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Samsung SGH-I527 Support Question

Samsung SGH-I527 Support Question

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Question posted by kellyenright58 on May 31st, 2015

Screen Issue

I have been using my Mega for a couple months. Recently, the "lock" screen has stopped displaying, even failing to display when a call comes in. It won't even correct after a hard reset. The screen does light (dark gray) and the soft keys at the bottom of the screen do light up. If I press and hold the "Home" key, I can activate the voice command, so I know the phone operating system is running. By pressing the power key repeatedly, I can eventually get the "lock" screen to display and I can unlock the phone. Once the phone is unlocked, it seems to function normally; however, as soon as I press the power button to go to sleep mode, pressing the "Home" key merely takes me back to the "dark gray" screen.HELP!!!!!!!!!

Current Answers

Answer #1: Posted by TommyKervz on June 3rd, 2015 7:09 AM
This answer was accepted by the poster of the original question.
TommyKervz

Member since:
January 10th, 2013

Points: 17,776,833
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points
Like you said "hard reset did not solve this problem" only firmware update can solve this issue on your phone.

You may also try software update here: http://www.att.com/esupport/article.jsp?sid=KB421366&cv=820


Hope that is helpful.
Kervz at www.satechhelp.co.za

Related Samsung SGH-I527 Manual Pages

User Manual At&t Wireless Sgh-i527 Galaxy Mega Jb English User Manual Ver.mg9_f4 (English(north America)) - Page 2

... ITS FITNESS FOR ANY PARTICULAR PURPOSE OR USE; Intellectual Property includes, but not limited to, accessories, parts, or software relating there to (the "Phone System"), is not limited to, inventions... PRODUCT WITH THE REQUIREMENTS OF ANY LAW, RULE, SPECIFICATION OR CONTRACT PERTAINING SGH-I527_UM_English_UCUAMG9_WC_080113_F4 You may not infringe or otherwise violate the rights secured by or ...
User Manual At&t Wireless Sgh-i527 Galaxy Mega Jb English User Manual Ver.mg9_f4 (English(north America)) - Page 5

...Google Inc. LTE is a registered trademark of ETSI. Wi-Fi is a trademark of the Wireless Fidelity Alliance, Inc. Devices purchased for use on AT&T's system are trademarks or registered trademarks of Swype, Inc. © 2010 Swype, Inc. Nuance®, VSuite™, T9&#... Electronics Co., Ltd. All rights reserved. You agree that you have questions about your Samsung Mobile Phone?
User Manual At&t Wireless Sgh-i527 Galaxy Mega Jb English User Manual Ver.mg9_f4 (English(north America)) - Page 20

...• Brilliant 6.3" HD PLS TFT display • Touch screen provides quick response to -use . The following list outlines a few of the features included in your phone. • LTE network with Google ...Phone Your phone is in -phone menus and options including applications, multi windows and up to the Internet • Built-in Bluetooth and advanced Wi-Fi® technology • Mobile...
User Manual At&t Wireless Sgh-i527 Galaxy Mega Jb English User Manual Ver.mg9_f4 (English(north America)) - Page 43

...By using the Predictive Text option, you tap the shift key again. In the text portion of the screen. Rotate your phone ...displayed. Using ABC Mode 1. If desired, rotate your phone counterclockwise to access additional symbols. 5. After typing the first letter, the shift key ( ) will be uppercase until you can have next-letter prediction and regional error correction...
User Manual At&t Wireless Sgh-i527 Galaxy Mega Jb English User Manual Ver.mg9_f4 (English(north America)) - Page 60

... a phone number that is displayed. Saving a Number from one of your Address Book. From the Home screen, tap Contacts ➔ . 2. If you want to add another phone number type. 6. or - The numerical keypad is not a mobile number, tap the Mobile button and select another Phone number field or tap to this entry, then tap Done. • S Memo: use...
User Manual At&t Wireless Sgh-i527 Galaxy Mega Jb English User Manual Ver.mg9_f4 (English(north America)) - Page 80

...the preview window on the Home screen. 7. Using S Beam to Share Pictures This feature (when activated via NFC) allows you to beam large files directly to display them. 1. Tap S Beam... window. Press for additional options. From the Home screen, tap ➔ Settings. 2. It is visible in Lock mode or displaying the Lock screen. Place the two active NFC-enabled devices back to...
User Manual At&t Wireless Sgh-i527 Galaxy Mega Jb English User Manual Ver.mg9_f4 (English(north America)) - Page 82

... (SMS) lets you send and receive text messages to and from your Contacts. To use this feature, you send and receive multimedia messages (such as picture, video, and audio messages...displayed at the top of messages. When creating a message, adding an image, a sound file, or a video clip to a text message changes the message from other mobile phones or email addresses. From the main Home screen...
User Manual At&t Wireless Sgh-i527 Galaxy Mega Jb English User Manual Ver.mg9_f4 (English(north America)) - Page 90

...allows customers to review and create email using various email services. Alerts issued by the US Department of Homeland ...screen displayed. • Add to spam phrases: allows you to assign a specific text phrase as the Personal Localized Alerting Network (PLAN). Ex: Dear friend. • Block unknown senders: when active, automatically blocks incoming messages from the Commercial Mobile...
User Manual At&t Wireless Sgh-i527 Galaxy Mega Jb English User Manual Ver.mg9_f4 (English(north America)) - Page 99

... name, activate your phone so other Bluetooth devices can discover it, or scan for other Bluetooth devices. Activating Bluetooth 1. The Bluetooth icon is displayed on during sleep: allows you to specify when to disconnect from Wi-Fi. • Check for nearby discoverable devices. Tap the checkbox next to SAMSUNG-SGH-I527 to remove the...
User Manual At&t Wireless Sgh-i527 Galaxy Mega Jb English User Manual Ver.mg9_f4 (English(north America)) - Page 100

...usage. • Mobile hotspots: displays available mobile hotspots. From the Home screen, tap ➔ Settings ➔ Connections ➔ Data usage. 2. Touch and drag the red limit bar to display additional options. ...• Show Wi-Fi usage: displays a Wi-Fi tab that you to use many of how much data was used per application. Important! Tap Set mobile data limit to create a checkmark...
User Manual At&t Wireless Sgh-i527 Galaxy Mega Jb English User Manual Ver.mg9_f4 (English(north America)) - Page 101

...Mobile networks. 2. Access Point Names To use applications such as Google Maps and find your location or search for places of your screen. Changing Your Settings 94 From the Home screen, tap ➔ Settings ➔ Connections ➔ More networks ➔ Mobile...right of the Access Point names display. It is displayed at the top of Mobile networks Before you can also ...
User Manual At&t Wireless Sgh-i527 Galaxy Mega Jb English User Manual Ver.mg9_f4 (English(north America)) - Page 102

... Home screen, tap ➔ Settings ➔ Connections ➔ More networks ➔ Mobile networks. 2. Tap Network operators. The current network connection displays at ... available network. From the Home screen, tap ➔ Settings ➔ Connections ➔ More networks ➔ Mobile networks. 2. Important! 1. Default setup options Your phone default is set this option to...
User Manual At&t Wireless Sgh-i527 Galaxy Mega Jb English User Manual Ver.mg9_f4 (English(north America)) - Page 103

... ➔ Connections ➔ More networks ➔ Tethering and portable hotspots ➔ Mobile Hotspot. 2. The Mobile Hotspot icon is displayed at the top of your phones's mobile data connection via USB or as a portable Wi-Fi hotspot. Follow the on-screen instructions to use a VPN you can use USB tethering. Before you must establish and configure one. Connect your...
User Manual At&t Wireless Sgh-i527 Galaxy Mega Jb English User Manual Ver.mg9_f4 (English(north America)) - Page 134

... Encryption To require a numeric PIN or password to use data from mobile networks and Wi-Fi to help screen. 4. Tip: Make sure your battery is first ...displayed help determine your current password. 1. Tap the ON/OFF icon to turn it is connected. Security The Security settings allow you to "Screen Lock" on SD card data that have asked your permission to decrypt your phone...
User Manual At&t Wireless Sgh-i527 Galaxy Mega Jb English User Manual Ver.mg9_f4 (English(north America)) - Page 168

...phone or computer. A map will display next to "Messages App" on page 75. Messenger Messenger allows you must enable a location source. When you to your phone. To receive better GPS signals, avoid using... "Messenger" on -screen instructions to "Messaging" on page 88. Enabling a Location Source Before you use the Maps application. From the Home screen, tap ➔ Settings...
User Manual At&t Wireless Sgh-i527 Galaxy Mega Jb English User Manual Ver.mg9_f4 (English(north America)) - Page 193

... RF energy, these studies have reported biological changes associated with using your phone. Many people are used indoors, not outside, in this information before using your phone. The FCC requires that devices operating within 5.15-5.25 GHz may only be replicated. The terms "mobile device" or "cell phone" are concerned that does not produce heating effects causes...
User Manual At&t Wireless Sgh-i527 Galaxy Mega Jb English User Manual Ver.mg9_f4 (English(north America)) - Page 195

... are any health issues linked to long-term exposure to radio frequency energy from communication technologies including cell phones and brain cancer ...phone use . However, the authors determined that biases and errors prevented any change in this data. The COSMOS study will follow approximately 300,000 adult cell phone users in brain cancer. International Cohort Study on Mobile Phone...
User Manual At&t Wireless Sgh-i527 Galaxy Mega Jb English User Manual Ver.mg9_f4 (English(north America)) - Page 198

... the scientific literature related to the biological effects of Electrical and Electronics Engineers (IEEE). The FCC requires wireless phones to exceed the exposure limits for Radio Frequency (RF) energy set by the Federal Communications Commission (FCC)... RF exposure limit set by the FCC for wireless mobile phones employs a unit of measurement known as the Specific Absorption Rate (SAR).
User Manual At&t Wireless Sgh-i527 Galaxy Mega Jb English User Manual Ver.mg9_f4 (English(north America)) - Page 199

... performed in measurements. For body-worn operation, this mobile phone can be found on the case of the phone. This mobile phone has an FCC ID number: A3LSGHI527 [Model Number: SGH-i527] and the specific SAR levels for this phone has been tested and meets FCC RF exposure guidelines when used with all tested frequency bands. The SAR information...
User Manual At&t Wireless Sgh-i527 Galaxy Mega Jb English User Manual Ver.mg9_f4 (English(north America)) - Page 201

...the call go to concentrate on a mobile phone - In other damages. If you consider a call necessary and appropriate, follow these tips: • Use a hands-free device; • Secure your phone within easy reach; • Place ... comply with whom you are driving and will suspend the call ! Remember, driving comes first, not the call if necessary; • Do not take your eyes off...

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