I Cant Make A Phone Call When I Try They Say Thank You For Using Magic Jack

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Answer #1: Posted by Odin on July 25th, 2013 10:02 AM

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Odin

Member since:
April 10th, 2010

Points: 41,236,690

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Try the chat route if you like, but magicJack's customer support is practically worthless.

Your magicJack may not work properly, or at all [partial list]:

if your magicJack is not running,
if it's not properly secured,
if the phone cord is not secured or is broken,
if you're not connected to the Internet at a sufficiently high speed,
if without a powered USB hub several phones are used to generate power from a USB port,
or if your magicJack device is defective.

You may wish to try these instructions. You can also reset the device, as explained here. Or consider "Running MagicJack as System" as outlined here.

If however the device is defective, you need to return it. If you bought it from magicJack, follow the instructions at http://my.magicjack.com/returns.html. If it's too late to return the device, you can seek a resolution with your credit card company or with the Florida Dept. of Agriculture and Consumer Services, at 850-488-2221 or 2005 Apalachee Pkwy., Tallahassee, FL 32399.

Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

Answer #2: Posted by TommyKervz on July 25th, 2013 8:44 AM

TommyKervz

Member since:
January 10th, 2013

Points: 17,776,813

90
points

Greetings - Follow the link below and initiate and online Live Chat to have the issue discussed with a Customer Support rep.
http://www.magicjack.com/plus-v05/customercare.html

Hope that is helpful.
Kervz at www.satechhelp.co.za

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