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Plantronics HW251N Support Question

Plantronics HW251N Support Question

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Question posted by barbara20246 on July 10th, 2012

Avaya T7316e New Series-is Not Working With The Hw251n.

HW251N worked with the Nortel T7316E series, but can't get it to work with the newer  Avaya T7316E. Is there a different switch setting that will make it work? thx  Barb  

Current Answers

Answer #1: Posted by HeadsetsDirect on July 10th, 2012 4:08 PM
This answer was accepted by the poster of the original question.
HeadsetsDirect

Member since:
June 26th, 2011

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We've had this come up on occasion and it has to do with the A10 direct connect cable not being compatible with the newer phone. (I'm guessing you have an A10 cable between the headset and phone).  We haven't had enough testing to have an absolute for sure answer, but at least a few things to try.

Option 1: Use a Polaris Cable instead of the A10

Option 2: Use an M12 amplifier (The newer M22 will definitely not work)

Good luck and let us know what you discover.

-Wayne


http://www.headsetsdirect.com/

Related Plantronics HW251N Manual Pages

User Guide - Page 2

Voice Tube Noise-Canceling HW251 HW261 HW251N HW261N
User Guide - Page 5

...extended by the REN, you in advance that temporary discontinuance of service may make necessary modifications to the user's satisfaction. Before installing this telephone equipment causes ...of a certified connector assembly (telephone extension cord). Caution: Users should not attempt to make such connections themselves, but not all devices does not exceed 5. NOTICE INDUSTRIE CANADA Avis...

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