Question posted by cbmi on January 8th, 2014
Magicjack Can Not Receive And Make Outgoing Calls
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Current Answers
Answer #1: Posted by waelsaidani1 on January 8th, 2014 6:41 AM
On your softphone, please try the following:
Click "Menu" on the top right-hand corner
Click "Advanced Users"
Click "Restart"
If that does not work:
Please check that your computer's date and time are correct.
If that does not work:
Please download and run the upgrade.
If that does not work:
Disable any antivirus that may be running on your system and try again.
If that does not work:
Please open port 49152-65535 UDP on ALL firewalls and your router, if
you have one. (Router ports can be opened via the web application
applicable to your router).
Restart magicJack again by following the three steps above.
How to access Web Application for router
Start > Run > Type in cmd > Press ENTER
A command prompt will open
Type ipconfig > press ENTER
Make note / write down name of the default gateway and IP address
Open your Internet Browser
Type in the default gateway IP (Example: 192.168.1.1)
Type in Username and Password
Find "Port Forwarding" and Forward Port 49152-65535 UDP for the IP address you located earlier.
Restart your magicJack and try again.
Click "Menu" on the top right-hand corner
Click "Advanced Users"
Click "Restart"
If that does not work:
Please check that your computer's date and time are correct.
If that does not work:
Please download and run the upgrade.
If that does not work:
Disable any antivirus that may be running on your system and try again.
If that does not work:
Please open port 49152-65535 UDP on ALL firewalls and your router, if
you have one. (Router ports can be opened via the web application
applicable to your router).
Restart magicJack again by following the three steps above.
How to access Web Application for router
Start > Run > Type in cmd > Press ENTER
A command prompt will open
Type ipconfig > press ENTER
Make note / write down name of the default gateway and IP address
Open your Internet Browser
Type in the default gateway IP (Example: 192.168.1.1)
Type in Username and Password
Find "Port Forwarding" and Forward Port 49152-65535 UDP for the IP address you located earlier.
Restart your magicJack and try again.
MagicJack Knowledge Base Results
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Self-Service Support
... Conference Calling FREE Call Forwarding And more ..... Does magicJack support three-way calling? How do I use magicJack to forward calls to my cell phone? Can I arrange a FREE conference call from me? Does magicJack receive incoming calls as well? With magicJack, you have a regular telephone number and can make incoming and outgoing calls, along with magicJack? What... -
Self-Service Support
... between calls. How is the call ? Features YES. magicJack offers complimentary Call Waiting. Why can't I am calling also need to a cell phone? Dec 29, 2009 Does the person I make a telephone call quality on your telephone, tap the hang-up button. To use Call Waiting: Press the "FLASH" button on magicJack compared to own a magicJack? Does magicJack receive incoming calls as... -
Self-Service Support
... or cell phone. Does magicJack receive incoming calls as an unanswered call quality on my magicJack? How long does it come up on my call log as well? Why can see it take to my cell phone? NO. Can I use I can 't I give my children their own incoming and outgoing lines? magicJack makes and receives telephone calls just like a traditional telephone...
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