Toshiba Satellite C655 Support Question
Toshiba Satellite C655 Support Question
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Question posted by staszadrian on September 17th, 2014
Toshiba Satellite C655-s5225 Wont Turn On
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Current Answers
Answer #1: Posted by freginold on October 29th, 2014 4:52 PM
freginold
Member since:
December 20th, 2011 Points: 23,253,895
Member since:
December 20th, 2011 Points: 23,253,895
When a laptop won't power on, it's often because of one of four things: the battery, the battery charger/AC adapter, the power board/battery charging board (if the laptop has one), or the motherboard. Without being able to troubleshoot the laptop, it's almost impossible to say for sure which of the components is causing the problem.
You can attempt to rule out the battery by attaching the AC adapter and trying to turn the laptop on. If the laptop turns on when on AC power but won't turn on with the battery, then one of two things is happening: either the battery is bad, or the charger is bad and the battery has run down. If the laptop won't turn on with or without the AC adapter plugged in, then the battery is not the problem. If your AC adapter has an LED on it, you can often tell if the adapter isn't working because the LED won't light up. (However, just because the LED does come on doesn't mean the adapter is working as it should.)
If it doesn't seem to be either the charger/adapter or the battery, then you're probably looking at either the power board or motherboard. If you are comfortable taking the laptop apart, you might want to try replacing the power board, which is the board that the charger plugs into. Amazon.com sells power boards (also sometimes called power jack boards) for many laptops for between $15 and $30.
The motherboard is a more expensive option to replace, so a good rule of thumb is to try the less expensive parts first. If it still won't power on, you may have a bad motherboard, in which case it might be cheaper to get a new laptop than have the motherboard repaired or replaced.
For information more specific to your model, see the Troubleshooting section of the user guide (pages 164-166). You can download the user guide here if you don't have it.
You can attempt to rule out the battery by attaching the AC adapter and trying to turn the laptop on. If the laptop turns on when on AC power but won't turn on with the battery, then one of two things is happening: either the battery is bad, or the charger is bad and the battery has run down. If the laptop won't turn on with or without the AC adapter plugged in, then the battery is not the problem. If your AC adapter has an LED on it, you can often tell if the adapter isn't working because the LED won't light up. (However, just because the LED does come on doesn't mean the adapter is working as it should.)
If it doesn't seem to be either the charger/adapter or the battery, then you're probably looking at either the power board or motherboard. If you are comfortable taking the laptop apart, you might want to try replacing the power board, which is the board that the charger plugs into. Amazon.com sells power boards (also sometimes called power jack boards) for many laptops for between $15 and $30.
The motherboard is a more expensive option to replace, so a good rule of thumb is to try the less expensive parts first. If it still won't power on, you may have a bad motherboard, in which case it might be cheaper to get a new laptop than have the motherboard repaired or replaced.
For information more specific to your model, see the Troubleshooting section of the user guide (pages 164-166). You can download the user guide here if you don't have it.
Related Toshiba Satellite C655 Manual Pages
User Manual - Page 1
Satellite® C640/C650 Series User's Guide
If you need assistance: ❖ Toshiba's Support Web site
pcsupport.toshiba.com ❖ Toshiba Customer Support Center
Calling within the United States (800) 457-7777 Calling from outside the United States (949) 859-4273 For more information, see "If Something Goes Wrong" on page 157 in this guide.
GMAD00246010 03/10
User Manual - Page 2
...TOSHIBA, ITS AFFILIATES AND SUPPLIERS SHALL HAVE NO RESPONSIBILITY FOR DAMAGE TO OR LOSS OF ANY BUSINESS, PROFITS, PROGRAMS, DATA, NETWORK SYSTEMS OR REMOVABLE STORAGE MEDIA ARISING OUT OF OR RESULTING FROM THE USE OF THE PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY THEREOF. Model: Satellite...OTHER STORAGE DEVICES AND THE DATA CANNOT BE RECOVERED, TOSHIBA SHALL NOT BE LIABLE FOR ANY DAMAGE OR LOSS ...
User Manual - Page 3
... modifications made to this equipment does cause harmful interference to radio and TV reception.
ACCORDINGLY, TOSHIBA, ITS AFFILIATES AND SUPPLIERS DISCLAIM ANY AND ALL LIABILITY ARISING OUT OF THE USE OF THE...Shielded cables must be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by Toshiba could lead to injury to this equipment.
User Manual - Page 7
... for harmful interference to co-channel Mobile Satellite systems.
High power radars are designed to...you may interfere with any such problem, immediately turn off your network connection. Radio Frequency Interference Requirements
...toshiba-europe.com/computers/tnt/bluetooth.htm in Europe or pcsupport.toshiba.com in the 5.15 GHz to 5.25 GHz frequency range. Wireless Interoperability
The TOSHIBA...
User Manual - Page 8
... are encouraged to ask for authorization to turning on board airplanes, or ❖ In any other antenna or transmitter. Nevertheless, the TOSHIBA Wireless LAN Mini PCI Card shall be ...LAN products operate within the guidelines found in radio frequency safety standards and recommendations, TOSHIBA believes Wireless LAN is perceived or identified as described in a specific organization or ...
User Manual - Page 12
... to 2,483.5 MHz for mobile object identification systems (RFID) used , change the location of use, or turn off the source of 2.4 GHz.
2 DS: This equipment uses DS-SS modulation. 12
Using this Equipment ...: This equipment uses OFDM modulation.
3 The interference range of the equipment listed above.
2. Contact TOSHIBA Direct PC if you have problems with any of this product to 2,483.5 MHz.
User Manual - Page 22
...® Wireless Technology Interoperability
Bluetooth® Cards from TOSHIBA are designed to be interoperable with any such problem, immediately turn off either one another.
Please contact Toshiba computer product support on Web site http://www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or pcsupport.toshiba.com in the United States for more information...
User Manual - Page 24
...24
Bluetooth® Wireless Technology and Your Health
The products with Bluetooth wireless technology prior to turning on the use by the proprietor of the building or responsible representatives of the organization. If... and committees of the scientific community and result from TOSHIBA is much less than the electromagnetic energy emitted by wireless devices such as harmful. Nevertheless, ...
User Manual - Page 28
... of Toshiba's commitment to environmental considerations. Secure Digital and SD are either registered trademarks or trademarks of SD Card Association. All other countries. 28
Trademarks
Satellite is ...Corporation or its subsidiaries in and recycling programs. For details, please visit www.laptops.toshiba.com/green. Computer Disposal Information
The LCD display lamp in the United States ...
User Manual - Page 30
30
Contents
Turning on the power 49 Setting up your software 49 Registering your computer with Toshiba 50 Adding optional external devices 50 Adding memory (optional ...external display devices 79 Connecting an external monitor or projector.....79 Directing the display output when you
turn on the computer 80 Adjusting the quality of the external display......81 Using an external keyboard 81...
User Manual - Page 33
... Diagnostic Tool Utility 150 Mouse Utility 151 TOSHIBA Hardware Setup 152 TOSHIBA Zooming Utility 154 TOSHIBA Accessibility 155 TOSHIBA Service Station 156
Chapter 6: If Something Goes Wrong 157
Problems that are easy to fix 157 Problems when you turn on the computer............158 The Windows® operating system is not working ..160
Using Startup options...
User Manual - Page 42
... result in serious injury or permanent damage to the computer. Exposure to an authorized service center. Turn off the computer.
2. Failure to follow these eventualities should observe certain precautions to further reduce the... water, seawater or moisture.
Keeping yourself comfortable
The Toshiba Instruction Manual for Safety and Comfort, included with the underside or surface of travel.
User Manual - Page 51
... area before replacing it must be lost. If you install or remove a memory module, turn off the computer using the Start menu. NOTE
For this procedure. To avoid damaging the ... slot.
Getting Started
Adding memory (optional)
51
NOTE
Before adding external devices or memory, Toshiba recommends setting up your software. See "Setting up your software" on may be hot. If...
User Manual - Page 72
..., a message displays indicating that the drive has been recovered.
9 Press any key on the keyboard to your computer.
3 Turn on -screen instructions to complete the recovery process. Click Yes to continue.
6 When the Toshiba Recovery Wizard opens and the Selecting a Process screen displays, select Recovery of Factory Default Software and then click...
User Manual - Page 73
... the internal storage drive will delete all data and partitions from the internal storage drive:
1 Access the Toshiba Recovery Wizard on your internal storage drive or on your recovery DVDs/media.
❖ To access the Recovery... screen:
❖ Delete all data on your recovery DVDs/media: Turn off your internal storage drive. This process may take several hours, depending on page 59.
User Manual - Page 109
...
Do not set the volume too high when using an application that is turned on headphones to open Windows Media® Player and use the associated software to listen, turn the volume down. Recording optical media
Depending on the configuration, your computer ...and the Auto-Run feature does not automatically start your computer's detailed specifications at pcsupport.toshiba.com.
User Manual - Page 110
...indicator light is glowing.
Do not press the eject button while the drive in your Toshiba optical disc drive may also prevent or limit recording or viewing of certain optical media... media recorders. Removing a disc with the computer on
To remove an optical disc with the computer turned off inside the computer and damage it.
Pencil lead can break off : 1 Insert a slender object...
User Manual - Page 113
...turned off.
Battery may cause the battery meter to be inaccurate. However, for better accuracy of individual components. NOTE
For optimum optical media performance, it is recommended that stores your Toshiba... fully discharge the battery periodically.
To ensure that will be obtained by Toshiba under any individual user. Please see the accessories information included with your...
User Manual - Page 114
..., power management settings, and features used.
For more than a week at accessories.toshiba.com. Never leave batteries in system performance or stability issues.
For assistance with your... and battery modes.
NOTE
Battery charge time may only charge while the computer is turned on. 114
Mobile Computing
Charging batteries
TECHNICAL NOTE: Depending on your computer). If you...
User Manual - Page 125
... option.
❖ When you install the battery pack, you can purchase through the Toshiba Web site at accessories.toshiba.com.
❖ A reverse polarity condition should hear a click when it immediately. Safety...explode and release caustic liquid.
❖ If a battery is being used or charged, turn off the computer's power immediately and disconnect the power cord/cable from the computer.
...
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