have tried turning the PC and the watch on and off, and have used the USB in different ports but to no avail.Strangely It seems to register the device in order to download pictures and videos that have been taken?thanksEmma

Current Answers

Answer #1: Posted by Troubleshooter101 on December 29th, 2016 6:17 AM
This answer was accepted by the poster of the original question.
Troubleshooter101

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Trouble connecting to computer

Despite your best efforts, the smart watch doesn't appear to connect to the computer.

Watch software error

Resetting the watch will reboot the software, and possibly get rid of any issues the watch has in connecting. To reset the watch, flip the master power switch to the "OFF" position for 30 seconds, then flip it back to "ON". Push the home button to turn the watch back on, and try connecting to the computer again.

Bad cable

If rebooting the watch doesn't work, the problem may lie in the connecting cable being used. Test the cable with another device and USB port, and if the cable fails to connect, then it may need to be replaced.

Bad USB port on computer

The USB port on the computer may be the issue. If connecting the watch works on another computer, then there's a possibility that the port on your computer is faulty. Using a different port should work.

Bad USB port on smart watch

If none of the above solutions fix the problem, then the USB port on the watch may be faulty. The only way to fix this is to replace the circuit board.

Thanks


Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful. Please feel free to submit further info for your question, if a solution was not provided. I appreciate the opportunity to serve you!
Troublshooter101

Related Vtech Kidizoom Smartwatch - Pink Manual Pages

User Manual - Page 2

... child's interest. Sincerely, Your iends at 's why all our electronic learning products are taught in a way that's b h fun and highly engaging to learn and grow! Dear Parent, At VTech®, we know how important... we know that use technology to do great things. To help prepare preschoolers for your child learn to fun school su ects such as art cla , music cla and even rece ! We...
User Manual - Page 3

... / FEATURES INTRODUCTION Kidizoom® Smartwatch is set to enable the watch will not function. Move the switch to to , the battery will be disconnected and the watch . 3 In addition to download more fantastic clock faces and photo effects in different themes, as well as other new games and applications. Connect to VTech® Learning Lodge™ to showing...
User Manual - Page 4

... with activities and settings. Unlock the packaging locks: Turn the packaging lock counter-clockwise several times. Home Button When the screen is recyclable. INCLUDED IN THIS PACKAGE • 1 Kidizoom® Smartwatch (with the included micro USB cable to transfer files to a computer and to wake up the watch . Please follow your child's safety. Micro USB Connect to the computer...
User Manual - Page 5

... on the shooting environments. The watch for connection with a small amount of the watch, then move it will take about 3 hours. 5 File Format Photos: Standard Baseline JPEG Video: AVI (Motion JPEG) Connectivity Micro USB 2.0 cable (included) for the first time, you will be possible to the 1 position. PRODUCT SPECIFICATION / GETTING STARTED PRODUCT SPECIFICATION Display 1.41...
User Manual - Page 6

... charged, a message will drain more demanding on the watch screen. • Check charging progress regularly throughout the process. • When the battery is turned off . If your watch. • Insert the micro USB cable (small end) into the micro USB port on the battery, such as taking photos and videos. Connect the watch to fully charge, please try charging from...
User Manual - Page 7

...with no change the current date and time. BATTERY NOTICE TO BEGIN USING Kidizoom® Smartwatch Make sure the battery switch is not in use . Swipe up ....setting screen will display first. Please dispose of batteries can lead to them bursting, causing a fire or chemical burns. The battery life varies from getting in the micro USB port. or shutter button When turning the watch...
User Manual - Page 8

... A COMPUTER FOR FILE TRANSFER You can transfer files between the watch . • Insert the larger end of time when in clock mode. Please refer to a PC or Mac computer using the included micro USB cable. Once connected, you can connect Kidizoom® Smartwatch to the Settings section in Settings / Advanced / Auto Screen Off. When the battery level is low, only...
User Manual - Page 9

... subfolder, or VIDEO subfolder for Kidizoom camera photo or video files) to the cable. There is fully covering the micro USB port of system data. Drag and drop the files to a location on your computer for storage of the watch when it is connected to your Kidizoom® Smartwatch, ensure the micro USB rubber cover is another removable...
User Manual - Page 10

...Macintosh Computer with an Intel processor Memory: 512 MB RAM 300 MB Hard disk space USB Port required Macintosh Software Requirements: Mac OS X version 10.6, 10.7, 10.8 or ...United States and other countries. Swipe left or right on both PC and Macintosh computers. Other Browsers Version *Internet connection required for selecting other trademarks are trademarks of their respective owners. ...
User Manual - Page 11

... approximately 1 second to turn Home Menu Press the home button to take a photo. There are 12 different activities to choose from the top of the clock display screen to go to Settings/Menu Layout. 1. Movies...large icons, go to the timer. Swipe up from the bottom of the clock screen to get to the stopwatch screen. Timer 7. Stopwatch 8. Time Master 10. or shutter icon on &#...
User Manual - Page 13

... 13 ACTIVITIES 5. Once you 'll see a few different faces, can ! 4. Alarm You can set an alarm, choosing from a selection of it will stop automatically after 3 seconds. Rotating Puzzle A.... Tap to preview the different tones and animations. Games There are 10 built-in Kidizoom® Smartwatch. B. Remember the face you spot the original face? C. There are 3 built-...
User Manual - Page 14

... and reset the stopwatch to zero. 8. Clock face Here you to try out. • Tap the time to enter the timer settings. The color of some clock faces can choose your favorite clock displays.... right to change the stopwatch style. on the minutes and seconds to change the time. Once set again. 6. Stopwatch Access the stopwatch here. • Tap the play icon on screen to ...
User Manual - Page 15

...make the owl character tell the set analog or digital time. •.... Downloads After registering an account and downloading the VTech® Learning LodgeTM software, you...connect your Kidizoom® Smartwatch to your Kidizoom® Smartwatch, you can browse the captured photos or play icon on screen to continue. Playback Here you will see steps to connecting to the VTech® Learning...
User Manual - Page 16

Connect Kidizoom® Smartwatch to confirm the delete command. Download and install the Learning LodgeTM software. 4. Run the software and download extra features for your computer, or visit this link directly: www.vtechkids.com/download 3. ACTIVITIES 12. A. Select again to a computer using the included micro USB cable. 2. B. How To Download Follow these ...
User Manual - Page 18

...wiping it is no time limit. Follow the instructions on screen to enter the menu. Keep the watch on the lens. (The auto screen off time is a simple protection flow for entering the parental... any direct heat source. 4. If it could be because there is set to one of direct sunlight and away from getting into the micro USB port. 2. If the pictures taken are in the same day. Once...
User Manual - Page 19

... home button to turn it on. Cannot connect to computer • Check the connections on the USB cable between the watch has stopped working 1. Turn the battery switch on again and then press the home button to turn it on it doesn't work properly. 3. Check to see the steps to clean the lens in operating Kidizoom® Smartwatch. WARNING A very...
User Manual - Page 20

... is connected to assist you have . Before requesting support, please be ready to provide or include the information below formats: Photos in Standard Baseline JPEG and Videos in Kidizoom® Smartwatch when it will be put in the DOWNLOAD/PHOTO folder, videos should be happy to a computer. It uses a standard USB mass storage device driver...
User Manual - Page 21

... display quality. Answer: If you connect Kidizoom® Smartwatch to your computer and access it as an external drive, you can set to allow for a longer exposure time. It auto adjusts the exposure time and light sensitivity depending on ? The downside of this option is better than 160 X 120. Try to improve the lighting to...
User Manual - Page 22

... on Kidizoom® Smartwatch, you can do at startup to take out the battery for disposal Note: The below steps must be viewed on the back of the watch using this. Question 8: I am trying to .... Caution How to get the pictures downloaded and saved? There is set to my computer. Is there something I connected per the instructions (connecting the micro USB cable to the watch .
User Manual - Page 24

... turning the equipment off and on, the user is connected... Connect the equipment into an outlet on a circuit different from that interference will not occur in a residential installation. THIS DEVICE ...try to correct the interference by the party responsible for help. OPERATION IS SUBJECT TO THE FOLLOWING TWO CONDITIONS: (1) THIS DEVICE MAY NOT CAUSE HARMFUL INTERFERENCE, AND (2) THIS DEVICE...

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