Ricoh Aficio MP C5000 Support Question
Ricoh Aficio MP C5000 Support Question
Find answers below for this question about Ricoh Aficio MP C5000.Need a Ricoh Aficio MP C5000 manual? We have 3 online manuals for this item!
Question posted by jonkol on May 4th, 2014
Ricoh Mp 5000 Will Not Send Scan Documents To Email Address
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Current Answers
Answer #1: Posted by freginold on June 3rd, 2014 7:20 PM
freginold
Member since:
December 20th, 2011 Points: 23,253,885
Member since:
December 20th, 2011 Points: 23,253,885
Hi, there are many reasons why scanning to email may not work. If it's already been set up and it's suddenly not working, one of these problems may be the culprit:
- The network cable may be unplugged or faulty.
- The SMTP server is down, or the server name/IP address was entered incorrectly.
- The DNS server is down, or the server IP address is wrong.
- The SMTP server may be blocking the copier from sending emails, either because the copier is not on its "trusted" list or because it doesn't recognize the copier's IP address or MAC address.
- SMTP authentication may need to be enabled.
- The SMTP username and password entered into the copier may be incorrect or entered incorrectly.
- The wrong port was chosen for the SMTP server.
- There could be a network firewall blocking the communication.
- The network interface port on the copier could be bad.
- The Ethernet communication speed may need to be changed, either for the copier or a switch or hub it is connected to.
- The email address(es) saved on the copier may be incorrect.
- The SMTP server requires a valid "from" email address, and the administrator's email address on the copier is not valid.
- A sender is required but was not specified
If scanning to email was never fully set up, you can find detailed instructions for setting it up here:
- How to set up scan to email on a Ricoh Aficio MP series copier
If you need to specify a sender, here are two articles that will help you do that:
- How to register an email address as a sender on a Ricoh Aficio MP series copier
- How to specify a default sender on a Ricoh Aficio MP series copier
- The network cable may be unplugged or faulty.
- The SMTP server is down, or the server name/IP address was entered incorrectly.
- The DNS server is down, or the server IP address is wrong.
- The SMTP server may be blocking the copier from sending emails, either because the copier is not on its "trusted" list or because it doesn't recognize the copier's IP address or MAC address.
- SMTP authentication may need to be enabled.
- The SMTP username and password entered into the copier may be incorrect or entered incorrectly.
- The wrong port was chosen for the SMTP server.
- There could be a network firewall blocking the communication.
- The network interface port on the copier could be bad.
- The Ethernet communication speed may need to be changed, either for the copier or a switch or hub it is connected to.
- The email address(es) saved on the copier may be incorrect.
- The SMTP server requires a valid "from" email address, and the administrator's email address on the copier is not valid.
- A sender is required but was not specified
If scanning to email was never fully set up, you can find detailed instructions for setting it up here:
- How to set up scan to email on a Ricoh Aficio MP series copier
If you need to specify a sender, here are two articles that will help you do that:
- How to register an email address as a sender on a Ricoh Aficio MP series copier
- How to specify a default sender on a Ricoh Aficio MP series copier
Related Ricoh Aficio MP C5000 Manual Pages
Quick Start Guide - Page 1
www.ricoh-usa.com
Ricoh Product Line Segment 2 thru 6
MP/5000/5001, MP C5000/C6000/C6501, MP7000/8000, MP6001/7001, MP8001/9001, MP907EX
This guide is not intended to replace your users manual, features and options will vary by machine type, model and finisher type installed.
Quick Start Guide - Page 3
... Print Select [File>Print) Select the Ricoh Print driver Enter desired number of copiers Press [OK]
To add any finishing options to the document
Press [Properties]
At [Duplex] Select [Top to Top] or [Top To Bottom]
To Staple: Open the Staple drop down Select [Top], [Bottom], [Center] or [2 at ...
Quick Start Guide - Page 4
... the first set of a multiple-set print job so that output settings can be checked for storage and printing at the control panel. Document Server: Sends files directly to the document server for accuracy prior to printing the entire job. Additional Print Output Options
Besides printing a job directly to the copier, here are...
Quick Start Guide - Page 5
Document Server: Sends files directly to the document server for accuracy prior to Hold Print, except files are automatically deleted from the system HDD after printing. Hold Print: Temporarily holds multiple print files ...
Quick Start Guide - Page 6
Printing To Document Server
Open your document to Print
Select [File>Print]
Select the Ricoh Print driver Press [Properties] At [Job Type] open the drop down window
and choose [Document Server] Press [OK] Press [Details] Enter user Information:
User ID (if applicable) or leave blank File Name Password (if applicable) User Name Press [OK] repeatedly to print
Quick Start Guide - Page 9
... Press OK, Ok, Ok, to print
Place the 8 1/2x11 paper in one of the internal trays (copier cannot staple a booklet document in portrait mode) Open the document Press File >print Select the Ricoh Print Driver (PCL5e/PCL6) Press Properties At Page Set up Tab Select Duplex>booklet Select Staple>2 at center At Paper...
Quick Start Guide - Page 10
Scanning Documents
From Copier Panel, Select Scanner - Place the documents to be scanned in the Document Feeder or on the Platen Glass and Select the appropriate options for your Documents where necessary.
Quick Start Guide - Page 11
... to document i.e.
Groups and
individual addresses can be programmed.
Set resolution, scan size & scan type. Add email message.
For manual email entry
Program email destinations into one touch buttons.
encryption & signature. Set up notification when your email is opened.
Scanner Display Panel Options
Check file status. Add subject heading.
Preview scan before sending...
Quick Start Guide - Page 12
Press [Start]
(Note: Screenshots are provided for reference purposes only. Place Originals in Feeder or on your operating system and device.) Select [E-mail] or [Folder] Tab 3. Select destination [email address or folder location
4. At copier Screen Press [Scanner]
2. Your display may vary depending on Glass 5. Basic Scanning
1.
Quick Start Guide - Page 13
Your display may vary depending on your operating system and device.)
Scanning Options for reference purposes only. Drop Out Color From Documents
Select Document Types
Check file status.
(Note: Screenshots are provided for Documents
Preview scan before sending.
Quick Start Guide - Page 18
Confirmations can send single document to select 2 sided when originals are 2 sided and copier
Will scan and send both sides. Select Stored Fax Destination(s) or enter a New Destination using the Numeric Key Pad on ... have the option of Copier
Use to Store a FAX Destination
Users can print automatically, selectively,
for faxing documents from the desktop with fax Covers and other options.
Quick Start Guide - Page 19
... you were manually dialing the number at a Fax Machine or select from [Address Book], if the number is already pre-programmed in address book.
6. Press [Send] or [Print] Press [OK] or [Print].
5. Press [Attach Cover] to add a fax cover to the document, you wish to fax 2. You can customize your fax cover.
8. At [Fax...
Troubleshooting Guide - Page 2
Clearing Paper Jams - Replacing Toner - Cleaning Glass Platen and Lid
Ricoh MP2800/3300/4000/5000 Ricoh MPC2851/3351/4000/4001 Ricoh MP 5000/5001/6000/7000/8000 Ricoh MP 6001/7001/8001/9001 Ricoh MP C6000/6501/7500/7501 Replacing Staples - Trouble Shooting
• Maintenance
- Loading Paper -
Troubleshooting Guide - Page 17
Clearing Jams MP 3300, 2800, 2500, 2851, 3351, 3500 4000, 4001, 4500, 5000, 5001
Troubleshooting Guide - Page 21
... On Line Registration
• Launch Internet Explore and type in the following information in the address line www.ikon.com/Support > Press Enter
• Click on Supplies
• Click... the Summary Page before submitting
Submit when correct
You will receive confirming email showing IKON has received your application
Order supplies on line Place Service Calls on Line Submit Meter reads ...
User Guide - Page 22
... the glass for better image placement output without moving the document. Place image on Glass Press [Start] Review output but do not move image Press [Edit/Stamp] Press [Scan Position] Using directional arrows, move the image in the Desired Direction. Edit/Stamp [Scan Position]
Allows users to move image on both sides of...
User Guide - Page 51
Place the documents to be scanned in the Document Feeder or on the Platen Glass and Select the appropriate options for your Documents where necessary. Scanning Documents
From Copier Panel, Select Scanner -
User Guide - Page 52
... sending. encryption & signature. Set sender from list of registered users.
* JPEG scanning in the document server. Select tabs to document i.e.
Groups and
individual addresses can be programmed.
Add security features to switch between multi and single page PDF, TIFF
and JPEG*
Select file stored in single page mode only. One or two sided original.
Add email...
User Guide - Page 59
Confirmations can send single document to select 2 sided when originals are 2 sided and copier
Will scan and send both sides. Select Stored Fax Destination(s) or enter a New Destination using the Numeric Key Pad on Right Side of Installing the LAN fax driver for ...
User Guide - Page 60
... fax to SAF/HDD, the Aficio MP 6001/MP 7001/ • MP 8001/MP 9001 Series' have the ability to forward all incoming faxes directly to an administrator's email • address or folder, or you can program the Aficio MP 6001/MP 7001/MP 8001/MP 9001 Series to forward faxes • from specific senders directly to Ricoh's, as the primary task of...
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