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Ricoh Aficio MP C3500 Support Question

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Question posted by lmante on May 18th, 2014

Ricoh Cannot Send Scan To Folder

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Answer #1: Posted by freginold on June 17th, 2014 8:18 AM

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freginold

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Hi, there are many reasons why you may not be able to scan to a folder. Here are some of the more common reasons:

- The folder that you are trying to scan to isn't shared
- The user account you are using to authenticate does not have rights to access that folder (possibly someone changed their password recently)
- There is a network connection problem somewhere between the copier and the computer
- There is a hardware device or software program preventing the copier from reaching that folder (ie. a firewall, anti-virus program, security suite, router, etc.)
- The copier and the computer are not in the same workgroup/domain
- If you are using an IP address for the computer instead of a host name, the computer's IP address has changed

If scanning to a folder was never fully set up, you can find instructions for doing so here:

- How to link to a network share folder from a Ricoh Aficio MP series copier

https://configpages.blogspot.com

Related Ricoh Aficio MP C3500 Manual Pages

Network Guide - Page 12

... server. Fax E-mail Account Specify [E-mail Address],[User Name] , and [Password] for receiving Internet faxes. Default User Name / Password (Send) Specifies the user name and password required when sending scan file directly to a shared folder on a computer running Windows, or to the delivery server or mail server. ❖ File Transfer Settings Menu Description SMTP...

General Settings Guide - Page 7

... Users for Facsimile/Scanner Functions Address Book...205 Managing names in the Address Book 208 Sending fax by Quick Dial 208 Sending e-mail by Quick Dial 208 Sending scanned files to a shared folder directly 209 Preventing unauthorized user access to shared folders from the machine ...........209 Managing users and machine usage 209 Registering Names 210 Registering...

General Settings Guide - Page 81

... not to store received Internet fax e-mails on the POP3 or IMAP4 server. • Off • All • Errors Only ❖ Default User Name / Password (Send) Specify the user name and password required when sending scan files directly to a shared folder on a computer running Windows, to an FTP server, or to 64 characters. 73

General Settings Guide - Page 217

... "Registering a Protection Code" Managing users and machine usage 7 Register user codes to limit users to the NetWare server, select the NCP protocol. Address Book Sending scanned files to a shared folder directly After registering the path name, user name and password, you can specify the object of each function: • Copier • Document Server...

General Settings Guide - Page 248

... users from accessing folders from the machine. Note ❒ For details about protocols, server names, and folder levels, consult your settings, all previous entries are three types of protocol you can only select either SMB, FTP, or NCP. B Press [Administrator Tools]. 240 See "Registering a Protection Code". ❒ You can send scan files to it...

General Settings Guide - Page 265

.... C Press [Address Book: Program / Change / Delete Group]. E Press [New Program]. 257 Important ❒ When using Scan to Folder function, you cannot send scan files to a group with over 50 folders registered. ❒ The maximum number of e-mail addresses and folders for each group. Reference p.267 "Registering a Protection Code" Registering a Group A Press [System Settings]. 7 B Press...

Scanner Reference - Page 1

... Scanner Reference 1 Sending Scan Files by E-mail 2 Sending Scan Files to read the Safety Information in "About This Machine" before using the machine. For safe and correct use this manual carefully before you use , be sure to Folders 3 Storing Files Using the Scanner Function 4 Delivering Scan Files 5 Scanning Originals with the Network TWAIN Scanner 6 Various Scan Settings 7 Appendix...

Scanner Reference - Page 5

... Features 9 1. Sending Scan Files to Folders Before Sending Files by Scan to Folder 37 Outline of Sending Scan Files by Scan to Folder 37 Preparation for Sending by Scan to Folder 40 Registering Destination Folders in the Address Book 41 Scan to Folder Screen 42 Basic Operations When Using Scan to Folder 43 Switching to the Scan to Folder Screen 45 Specifying Scan to Folder Destinations...

Scanner Reference - Page 10

... can be scanned from a client computer. Reference p.11 "Sending Scan Files by E-mail". • Sending scan files to a shared folder For details, see chapter 2 "Sending Scan Files to Folders". • Sending scan files to an FTP server For details, see chapter 2 "Sending Scan Files to Folders". • Sending scan files to a NetWare server For details, see chapter 2 "Sending Scan Files to...

Scanner Reference - Page 21

... when sending scan files by this symbol ( ). 7. [Text][Subject][Sender Name][Recept. No.] Press this key to scroll through the destinations. 2. When you select or specify an item on the display panel, it . Keys that the E-mail screen is highlighted like [ ]. 1. E-mail icon Indicates that cannot be displayed, press [U]or [T] to Folder. 3. If...

Scanner Reference - Page 22

... If necessary, press [Scan Settings] to the E-mail Screen". Sending Scan Files by E-mail Basic Operation for Sending Scan Files by E-mail This section describes the basic operation for sending scan files by e-mail. ...Name / Type] to the E-mail screen. tion and scan size. B If the network delivery scanner screen or Scan to Folder screen appears, switch to specify settings such as file ...

Scanner Reference - Page 28

... appears. D Press [OK]. The illustrated screen is an example. C Enter part of the address. You can search using criteria such as [Name], [Email Address], and [Folder Name]. B To search by E-mail Searching the machine's address book for the destina- Sending Scan Files by destination name, press [Name].

Scanner Reference - Page 36

D Press [OK] twice. B Press [Registration No.]. Sending Scan Files by E-mail Using a Registration Number to Specify a Sender Name Select the sender from the destination list according to the required destination folder. If the entered number is less than five digits, press {q} after the last number. By pressing [Change], you can change the selected destination...

Scanner Reference - Page 38

H Select the sender. 1 I Press [OK]. Sending Scan Files by E-mail G Press [Start Search]. Note ❒ If [LDAP Search] is set to [On... an entered character or characters are targeted. Destinations that appear in [Advanced Search], such as [Name], [E-mail Address], and [Folder Name], are targeted. For example, to search for "ABC", enter "A". • [End Word]: The names which do not...

Scanner Reference - Page 44

Sending Scan Files by E-mail ❒ For details about the functions for displaying and downloading stored files using Web Image Monitor, see Copy/... using Web Image Monitor, click [Help] on the upper right of each Web browser's win- 1 dow. ❒ You can send the URL by e-mail and simultaneously send it by Scan to Folder destination, not the URL. 36 In this case, the file is sent to the...

Scanner Reference - Page 45

This machine You can send scan files over the network to Folder. Outline of Sending Scan Files by Scan to Folder This section outlines the function for sending files by Scan to shared folders, FTP server folders, or NetWare folders. ZZZ509S 2. Sending Scan Files to Folders Using the Scan to Folder function, you can send scan files to create a shared folder in advance. Computer with...

Scanner Reference - Page 46

... saved to have the FTP server inside the LAN/WAN where this server. You need to an FTP server from a client computer. Sending Scan Files to Folders Sending files to FTP server folders, use the FTP protocol. 2. FTP server The FTP server is not possible to have an FTP client program on this machine belongs...

Scanner Reference - Page 47

... be logged onto the server. 39 NetWare Server You can use the NCP protocol. 2. ZZZ511S 3. By sending image data to the server, files can send scan files to NetWare folders. Sending files to a NetWare server Before Sending Files by Scan to share files over the network via NetWare. Client computer To download files, a computer must be running...

Scanner Reference - Page 48

... under [Scanner Features]. C If necessary, change settings in [System Settings] vary depending on the network. Sending files using SMB is required respectively. Sending Scan Files to Folders Preparation for Sending by Scan to Folder This section describes the preparations and settings for sending scan files by Scan to the network. Important ❒ Files can be sent to shared...

Scanner Reference - Page 50

... destinations not registered in the machine appears. You can enter the message and specify the subject, sender, and whether or not to Folder. ALQ007S 1. Sending Scan Files to Folders Scan to Folder Screen This section describes the screen layout when sending scan files by Scan to use Message Disposition Notification. Destination field The specified destination appears.