Motorola SB6121 Support Question
Motorola SB6121 Support Question
Find answers below for this question about Motorola SB6121.Need a Motorola SB6121 manual? We have 2 online manuals for this item!
Question posted by maleoa on January 3rd, 2014
How To Flash Firmware To Motorola Firmware To Sb6121
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Related Motorola SB6121 Manual Pages
Installation Guide - Page 3
... Information Introduction In the Box ...1 Contact Information ...1 System Requirements...1 Product Overview Front Panel...3 Rear Panel...4 MAC Label ...5 Installing the Modem Connecting the SB6121...6
Using the Energy Conservation Switch 7 Wall Mounting the Modem ...7
Wall Mounting Template...8 Connecting to the Internet Checking for an Internet Connection 10 Configuring TCP/IP for Windows 7 10...
Installation Guide - Page 4
...
• Place this device on a stable surface.
• Avoid damaging the cable modem with static by touching the coaxial cable when it is attached to the earth-grounded coaxial... a wet basement, or near water: for connections to the main power supply circuit. SB6121 Cable Modem • Installation Guide
iv
Uncontrolled Document Observe all safety precautions.
They may be used in...
Installation Guide - Page 5
... for instructions on , the user is provided to call Motorola Customer Service for compliance could void the user's authority to...Motorola Equipment Please do not dispose of the FCC Rules. This device complies with part 15 of the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any servicing other objects. SB6121 Cable Modem...
Installation Guide - Page 6
... already approved in this filing. Operation is not accessible by the end user. The firmware setting is subject to LE-LAN devices.
Cet appareil numérique de la classe...indoor use of some specific channels and/or operational frequency bands are country dependent and are firmware programmed at least 20 cm (8 inches).
B
FCC Radiation Exposure Statement
This equipment complies...
Installation Guide - Page 7
... one computer in the box with the following items are included in your service provider, some of the included items may be different.
B
1
Introduction
The Motorola® SURFboard® SB6121 DOCSIS® 3.0 Cable Modem provides high-speed Internet access to the network Contains software license, warranty, and safety information for the...
Installation Guide - Page 9
... is connected Blue*: High-speed Internet connection with bonded upstream channels
Green: Startup process completed
Product Overview • Front Panel
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
3
Uncontrolled Document icon does not flash
ON Green: Power is properly connected
Scanning for a downstream (receive) channel connection
Scanning for an upstream (send) channel...
Installation Guide - Page 10
... for receiving and transmitting data, your service provider.
*Blue icon operation is made. Rear Panel
1 2
3
Product Overview • Rear Panel
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
4
Uncontrolled Document B
ICON 5
6
FLASHING
Transmitting or receiving data on Ethernet port
ON
Amber: A device, computer, or hub is connected to the Ethernet (10Base-T) or Fast...
Installation Guide - Page 11
... a unique, 48-bit value that identifies each Ethernet network device. Product Overview • MAC Label
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
5
Uncontrolled Document It contains a MAC address which is located on the bottom of the modem. To receive data service, you must provide the MAC address marked HFC MAC ID to...
Installation Guide - Page 12
... the power cord into an electrical wall outlet. 5. Connect the Ethernet cable to the Cable connector on your computer. 6. B
3
Installing the Modem
Connecting the SB6121
This product is connected to lightning could create a safety hazard and damage the product.
1. Do not route the Ethernet cable outside of the power cord ...
Installation Guide - Page 13
... cord is a Power on/off button used to shut off power to the SB6121 when high-speed data services are not being used.
• Push • Push
button in the ON position (pushed in) to power on the cable modem button in the OFF position (pushed out) to power off the cable...
Installation Guide - Page 16
...Connection
After installing your cable modem, you are now ready ... the Motorola website, you may need to configure your cable modem to ...display the Local Area Connection Properties window. 7. Configuring TCP/IP for your computer. 2. Open a web browser window on your network interface. 6. If the Motorola...Sharing Center
window. 4. Type www.motorola.com in the Address bar.
Click ...
Installation Guide - Page 23
... send channel cannot Upstream channel is lost be acquired
FLASHING IP registration is unsuccessful IP registration is lost
OFF
No connected device is
detected
Device is disconnected
Troubleshooting • Front Panel Icons and Error Conditions
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
17
Uncontrolled Document B
Front Panel Icons and Error Conditions
The...
Installation Guide - Page 24
... ("LICENSE") CAREFULLY BEFORE YOU INSTALL, DOWNLOAD OR USE ANY APPLICATION SOFTWARE, USB DRIVER SOFTWARE, FIRMWARE AND RELATED DOCUMENTATION ("SOFTWARE") PROVIDED WITH MOTOROLA'S CABLE DATA PRODUCT (THE "CABLE DATA PRODUCT"). B
B
Software License & Warranty
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Motorola, Inc. If you transfer the Software, you must at the same time transfer the Product...
Installation Guide - Page 25
... you will put this Product (including Software) is provided by the Government is subject to your requirements or that any nuclear facility. Warranty Information
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Home & Networks Mobility ("Motorola")
What is Motorola, Inc., Home & Networks Mobility Solutions Business, 101 Tournament Drive, Horsham, PA 19044. or (ii) to the Product.
Installation Guide - Page 26
..., ALTERED, AND/OR DAMAGED. THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES for details.
Motorola's warranty is governed by you must do to obtain warranty service. Contact your Service Provider. Software License & Warranty • Warranty Information
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
20
Uncontrolled Document B
How long does this Product, whether made...
Quick Reference Guide - Page 1
... downstream and upstream channels to be "virtually-bonded" together to assist all Technical Operations employees with the proper steps of installing, configuring, and troubleshooting the Motorola SB6121 modem. Additionally, DOCSIS 3.0 supports IPv6and Internet Protocol Television (IPTV). Technical Operations Academy
Page 1 of DOCSIS, but most notably, channel bonding...
Quick Reference Guide - Page 2
... large appliances, UPS (uninterrupted power supplies), microwaves, computer monitors or 2.4GHz cordless phones.
CSG Field SERIAL NUMBER
Motorola SB6121 modem HFC MAC ID
Additional Warehouse Information CSG Equipment Type: M1 CSG Equipment Model: SB6121 CSG Equipment Mode: 0 Installation Procedure Connect one end of 5 Connect an active coax cable. Rear Panel Connections
1. Quick...
Quick Reference Guide - Page 3
... during installation, configuration, and troubleshooting. Quick Reference Guide: Motorola SB6121
Front Panel Display
The front panel LEDs should not flash
disconnected
2 RECEIVE Receive channel not Scanning for a receive... Internet connection Scanning for how and what the modem is performing. The LINK light flashes when the cable modem is detected
connected via the Ethernet
(10Base-T) or...
Quick Reference Guide - Page 4
... via
DOCSIS® configuration file. B. C. Scanning upstream frequencies. Modem is successfully registered but Network Access Control (NACO) is enabled. Performing firmware upgrade DOCSIS 3.0 modems have dual-colored LEDs to rule out potential signal issues.
To restart the Motorola SB6121:
1.
The upstream (SEND) channel cannot be acquired.
Turns off...
Quick Reference Guide - Page 5
Quick Reference Guide: Motorola SB6121
Troubleshooting Tips Release and Renew the IP address on computer if its unable to access the internet or the modem's setup page Reboot the computer Disable the proxy settings in the computer's web browser, and temporarily disable any firewall software during the setup ...
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