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Samsung RF197ACRS Support Question

Samsung RF197ACRS Support Question

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Question posted by guerin2894 on November 27th, 2018

Samsungrf197acrs

Fridge works fine, the freezer is not freezing

Current Answers

Answer #1: Posted by techyagent on November 27th, 2018 11:32 AM
This answer was accepted by the poster of the original question.
techyagent

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If the unit has one compartment that is not cooling at all, but the other compartment is working correctly, perform the following:
  1. Verify the door has not been left open.
  2. Verify the seals around the door are not dirty. Dirty seals can cause gaps large enough to let in warm air, which affects cooling.
    • If the seals are dirty, clean them and allow 24 hours to regain temp.
    • If the seals are damaged, service is required.
  3. Cut the power to the refrigerator for 2 minutes (unplug it or flip the circuit breaker), and then restore power. If after 3 hours, the fridge is still not cooling, service is required.

If the unit does not appear to have any power at all (the control panel is also blank and none of the lights come on when the door is opened), this is a different issue and needs to be brought up in it's own thread.

If the unit display indicates O FF, OF OF, or has scrolling temperature bars (depending on the model), the unit is in Cooling Off Mode. I can provide steps for getting the unit out of this mode if needed.

If the refrigerator is not in Cooling Off mode, has power, and is still not cooling at all, unplug the refrigerator (or flip the circuit breaker) for 2 minutes, then plug it back in. If the refrigerator still does not cool, service is required.

If all of this has been completed then service repairs is what is needed. You may message us with the model code and serial number in order to verify warranty term. If the unit is out of warranty, you are welcome to use the following link to seek local authorized repair centers and obtain pricing information: http://www.samsung.com/us/support/service/location


Thanks


Techygirl

Related Samsung RF197ACRS Manual Pages

Quick Guide (easy Manual) (ver.1.0) (English) - Page 2

... sure that is below 50ºF (10ºC), it may not function optimally. • D o not locate the refrigerator where it may not work properly. This will help reduce power consumption and keep your Refrigerator to its final location by pushing it to pull it straight out and return it straight in. To protect...
Quick Guide (easy Manual) (ver.1.0) (English) - Page 3

... Saver function off when 25ºF is needed. Press this button to freeze food quickly. ( 2 ) Power Freeze Button (Power Freeze will shut off . Operating your French Door Refrigerator Using the control panel 1 2 3 4 5 6 ( 1 ) Ice Off Button When the Ice Off Button is -2ºF.) ( 4 ) Fridge Button Fridge temperature set button. If water drops appear on , the default setting...
Quick Guide (easy Manual) (ver.1.0) (English) - Page 5

..., but it does not stop when the refrigerator reaches normal temperature. Press the Freezer Button (Refer the picture) - Each time the Freezer Button is pressed, the temperature setting will ... displayed. (There may be slight difference between the set temperature automatically.) - The Fridge temperature will change depending on the number of door openings, quantity of food, ambient ...
Quick Guide (easy Manual) (ver.1.0) (English) - Page 6

... this function begins to cancel this mode, press the Power Freeze and Freezer buttons at the same time for 3 seconds until a "Ding-dong" sound is not for store display refrigerators. In Cooling Off Mode, the refrigerator works but doesn't make ice faster (controlling the Power Freeze) Press the Power Freeze Button. (Refer to the picture.) - The Power...
Quick Guide (easy Manual) (ver.1.0) (English) - Page 7

...? Try setting it does not chill sufficiently. • Check that the Refrigerator is heard from circulation? Move the food away from the Refrigerator coolant liquid circulating through the Refrigerator. Try setting the Freezer temperature lower. Troubleshooting PROBLEM SOLUTION The refrigerator does not work at all or it to a warmer temperature. • Is the temperature...
User Manual (user Manual) (ver.0.1) (English) - Page 5

...insert the power plug with wet hands. - A serious injury may not work correctly. • Keep ventilation opening in the freezer with wet hands. • Do not store articles on the top...touch the inside walls of the freezer or products stored in the appliance enclosure or mounting structure clear of obstruction. • Allow the appliance to install the refrigerator on a flat surface. - ...
User Manual (user Manual) (ver.0.1) (English) - Page 8

... features 20 Using the control panel 21 Controlling the temperature 24 Storing food in the refrigerator 24 Storing food in the freezer drawer 25 Food storage tips 27 Removing the fridge accessories 28 Removing the freezer accessories 29 Cleaning the refrigerator 30 Changing the interior light TROUBLESHOOTING 31 31 Troubleshooting WARRANTY 32 32 Warranty 8_...
User Manual (user Manual) (ver.0.1) (English) - Page 9

... sure that is below 50ºF (10ºC), it straight in. Refer to its final location by pushing it may not work properly. • Please ensure that this refrigerator must be placed on a level surface of hard material that you can be strong enough to the right, left , back and top when...
User Manual (user Manual) (ver.0.1) (English) - Page 11

... screw that hold the hinge on the top of the refrigerator. 3. Remove the 3 hex bolts that holds 5. Separate the hinge from the 6. Lift the door straight up _11 Disassembling the freezer door (DRAWER TYPE - shown above. ground wire 4. 01 SETTING UP Disassembling the fridge door Be careful not to drop and scratch the...
User Manual (user Manual) (ver.0.1) (English) - Page 12

... from the hinge. R emove the Middle Hinge connected to the Freezer. 12_ setting up 4. Lift up your French Door Refrigerator 3. Be careful not to drop and scratch the freezer door. Be careful not to drop and scratch the freezer door. Remove the 2 hex head bolts attached to the left and right middle hinges with...
User Manual (user Manual) (ver.0.1) (English) - Page 19

Fridge Light Door Bin Glass Shelf Vegetable & Fruit Drawer Pull Out Drawer Freezer Drawer Bin Moving Tray (Location is adjustable) Door Bin Bottle Bin Freezer Light Operating _19 02 operating Operating your SAMSUNG Refrigerator PARTS AND FEATURES Use this page to become more familiar with the parts and features of the Refrigerator.
User Manual (user Manual) (ver.0.1) (English) - Page 20

... Fridge temperature in 2ºF intervals between 8ºF and -8ºF. (At initial power on , the default setting is 38ºF.) ( 5 ) Power Cool Button Press this button to set button. Press this button to set button. Use this button to freeze food quickly. ( 2 ) Power Freeze Button (Power Freeze will shut off . 20_ Operating Operating your SAMSUNG Refrigerator...
User Manual (user Manual) (ver.0.1) (English) - Page 21

... warm food, etc. (Blinking will stop when the refrigerator reaches normal temperature. Press the Freezer Button (Refer the picture) - The temperature can be...8594; 38ºF) Operating _21 Press the Fridge Button (Refer the picture) - The temperature can be set in 2ºF interval between -8ºF and 8ºF. - E ach time the Freezer Button is pressed, the temperature setting will ...
User Manual (user Manual) (ver.0.1) (English) - Page 22

... a half hours regardless of the set temperature. 22_ Operating T he power Freeze light on the display goes on (see the arrow mark) and this function begins to operate regardless of the set freezer temperature. Operating your SAMSUNG Refrigerator When selecting the fridge temperature, the set temperature is displayed initially for 5 seconds, then the actual...
User Manual (user Manual) (ver.0.1) (English) - Page 26

... . U.S. Check date code for handling food safely. Place package in vapor and moisture-proof container. and G.C. Freeze package in moisture and vapor-proof container for use . Recommended refrigerator temperature 33ºF to 36ºF and freezer temperature 0ºF to predictable questions consumers ask about meat and poultry. Sources: American Meat Institute Foundation. 1994...
Quick Guide (easy Manual) (ver.1.0) (English) - Page 2

... hinge (D) 1743 1743 Height with hinge (E) 1772 1772 • Allow clearance to its final location by pushing it may not work properly. This will help reduce power consumption and keep your Refrigerator to the right, left, back and top when installing. This surface should be sure to pull it straight out and...
User Manual (user Manual) (ver.0.5) (English) - Page 8

... features 20 Using the control panel 21 Controlling the temperature 24 Storing food in the refrigerator 24 Storing food in the freezer drawer 25 Food storage tips 27 Removing the fridge accessories 28 Removing the freezer accessories 29 Cleaning the refrigerator 30 Change the interior light TROUBLESHOOTING 31 31 Troubleshooting WARRANTY 32 32 Warranty 8_...
User Manual (user Manual) (ver.0.5) (English) - Page 9

... the same height as the rest of the cardboard carton and place under the refrigerator where you are in . When moving the refrigerator, be sure the front adjusting legs are working. FLOORING Flat-blade screwdriver(-) For proper installation, this refrigerator must be placed on a level surface of this new appliance offers. Selecting the best...
User Manual (user Manual) (ver.0.5) (English) - Page 12

.... Be careful not to the Freezer. 12_ setting up 4. Lift up the freezer door from the rails. Remove the 2 hex head bolts attached to drop and scratch the freezer door. RF215, RF195) Middle Hinge 1. Be careful not to the left and right middle hinges with a socket wrench(10mm) 5. Lift up your French Door Refrigerator 3.
User Manual (user Manual) (ver.0.5) (English) - Page 26

.... Sources: American Meat Institute Foundation. 1994. Yellow pages: answers to 2ºF Check date code for freezer. and G.C. Englewood Cliffs, NJ. Hillers, V.N. 1993. Publ. Basics for freezing. Freeze in refrigerator or Check date code. Food Marketing Institute, Washington, D.C. Peckham. 1996. EB 1205. National Restaurant Association Education Foundation¼s International...

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    ...and the softer translucient gel switch. Press and hold the test button for 8 full seconds. Once the ice bucket is not working, do the following steps: Remove the ice bucket by pulling the release lever towards your finger along the lip towards you will... ice within 24 hrs. The ice maker pictured below prior to begin. Do not remove your refrigerator has Dual Ice Makers , .
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