Ricoh Aficio MP C4000 Support Question
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Question posted by stephfoxbr on July 14th, 2014
Receive But Cannot Send Faxes Ricoh Aficio Mp C3002
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Current Answers
Answer #1: Posted by freginold on July 15th, 2014 11:23 AM
Hi, if you can receive faxes but not send them, here are some things to check:
- Make sure the fax line is plugged into the LINE port, and not the TEL port
- Check to see if you need to dial a 9 or other prefix to get an outside line
- If you are trying to fax to a long-distance number, try a local number to see if that works -- if it does, it may be a problem with your long-distance service or provider
If none of that helps, connect a regular phone to the jack where the fax machine is plugged in and see if you can make outbound calls. If you can't, or there is no dial tone or a lot of static, then there is a problem with that phone line that needs to be addressed.
- Make sure the fax line is plugged into the LINE port, and not the TEL port
- Check to see if you need to dial a 9 or other prefix to get an outside line
- If you are trying to fax to a long-distance number, try a local number to see if that works -- if it does, it may be a problem with your long-distance service or provider
If none of that helps, connect a regular phone to the jack where the fax machine is plugged in and see if you can make outbound calls. If you can't, or there is no dial tone or a lot of static, then there is a problem with that phone line that needs to be addressed.
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