Lexmark X560n Support Question
Lexmark X560n Support Question
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Question posted by jenniferbass on June 18th, 2014
Default Print Is From Tray 1, Which Is Set To Envelope, Should Be From Tray 3.
Every time I try to print, error message "Load Tray 1". I've always printed from Tray 3. Tray 1 is set to Envelope, Tray 3 is set to 11.5x8.5, Tray 2 is set to 10.69x8.3 (for special paper with header). I've restarted printer, changed paper size on Tray 3 to 8.5 x 11 and still will not print from Tray 3.
Current Answers
Answer #1: Posted by TechSupport101 on June 18th, 2014 10:37 PM
TechSupport101
Member since:
May 24th, 2013 Points: 12,171,305
Member since:
May 24th, 2013 Points: 12,171,305
Hi. Select your printer family from here http://support.lexmark.com/index?page=productSelection&userlocale=EN_US&locale=EN and continue that route to obtain expert advice toward the correcting of the issue.
Related Lexmark X560n Manual Pages
Clearing Jams Guide - Page 1
... environment. • Do not remove trays while the printer is printing. • Push all trays in firmly after loading paper. • Make sure the guides in the trays are properly positioned, and are attached correctly. CAUTION-HOT SURFACE: To reduce the risk of the multipurpose feeder tray,
and then remove any jam message, you avoid jams: • Use...
Clearing Jams Guide - Page 10
5 Close the transfer belt unit.
6 Close the front door. Clearing jams in the ADF
If the paper is not overfull.
1 Remove all jammed paper, and make sure the paper feed tray is jammed in the ADF, Jam at Scanner appears.
Remove all paper from the paper feed tray, and then open the ADF cover.
10
Troubleshooting Guide - Page 2
... the print cartridge and continue printing. Clear any error messages.
Scanner unit does not close
Make sure there are possible solutions.
When Replace Print Cartridge Soon appears or when the print becomes faded, you may be able to extend the life of your copies:
1 From the printer control panel, press System.
2 Press or repeatedly until Default Settings appears...
Troubleshooting Guide - Page 3
... the resolution of the following :
ARE THERE ANY ERROR MESSAGES ON THE DISPLAY? Partial document or photo scans
These are possible solutions.
CHECK THE PAPER SIZE SETTING
Make sure the Paper Size setting matches the paper loaded in the tray. CHECK THE PAPER SIZE SETTING
Make sure the Paper Size setting matches the paper loaded in the tray.
Try one or more of the scan for a higher...
Troubleshooting Guide - Page 6
... returns to the Select Function state. Try one or more of the following : 4 Make sure the paper tray closes properly. 5 Close the door. RESET THE PRINTER
Turn the printer off. Wait 10 seconds.
Paper jam message remains after jam is cleared
The paper path is poor
These are possible solutions.
Transparency print quality is not clear.
repeatedly until...
Troubleshooting Guide - Page 8
... times to redistribute toner. 3 Reinsert the print cartridge and continue printing.
HAS THE PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY?
• Load paper from a fresh package. • Store paper in the tray.
Replace the print cartridge. Replace the transfer belt. Replace the transfer belt.
MAKE SURE THE PAPER TYPE SETTING
MATCHES THE PAPER LOADED IN THE TRAY From Print Properties...
Troubleshooting Guide - Page 9
... WORN?
IS THERE TONER IN THE PAPER PATH? CHECK THE PAPER SIZE SETTING
Make sure the Paper Size setting matches the paper loaded in the tray. Try one or more of the following :
MAKE SURE THE PAPER TYPE SETTING
MATCHES THE PAPER LOADED IN THE TRAY From Print Properties, change the Paper Type setting to the correct positions for the paper size loaded.
IS THE FUSER DEFECTIVE OR WORN...
User's Guide - Page 8
...error messages...148
Maintaining the printer 160
Storing supplies...160 Cleaning the printer...160
Cleaning the exterior of the printer ...160 Cleaning the scanner glass...161
Ordering supplies...161
Ordering print...
Administrative support 170
Locking the administrator menus...170 Adjusting Power Saver...170 Setting the Auto Reset...171 Using the Embedded Web Server...171 Creating an administrator...
User's Guide - Page 42
... use various other than 15 mm (.59 in.) high.
Loading paper and specialty media
This section shows how to Tray 1 (MPT) when printing, or if there is any objects other sizes and types of paper at the same time. • Do not remove or add paper to load the multipurpose feeder (Tray 1), the 250-sheet tray (Tray 2), and the optional 550sheet...
User's Guide - Page 55
... 11.7 x 17 in.)
X
X
1 Recommended for occasional use only. 2 This size setting formats the page or envelope for 215.9 x 355.6 mm (8.5 x 14 in.) for the 250-sheet tray, unless the size is specified by the software program. 3 Measurements apply to 297 x 431.8 mm (3.5 x 3.8 in .)
X
X
Other Envelope2
89 x 98.4 mm to simplex (one-sided) printing only. Supported paper...
User's Guide - Page 128
... to set the paper type and size settings to be loaded in Tray 1 Note: Thin Card Stock is the factory default setting. Understanding printer menus
128 Tray Settings menu
Tray 1 (MPT) menu
Menu item
Paper Type Plain Paper Thin Card Stock Thick Card Stock Envelope Labels Transparency Letterhead Glossy Paper Thick Glossy Paper Prepunched Colored Paper Special
Paper Size Driver Size Letter - 8.5 x 11...
User's Guide - Page 129
...every time you load paper in Tray 2 Note: Auto is the factory default setting.
Understanding printer menus
129
Specifies the paper size loaded in Tray 1
Note: Off is the factory default setting. Tray 2 menu
Menu item
Paper Type Plain Paper Thin Card Stock Thick Card Stock Labels Letterhead Glossy Paper Thick Glossy Paper Prepunched Colored Paper Special
Paper Size Auto Letter - 8.5 x 11...
User's Guide - Page 130
... has been printed correctly. Specifies the paper size loaded in Tray 3 Note: Auto is the factory default setting. The status of a maximum of these fonts
Prints information on the Job History Report. Menu item
Paper Type Plain Paper Thin Card Stock Thick Card Stock Labels Letterhead Glossy Paper Thick Glossy Paper Prepunched Colored Paper Special
Paper Size Auto Letter - 8.5 x 11" New Custom...
User's Guide - Page 176
... until Default Settings appears, and then press OK. 3 Press or repeatedly until Copy Defaults appears,...print cartridge and continue printing.
Clear any error messages.
Try one or more of the print cartridge:
1 Remove the specified print cartridge. 2 Firmly shake the cartridge side-to-side and front-to-back several times to extend the life of the following:
ARE THERE ANY ERROR MESSAGES...
User's Guide - Page 177
...
These are possible solutions.
CHECK THE PAPER SIZE SETTING
Make sure the Paper Size setting matches the paper loaded in the upper left corner. Clear any error messages.
CHECK THE QUALITY OF THE ORIGINAL ...solutions. Try one or more of the following :
CHECK THE CABLE CONNECTIONS
Make sure the network, parallel, or USB cable is loaded facedown on the scanner glass in the tray.
...
User's Guide - Page 179
...
Make sure the printer is plugged in the tray.
Clear any error messages. CHECK THE PAPER SIZE SETTING
Make sure the Paper Size setting matches the paper loaded in , the power is plugged in the .... Try one or more of the following :
ARE THERE ANY ERROR MESSAGES ON THE DISPLAY?
Try one or more of the following hardware are possible solutions. Clear any error messages.
...
User's Guide - Page 183
...
1 Open the paper tray. 2 Check for the paper size loaded. Turn the printer back on the multipurpose feeder.
Paper jam message remains after jam is cleared
The paper path is not clear.
MAKE SURE THE OPTION IS SELECTED
From the program you are possible solutions. Wait 10 seconds.
For more of the paper. 4 Make sure the paper tray closes properly. 5 Close...
User's Guide - Page 188
... to the correct positions for the paper size loaded.
Transparency print quality is poor
These are set for a different paper size than what is loaded in the tray. MAKE SURE THE MEDIA TYPE SETTING IS SET TO TRANSPARENCY
From Print Properties, change the Media Type setting to the proper positions for the size loaded.
Skewed print CHECK THE PAPER GUIDES
Move the guides in...
User's Guide - Page 189
... BELT DEFECTIVE OR EMPTY? Try one or more of the following :
CHECK THE PAPER GUIDES
Move the guides in the tray to match the paper loaded in the tray.
MAKE SURE THE PAPER TYPE SETTING MATCHES THE PAPER LOADED IN THE TRAY
From Print Properties, change the Paper Type setting to the correct positions for the paper size loaded. Replace the print cartridge. Troubleshooting
189
IS...
Quick Reference - Page 1
...-163 g/m2. • Do not load different types of paper at the same time. • Do not remove or add paper to Tray 1 (MPT) when printing, or if there is any objects other sizes and types of the tray. The minimum paper size supported is 76.2 x 127 mm (3 x 5 in.). • Tray 1 (MPT) supports paper or specialty media within the following...
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