Toshiba Satellite C655 Support Question
Toshiba Satellite C655 Support Question
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Question posted by mterko on July 30th, 2014
Toshiba Satellite C655 S5142 Wont Turn On
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Current Answers
Answer #1: Posted by freginold on June 3rd, 2020 11:12 PM
freginold
Member since:
December 20th, 2011 Points: 23,253,885
Member since:
December 20th, 2011 Points: 23,253,885
When a laptop won't power on, it's often because of one of four things: the battery, the battery charger/AC adapter, the power board/battery charging board (if the laptop has one), or the motherboard. Without being able to troubleshoot the laptop, it's almost impossible to say for sure which of the components is causing the problem.
You can attempt to rule out the battery by attaching the AC adapter and trying to turn the laptop on. If the laptop turns on when on AC power but won't turn on with the battery, then one of two things is happening: either the battery is bad, or the charger is bad and the battery has run down. If the laptop won't turn on with or without the AC adapter plugged in, then the battery is not the problem. If your AC adapter has an LED on it, you can often tell if the adapter isn't working because the LED won't light up. (However, just because the LED does come on doesn't mean the adapter is working as it should.)
If it doesn't seem to be either the charger/adapter or the battery, then you're probably looking at either the power board or motherboard. If you are comfortable taking the laptop apart, you might want to try replacing the power board, which is the board that the charger plugs into. Amazon.com sells power boards (also sometimes called power jack boards) for many laptops for between $15 and $30.
The motherboard is a more expensive option to replace, so a good rule of thumb is to try the less expensive parts first. If it still won't power on, you may have a bad motherboard, in which case it might be cheaper to buy a new laptop than have the motherboard repaired or replaced.
For information more specific to your model, see the Troubleshooting section of the user guide (pages 164-166). You can download the user guide here if you don't have it.
You can attempt to rule out the battery by attaching the AC adapter and trying to turn the laptop on. If the laptop turns on when on AC power but won't turn on with the battery, then one of two things is happening: either the battery is bad, or the charger is bad and the battery has run down. If the laptop won't turn on with or without the AC adapter plugged in, then the battery is not the problem. If your AC adapter has an LED on it, you can often tell if the adapter isn't working because the LED won't light up. (However, just because the LED does come on doesn't mean the adapter is working as it should.)
If it doesn't seem to be either the charger/adapter or the battery, then you're probably looking at either the power board or motherboard. If you are comfortable taking the laptop apart, you might want to try replacing the power board, which is the board that the charger plugs into. Amazon.com sells power boards (also sometimes called power jack boards) for many laptops for between $15 and $30.
The motherboard is a more expensive option to replace, so a good rule of thumb is to try the less expensive parts first. If it still won't power on, you may have a bad motherboard, in which case it might be cheaper to buy a new laptop than have the motherboard repaired or replaced.
For information more specific to your model, see the Troubleshooting section of the user guide (pages 164-166). You can download the user guide here if you don't have it.
Related Toshiba Satellite C655 Manual Pages
User Manual - Page 1
GMAD00246010 03/10 Satellite® C640/C650 Series User's Guide
If you need assistance: ❖ Toshiba's Support Web site
pcsupport.toshiba.com ❖ Toshiba Customer Support Center
Calling within the United States (800) 457-7777 Calling from outside the United States (949) 859-4273 For more information, see "If Something Goes Wrong" on page 157 in this guide.
User Manual - Page 2
... DRIVE OR OTHER STORAGE DEVICES AND THE DATA CANNOT BE RECOVERED, TOSHIBA SHALL NOT BE LIABLE FOR ANY DAMAGE OR LOSS OF DATA, OR ANY OTHER DAMAGE RESULTING THEREFROM... TO CONFIRM WHETHER THE DATA HAS BEEN SUCCESSFULLY COPIED OR TRANSFERRED. Protection of the data. Model: Satellite® C640/C650 Series
Recordable and/or ReWritable Drive(s) and Associated Software Warranty
The computer system you...
User Manual - Page 3
... facilities or systems or any "critical applications." If this equipment. IF YOU USE THE COMPUTER PRODUCTS IN A CRITICAL APPLICATION, YOU, AND NOT TOSHIBA, ASSUME FULL RESPONSIBILITY FOR SUCH USE. Shielded cables must be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by...
User Manual - Page 7
... 5.65 GHz to 5.85 GHz bands. Wireless Interoperability
The TOSHIBA Wireless LAN Mini PCI Card products are designed to be used...reduce the potential for harmful interference to co-channel Mobile Satellite systems.
High power radars are allocated as defined by the...device. If you may interfere with any such problem, immediately turn off your network connection. FCC requires this product to be ...
User Manual - Page 8
...Regulatory Information
The TOSHIBA Wireless LAN Mini PCI Card must not be installed and used in conjunction with the manufacturer's instructions as harmful. Exposure to turning on the use... is perceived or identified as described in radio frequency safety standards and recommendations, TOSHIBA believes Wireless LAN is far much less than the electromagnetic energy emitted by consumers...
User Manual - Page 12
...equipment causes RF interference to other radio stations, promptly change the location of use, or turn off the source of emissions.
3. If this equipment is possible to avoid the band ...identification systems. Indication The indication shown below appears on devices incorporating this product.
Contact TOSHIBA Direct PC if you have problems with any of the equipment listed above.
2. ...
User Manual - Page 22
...Toshiba computer product support on Web site http://www.toshiba-europe.com/ computers/tnt/bluetooth.htm in Europe or pcsupport.toshiba...www.toshiba-europe.com/computers/tnt/ bluetooth.htm in Europe or pcsupport.toshiba.... less than TOSHIBA portable computers. Always use Bluetooth cards from TOSHIBA in the ...devices simultaneously, you use Bluetooth cards from TOSHIBA close to a total of 2.4 GHz ...
User Manual - Page 24
... technology operate within the guidelines found in radio frequency safety standards and recommendations, TOSHIBA believes Bluetooth wireless technology is minimized.
airports), you are encouraged to ask for...power of the Bluetooth Card from deliberations of panels and committees of interference to turning on the use of the organization.
In some situations or environments, the use...
User Manual - Page 28
... Association. MultiMediaCard and MMC are either registered trademarks or trademarks of Intel Corporation or its subsidiaries in and recycling programs. For details, please visit www.laptops.toshiba.com/green.
Wi-Fi is under license. Microsoft, Outlook, Windows, and Windows Media are registered trademarks of...
User Manual - Page 30
30
Contents
Turning on the power 49 Setting up your software 49 Registering your computer with Toshiba 50 Adding optional external devices 50 Adding memory (optional ...external display devices 79 Connecting an external monitor or projector.....79 Directing the display output when you
turn on the computer 80 Adjusting the quality of the external display......81 Using an external keyboard 81...
User Manual - Page 33
... Diagnostic Tool Utility 150 Mouse Utility 151 TOSHIBA Hardware Setup 152 TOSHIBA Zooming Utility 154 TOSHIBA Accessibility 155 TOSHIBA Service Station 156
Chapter 6: If Something Goes Wrong 157
Problems that are easy to fix 157 Problems when you turn on the computer............158 The Windows® operating system is not working ..160
Using Startup options...
User Manual - Page 42
... should accidentally occur, immediately:
1. Turn off the computer.
2. Never allow any liquids to spill into any of use, and to liquid or moisture can cause electric shock or fire, resulting in damage or serious injury.
Exposure to withstand the rigors of the computer.
Keeping yourself comfortable
The Toshiba Instruction Manual for Safety...
User Manual - Page 51
... computer's power on may be hot. If you install or remove a memory module, turn off the computer using the Start menu. See "Setting up your software" on the...two memory modules. Getting Started
Adding memory (optional)
51
NOTE
Before adding external devices or memory, Toshiba recommends setting up your software.
Allow the module(s) to cool to follow these directions could result in...
User Manual - Page 72
... all data on -screen instructions to complete the recovery process. Click Yes to continue.
6 When the Toshiba Recovery Wizard opens and the Selecting a Process screen displays, select Recovery of Factory Default Software and then click... a USB flash drive, connect the USB flash drive to your computer.
3 Turn on the keyboard to its out-of-box state and specify a custom size for the C: drive.
User Manual - Page 73
...recovery files to continue.
❖ To access the Recovery Wizard on your recovery DVDs/media: Turn off your data to restore the internal storage drive, use one of the following options on the... screen:
❖ Delete all data and partitions from the internal storage drive:
1 Access the Toshiba Recovery Wizard on your internal storage drive or on your recovery DVDs/media.
❖ To access...
User Manual - Page 109
... your disc, try launching the optical disc manually.
The drive will run using headphones.
Continuous exposure to listen, turn the volume down.
If the computer is associated with an optical disc drive that allows you insert an optical disc ... headphones to loud sound can harm your computer's detailed specifications at pcsupport.toshiba.com.
Before putting on the disc.
User Manual - Page 110
...may also prevent or limit recording or viewing of certain optical media. For details on your Toshiba computer or optical disc drive. Additionally, certain optical media recorded on how to use a...lead can break off
To remove a disc with the computer turned on: 1 Press the eject button on
To remove an optical disc with the computer turned off: 1 Insert a slender object, such as a straightened...
User Manual - Page 113
.... Please see "Maintaining your battery" on page 126 for up to your computer or visit the Toshiba Web site at least once a month.
If the computer is continuously operated on AC power, either... through an AC adaptor or a port replicator (if applicable to a month while the computer is turned off. This may shorten the life of a system's battery life under any individual user.
For ...
User Manual - Page 114
...may reduce the potential charge of the system should use the battery charger specified by Toshiba. Always use the preset configuration. You can then replace a discharged battery and continue... charged battery packs with setup changes, contact Toshiba's Customer Support Center. NOTE
Battery charge time may only charge while the computer is turned on.
For assistance with you can use ...
User Manual - Page 125
...remove the battery pack from the power socket. Short-circuiting the battery can purchase through the Toshiba Web site at accessories.toshiba.com.
❖ A reverse polarity condition should be installed in reverse polarity.
❖ ...and reverse charging could damage it is being used or charged, turn off the computer's power immediately and disconnect the power cord/cable from the computer.
❖...
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