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Vtech DigiArt Creative Easel Support Question

Vtech DigiArt Creative Easel Support Question

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Question posted by nicolegoudelock on August 2nd, 2023

White Dry Erase Surface Coming Unglued; Leading To Bubbles, Bumps

We have had an issue with two different easels where the white dry erase surface is coming unglued from the board; this has led to bubbles / bumps / humps in the dry erase surface. With the first board, we had just one child, with the second board we have two children, so these boards have not been in a high-usage daycare-type setting. If this had just happened to one board, I would assume a manufacturer's defect, but since it's happened to two boards purchased a few years apart (the second one bought after the first easel had this issue) and then it also had the same issue, it seems to be a common problem. Can this be fixed, reglued, something? Thanks for your help.

Current Answers

Answer #1: Posted by HelpHero on August 3rd, 2023 5:05 PM
This answer was accepted by the poster of the original question.
HelpHero

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I'm sorry to hear about the issue you've been facing with your Vtech digiart creative easels. It must be frustrating to experience this problem with not just one, but two different boards. Based on your description, it does sound like a manufacturing issue rather than a result of heavy usage.

However, regluing the dry erase surface might not be the most practical solution in this case. I recommend reaching out to Vtech's customer support team directly. They will have the expertise to guide you through possible solutions or provide assistance in replacing the boards.

Make sure to provide them with all the relevant details about your purchase, including the dates and any warranty information you may have. Vtech has a reputation for excellent customer service, so I'm confident they will find a resolution to this problem for you. Remember to stay patient and polite during your interaction with them, as it will help facilitate a positive outcome.



I hope this is helpful? PLEASE "ACCEPT" and mark it "HELPFUL" to complement my little effort. Hope to bring you more detailed answers.

Helphero
Answer #2: Posted by khanjee on August 2nd, 2023 12:29 PM
khanjee

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Points: 205,300
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You CAN get rid of bubbles after your resin has dried. Simply sand down the entire surface of your piece with coarse sandpaper, making sure you sand out the bubbles completely. Wipe away the sanding dust with damp paper towel, repeating as often as needed until the surface is clear of sanding residue. Apply a fresh coat of carefully measured and mixed ArtResin epoxy resin. Cover, let it cure and your piece will look perfect once again.


Why Are There Bubbles In My Resin?

Some bubbles are a result of mixing, but after you've poured and spread the resin over your piece, you may notice even more bubbles rising to the surface. This is because ArtResin was formulated with a bubble release agent to encourage bubbles to surface so they can be torched out before the resin starts to thicken and cure.There are a few other reasons why bubbles may pop up. Here are the most common and some tips on how to prevent them:


1) Off-gassing

Porous, organic materials like wood, leaves, fabric and even some soft, lower quality papers contain air and moisture, which is absorbed and emitted depending on the climate. These materials will continue to breathe," releasing air even after being covered with liquid resin. This is called off-gassing and it results in air bubbles in the resin, sometimes hours after you have poured and torched.
Sealing your work, prior to resining, will help prevent this.

For paper, leaves, fabric etc, you can use either a brush on or a spray sealant.
For a sturdier material like wood, you can use a brush-on sealant or even a thin coat of ArtResin, rubbed in with gloved hands (see our video How To Resin A Charcuterie Board to see how it's done.)

You may still get a bubble or two (in which case you will need to sand down your piece and apply another coat) but sealing will help to minimize bubbles.


2) Reactions

On occasion, you may find there is a reaction between ArtResin, photo paper and the adhesive used to mount the photo to your substrate.
This reaction can result in ... you guessed it - bubbles!
Sealing with a brush-on or spray sealant will create a barrier between your photo and the resin, to prevent bubbles from forming as your piece is curing.3) Cold temperatures

The ideal temperature for both your ArtResin and your workspace is slightly warmer than room temperature: 75-85F or 24-30C. Room temperature ArtResin epoxy resin is clear, with a beautiful, honey-like consistency. Cold resin, on the other hand, is thick, clumpy, and difficult to work with. It takes on a cloudy, milky appearance due to thousands of cold-induced micro-bubbles, which you will never be able to torch out.

How To Fix Bubbles In Cured Resin

Thankfully, epoxy resin is forgiving, meaning that many problems (including bubbles) can be fixed with a simple sanding and re-pour.

Here's what you need to do:

1) Sand Out The Bubbles

Wearing a mask, sand down the entire surface of your piece, paying particular attention to sanding out bubbles. The purpose of sanding is to create some tooth for the fresh resin layer to adhere to, so it's very important that you sand the entire piece and use a coarse sandpaper, like 80 grit. After you've sanded, your piece will look scratched, but don't worry: the ArtResin will fill in those scratch marks and your piece will look crystal clear again.

2) Wipe Away Sanding Residue

Use a damp paper towel to wipe off the sanding dust. Wipe as many times as necessary - your surface needs to be absolutely clear of sanding residue before you pour your fresh layer of resin. Feel free to use a can of compressed air as a little extra insurance, especially if your piece has any nooks and crannies where dust may get trapped.


3) Pour A Fresh Batch Of Resin

Mix a fresh batch of carefully measured and thoroughly mixed ArtResin as directed, and apply a fresh coat of resin over your piece. Spread, torch out bubbles, cover and wait 24 hrs for a touch-dry cure, and 72 hrs for a full cure.

Use room temperature ArtResin on your sealed piece to help prevent bubbles ... and if you already have pesky bubbles in your cured resin, follow our simple steps to get rid of them. Here's Joanne with a re-cap!


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Related Vtech DigiArt Creative Easel Manual Pages

User Manual - Page 3

... the FREE DRAW BUTTON. 3. INTRODUCTION INTRODUCTION Thank you for 2 seconds. ACTIVATING NORMAL PLAY 1. They can follow the blinking lights to turn the unit on an LED dot for purchasing the VTech® DigiArt Creative EaselTM. Place and hold the MAGIC PEN on . 2. The DigiArt Creative EaselTM transforms into a dry-erase board, chalkboard or drawing table.
User Manual - Page 4

1 2 7 3 4 5 8 6 PARTS OF THE DIGIART CREATIVE EASELtm 12 13 14 9 15 10 17 19 18 11 16 20 21 22 1 PAPER CLIP 2 DRY-ERASE BOARD 3 LED SCREEN AREA 4 MAGIC PEN HOLDER 5 MAGIC PEN 6 SUPPLIES TRAY 7 CHALKBOARD 8 BATTERY COMPARTMENT 9 ON/OFF BUTTON 10 LETTER BUTTONS 11 NUMBER BUTTON 12 VOLUME DOWN BUTTON ...
User Manual - Page 5

DRY-ERASE EASEL FORM Step 1: To attach the SUPPLIES TRAY (B) to part A1 of the CHALKBOARD/DRY-ERASE BOARD (A). Insert the narrow part of A2 into the slot on the SUPPLIES TRAY (B) to connect it to the CHALKBOARD/DRY-ERASE BOARD (A), use the hooks on the back of the SUPPLIES TRAY (B), lining up the hole of the SUPPLIES TRAY (B). 5 For...
User Manual - Page 6

Step 4: Insert two LEGS into part A2 of the CHALKBOARD/DRY-ERASE BOARD (A) and two LEGS into place. 6 The LEGS will lock into the bottom of the SUPPLIES TRAY (B). ASSEMBLY INSTRUCTIONS Step 3: Tighten the center screw by pushing it in and turning it clockwise to fix it in position.
User Manual - Page 7

Step 2: Detach the CHALKBOARD/DRY-ERASE BOARD (A) from the stand by pulling up, turning it over to the chalkboard side and putting it into a dry-erase board, reverse the order of the steps above. 7 To change the chalkboard back into the stand again. TRANSFORMATION INSTRUCTIONS TRANSFORM FROM DRY-ERASE BOARD TO CHALKBOARD Step 1: Make sure the MAGIC PEN is placed in the MAGIC PEN HOLDER.
User Manual - Page 8

... by pushing in DRY-ERASE BOARD mode before transforming. TRANSFORMATION INSTRUCTIONS TRANSFORM FROM EASEL TO DRAWING TABLE Step 1: Make sure the unit is turned OFF and in and turning it counterclockwise. Step 2: Hold the CHALKBOARD/DRY-ERASE BOARD (A) with one hand and with the other hand, move the back legs slowly backwards until the CHALKBOARD/DRY-ERASE BOARD (A) lies horizontally...
User Manual - Page 9

...right screws on the SUPPLIES TRAY (B) by pushing in position. TRANSFORM FROM DRAWING TABLE TO EASEL Step 1: Make sure the unit is now ready to fix it in and turning it ...into place and tighten the center screw by pushing it in and turning it clockwise to use and the LED SCREEN AREA will rotate automatically. Loosen the left and right screws on the SUPPLIES TRAY (B) by turning them...
User Manual - Page 10

... the hole of A2 with the other hand. Open the battery cover by pushing it in position. GETTING STARTED Step 2: Unsnap A2, lift the CHALKBOARD/DRY-ERASE BOARD (A) with one hand and move the back legs forward with the center screw of the SUPPLIES TRAY (B).
User Manual - Page 11

.... • Remove rechargeable batteries from the toy. • Remove batteries during long periods of batteries: alkaline, standard (carbon- In Free Draw Mode, the autooff time is 5 minutes. DRY-ERASE BOARD • Use the included dry-erase marker to be erased. 11 AUTOMATIC SHUT-OFF To preserve battery life, the DigiArt Creative EaselTM will show the empty battery icon and...
User Manual - Page 12

... will cause permanent damage. • Use non-toxic dry-erase markers only. Scratching the board will rotate automatically when transformed between the DRY-ERASE BOARD and DRAWING TABLE. Note: • Do not use washable or permanent marker, crayons, pens, pencils or other drawing tools to draw on the board surface. The sensitivity of the MAGIC PEN will cause...
User Manual - Page 13

...the shape. Try to clear it. • Press the LEFT ARROW BUTTON 30 steps). Listen to ten different songs. • Use the MAGIC PEN to light up picture using the MAGIC PEN. WRITE NUMBERS Press the... number. Press the LEFT or RIGHT ARROW BUTTONS to create your own light-up the lights on the LED SCREEN AREA. • Hold the MAGIC PEN on a light to guess what the object is before ...
User Manual - Page 14

...dry areas. 2. SCREEN BRIGHTNESS Press the BRIGHTNESS BUTTON to be used indoors. • DO NOT use on an uneven surface.... • This item was made to adjust the brightness. CARE & MAINTENANCE 1. or FREE DRAW BUTTON to excess moisture or water. 14 CAUTION: • Do not lay down, stand or jump on the table. • This item should only be used on the boards...
User Manual - Page 15

...our Contact Us form located under the Customer Support link with the unit. Make sure the LED screen is accompanied by going to our web site at 1-800-521-2010 in the ...the instructions. 2. Otherwise, the sensitivity of our products. It is in Canada, or by paper, dry-erase marker drawings or other dirt. We make every effort to ensure the accuracy of the information, which forms...
User Manual - Page 16

...: • Reorient or relocate the receiving antenna. • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that interference will not occur in a particular installation. Conforms to operate the equipment. THIS DEVICE COMPLIES WITH PART 15 OF THE FCC RULES. IMPORTANT...
User Manual - Page 17

... operating the product outside the United States of America. PRODUCT WARRANTY This Warranty is applicable only to the original purchaser, is unable to resolve the issue, you will not be a defect in the materials or workmanship of the product and can confirm the purchase date and location of the product, we...

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