Cannot Make Calls To 718 Area Code

Current Answers

Answer #1: Posted by Odin on October 29th, 2013 7:07 AM

This answer was accepted by the poster of the original question.

Odin

Member since:
April 10th, 2010

Points: 41,236,660

1,100
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Sorry for your problems.

magicJack's Terms of Service provides:

We may require prepaid purchase and/or we may charge you for calls to conference lines, platforms and certain high cost calls, or any call wherein we incur a cost from another carrier.

This could explain why magicJack is asking you for additional payment, but it's hard to understand why magicJack might simply deny you service to those New York City areas. And in many years of reviewing many hundreds of magicJack complaints, I've never before encountered a denial of access to any part of New York.

magicJack's customer support is for the most part magically lacking. The phone number of 561-594-9925 is for billing matters only, and seeking either that phone help or chat help (at www.magicjack.com/techchat) may prove a waste of your time. You may write magicJack at [email protected], or:

c/o Ymax Communications
PO BOX 6785
West Palm Beach, FL 33405

 

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