Ricoh Aficio MP C3002 Support Question
Ricoh Aficio MP C3002 Support Question
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Question posted by jvining on April 8th, 2014
Scan To Email Isn't Working, Please Help
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Current Answers
Answer #1: Posted by freginold on April 8th, 2014 5:07 PM
freginold
Member since:
December 20th, 2011 Points: 23,253,885
Member since:
December 20th, 2011 Points: 23,253,885
Hi, there are many reasons why scanning to email may not work. If it's already been set up and it's suddenly not working, one of these problems may be the culprit:
- The network cable may be unplugged or faulty.
- The SMTP server is down, or the server name/IP address was entered incorrectly.
- The DNS server is down, or the server IP address is wrong.
- The SMTP server may be blocking the copier from sending emails, either because the copier is not on its "trusted" list or because it doesn't recognize the copier's IP address or MAC address.
- SMTP authentication may need to be enabled.
- The SMTP username and password entered into the copier may be incorrect or entered incorrectly.
- The wrong port was chosen for the SMTP server.
- There could be a network firewall blocking the communication.
- The network interface port on the copier could be bad.
- The Ethernet communication speed may need to be changed, either for the copier or a switch or hub it is connected to.
- The email address(es) saved on the copier may be incorrect.
- The SMTP server requires a valid "from" email address, and the administrator's email address on the copier is not valid.
- A sender is required but was not specified
If scanning to email was never fully set up, you can find detailed instructions for setting it up here:
- How to set up scan to email on a Ricoh Aficio MP series copier
If you need to specify a sender, here are two articles that will help:
- How to register an email address as a sender on a Ricoh Aficio MP series copier
- How to specify a default sender on a Ricoh Aficio MP series copier
Related Ricoh Aficio MP C3002 Manual Pages
Manuals - Page 21
...
[email protected] xxx.xxx.xxx.xxx
CJQ606
E-mail Transmission and Reception This machine converts scanned document images to e-mail format, and transmits and receives this data over the Internet....the destination telephone number (Internet Fax and e-mail transmission). • This machine can receive email messages via Internet Fax or from computers (Internet Fax Reception and Mail to the public ...
Manuals - Page 24
... Folder). • You can use Web Services on the same network. • You can save scan files in the delivery server or send them to a folder in a computer on Devices (WSD) to send scan files to a client computer. *1 The ScanRouter delivery software is no longer available for the ScanRouter delivery software*1 (Network
delivery...
Manuals - Page 27
If the document is copied, scanned, or stored in a Document Server by unauthorized copy guard is copied on a machine... is being copied.
If a document protected by a copier or multifunction printer, the embedded text appears conspicuous in the copy, discouraging such unauthorized copying.
• For details, see the printer driver Help, Print , and Security Guide .
25 If the document is ...
Manuals - Page 58
... having them without any concern for long-term storage.
56
You can print various size copies onto one side of working or architectural drawings.
Select [PDF/A] in [Edit / Colour].
You can scan documents efficiently.
This file type is suitable for data capacity. You can stamp the name of your company on copies...
Manuals - Page 121
Place originals. 5. Press the [E-mail] tab.
4. If necessary, specify the scan settings according to the original to be scanned.
119 Make sure that no previous settings remain. If a previous setting remains, press the [Clear Modes]... panel, and press the [Scanner] icon on the [Home] screen. Basic Procedure for Sending Scan Files by E-mail
Basic Procedure for Sending Scan Files by Email
1.
Manuals - Page 122
...Message Disposition Notification, press [Recept. You can select are as a PDF file. • Press [Scan Settings], and then press [Full Colour: Text / Photo] in the selected title.
120 To use ...Tools/Counter] key. 2.
Notice], the selected e-mail sender will receive e-mail notification when the email recipient has opened the e-mail. 9. The keys you select [Recept. Notice].
Press [Address ...
Manuals - Page 127
... Page: [TIFF / JPEG], [PDF], [High Compression PDF] ,[PDF/A] If you select a single-page file type when scanning multiple originals, one file is the same as a single file. Selectable file types differ depending on a removable memory device. For details about file types, see "Notes About and Limitations of a file you select a multi-page...
Manuals - Page 134
... at the upper right in the menu area.
132 Basic Information area Displays the basic information of the item selected in the work area to view or download Help file contents. 4. Work area Displays the contents of the machine. 5. 8. Web Image Monitor 3. Click the Web browser's [Refresh] button to refresh the entire browser...
Manuals - Page 183
...
[13-10]
The alias telephone number you entered is already registered on the gatekeeper by another device.
• Check that the correct alias phone number is listed in [H.323 Settings] of [...H.323 Settings, see "Initial Settings", Fax .
• For details about settings scan size, see Web Image Monitor Help. When Messages Are Displayed on the Control Panel
• Settings that can also ...
Manuals - Page 193
...the remote machine supports the remote fax function.
• Check that the remote machine is working normally.
• Check that the LAN cable is set on the remote machine. For ...support User Code Authentication. Check the remote machine status."
• User authentication of the device connected via the remote fax function.
User Code Authentication is set for the remote machine ...
Manuals - Page 194
... operation cannot be performed. When you attempt to scan an original. A timeout error occurred while an attempt was made to connect the device via remote fax function.
• Check that..."Interface Settings", Connecting the Machine/ System Settings .
• Check that the remote machine is working correctly.
• For details about connection with the remote machine has failed. "The HDD of...
Manuals - Page 204
... file exceeds 1GB, print by using a function other than the Direct printing function from removable memory devices. You cannot select files of different formats at the same time.
• The size of the...and possible solutions for total data size of the multiple files that the data is no work area available for image processing.
Causes
Solutions
• The size of the selected file ...
Manuals - Page 211
... to change the resolution setting, see the printer driver Help. Contact the owner of the specified output tray is working correctly.
"Receiving data failed."
Resend the data. Job...cancelled." The machine received a command to change the resolution setting, see the printer driver Help. The output tray was changed ." For details about how to stop transmission from the printer...
Manuals - Page 213
... current status, press [Scanned Files Status]."
For details about how to enable or disable the WSD protocol, see "Direct Printing from a Removable Memory Device", Print . WSD (Device) protocol or WSD (... Are Displayed on the Control Panel
Messages during Direct print from a removable memory device
Message
Causes
Solutions
"99: Error"
This data cannot be recognized.
For details...
Manuals - Page 214
...firewalls can prevent client computers from establishing connection with this , see the anti-virus software Help.
• To prevent a firewall blocking the connection, register the machine's IP address in...add programs to the exclusion list in the firewall's IP address exclusion settings. Select scan size." "Cannot find the specified path.
failed." 10. The destination computer name or...
Manuals - Page 215
.... For details, see if the memory device is full and scan data cannot be saved is exceeded.
• Replace the memory device.
• If the document is scanned as single-page or divided multiple pages, data already written to see your operating system's Help. It might be unformatted, or its format might be incompatible with...
Manuals - Page 217
.... Note that it may not be entered for scan function, see "Relationship between Resolution and Scan Size", Scan . When Messages Are Displayed on the Control Panel
Message
Causes
Solutions
"Exceeded max. Email Size] in [Scanner Features].
Check the number of alphanumeric characters for scan function, see "Send Settings", Scan . E-mail size. of characters which can be...
Manuals - Page 221
... Machine/ System Settings .
"Selected file is set SMTP authentication, see "General Settings", Scan . Retry sending after sending jobs in use. For details about how to set to ... of a file whose status is being scanned for a different function." Sending the data has been cancelled. Please try again later." The SMTP authentication email address and the administrator's e-mail address ...
Manuals - Page 229
....
227 The maximum number of the scanner used for the previous scan.
For details about firewall, see Windows Help.
• Use an application such as the machine's protocol.
Lift the ADF by 30 degrees or more scanning area."
"YYY" will be stored is turned on. "Cannot specify any more . "YYY" will be used...
Manuals - Page 231
... an invalid version of the computer or copy Winsock from the scanner." insufficient.
• Reset the scan size.
• Lower the resolution.
• Set with user For details about firewall, see "Relationship between scan settings, see Windows Help. The problem may be due to the network correctly.
• Disable the client computer's own...
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