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Toshiba 42AV500U Support Question

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Question posted by lillianm1 on April 12th, 2010

Toshiba Model 42av500u Lcd Picture Problem

We bought this TV a year ago last Dec. From time to time whern we turn our TV on we have no picture but have sound. We are using the remote and we may have to try a many as 2-4 times before the picture comes on.We never know when it will happen. The tv works fine except for this.What could be the problem

Current Answers

Answer #1: Posted by toshiba99282 on October 20th, 2010 11:34 AM
This answer was accepted by the poster of the original question.
toshiba99282

Member since:
October 20th, 2010

Points: 1,110
1,110
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The issue you are discibing is what is known as in the industry as "darkstart". 

If it happens simply turn the TV off & back on once (or twice).  The condition is intermittent happening rarely and may occur after prolonged periods of being turned off (more than 1 day).  External factors such as installation in a cool room (basement) and low ambient light conditions (in a cabinet with closed doors or in a dark corner) increase frequency of the condition slightly.

Answer #2: Posted by makus51 on April 22nd, 2010 6:21 PM
makus51

Member since:
April 22nd, 2010

Points: 90
90
points

this could be a known issue. i have the same model. and friends who have it have the same issue. from what i've noticed when this happens. i usually have my digital cable box on. if i turn off the tv, then the digital box, THEN turn the tv back on. the picture comes back everytime. then i power the digital box back on and it works, however. i've noticed that once in a while, the tv seems to flicker or go black and sound cuts out for about a split second but the picture then returns in about 2-3 seconds. i thougt maybe it was the digital box but we have the same box on our other Sony 50'' wega and that never happens.

 

Related Toshiba 42AV500U Manual Pages

Owner's Manual - English - Page 1

... numbers whenever you communicate with your Toshiba dealer about this TV. Model number: Serial number: VX3A00016400 HDA51V3201I HL117 (E/F) Web 213:276 Integrated High Definition LCD Television HIGH-DEFINITION TELEVISION 26AV500U 32AV500U 37AV50U 37AV500U 42AV500U For an overview of your new TV, see page 9. For details, please contact your TV antenna installer, cable provider, or satellite...
Owner's Manual - English - Page 2

...flat panel display. • Carefully read this Toshiba LCD TV. TOSHIBA Cares! • The consumer electronics industry is intended to alert the user to wall mount your LCD TV, please read and understand all instructions supplied by an independent laboratory (such as practical. Before operating your flat panel display, always: • Use... television sets. • Don't place flat panel ...
Owner's Manual - English - Page 4

... LCD panel contains a small amount of mercury. When selecting a location for the television, avoid locations where the screen may be exposed to direct sunlight, such as insecticide on the cabinet. When the TV reaches the end of its useful life, dispose of the used TV by the approved method for long periods of time. 34) During normal use, the TV...
Owner's Manual - English - Page 5

... . 6) VESA Mounting Pattern TV Size Hole Pattern(VxH) Screw Size 26" 100x200 mm M4 32"/ 37"/ 42" 200x400 mm M6 (unit in mm) Removing the Pedestal Stand 1) Carefully lay the front of the LCD Panel face down on a flat, cushioned surface such as described below . Note: Extreme care should always be used when attaching the pedestal...
Owner's Manual - English - Page 6

... guarantee that involve shooting a "gun" type of time. 2) The LCD panel contained in this TV. These limits are not visible when the picture is displayed for help. Caution: Changes or modifications to this equipment. This equipment generates, uses, and can be an occasional pixel (dot of malfunction, and is : Toshiba America Consumer Products, L.L.C. 82 Totowa Rd. FCC...
Owner's Manual - English - Page 7

...ratio feature 44 Selecting the color temperature 45 Using MPEG Noise Reduction 45 Using CableClear® digital noise reduction 45 Chapter 8: Troubleshooting 46 General troubleshooting 46 LED indications 47 Chapter 9: Appendix 48 Specifications 48 Limited United States Warranty for LCD Televisions 26" and Larger 50 Limited Canadian Warranty for Toshiba Brand Flat Panel Televisions 51 
Owner's Manual - English - Page 8

...LCD TVs on the market. ABC, HBO, etc.) on -demand, a cable operator's enhanced program guide and data-enhanced television services may require the use of receiving analog basic, digital basic and digital unencrypted cable television... new Toshiba widescreen, integrated HD, LCD TV: • Integrated digital tuning (8VSB ATSC and QAM) eliminates the need for purchasing this Toshiba LCD TV, one...
Owner's Manual - English - Page 9

... overheating, which will be green when press POWER on the TV control panel or remote control to turn on the TV. 10�See "Menu layout and navigation" for your TV and other objects to a wall, pillar, or other immovable structure ( page 3). • Place the TV in a location where light does not reflect on the screen...
Owner's Manual - English - Page 11

... component video output, such as a Toshiba DVD player with composite video or S-...For use only. Used for connecting an audio amplifier. 7� VIDEO 1 IN - Analog audio outputs for updating the television's ...TV back panel connections For an explanation of cable types and connections, see item 2. Also see pages 12-19. 26AV500U 26"TV 32"/ 37" TV 42" TV 32AV500U 37AV50U 37AV500U 42AV500U...
Owner's Manual - English - Page 16

Camcorder 42" TV VIDEO AUDIO OUT L R Camcorder 26"/ 32"/ 37" TV VIDEO AUDIO OUT L R To view the camcorder video: Select the VIDEO 2 video input source on the TV.* * To select the video input source, press INPUT on the TV side panel. To program the TV remote control to VIDEO 1 on the TV back instead of the VIDEO 2 on the remote control...
Owner's Manual - English - Page 19

...correctly. • To display the optimum picture, use an analog RGB (15-pin) computer cable and a PC audio...the TV and hear the sound from HDMI1 port only). Signal name 1 R Pin No. If connecting a PC with an HDMI terminal, use ...5 NC 10 Ground 15 NC *NC=Not connected • If connecting a certain PC model that signal is not needed for mini D-sub 15-pin connector Pin No. For detailed ...
Owner's Manual - English - Page 21

... pq cycles through the picture sizes: Full, TheaterWide 1/2/3, Natural( page 33). 5� Channel Numbers (0-9, -/100) directly tune channels. When the TV is not available. 21 Chapter 3: Using the remote control Learning about the remote control The buttons used for a function that is on, the green LED indicator on and off the sound ( page 36). 13...
Owner's Manual - English - Page 23

... 3: Using the remote control Remote Control functional key chart Note key does not send a signal in that remote control mode. • " TV" = key will affect the TV, even though the remote control is in another mode. • * Not available for your TV. REMOTE CONTROL KEY Toshiba TV CABLE SAT (satellite) POWER Power Power Power SLEEP PIC SIZE PIC MODE Sleep timer Picture...
Owner's Manual - English - Page 27

...below ), press on the remote control or TV control panel. Icon Item Option Page ... 0-20 35 Settings  Reset 35 Advanced Picture  [Opens the Advanced Picture menu] 33,43,44,45 Language  English / .../ Mono 36,37 Settings  Reset 38 Time Zone  [Pacific / Alaska / Hawaii / Eastern / Central / Mountain] 42 Sleep Timer  Off / 30 / 60...
Owner's Manual - English - Page 42

...;HawaiiEasternCentral MountainPacific To display TV status information using INFO: Press on the remote control. 42 This feature functions in ANT mode) • Channel label (if set the time zone: 1� Press and open the Prefer menu. 2� Highlight Time Zone. 3� Press  or to a vacant channel or a station...
Owner's Manual - English - Page 46

... color or no sound, try using a VCR, make sure the MTS feature is set to try the control panel buttons. Try another channel. • The sound may want to the correct device mode ( page 21). • The channel may be on the remote control or TV, press a second time, which may be poor. If you can try. Remote control problems • Make...
Owner's Manual - English - Page 50

... EXCEPTION OF ANY ARRANTIES IMPLIED BY THE LAW OF ANY STATE OF THE U.S.A. The time within which an action must be performed in the Continental U.S.A. LCD TELEVISIONS PURCHASED ANYWHERE OUTSIDE OF THE U.S.A., INCLUDING, WITHOUT LIMITATION, CANADA AND MEXICO, AND USED IN THE U.S.A., ARE NOT COVERED BY THESE WARRANTIES. DURING THIS PERIOD, TACP WILL, AT...
Owner's Manual - English - Page 51

... THE ASP. Reception problems caused by inadequate antenna systems are effective only if the Television is required. Replacement of missing, discarded or lost parts, the provision of the Television; f. THESE LIMITED WARRANTIES EXTEND TO THE ORIGINAL CONSUMER PURCHASER OR ANY PERSON RECEIVING THIS TOSHIBA BRAND FLAT PANEL TELEVISION (the "TELEVISION(S)" or "Television(s)") AS A GIFT FROM...
Printable Spec Sheet - Page 1

42AV500U 42.0" diagonal 720p HD LCD TV with CineSpeed™ 42AV500U 720p HD LCD TV with CineSpeed™ LEADING THE WAY IN HOME ENTERTAINMENT INNOVATION ADVANTAGE • 720p HD CineSpeed™ Display • DynaLight™ Dynamic Backlight Control for Deep ...
Printable Spec Sheet - Page 2

... Control utilizes advanced image processing to change or modification without stand) 40.7 x 27.3 x 5.0 Carton Dimensions (WHD) in . (with the 42AV500U. Cabinet Screen Size (measured diagonally) High-Gloss Black 42.0" LCD PANEL: Resolution Dynamic Backlight Control 720p DynaLightTM VIDEO: Video Processor Video Scan Rate TheaterWide® Modes Color Temperature Control 10 Bit 60Hz...

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