Question posted by umpkenbaker on January 24th, 2012

I Can Make Calls But I Can't Recieve Them, They Go Straight To Voice Mail. It Is

My phone will no longer ring,, I tryed a new phone, not the problem. I can make calls just not recieve them. How can I fix this?

Current Answers

Answer #1: Posted by Odin on January 24th, 2012 6:33 PM
This answer was accepted by the poster of the original question.
Odin

Member since:
April 10th, 2010

Points: 41,236,670
1,100
points
Your magicJack may not work properly, or at all
  • if you're not logged on to your Windows user account,
  • if it's not running,
  • if it's not secured in the USB port,
  • if the phone cord is not secured or is broken,
  • if you're not connected to the Internet,
  •  if without a powered USB hub several phones are used to generate power from a USB port,  
  • or if your magicJack device is defective.

If the device is not defective, these simple actions may resolve the problem. Or you may try these instructions. If the device is defective, you need to return it. If you bought it from magicJack, follow the instructions at http://my.magicjack.com/returns.html.

If it's too late to return the device, you can seek a resolution with your credit card company or with the Florida Dept. of Agriculture and Consumer Services, at 850-488-2221.


Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.
Answer #2: Posted by jjhues on February 23rd, 2013 9:07 AM
jjhues

Member since:
February 23rd, 2013

Points: 0
100
points
it is in your BIOS settings. Make your settings for "wake up with LAN, wake up with WLAN, and wake up with USB enabled.

MagicJack Knowledge Base Results

We have determined that the information below may contain an answer to this question. If you find an answer, please remember to return to this page and add it here using the "I KNOW THE ANSWER!" button above. It's that easy to earn points!

  • Self-Service Support
    ...Accessing Voicemail What area codes are available for your account Can I change the email address of the voice mail Changing your e-mail address  You must have your phone number If I change my email address, do I lose my magicJack password and/or email address?..., 2009 Lost email and password Changing email address for voicemail Changing/adding email address for my new magicJack number?
  • Self-Service Support
    ... I lose my magicJack password and/or email address? Lost email and password Why doesn't my additional year of the voice mail Frequently Asked Questions YES! What if I review or access my call records or call logs? Can I change my email address, do so you need to notify magicJack? and log into your account, using...
  • Self-Service Support
    ...before  noon the next day and we will make any changes to your order , please reply to your account If I change the email address of the voice mail before the order is the status of our agents ...order confirmation email , please go to our online chat to talk to make the changes you will receive an order confirmation email. Can I track my shipped order? How do I receive my...

Similar Questions

Do I Have Voice Mail With My Magic Jack?
Please let me know if I have voice mail with my magic jack and if so how do I accesses it and use it...
(Posted by jrwsjohnson 10 years ago)
Disable Magic Jack Voice Mail
Please tell me how to disable the Magic Jack Voice mail. I have an answering maching, but Magic Jack...
(Posted by keb07 12 years ago)
When I Get A Call Why Does It G In To Voice Mail Instead Of Ringing So That I Ca
when i get a call it wont rang it just goes in to voice mail
(Posted by tanyebowers 13 years ago)
How Do I Get To Ring And Not Just Go To Voice Mail
I regestered my majic jack and i can not receive any calls just goes to voice mail
(Posted by rebelyyell 13 years ago)
Ask a New Question
Use the box below to post a new question about MagicJack.
Points & Prizes
  • You can earn points for nearly everything you do on HelpOwl.com
  • You can trade in those points for gift cards at leading retailers such as Amazon.com and Walmart
  • It's that simple!
See How it Works
Create a Free Account

MagicJack Reviews

View thousands of MagicJack user reviews and customer ratings available at ReviewOwl.com.

Contact Information

Complete MagicJack customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Scoreboard Ratings

See detailed MagicJack customer service rankings, employee comments and much more from our sister site.