Why Can't I Get Through To Queens New York, And Can I Make Calls To The Uk

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Answer #1: Posted by Odin on September 12th, 2013 8:59 AM

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Odin

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April 10th, 2010

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You should be able to call both those areas, although calls to the UK require prepayment for non-domestic calls. (At my.magicjack.com go to "My Subscriptions," then to INTERNATIONAL DIALING, and click "Add Credit." Current rates are listed here.)

It's possible that the calls to Queens are running against magicJack's provision in its Terms of Service that provides:

We may require prepaid purchase and/or we may charge you for calls to conference lines, platforms and certain high cost calls, or any call wherein we incur a cost from another carrier.

Less scrupulous providers of service require your agreement to extensive Terms of Service that include limitations that are inconsistent with promotional wording on which you would naturally rely—knowing that folks rarely wade through and comprehend those extensive documents. I'm afraid magicJack is one of those less scrupulous outfits.

You may write magicJack at [email protected], or:

c/o Ymax Communications
PO BOX 6785
West Palm Beach, FL 33405

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