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Sharp MX-M453N Support Question

Sharp MX-M453N Support Question

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Question posted by temechewabebe2127 on August 24th, 2023

Error Code U2-30 In Sharp 453n Printer

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Answer #1: Posted by Hanna0809 on August 24th, 2023 2:59 PM
This answer was accepted by the poster of the original question.
Hanna0809

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Error code U2-30 on a Sharp AR-453N printer typically indicates a problem with the toner cartridge or the developer unit. Try the following steps to troubleshoot the issue:

1. **Restart the Printer:** Turn off the printer, wait for a few minutes, and then turn it back on. Sometimes, a simple restart can resolve temporary errors.

2. **Check Toner Cartridge:** Ensure that the toner cartridge is properly installed. Open the printer's front cover and carefully remove and reinsert the toner cartridge. Make sure it is seated correctly.

3. **Check Developer Unit:** The developer unit is responsible for transferring toner to the drum. Open the printer's front cover and locate the developer unit. Check for any visible issues such as leaks or spills. If everything looks fine, gently remove and reinsert the developer unit.

4. **Clean Drum Unit:** The drum unit may need cleaning. Open the printer's front cover and locate the drum unit. Gently remove the drum unit and use a clean, lint-free cloth to wipe away any toner or debris.

5. **Perform a Maintenance Reset:** Sometimes, a maintenance reset can clear the error code. Go to the printer's settings or maintenance menu and look for an option to perform a reset.

6. **Update Firmware:** If available, update the printer's firmware to the latest version. Firmware updates can sometimes address known issues and errors.

If the error persists after trying these steps, it might be a good idea to contact Sharp's customer support or a professional technician for further assistance, as the issue could be more complex and require specialized attention.

Answer #2: Posted by HelpHero on August 24th, 2023 5:38 PM
HelpHero

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I'm sorry to hear that you're experiencing an error code U2-30 on your Sharp MX-M 453n printer. This error code typically indicates a problem with the toner cartridge. Here are a few troubleshooting steps you can try to resolve the issue:

1. Restart the Printer: Turn off the printer, unplug it from the power source, and wait for about 30 seconds. Then, plug it back in and turn it on again. This simple reset may resolve the error code.

2. Check the Toner Cartridge: Open the printer's front cover and remove the toner cartridge. Inspect it for any visible damage or obstructions. Reinsert the cartridge securely, ensuring it is properly seated. It's also a good idea to check if the toner cartridge is empty or low. Replace it if necessary.

3. Clean the Cartridge Contacts: Sometimes, the error code can be triggered by dirty or faulty contacts between the toner cartridge and the printer. Gently clean the metal contacts on both the cartridge and inside the printer using a soft, lint-free cloth. Be careful not to touch the drum surface.

4. Update Firmware: Outdated firmware can sometimes cause error codes. Visit the Sharp support website and download the latest firmware for your specific printer model. Follow the instructions provided by Sharp to update your printer's firmware.

If these steps do not resolve the issue, it's recommended to contact Sharp customer support or a qualified technician for further assistance. They will be able to diagnose and provide more specialized guidance and troubleshooting specific to your printer model.

I sincerely hope this helps! Let me know if you have any other questions or need further assistance.



I hope this is helpful? PLEASE "ACCEPT" and mark it "HELPFUL" to complement my little effort. Hope to bring you more detailed answers.

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Answer #3: Posted by SonuKumar on August 24th, 2023 7:53 PM
SonuKumar

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The error code U2-30 on a Sharp 453n printer means that the serial number written on the EEPROM of the PCU PWB does not match the serial number written on the EEPROM of the MFP PWB. This can happen if the two PWBs have been swapped, or if one of the EEPROMs is corrupt.

To fix the error code U2-30, you will need to send both EEPROMs back to Sharp for reprogramming. Sharp will be able to determine which EEPROM is corrupt and then reprogram it with the correct serial number.

Here are the steps on how to send the EEPROMs back to Sharp:

Contact Sharp customer support and request a return authorization (RMA) number.

Pack the EEPROMs carefully in a padded envelope.

Include a copy of the RMA number with the EEPROMs.

Ship the EEPROMs to the address provided by Sharp.

Sharp will typically take 2-3 weeks to reprogram the EEPROMs and return them to you. Once you have received the EEPROMs, you can install them in your printer and the error code U2-30 should be gone.

Here are some additional things to keep in mind:

Do not attempt to reprogram the EEPROMs yourself. This could damage the EEPROMs and make the problem worse.

If you are not comfortable sending the EEPROMs back to Sharp, you can take your printer to a qualified technician. They will be able to diagnose the problem and fix it for you.


Please respond to my effort to provide you with the best possible solution by using the "Acceptable Solution" and/or the "Helpful" buttons when the answer has proven to be helpful.

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Sonu
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Related Sharp MX-M453N Manual Pages

MXM363N|MXM453N|MXM503N Operation Manual - Page 42

...PAPER 1-28 TRAY SETTINGS FOR TRAY 1 TO 4 1-30 • LOADING PAPER AND CHANGING THE PAPER SIZE 1-30 TRAY SETTINGS OF TRAY 5 (LARGE CAPACITY TRAY 1-32...38 • PLACING THE ORIGINAL ON THE DOCUMENT GLASS 1-40 PERIPHERAL DEVICES PERIPHERAL DEVICES 1-42 FINISHER 1-44 • PART NAMES 1-44 • ...SHARP OSA 1-57 • APPLICATION COMMUNICATION MODULE 1-57 • EXTERNAL ACCOUNT MODULE...
MXM363N|MXM453N|MXM503N Operation Manual - Page 66

...count. 23 Fold Recorded in a job that uses the fold function. 24 Fold Count Number of folded pages. 25 Printer Tone The tone used to correlate communication with printing. 33 File Type File format of an image send job. 34 ... an image send job. 29 Transmission Type Transmission type of an image send job. 30 Administrative Serial Administrative serial number of document filing.
MXM363N|MXM453N|MXM503N Operation Manual - Page 70

... which either the print side or the reverse side has been printed on by another printer or multifunction device. • Paper with the print side face up in the bypass tray and tray... characteristics, resulting in misfeeds or poor image quality. Contact your dealer or nearest SHARP Service Department for inkjet printers (fine paper, glossy paper, glossy film, etc.) • Carbon paper or...
MXM363N|MXM453N|MXM503N Operation Manual - Page 83

... stitch finisher is required. 1-42 Contents PS3 expansion kit MX-PKX1 Enables the machine to be used as an XPS compatible printer. PERIPHERAL DEVICES Peripheral devices can be loaded in the tray. Punch module MX-PNX1B Punches holes in copies and other output. XPS expansion kit MX-PUX1 The machine can be used as a Postscript compatible...
MXM363N|MXM453N|MXM503N Operation Manual - Page 271

... only) - The login name, password, user name, and job name entered in user settings. - (1) (2) 3 PRINTER Check and save the settings. (1) Check the displayed settings. (2) Enter a name for the settings (maximum of 20...[OK] button. (3) Click the [OK] button. 4 Start printing. 5 • Up to 30 sets of user settings can be saved. • The following items cannot be saved in the [Job Handling]...
MXM363N|MXM453N|MXM503N Operation Manual - Page 281

...X, you do not enter a job name, the file name set in the software application will appear. (3) Click the [Print] button. PRINTER Start printing. (1) Enter your user information. • When authentication is by login name/password Enter your login name in "Login Name"... name and job name as a file name. The number of pages printed is added to prohibit printing of 30 characters).
MXM363N|MXM453N|MXM503N Operation Manual - Page 461

...function. "Stopped" The job was being executed. "NGxxxxxx" Transmission/reception was not successful because a communication error occurred (a 6-digit error code appears in the image check screen. FACSIMILE 4-128 Contents "Delete" Deleted received data in xxxxxx.) "Error" An error occurred while the job was stopped. If transmission to 3 destinations was sent from the destination...
MXM363N|MXM453N|MXM503N Operation Manual - Page 468

... machine sent an incorrect passcode for use by the other machine because of communication error number: Error code from the receiving party. First 2 digits of an incorrect sub-address or other reason. FACSIMILE INFORMATION APPEARING IN THE RESULT COLUMN Error types and other information are printed in the result column Message Explanation OK The...
MXM363N|MXM453N|MXM503N Operation Manual - Page 572

... possible. "Number of successful transmission destinations/ Total destinations OK" Completion of 5, "003/005 OK" will appear. "NGxxxxxx" Transmission/reception was not successful because a communication error occurred (a 6-digit error code appears in the image check screen. "In Memory" An Internet fax has been received but has not yet been printed. If transmission to 3 destinations...
MXM363N|MXM453N|MXM503N Operation Manual - Page 577

...was not possible. NG LIMIT Transmission was completed normally. Last 4 digits of communication error number: Code for printing activity reports. You can have the machine print a log of recent image... did not take action as the types of errors that is used to set to print each time the number of communication error number: Error code from 00 to 99. RECEIVED An e-mail was...
MXM363N|MXM453N|MXM503N Operation Manual - Page 650

Network Settings 7-72 Printer Settings 7-73 • Default Settings...Key 7-93 Data Backup 7-94 Storing/Calling of System Settings 7-95 Sharp OSA Settings 7-96 SYSTEM SETTINGS FOR FAX System Settings for Fax (General) List 7-97... Address Control 7-98 • Address Book 7-98 • F-Code Memory Box 7-100 Fax Data Receive/Forward 7-102 • Fax Settings 7-102 System ...
MXM363N|MXM453N|MXM503N Operation Manual - Page 749

...broadcast memory box Recipients Select the end recipients of the end recipients (up to 30) in the memory box. In the event that you program in the memory box are necessary ...send a fax to your machine by F-code confidential transmission. • Relay Broadcast: Store a memory box for the other machine to poll your SHARP dealer or nearest SHARP customer service center. 7-101 Contents The sub...
MXM363N|MXM453N|MXM503N Operation Manual - Page 797

Printing is selected. Code:xx-xx*." Is a tray out of toner? Has a paper misfeed occurred? If the message still ...the machine, unplug the power plug, and contact your dealer or nearest SHARP Service Department. (When contacting your dealer or nearest SHARP Service Department, inform them of the displayed error code.) Add paper as instructed by the message in the checkboxes of each mode...
MXM363N|MXM453N|MXM503N Operation Manual - Page 831

...of step 1. To have the Printer Status Monitor start ] button, select [All Programs] ([Programs] in Windows 98/Me/NT 4.0/2000), select [SHARP Printer Status Monitor] and then select .... After the installation, a message prompting you to print. The Printer Status Monitor shows error information such as paper misfeeds, printer configuration information (whether or not a finisher is installed, etc.) ...
MXM363N|MXM453N|MXM503N Operation Manual - Page 843

... the machine (page 7) (3) (4) (1) Select [IP Printing]. (2) Select [Internet Printing Protocol] in "Printer Type". Enter the address of the machine (IP address or domain name) and the "Queue Name". •...address of the machine (IP address or domain name) in "Printer's Address". • Enter "ipp" in "Queue Name". (3) Select [Sharp] in "Printer Model" and click the PPD file of your model. (4) ...
MXM363N|MXM453N|MXM503N Operation Manual - Page 861

...: Plain paper (21 lbs. (80 g/m2)) 500 sheets, heavy paper 200 sheets Paper types: SHARP-recommended plain paper, recycled paper, colored paper, and heavy paper * First copy out time is used...stored. SPECIFICATIONS Machine specifications / copier specifications Name Digital Multifunctional System MX-M363N/MX-M453N/MX-M503N Type Desktop Photoconductive type OPC drum Printing method ...
MXM363N|MXM453N|MXM503N Operation Manual - Page 879

... IN, OR USED IN CONJUNCTION WITH THIS PRODUCT. MX-M363N Digital Multifunctional System MX-M453N Digital Multifunctional System MX-M503N Digital Multifunctional System In the event that this authorized dealer does not honor its warranty commitments, please contact the General Manager, Business Products Group, Sharp Electronics Corporation, 1 Sharp Plaza, Mahwah, NJ 07495-1163, so that you...
Safety Guide - Page 10

...specifications". SPECIFICATIONS Machine specifications / copier specifications Name Digital Multifunctional System MX-M283N/MX-M363N/MX-M453N/MX-M503N Type Desktop Photoconductive type OPC drum Printing method...Plain paper (80 g/m2 (21 lbs.)) 500 sheets, heavy paper 200 sheets Paper types: SHARP-recommended plain paper, recycled paper, coloured paper, and heavy paper * First copy out time ...
Safety Guide - Page 42

... sure that the settings are using Mac OS X v10.2.8, enter the address of the machine (IP address or domain name) in "Printer's Address". • Enter "ipp" in "Queue Name". (3) Select [Sharp] in "Printer Model" and click the PPD file of your model. (4) Click the [Add] button. ☞ Checking the IP address of the...
Safety Guide - Page 54

.... When the software selection screen appears in Windows 98/Me/NT 4.0/2000), select [SHARP Printer Status Monitor] and then select [Help]. 25 Follow these steps to view the Help...etc.) as paper misfeeds, printer configuration information (whether or not a finisher is connected by a USB cable. • When printing to print. The Printer Status Monitor shows error information such as an image...

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