Question posted by helenfraz on August 16th, 2012

Am I Going To Get My Replacement Plate?

I ordered a set of dishes online, and one plate was damaged.  I returned the plate, requesting an exchange.  FedEx tracking shows it was delivered on 8/9/12, but I have had no notification, response or replacement from Macy's.  I want to know if I am going to get a replacement plate.  I could not find a way to get this question answered on the Macy's website.  I called 1-800-289-6229 but was put on hold for such a long time, I was never able to speak to a person.  My Order Number was 899835491.  The FedEx tracking number is 235843505976500.  Can you help me get the plate I have already paid for?

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