Ricoh Aficio MP C2030 Support Question
Ricoh Aficio MP C2030 Support Question
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Question posted by jopho on May 2nd, 2014
Can't Scan To Folder Ricoh Aficio 6500
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Current Answers
Answer #1: Posted by freginold on June 17th, 2014 8:18 AM
freginold
Member since:
December 20th, 2011 Points: 23,253,895
Member since:
December 20th, 2011 Points: 23,253,895
Hi, there are many reasons why you may not be able to scan to a folder. Here are some of the more common reasons:
- The folder that you are trying to scan to isn't shared
- The user account you are using to authenticate does not have rights to access that folder (possibly someone changed their password recently)
- There is a network connection problem somewhere between the copier and the computer
- There is a hardware device or software program preventing the copier from reaching that folder (ie. a firewall, anti-virus program, security suite, router, etc.)
- The copier and the computer are not in the same workgroup/domain
- If you are using an IP address for the computer instead of a host name, the computer's IP address has changed
If scanning to a folder was never fully set up, you can find instructions for doing so here:
- How to link to a network share folder from a Ricoh Aficio MP series copier
Related Ricoh Aficio MP C2030 Manual Pages
Troubleshooting Guide - Page 2
... parts other than genuine parts from the machine. For details about power source, see "Machine Types", About This Machine.) • Type 1: MP 1600/Aficio MP 1600/IS 2316 • Type 2: MP 2000/Aficio MP 2000/IS 2320 Certain types might be responsible for direct, indirect, special, incidental, or consequential damages as shown above. Please be available...
Troubleshooting Guide - Page 6
... Your Machine 93 Machine Environment 93 Moving...94 Power Connection...95 Access to Send a Scanned File 54 When the TWAIN Driver Cannot Be Started 54 The Network Delivery Function Cannot Be... Cartridge 87
7. 5. Troubleshooting When Using the Scanner Function
When Scanning Is Not Done As Expected 53 When You Cannot Send Scanned Files 54
When You Cannot Browse the Network to the Machine ...
Troubleshooting Guide - Page 7
... to read these notes.
Names of Major Options
Major options of this manual: • Auto Document Feeder → ADF • Auto Document Feeder capable of scanning both sides of a sheet → ARDF
1 Indicates important safety notes. This symbol is located at the end of the machine's functions, and instructions on the...
Troubleshooting Guide - Page 15
... an Original for Memory Transmission
×
Memory Transmission
Immediate Transmission ×
Memory Reception
Printing Received Data
Receive Data
Printing
Using the control panel Scanning
Scanning
×
× ×
× ×× ××
*1
××
*1
*1
×
×
×
×
×××
*2 *2 *2 ×
*1
*1
×××××...
Troubleshooting Guide - Page 16
... Guide.
❒ While printing is
factory-preset to "Display mode". For setting of executing multiple functions simultaneously,
specify which function should have priority in progress, scanning a document using another function may take more time.
10 This setting is in "Print Priority".
Troubleshooting Guide - Page 17
... 433 mm. Message
Cause
Solution
Cannot detect original size
Improper original is not
size.
See "Originals", Copy Reference.
Cannot sort this length cannot be duplex scanned. This message appears when the bypass tray is not available with this The specified paper size is placed. The specified function is selected.
If you...
Troubleshooting Guide - Page 18
... login user name or Ask the administrator for the correct
failed. copy Duplex mode does not support Duplex mode supports the fol- password is being scanned by another function. server when using Basic Authentication, Windows Authentication , LDAP Authentication, or Integration Server Authentication. lowing paper sizes: A3L, B4 JISL, A4KL, B5 JISKL...
Troubleshooting Guide - Page 20
... are not The original is not selected.
Parts of the original. Clean them . Also, use pasted originals.
Adjust the image density.
The exposure glass or scanning Clean them . When using the ADF or ARDF, place them face up. See "Adjusting Image Density", Copy Reference. A moiré pattern is too dark.
Troubleshooting...
Troubleshooting Guide - Page 23
....
17 to [Off] for Paper Type, press
[Duplex], and then select [On].
ter the scanned original has been To stop copying, press [Stop]. mode.
90 g/m2. The margin is selected....
Copies are not copied. Set a narrower margin with the first page to scan and copy remaining originals. Message
Cause
Solution
Press [Resume] to be copied, af- Load paper ...
Troubleshooting Guide - Page 28
..., and then press the {Start} key. If you press [Exit], the machine returns to detect the original size. The machine is full. current scan job under another function. Stop scan-
Reselect dest./functions after update finishes. cancelled.
3
may be initialized. If the error reoccurs frequently, chine or the telephone line (for Admin...
Troubleshooting Guide - Page 29
... server authentication. LDAP server search timed out. See "Administrator Tools", General Settings Guide. To select destinations for sending by e-mail, press [Select] for sending by Scan to Folder, press [Select] for Admin
destination(s) or Web Image Monitor. Re- Do not switch off the power while this function.
has failed. Exceeded max.
or...
Troubleshooting Guide - Page 31
... a Message Is Displayed
Message
Cause
Solution
Check whether Cannot find the DNS server, SMTP • Check that the DNS server
there are any server or folder for transfer is specified is operating correctly.
• Check that the LAN cable is correctly connected to the machine.
• Check the network connection and...
Troubleshooting Guide - Page 32
... "File Transfer", General Settings Guide.
See the Web
3
Image Monitor's Help. • Check that the user name and
password of the computer in which the folder for forwarding is specified is programmed.
password for confirmation. cation or POP before SMTP authentication are correctly programmed from [File Transfer]
under [System Settings]. You...
Troubleshooting Guide - Page 35
... set to detect the size of the original when the {Start} key is correctly connected. Then, re-send the document. Press [Original Size:], select the scanning area, and then resend the document. If you cannot receive by the Contact the administrator. Check your login user name, password, or driver encryption key...
Troubleshooting Guide - Page 36
...out. making printing impossible.
but an error message does not appear. The document is being scanned. Fax transmission.
If a group was not possible. tray.
See p.65 "Loading Paper".... failed to print received fax documents.
It is lit.
tor is impossible during scanning.
See p.85 "Replacing Toner". transmission is being sent or it is canceled but...
Troubleshooting Guide - Page 38
...use recommended paper. When the D Add Toner indicator Replace the toner bottle soon. Adjust scan density.
Troubleshooting When Using the Facsimile Function
Problem
Cause
Solution
The image is dirty. ...density is too light.
• The image density has been • Increase the scanning density. ing the toner bottle may not be fully reproduced. See "Copy Paper", About This Machine...
Troubleshooting Guide - Page 60
... cannot be specified. may be used . dialog box cannot be correct:
ing the destination folder.
• IPv4 address • Subnet Mask
Check the settings. Problem
The network delivery ...it correctly.
setting. Troubleshooting When Using the Scanner Function
When You Cannot Send Scanned Files
The following machine settings
browsed when specify- The Network Delivery Function Cannot ...
Troubleshooting Guide - Page 63
... do not have privileges to use this function.
Check the information of a size not • Place the original correctly. To select destination for sending by Scan to Folder, press [Select] for the message displayed on the exposure glass, the lifting/ lowering action of search max.
When a Message Is Displayed
Message
Cause
Solution...
Troubleshooting Guide - Page 64
.... authentication failed. Specify sender's name.
Cannot enter manually more groups.
size)]. Check settings and check Scanned File Status. While a file was invalid.
• Check that the user name and password are correct.
• A password of destination folders selectable in one time has been exceeded.
tact the administrator. Split the destinations into two...
Quick Use Guide - Page 3
Chapter 2: Navigating the Ricoh Operation Panel
1. Printer button (Access to Facsimile Mode) 4. Clear modes button (Clears ... display button (Changes the Touch Screen to Start Copy, Fax & Scan) 10. Start button (Used to Large Graphics) 11. Scanner button (Changes the Operation Panel to Scanner Mode / Allows scan to Copier Mode) 2. Interrupt button (Pause the current job for ...
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