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Samsung BD-JM57C Support Question

Samsung BD-JM57C Support Question

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Question posted by slushpile55 on January 19th, 2016

Unable To Access Amazon App On Bd-jm57c

Unable to connect to Amazon streaming service from link - Netflix and Hulu connect just fine but when I select the amazon icon the screen goes blank and never connects. Completely locks up the unit. I have to turn it off and then back on just to get back the main menu. It's connected to a Samsung Smart TV and I have BD Wise turned on

Current Answers

Answer #1: Posted by waelsaidani1 on January 19th, 2016 8:26 PM
waelsaidani1

Member since:
May 12th, 2013

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uninstall and reinstall the app

Related Samsung BD-JM57C Manual Pages

User Manual - Page 1

To receive more complete service, please register your product at www.samsung.com/register ENGLISH BD-JM57 BD-JM57C Blu-ray™ Disc Player user manual imagine the possibilities Thank you for purchasing this Samsung product.
User Manual - Page 3

... before using the unit. Do not put objects filled with liquids, such as radiators, heat registers, stoves, or other than the other. CLASS 1 KLASSE 1 LUOKAN 1 KLASS 1 PRODUCTO LASER PRODUCT LASER PRODUKT LASER LAITE LASER APPARAT LÁSER CLASE 1 ✎✎ NOTES ■■ If the Region number of a Blu-ray Disc/DVDs does...
User Manual - Page 4

... Type Details Blu-ray Disc BD-ROM or BD-RE/-R recorded in detail on the disc box. Contents Getting Started Safety Information Warning 2 Precautions 3 Getting Started Before using the User Manual 4 Logos of Discs the player can play......... 5 Accessories 6 Front Panel 7 Rear Panel 7 Remote Control 7 Connections Connecting to a TV 8 Connecting to an Audio System 8 Connecting to this...
User Manual - Page 5

..., or encrypted files. ●● You can play Blu-ray Disc BD-LIVE NTSC broadcast system in U.S.A, Canada, Korea, Japan Supported File Formats Notes on the USB connection ●● Your player supports USB storage media, MP3 players, digital cameras, and USB card readers. ●● The player does not support folder or file names longer than...
User Manual - Page 6

... 720 : 30 frames max -- Supports WMA 7, 8, 9 and STD -- These discs are included with your Blu-ray player: *.mp3 MP3 MP3 - * S ampling rates (in camcorders. ●● The AVCHD format is a ...BONUS REPEAT REPEAT FULL VIEW A-B SCREEN Supported Picture File Formats File Extension *.jpg *.jpeg *.jpe Type JPEG Resolution 15360x8640 HDMI Cable (BD-JM57C Only) (BN39-01583A) Batteries...
User Manual - Page 7

...;■ Danger of the Remote Control Turn the player on a TV. Turn the TV on and off . Press to display the playback information when playing a Blu-ray Disc/DVDs. Press the number buttons to enter the popup menu/title menu. These buttons are incorrectly replaced. BONUS REPEAT REPEAT FULL VIEW A-B SCREEN Use to operate options. Replace...
User Manual - Page 8

... wall outlet until you have made all the other connections. -- Audio Video Connecting to an Audio System You can connect the Blu-ray player to an audio system using an HDMI cable or to a new TV, and then turn it on your TV, certain HDMI output resolutions may cause screen noise. Please refer to the user manual of...
User Manual - Page 9

... and communication failure. ■■ In compliance with integrated router) Broadband service Or Router Broadband service Broadband modem ✎✎ NOTES ■■ Internet access to Infrastructure mode. Wired Network Wireless Router Broadband modem (with the newest Wi-Fi certification specifications, Samsung Blu-ray players do not support WEP, TKIP, or TKIP-AES (WPS2 Mixed...
User Manual - Page 10

... version. ~~ The access steps may be set the On Screen Display (OSD) and menu languages, the aspect ratio (screen size), the network type, and connect the player to your TV, turn on the Bluray player by pressing the BLUE (D) button, and then go to Step 4. 4. The Blu-ray player automatically verifies your network type. Setup I On-Screen Language Select a language for and...
User Manual - Page 11

.... If the player is not completed yet. ■■ If you do it , a screen saver will automatically turn off. 5. Press the ▲▼ buttons to select the desired item, and then press the v button. 5. This resets the player to its default settings. ■■ After the Setup process is complete, you can access the Home screen even if the...
User Manual - Page 12

... please refer to the output mode ●● Blu-ray Disc/E-contents/Digital Contents playback Output HDMI / connected HDMI Mode Setup Blu-ray Disc E-contents/ Digital contents BD Wise Resolution of the HDMI video signal to the previous resolution automatically. ■■ If the screen stays blank after selecting 'Yes', please wait for improved picture quality. Progressive...
User Manual - Page 13

...the director or actor's commentary. -- Also turns dynamic range control on for BONUSVIEW audio receiver can choose to have the player downmix to normal stereo or to 7.1ch PCM...; If you choose a menu navigation selection, a Navigation Sound Effect may include three audio streams : -- audio and adds audio and adds Blu-ray into PCM Any stream together the audio bitstream. Main Feature...
User Manual - Page 14

... a letter with one parameter, press the v button. 6. If you are connecting to a wired network, connect the player to your network connection, follow these steps: 1. In the Home screen, select Settings, and then press the v button. 14 2. Select Network Status. Use the number keypad on your Blu-ray player to the internet. When finished entering all parameters. ✎✎ NOTE ■...
User Manual - Page 16

... devices to connect. Insert a Blu-ray Disc that supports Wi-Fi Direct has requested to the player and each other using a peer-topeer network, without a wireless router. ✎✎ NOTES ■■ Some Wi-Fi Direct devices may differ, depending on your TV screen saying that a device that supports BD-LIVE. 3. In the Home screen, select Settings, and...
User Manual - Page 17

... contents you play content located on a flash drive. The DLNA Function DLNA lets you accessed through your Blu-ray player. BD Data Management Enables you to play music, video, and photo files stored in your PC through a Blu-ray disc that supports the BD-LIVE service and stored on your PC, see the TV user manual. ✎✎ NOTES...
User Manual - Page 20

.... 2. Connect the Blu-ray Disc Player, your PC, and/or your PC or other DLNA compatible device, and then press the v button. 4. You can change this selection by returning to view or play multimedia files you selected in the DLNA software Installation/Instruction manual to select Photos, Videos, or Music on a disc. Turn the player on the player's Home screen, and...
User Manual - Page 23

... connect your Blu-ray player to enlarge the current picture. (Enlarge up appears. 2. Place the data disc on the file is completed." If you want to deselect all selected item at the bottom of the device. Using the Tools Menu During playback, press the TOOLS button. Zoom Select to stream movies, TV shows, and other video content from Netflix...
User Manual - Page 24

.... 5. You must connect your Blu-ray player to your Blu-ray player to your remote. ■■ To exit Netflix, press the Exit button on the right. 5. title, director's name, actor's name, etc. Using the buttons, select a letter or number, and then press the v button. You must connect your Blu-ray player to stream video content from Pandora, free of Service Agreement and the...
User Manual - Page 26

... the feature you are not encoded on the disc. ~~ The Screen Ratio on your Blu-ray Disc/DVD Disc is fixed and cannot be performed with the amount of range. You bring the unit to a repair center and there is unstable. Appendix Troubleshooting Before requesting service, please try to operate the remote control again. ~~ Ensure...
User Manual - Page 28

..., BD-ROM Mark, BD+, or this device. Connecting to a VCR results in a manner that any content or service will be trademarks of their soundtracks. All rights reserved by mail, send a postcard with copy protection. Content and services are registered trademarks of Oracle and/or its affiliates. License ●● Manufactured under license from copy-protected Blu-ray...

Samsung Knowledge Base Results

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  • General Support
    ... which means only websites with a working internet connection to access BD-Live content. A USB flash drive provides the additional storage space required How do , usually a sticker or other information. Firmware Update Instructions - CD Method All Blu-ray models can be updated using a USB Flash drive. LAN Method' link above for step by movie and comes...
  • General Support
    ... tray. On the Blu-ray remote control, press the MENU button. Click the firmware tab and locate the the CD Firmware update in a failure to upgrade the player. The unzipped file will walk you want to update Firmware?" This guide will be connected to a compatible TV or display device. screen, use the Ethernet (LAN) connection method, Requirements for...
  • General Support
    ...". If you ARE able to connect to your settings. Popular Router IP Addresses Each manufacturer has a unique configuration tool, along with Blockbuster/Netflix. Reset the Blu-ray Player and Power Cycle all Components. Disconnect the power from receiving content. Turn NTP to ON. Warning: If you are unable to resolve this , set the correct date...

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