Motorola SB6121 Support Question
Motorola SB6121 Support Question
Find answers below for this question about Motorola SB6121.Need a Motorola SB6121 manual? We have 2 online manuals for this item!
Question posted by buicmandi on September 8th, 2014
How To Change The Settings In The Motorola Surfboard Model Sb6121
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Current Answers
Answer #1: Posted by MotoAgents on September 30th, 2014 9:34 AM
MotoAgents
Member since:
June 27th, 2014 Points: 554,130
Member since:
June 27th, 2014 Points: 554,130
Hi buicmandi
In this case I will recommend you ton contact the solutions department, here is the Link so you can contact them.
Regards
Marge
Motorola Mobility
MotoAgents
Related Motorola SB6121 Manual Pages
Installation Guide - Page 3
...Panel...3 Rear Panel...4 MAC Label ...5 Installing the Modem Connecting the SB6121...6
Using the Energy Conservation Switch 7 Wall Mounting the Modem ...7
Wall Mounting Template...8 Connecting to the Internet...for Windows 7, Vista, or XP 13 Monitoring Your Modem Starting the Modem Configuration Manager 14 Restoring Your Modem Settings 15 Troubleshooting Solutions ...16 Front Panel Icons and ...
Installation Guide - Page 4
...stable surface.
• Avoid damaging the cable modem with static by items placed upon or against them properly.
• Different types of cord sets may result in a shock or fire hazard... a swimming pool.
• Postpone installation until there is to dripping or splashing. SB6121 Cable Modem • Installation Guide
iv
Uncontrolled Document Use only a main line cord that the customer...
Installation Guide - Page 5
...residential or commercial waste.
SB6121 Cable Modem • Installation Guide
v
Uncontrolled Document Recycling your Motorola Equipment Please do not ... on a Motorola product, do not dispose of cable entry as the European Union, have set up systems to...the installation and troubleshooting instructions. FCC CAUTION: Any changes or modifications not expressly approved by one or more...
Installation Guide - Page 6
...distance between the radiator and your body. To comply with FCC radiation exposure limits set forth for an uncontrolled environment. This Class B digital apparatus complies with any other....
In Canada, RLAN devices are firmware programmed at least 20 cm (8 inches). SB6121 Cable Modem • Installation Guide
vi
Uncontrolled Document The availability of the Industry Canada Rules. ...
Installation Guide - Page 7
... consumer cable products, education, and support: • Visit the Motorola support website:
http://broadband.motorola.com/consumers/support
3
System Requirements
The SB6121 is compatible with the modem. B
1
Introduction
The Motorola® SURFboard® SB6121 DOCSIS® 3.0 Cable Modem provides high-speed Internet access to directly connect one computer in the box with the following...
Installation Guide - Page 9
...: Non-bonded upstream channel is connected Blue*: High-speed Internet connection with bonded upstream channels
Green: Startup process completed
Product Overview • Front Panel
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
3
Uncontrolled Document icon does not flash
ON Green: Power is properly connected
Scanning for a downstream (receive) channel connection
Scanning for...
Installation Guide - Page 10
... provided by your service provider may implement bonded channels for high-speed Internet and Ethernet connections.
Rear Panel
1 2
3
Product Overview • Rear Panel
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
4
Uncontrolled Document
Note: To increase the bandwidth available for receiving and transmitting data, your service provider.
*Blue icon operation is made...
Installation Guide - Page 16
If the Motorola website appears, you may need to configure your cable modem, you complete the TCP/IP configuration, go to Verifying the IP Address for an Internet Connection
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
10... or High-Speed Internet
connections window. 5. Type www.motorola.com in the Address bar. Click Change adapter settings to connect your computer. 2.
Installation Guide - Page 17
.... 3. Close the Local Area Connection Properties window and then exit the Control Panel. Click Start and then click Settings. 2. Click Manage network connections to close the Internet Protocol Version 4 (TCP/IPv4) Properties window. 11. If... OK to Verifying the IP Address for Windows Vista
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
11
Uncontrolled Document
Installation Guide - Page 20
... for more information.
Monitoring Your Modem • Starting the Modem Configuration Manager
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
14
Uncontrolled Document
Press Enter.
B
5
Monitoring Your Modem
Use the SB6121 Modem Configuration Manager to monitor the various configuration settings and operational status of your cable modem. 2. You can also reset the...
Installation Guide - Page 21
...will delete your SB6121 modem configuration to the factory default settings. 1. Monitoring Your Modem • Restoring Your Modem Settings
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
15
Uncontrolled Document
Select Configuration from the menu bar.
2. Click Reset All Defaults. B
Restoring Your Modem Settings
You can reset your existing modem configuration settings.
Installation Guide - Page 22
... the icon lights as described in Configuring TCP/IP.
Call your service provider if you have to reset the SB6121 modem configuration to its original factory settings if the cable modem is operating properly.
• Check the coaxial cable connection at the SB6121 and cable wall outlet. Troubleshooting Solutions
POSSIBLE SOLUTION
• Check that the...
Installation Guide - Page 24
... BE BOUND BY THE PROVISIONS OF THIS LICENSE AGREEMENT.
The Software is never sold. B
B
Software License & Warranty
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Motorola, Inc. UPON ACCEPTANCE, THIS LICENSE WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND MOTOROLA. If you transfer the Software, you must at the same time transfer the Product and all component parts...
Installation Guide - Page 25
... owned by the laws of the Commonwealth of aircraft, air traffic, aircraft navigation or aircraft communications;
MOTOROLA DOES NOT WARRANT THIS PRODUCT DIRECTLY TO YOU, THE END USER. Warranty Information
SURFboard SB6121 DOCSIS 3.0 Cable Modem
Home & Networks Mobility ("Motorola")
What is my limited warranty? or in on-line control of Pennsylvania, without bugs. This License...
Installation Guide - Page 26
... details.
Software License & Warranty • Warranty Information
SB6121 DOCSIS 3.0® Cable Modem • Installation Guide
20
Uncontrolled Document Motorola's warranty is governed by you must do to obtain warranty...whether based in connection with this Limited Warranty last? IN NO CASE SHALL MOTOROLA'S LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT. Contact your Service ...
Quick Reference Guide - Page 1
DOCSIS 3.0 provides a number of enhancements earlier versions of installing, configuring, and troubleshooting the Motorola SB6121 modem. Channel bonding enables multiple downstream and upstream channels to be "virtually-bonded" together to a minimum rate of Internet addresses that operators may use.
This document ...
Quick Reference Guide - Page 2
F-connector connects to the computer 2. Do not set the modem in order for the gateway to the power adapter
Technical Operations Academy
Page 2 of the modem. CSG Field SERIAL NUMBER
Motorola SB6121 modem HFC MAC ID
Additional Warehouse Information CSG Equipment Type: M1 CSG Equipment Model: SB6121 CSG Equipment Mode: 0 Installation Procedure Connect one end of the power adapter...
Quick Reference Guide - Page 3
...Technical Operations Academy
Page 3 of 5 Quick Reference Guide: Motorola SB6121
Front Panel Display
The front panel LEDs should not flash
disconnected... with bonded
channels
4 ONLINE Internet connection Scanning for how and what the modem is performing. The LINK light flashes when the cable modem is
This light should be used during installation, configuration, and troubleshooting. Use...
Quick Reference Guide - Page 4
... Ethernet is disabled via
DOCSIS® configuration file. Power On Self Test (POST). H. Performing firmware upgrade DOCSIS 3.0 modems have dual-colored LEDs to power and RF signal. Quick Reference Guide: Motorola SB6121
Start-Up Sequence
The SB6121 goes through a series of 5 Powered off during normal operation: The downstream channel was lost . Scanning upstream frequencies...
Quick Reference Guide - Page 5
Quick Reference Guide: Motorola SB6121
Troubleshooting Tips Release and Renew the IP address on computer if its unable to access the internet or the modem's setup page Reboot the computer Disable the proxy settings in the computer's web browser, and temporarily disable any firewall software during the setup of the gateway. ...
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