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Samsung SM-B311V Support Question

Samsung SM-B311V Support Question

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Question posted by Emeryabowser on December 12th, 2017

I Have This Phone And It Is Stuck On The Verizon Screen

How do i fix this?

Current Answers

Answer #1: Posted by Luke041104 on December 15th, 2017 1:09 PM
This answer was accepted by the poster of the original question.
Luke041104

Member since:
December 15th, 2017

Points: 2,200
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  1. Perform a soft reset. Slide off the battery cover and take out the battery for several seconds. With some phones you insert the tip of a stylus into the reset hole until it restarts on its own. Replace the battery and cover. Press the power button to restart the phone, if applicable.
  2. Turn off the phone and plug it into the power outlet. Disconnect the phone from the charger as soon as the battery indicator LED lights up. Power on the phone to see if it unfreezes.
  3. Perform a hard reset on the Verizon phone. A hard reset will restore the phone to factory settings, and remove all new data and contacts. The instructions to perform a hard reset vary with the phone model. To reset a Verizon HTC Diamond, for example, turn off the phone. Hold down both Volume Down and Enter keys, and press the Reset button with the stylus pen. Release the reset button. When a warning message appears, release the volume key, and press the volume up key to perform the reset. Some phones, such as the Nokia, require a reset code (e.g., Power + * + 3).

Try this i hope it works for you :)

Related Samsung SM-B311V Manual Pages

User Guide - Page 9

Section 11: Settings 93 My Verizon 93 Volume 93 Bluetooth 93 Accessibility 94 Sounds 96 Display 100 Phone 106 Call Settings 115 Memory 119 Phone Info 119 Set-Up Wizard ...127 Commercial Mobile Alerting System (CMAS 128 Smart Practices While Driving 128 Battery Use and Safety 129 Samsung Mobile Products and Recycling 131 UL Certified Travel Charger 132 3 Display / Touch-Screen 133 ...
User Guide - Page 12

...phone while charging. If you received a new phone by a rechargeable, standard Li-Ion battery. If you can require up to manage your phone for charging the battery. To activate your phone, choose from the following: • Visit a Verizon Wireless store. • Contact Verizon... designed to your phone. Ⅲ From the Home screen, press the Left Soft Key Menu ➔ Settings ➔...
User Guide - Page 18

Important! Note: Contact Verizon Wireless for more information, see "Global Data Roaming Access" on page 114 and "System Select" on page 114. From the Home screen, press the Voicemail Key. 2. Checking Voicemail 1. Voicemail All unanswered calls to your phone are sent to voicemail, even if your phone is active, the Roaming icon appears in the...
User Guide - Page 19

Calculator - World Clock - Features of your phone as well as screens and icons that display when the phone is in use. Standard Text Messaging - Notepad • Messaging Services - Section 2: Understanding Your Phone This section outlines key features of Your Phone • All Digital CDMA 1x Technology • Global Positioning (GPS) Technology • Fake Call • Hands...
User Guide - Page 25

...Verizon Wireless for your voice commands. You cannot send or receive calls or messages. For details, see the Icon Glossary. Data Call: A data connection is active, and data is available. Voice Listening: Device is in the top line of the Home screen..." on page 109. From the Home screen, press the Left Soft Key Menu ➔ Settings ➔ Phone Info ➔ Icon Glossary ➔ ...
User Guide - Page 28

For more information, see "Menu" on page 67. @ Mobile Email: Send email messages from your phone to view recent received, missed and dialed calls. Internet: Launch Verizon Wireless Mobile Web, where you can replace some menu items with your favorite features, and change the order items appear in the menu. For more information about ...
User Guide - Page 40

... by Verizon Wireless. When you to manage your phone by saving information in the Name field. Section 5: Understanding Your Contacts This section allows you 're finished entering information, press SAVE to save the contact. From the Home screen, press the Right Soft Key Contacts. 2. Use the Directional Key to highlight Mobile 1, Home, Business, Mobile 2, or...
User Guide - Page 53

Visit verizonwireless.com/backupassistant, or contact Verizon Wireless for My Verizon subscribers. If your phone is lost, stolen or damaged, Backup Assistant can restore your information manually or automatically. Backup Assistant is free for more information. Tip: From the Home screen, press the Left Soft Key Menu ➔ Contacts ➔ Backup Assistant, and then follow...
User Guide - Page 54

... phone number, contact name, or Email address. At the NEW MESSAGE screen, enter recipients in the Verizon ...phone can send and receive: • Text Messages, also known as SMS (Simple Messaging Service) • Picture Messages, also known as Favorites. - As you have marked as MMS (Multimedia Messaging Service) • Voice Messages (Multimedia Messaging Service) • Mobile...
User Guide - Page 56

... To Contacts: If a recipient is not saved to contacts, you can be sent to other mobile phones, or to pause recording. To record a voice message: • Press OK to highlight, then... Groups: Choose a contacts Group. - Messages 50 Pause to Email addresses. 1. At the NEW MESSAGE screen, enter recipients: • Press the Right Soft Key Add to record a new voice recording, if desired...
User Guide - Page 65

... and options. You can activate your phone with Facebook or Twitter Set up your phone to access Facebook and Twitter to share posts, photos and links. Contact Verizon Wireless for signing into your plan. Setting up Your Phone with your phone. You can enter in the Mobile area to complete your phone, so you can receive notifications...
User Guide - Page 67

... the phone prompt you send. Messaging 2. Choose On to save mode for receiving an Emergency Alert. From the Home screen, press...Mobile Alert Service (CMAS). Choose Time to display messages by time received, or Contact to their safety within their area. Emergency Alerts This device is designed to receive Imminent Alerts and AMBER Alerts. Emergency Alerts are replaced when the phone...
User Guide - Page 73

... apply for more information, see "Memory" on your phone. Ⅲ From the Home screen, press the Left Soft Key Menu ➔ Media Center. Consult Verizon Wireless for downloading ringtones and ringback tones. Get Ringtones Download applications to use the Browser TTS function. From the Home screen, press the Left Soft Key Menu ➔ Media...
User Guide - Page 78

...Get New Pictures. 2. Use the Directional Key to browse and download pictures. From the Home screen, press the Left Soft Key Menu ➔ Media Center ➔ Pictures ➔ My Pictures...view a photo, highlight the photo, then press VIEW. Consult Verizon Wireless for information. Use the Directional Key to your phone, cannot be uploaded or sent as a message attachment. My Pictures...
User Guide - Page 82

... the Left Soft Key Done, and follow the prompts. for more information, see "Mobile Email" on page 48. • Via Email: Create a new Email with your...or Cloudy. Choose an option: • Picture Message: Create a new Picture Message with each press of the phone. - From the Home screen, press the the right side of the Camera Key. • Resolution: Choose a resolution for new photos, ...
User Guide - Page 84

... Follow the prompts to launch the game. 3. Since these are default applications on your phone. From the Home screen, press the Left Soft Key Menu ➔ Media Center ➔ Browse & Download. 2. Note: Default applications include Backup Assistant Plus, Mobile E-mail, and VZ Navigator®. For more information, see "Internet" on page 87. Ⅲ...
User Guide - Page 89

...New. 3. Note: The Alarm icon will appear in the Event Status line on the Home screen when the mobile phone has an alarm event. Press SAVE to save the event. 83 Alarm Clock Set up ...8226; Vibrate Press the Directional Key to choose whether vibration accompanies the Alert Tone. 4. From the Home screen, press the Left Soft Key Menu ➔ Tools ➔ Alarm Clock. 2. For the first ...
User Guide - Page 99

... of about 30 feet without requiring a physical connection. From the Home screen, press the Left Soft Key Menu ➔ Settings ➔ Volume....screen, press the Left Soft Key Menu ➔ Settings ➔ My Verizon. Press the Volume Key or Directional Key Up or Down to the Verizon Wireless Mobile Web, where you can manage your phone. 1. Section 11: Settings My Verizon My Verizon...
User Guide - Page 133

... the instructions on the website and it may not cause harmful interference, and (2) this phone can be found to comply with the FCC RF This mobile phone has a FCC ID number: A3LSMB311V [Model Number: SM-B311V] and the specific SAR levels for a Class B digital device, pursuant to operate the device. These limits are cautioned that...
User Guide - Page 139

... a light touch from the pad of glass or acrylic and could cause injury to you. 133 WARRANTY DISCLAIMER: PROPER USE OF A TOUCH-SCREEN MOBILE DEVICE If your mobile device has a touch-screen display, please note that are subject to changes implemented in accordance with GPS, when you make an emergency call: • Always tell...

Samsung Knowledge Base Results

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    ... a PC to the microSD memory card inserted in the phone Modem Mode: Allows the use of a computer 15576. SCH-u960... a computer (This may require additional service activation available through Verizon Wireless) Ask On Plug: The handset will prompt you to ...data cable is connected to the phone and to the USB port of the Verizon Wireless Mobile Office kit to utilize the ...
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    ... (Renown) Phone? How Do I Assign A Ringtone To A Contact On My SCH-U810 (Renown) Phone? How Do I Use My Verizon Wireless Phone As A Modem...Phone? What Does the FDN (Fixed Dial Number) Feature Do On My SCH-U810 (Renown) Phone? How Do I Create Or Delete A Contact On My SCH-U810 (Renown) Phone? How Do I Change The Wallpaper (Screen Saver) On My SCH-U810 (Renown) Phone...
  • General Support
    .... Tools (9) Select USB Mode (9) Highlight one of the Verizon Wireless Mobile Office kit to format the microSD memory card, using the Mass... Storage feature follow the steps below for detailed instructions found on the display press the clear key to return to the standby screen OR if the MTP Connect to either the phone...

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