Question posted by bdee424 on January 20th, 2023
Why Printing Out Different St And Tl When Do Z Report And Both Wrong?
When I run a Z report I get weird totals TL and SL and off by like 2000 and neither adds up right to current sales. How can I fix this to get a correct report?
Current Answers
Answer #1: Posted by MercedesAMG on January 20th, 2023 11:53 AM
There could be a few reasons why your Z report is displaying incorrect totals for TL and SL. Here are a few possible causes and solutions:
- Incorrect date or time settings: Make sure that the date and time on your POS system are set correctly. If the date and time are off, the Z report may be pulling in incorrect data.
- Incorrect programming: Double check that your POS system is programmed correctly and that the correct tax rates and sales totals are being inputted.
- Data corruption: Check if the data stored in the POS system is corrupted. This may require running a diagnostic or repair program.
- Hardware malfunction: If the above solutions do not work, there may be a hardware malfunction in the POS system that is causing the incorrect totals to appear on the Z report. In this case, it may be necessary to contact the manufacturer for further assistance.
It's also good to check the printer settings, sometimes the printer drivers are not updated, that may cause the issue.
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Answer #2: Posted by SonuKumar on January 20th, 2023 7:12 PM
Yes, this can easy fix, do reset based on your model number
Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful.
Regards,
Sonu
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