RCA 25425RE1 Support Question
RCA 25425RE1 Support Question
Find answers below for this question about RCA 25425RE1 - ViSYS Corded Phone.Need a RCA 25425RE1 manual? We have 1 online manual for this item!
Question posted by Sharon22416 on August 11th, 2011
Answering Machine
Why doesn't the 2nd line go to the answering machine when I'm on the 1st line? It'll just continue ringing until they hang up or I put the 1st call on hold & answer it!
Current Answers
Answer #1: Posted by antiroach on August 11th, 2011 10:31 AM
antiroach
Member since:
July 23rd, 2011 Points: 369,520
Member since:
July 23rd, 2011 Points: 369,520
It's quite possible you are running into one of these situations:
An Auto Attendant is in use and cannot answer the incoming call when someone at that extension is:
- accessing messages, or
- using any of the lines to make or answer a call, or
- on an intercom call, or
- programming the phone, or
- when a message is being recorded at that extension.
So, it looks like you'll need to setup the Answering System. To do so, go to page 40 of this document.
Nerds need love too...
Related RCA 25425RE1 Manual Pages
User Guide - Page 5
...Speakerphone, Handset, and Headset Volume 14 Ringer Tone 15 Priority Line 15 Delay Ring 16 Phone ID 16 Phone Name 16 Intercom Auto Answer 17 Flash Time 17 Call Alert Tone 18 No Unknown/...Providing Privacy 31 Conference Calls 31
Intercom Calls 32 One-Touch Intercom 32 Answering an Intercom Call 32 Intercom Hold 32 Intercom Conference Calls 33 Paging All Stations 33
Caller ID 34 ...
User Guide - Page 6
... or Number Stored in Phone Book (Directory) Memory 37 Editing a Name or Number Stored in the Intercom/Memory Log 37 Storing the Last Number Dialed 37 Storing a Pause in Memory 38 Dialing a Stored Number 38 Memory Delete/Clear 38 Clear All Memories 39 Chain Dialing 39 Answering System 40 Answering System 40 Turning...
User Guide - Page 8
... designed for full system operation. intercom, page, etc.), Line 1 must be connected and must be connected to the same line.
Connections & Setup
Parts Checklist
Make sure your package includes the following items:
Base
Handset Handset cord Line cords
AC power
adaptor
Telephone Jack Requirements
To use this phone, you don't have either modular jack, call from...
User Guide - Page 10
... steps 1 through 3 below prior to connecting the telephone line cords to insure for more than 30 days, remove the batteries because they can leak and damage the unit.
10 Installing the Phone
The phone may want erased.
As a precaution, you do not want to accomodate all phone cords from the base cabinet bottom. • Insert the...
User Guide - Page 11
... included) to the unit, the system automatically searches for and sets up a phone ID. Connect the telephone line cords: If you connect the power supply and Line 1 to combine the four single telephone lines into the other straight line cord into two dual lines. NOTE: • If the phone cannot find an ID, determine if there are too many...
User Guide - Page 12
... 25404 models are talking to someone on line 2, line 3, or line 4. Check for a dial tone:
Lift the handset and listen for full system operation. Your fax machine now can choose line 1, line 2, line 3, or line 4.
Connect the handset cord:
Connect one end of the base and the other phone(s) is properly installed. The phone IDs for example, and then set the...
User Guide - Page 13
... to test system configuration and identify possible line connection errors. Only other stations. Press LINE 1.
2. Look at your phone. Select preferred Mailbox setting. (Personal Mailbox...ANSWER shows in the display and intercom is correct. Enter a phone ID by pressing the ANSWERER button, a blue indicator will hear a ring back tone (call through tone) at all phones on the answering...
User Guide - Page 17
.... 3. Flash Time 1. TIP: You may press the EXIT button at any time to scroll up to answer an intercom call by automatically activating the speaker. Intercom Auto Answer For "hands-free" operation, the phone can be set to 8 characters). Use the VOL (+ or -) buttons to exit.
17 Press the SEL/SAVE button. 6. Press...
User Guide - Page 21
... VOL (+ or -) buttons to scroll up or down to select from another phone.
- The default is 5 rings. 7. Press the MENU button while in standby mode. 2. Press the SEL/SAVE button. 4. If you have new messages, the unit answers after the 3rd ring. - Press the SEL/SAVE button to the original factory default settings. 1. Programming...
User Guide - Page 27
... picked up the handset when finished. Pick up the handset and press a LINE button to select a line. 2.
Hang up by the speakerphone mic. When you are listening, you are receiving. Wait for a dial tone then dial a phone number. 3. If the priority
line is possible in speakerphone mode. Connect the headset plug into headset jack), an...
User Guide - Page 28
...back in the display.
2. Answering Calls If you receive a call on a line other end of the line cannot hear you, but you are making or receiving a call on hold first. When finished, hang up the handset (handset mode...the HEAD- NOTE: Whether you can still hear them.
1. With the phone idle and the handset on the priority line, 1.
Press the DIAL or SPEAKER button, or lift the handset to ...
User Guide - Page 29
... may choose from Hold Press the HOLD button or the corresponding LINE button to disable (silence) an incoming ring signal, intercom ring, or page.
The line indicator for the line on hold . NOTE: If you put the line in PRIVACY mode, no beep is heard.
When the unit is displayed.
2. To cancel, press PRIVACY again or hang up the handset...
User Guide - Page 30
... party's line rapidly flashes red and rings during call transfer. • If the transferred call is not picked up the handset or press the SPEAKER,
DIAL, or a line button to six previously dialed phone numbers. 1. Receiving a Transferred Call from step 1. To answer the call, press that can access the line are on hold , and the line indicator flashes...
User Guide - Page 32
... is on hold is also released.
32 The speakerphone automatically turns on . To end the intercom call, hang up and continue speaking. If you want to switch to the handset, pick it up . NOTE: Press SPEAKER or lift the handset to the headset press the HEADSET button. Make an intercom call or answer an...
User Guide - Page 36
... name (up to store. Press the 4 key 3 times for the letter I ; Memory Log and Phone Book (Directory) Memory
You may store data in the display after you hear the tone.
• Press...characters).
The Phone Book and each of the number keys. ENTER NUMBER is displayed.
4. The numbers you make a mistake, use all the features of the number pad on hold and answer the incoming ...
User Guide - Page 40
... phones to act as an Answering System (up or down to ANSWERING SYSTEM. 3. The ANSWERER light is lit when the function is "Please leave a message after deletion. 8. Use the VOL (+ or -) buttons to scroll up to PLAYBACK GREETING. 5. The system plays the previously recorded greeting. 7. Wait for each incoming message can be set one line...
User Guide - Page 41
...as long as the caller continues speaking. Memo Recording 1. After the beep, speak toward the phone in the unit, the "NEW MESSAGE" indicator will answer incoming calls or routed ...Press and hold the MEMO button for 7 seconds. While on .
This is a steady dial tone for 2 seconds until you can record a phone conversation. 1. To stop recording. versation. 2. Answering System Operation...
User Guide - Page 42
...message OR press DIR button to replay the message playing. After the unit answers, enter your phone number. 2. Answering System Operation
Message Playback In idle mode, press the PLAY button once. ...button again to skip.
42 Press and hold the DELETE button for 2 seconds during playback. Call your three digit password after playback of this answering system when you are no messages, the ...
User Guide - Page 43
... remote operation, hang up on long distance costs. NO New Messages Received If the phone rings more than three times, there are no new messages. Press 0 while playing a message to review. The system will answer the call after only 3 rings, you have received any new messages before system answers, and save the cost of rings. 1. Answering System Operation...
User Guide - Page 47
... phone to a cordless feature with the handset.
Operation without Power
If the power cord is not plugged into the unit and no dial tone in this mode, the unit fully supports all operational features, except the intercom call on line 1 with the additional purchase of the 25425 base, the antenna icon on line 1 only, 2) answer...
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