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Ricoh Aficio MP C4000 Support Question

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Question posted by amaMic on April 21st, 2014

Can't Scan To Mac Os X Ricoh Aficio Mp 5000

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Answer #1: Posted by freginold on June 3rd, 2014 7:26 PM

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freginold

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Hi, there are many circumstances that could prevent you from scanning to your Mac. Here are some of the more common reasons:

- The folder that you are trying to scan to isn't shared
- The user account you are using to authenticate does not have rights to access that folder (possibly someone changed their password recently)
- There is a network connection problem somewhere between the copier and the computer
- There is a hardware device or software program preventing the copier from reaching that folder (ie. a firewall, anti-virus program, security suite, router, etc.)
- If you are using an IP address for the computer instead of a host name, the computer's IP address has changed

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Related Ricoh Aficio MP C4000 Manual Pages

Features Guide - Page 2

... Ricoh Aficio Security Solutions Compatibility Chart ...4 Ricoh Security Solutions Review...6 Network Protection...6 Web Image Monitor...6 SmartDeviceMonitor...6 Network Protocol ON/OFF ...7 Device ... Encryption Key ...13 PDF Password Encryption...13 SNMP v3 Encrypted Communication...13 S/MIME for Scan to E-mail ...13 IPsec Communication ...13 Hard Disk (HDD) Encryption...14 Document Protection...

Features Guide - Page 3

Ricoh® and Aficio® are registered trademarks of Ricoh Americas Corporation, its agents or employees shall be ... Hewlett-Packard Company. Macintosh®, Mac® OS, and AppleTalk® are registered trademarks of Ricoh Company, Ltd. PCL® is a trademark of Adobe Systems, Inc. All rights reserved. However, neither Ricoh Americas Corporation nor any of our...

Features Guide - Page 4

Consider these threats can scan and send data to any network address, or copy data directly to portable CDs or thumb... the first to market with seemingly impeccable credentials? Ricoh Aficio Common Security Features Guide INTRODUCTION Information is an Asset Did you know that exist, (and in some cases via painful firsthand experiences), device access and data security has quickly moved to the...

Features Guide - Page 6

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Features Guide - Page 8

.... Without a means to systems that a large customer recently purchased several thousand low-volume Ricoh digital MFPs expressly because they did not have one feature that help alleviate the installation and monitoring burden on device type (MFP versus monochrome devices. A Ricoh Aficio Security Solution Compatibility Chart is a term that applies to permanently store data, the security...

Features Guide - Page 9

...device, or restrict users from sending scanned files to monitor all printing devices on client desktops and allows users to view the status and availability of networked Ricoh peripherals. Web Image Monitor controls one device... the two installation and monitoring utilities that ship standard with every Ricoh Aficio device. or off-line status, etc. Securityrelated features of these utilities ...

Features Guide - Page 10

...Ricoh Aficio Common Security Features Guide ■ Change Community Name: To address SNMP (Simple Network Management Protocol) vulnerability, the system administrator can change the Community Name of networked hardware devices...with getting permission to features that impact whom as an end-user can copy/print/scan/ send, and who as SNMP or FTP using Web Image Monitor or SmartDeviceMonitor....

Features Guide - Page 12

... is the U.S. Job Logs / Access Logs A complete listing of personal privacy. Ricoh Aficio Common Security Features Guide In addition, when using Windows Authentication or the internal User Code function, it will be viewed via Web SmartDeviceMonitor to track and trace device usage by reducing identity fraud through increased protection of every job executed...

Features Guide - Page 14

... 128-bit strength encryption to protect data. The advent of wireless network technology, while increasing the convenience of security through password and data encryption capabilities. Ricoh Aficio devices are equipped with the Network Data Protection Unit, and the SSL Certificate must be sent via any access points within range. The Network Data Protection...

Features Guide - Page 16

...the actual content of a group password for securing Internet Protocol (IP) communications by Scan to maintain a secure environment. This function is done via SmartDeviceMonitor from a centrally-... administrators, for cryptographic key establishment. Ricoh Aficio Common Security Features Guide Driver Encryption Key Ricoh devices offer this feature that deliver greater security features to ...

Features Guide - Page 18

...device control panel that defines security requirements and establishes procedures for ultimate peace of anyone viewing or removing a confidential or sensitive document from memory after printing. Ricoh Aficio...Common Criteria Certification, a recognized worldwide standard that corresponds to the Multifunctional-printing device either via embedded firmware (SD Card) or remotely via Web ...

Features Guide - Page 20

Ricoh Aficio Common Security Features Guide RAM-based Security Several low-end digital systems use RAM (Random Access Memory) for ultra-security conscious customers. The Removable Hard Drive (RHD) option provides an ideal security solution for environments where information security is eliminated. As such, RAM-only devices can be embedded with one of unauthorized...

Features Guide - Page 22

... document the time and destination of a PIN Code or Personal ID, any MFP device that offers a Ricoh-engineered Super G3 Fax option. ITU-T Sub-address Routing Using a Sub-address appended...a certain position in the destination's dial number will the documents stored in memory. Ricoh Aficio Common Security Features Guide After you allay your customer's concerns about potential fax network ...

Features Guide - Page 24

...'s security features take precedence. 21 MAC filtering is not available on these products, only IP Address Filtering is Optional) Removable Hard Drive Unauthorized Copy Control Mask Type for the mainframe GW controller only. Ricoh Aficio Common Security Features Guide Ricoh Security Solutions Compatibility Charts Network Protection Device Access Data Encryption Document Protection Web...

Features Guide - Page 25

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Features Guide - Page 26

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Troubleshooting Guide - Page 1

...the D027/D029. PAPER FEED 2 2. SCANNING 12 6. ERROR CODES 19 9. OTHERS 30 Copyright  2015 RICOH Americas Corporation. LD540C/LD550C RICOH - SECURITY 15 8. OPTIONAL UNITS 23... MODEL: GESTETNER - MP C4000/MP C5000 LANIER - Please use this guide as a supplement to your service manual. IMAGE PROBLEMS 27 11. PRINTING 10 5. AFICIO MP C4000/MP C5000 SAVIN - CONNECTIVITY...

Troubleshooting Guide - Page 7

...8.27 or later. Install version 8.30 or later. Caused by the new MAC address codes When the device IP address and DNS server location are enabled Machine with an external controller: ... access the machine Cannot access the machine Cannot access the machine Cannot access the machine Scanned documents not delivered Various connectivit y issues Domain name overwritten Cannot send email SMB SMB ...

Troubleshooting Guide - Page 9

... for more than 1 minute to capture server Remote Manager v2 cannot communicate with the device if it takes more information. Automatic calls not sent Automatic calls not sent CAUSE See... assign the device an IP address via DHCP. Install version 8.33 or later. On Internet Explorer 10, the Setup/Configure window is enabled. Install version 8.31 or later. Vulnerability to a Mac OS X 10.9...

Troubleshooting Guide - Page 12

... If "CNAME" is specified as PDF Fails or is slow if some conditions are met (see the Firmware History for details) Cannot scan to shared folders in Mac OS X 10.7 or Mac OS X 10.8. Network Install version 8.33 or Support later. TIFF output as the destination folder, ScanTo Folder will abort. Scanner firmware System/Copy...