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Question posted by elsa9863 on December 13th, 2011

Printer Jam A Lot Every Copy

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Answer #1: Posted by LexmarkListens on December 14th, 2011 8:37 AM

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LexmarkListens

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We are sorry to hear about your problems with paper feed.

For us to be able to determine which part failed or needs replacement, we need to get the error history of the printer. Here are the steps:

To enter the Diagnostics mode:

1. Turn off the printer.

2. Open the front access door.

3. Turn on the printer while pressing and holding Cancel .

4. Close the front access door once the Error light displays.

Print the menu page by pressing and holding Continue until all of the lights flash. Follow the instructions on the menu page to access the menu items.

Press and hold the right arrow button until the lights flash to print.

Also, check the condition of the paper. You should use only clean, undamaged paper designed for inkjet printers. Remove the paper and fan the edge to make sure it is not sticking together.

Please make sure to set the printers’ paper settings correctly, in sync from the application you’re using.

Please send the details via email at [email protected], we would be more than willing to personally assist you.

Lexmark Listens
Phone:
USA: 1-800-539-6275
Canada: (877) 856-5540
UK: 0800 121 4726
South Africa: 0800 981 435

Related Lexmark X264dn Manual Pages

User's Guide - Page 5

Clearing jams 161 Clearing jams...161 Troubleshooting 176 Solving basic printer problems...176 Printer control panel display is blank or displays only diamonds 176 Understanding printer messages...176 Solving printing problems...186 Solving copy problems...189 Solving scanner problems...192 Solving fax problems...194 Solving option problems...197 Solving paper feed problems...198 Solving print ...

User's Guide - Page 36

... until a job is printed. • The printer enters Power Saver mode after one copy of inactivity. • When the printer enters Power Saver mode, the printer control panel display and option lights are activated only...the first page is ready to avoid paper jams. For more ways to reduce your first draft for accuracy. Avoid paper jams Carefully select and load paper to print. Using...

User's Guide - Page 55

... the paper supplier. latex inks might not. mixing results in jams. • Do not use coated papers unless they are not recommended for use with the printer: • Chemically treated papers used to make copies without carbon paper, also known as carbonless papers, carbonless copy paper (CCP), or no carbon required (NCR) paper •...

User's Guide - Page 61

...flash drive from the USB device. All other file system are not supported. • You cannot print files for example, + documents). Devices formatted with a + in front of copies using the keypad, and ... the flash drive when the printer requires attention, such as when a jam has occurred, the printer ignores the flash drive. • If you want to the USB device or print files from the ...

User's Guide - Page 158

... print a network setup page and locate the IP address in the TCP/IP section. 2 Click Reports. To access the device status: 1 Type the printer IP address in the TCP/IP section. 2 Click the Device Status tab. Note: The Security menu is always password-protected when either an Advanced Password or a User Password has...

User's Guide - Page 161

... feeder and some have a manual feeder 5 Tray 1 6 Optional 250- or 550-sheet tray (Tray 2) 7 Rear door 8 ADF Clearing jams 161 If Jam Recovery is set to Auto, then the printer reprints the jammed page if enough printer memory is set to On, then the printer prints a new copy of jam numbers and instructions for how to access each...

User's Guide - Page 228

... checking an unresponsive scanner 192 checking device status on Embedded Web Server 158 cleaning ADF separator rollers 147 exterior of the printer 146 scanner glass 146 Close front door 176 collating copies 74 configuration information wireless network 27 configurations printer 11 Configure MP menu 112 configuring multiple printers 159 configuring supply notifications 159 connecting the...

User's Guide - Page 229

...setting 36 Embedded Web Server 157 administrator settings 157 copying settings to other printers 159 does not open 208 networking settings 157 restricting access to printer menus 158 setting up e-mail alerts 159 Embedded Web... 32 Ethernet port 23 exterior of the printer cleaning 146 e-mail canceling 81 notice of low supply level 159 notice of paper jam 159 notice of paper needed 159 notice that...

User's Guide - Page 230

...driver 26 printer software 25, 95 installing printer software adding options 26 Invalid Engine Code 177 Invalid Network Code 177 IPv6 menu 120 J jams accessing 161 avoiding 41 understanding messages 161 jams, avoiding ... menu settings loading on multiple printers 159 menu settings page printing 25 menus Active NIC 117 AppleTalk 121 Configure MP 112 Index 230 Copy Settings 126 Custom Scan Sizes 115...

User's Guide - Page 232

...Scanner Jam Access Cover Open 179 Toner is low 179 Unsupported USB device, please remove 179 Unsupported USB hub, please remove 180 USB/USB 180 Waiting 180 Waiting for redial 180 printer options...recycling 213 Lexmark packaging 38 Lexmark products 38 toner cartridges 38 WEEE statement 212 reducing a copy 73 Index 232 Remove packaging material, check 179 Remove paper from standard output bin 179 ...

User's Guide - Page 233

... printer 176 checking an unresponsive scanner 192 contacting Customer Support 209 solving basic printer problems 176 troubleshooting, copy copier does not respond 189 partial document or photo copies 191 poor copy quality...collate 188 multiple-language PDFs do not print 187 paper curl 202 paper frequently jams 198 tray linking does not work 188 unexpected page breaks occur 189 troubleshooting,...

Embedded Web Server Administrator's Guide - Page 6

.... Using security features in some devices as PIN-protected access to only authorized users. Note: For a list of functions such as printing, copying, and faxing, administrators must be...other functions to common device functions, while others require tighter security and role-based restrictions. For the purposes of device, but those in some multifunction printers, over 40 individual menus...

Service Manual - Page 3

...formats 1-10 Supported compressions 1-10 Supported scan destinations 1-10 Multiple copies 1-10 Reduce/Enlarge (copy only 1-10 Fax specifications 1-11 Phone network connectivity 1-11 Fax ... Operator panel buttons 2-2 Diagram of the printer menus 2-5 Messages and error codes 2-6 User attendance messages 2-6 Cartridge error messages 2-11 Paper jam error codes (200-series 2-11 Service error...

Service Manual - Page 4

... service check 2-31 Paper feed service checks 2-31 Paper jam error indication during POST 2-31 Media picks but stops halfway through the printer 2-31 Media never picks 2-32 Media occasionally mispicks or ...check 2-43 Tray 2 service check 2-44 840.xx service check 2-44 Black or blank page copy service check 2-46 CCD service check 2-46 Flatbed motor service check 2-46 Flatbed home position ...

Service Manual - Page 6

...28 Factory defaults 3-28 Energy Conserve 3-28 Min Copy Memory 3-29 NumPad Job Assist 3-29 Format Fax...jams 3-34 Avoiding jams 3-34 Understanding paper jam codes and locations 3-35 200-202 paper jams 3-35 231 paper jam 3-36 233 paper jam 3-37 234 paper jam 3-37 235 paper jam 3-37 242 paper jam 3-38 251 paper jam 3-39 290-294 paper jams 3-40 291.xx ADF paper jams 3-41 Updating printer...

Service Manual - Page 33

... Diode Light emitting diode Long edge feed Lexmark Embedded Solution (applications) Laser Scanning Unit Low Voltage Low voltage power supply Magenta Megabyte Motor Driver Control Multifunction Device Multifunction Printer Message handling Motor interface Millimeter Modified modified read Multipurpose feeder Modem ready Masked Read Only Memory Microswitch NAND (usage: NAND gate) Nonvolatile Memory...

Service Manual - Page 39

... Weight Paper Loading PostScript Menu Print PS Error Finishing Menu Duplex Duplex Bind Copies Blank Pages Collation Separator Sheets Separator Source Multipage Print Multipage Order Multipage View ... Quiet Mode Printer Language Power Saver Resource Save Print Timeout Wait Timeout Auto Continue Jam Recovery Page Protect Print area Display Language Toner Alarm Job Menu Reset Printer Quality Menu ...

Service Manual - Page 49

...If there are worn or clogged with Tray 2. (Lift the printer and re-set it if necessary. 233.02 Feed error picking...08 Received lots of the duplex unit. Check the wear strips and replace them Check the connection with dust. Duplex jam while staging..., oficio, and folio media sizes. 241.00 Paper jam near tray 2. Pages in the device Duplex sensor never broke by stopping the feed rolls, ...

Service Manual - Page 243

...ADF input tray removal 4-8 ADF manual registration 3-30 ADF paper jam service check 2-49 ADF paper present sensor test 3-18 ADF separator... erase 3-30 font sharpening 3-32 format fax storage 3-29 min copy memory 3-29 Panel Menus 3-27 PPDS Emulation 3-27 Prt Quality ... tests 3-6 motor detect 3-6 print tests 3-6 Printer Setup configuration ID 3-13 defaults 3-12 engine setting 1 through 4 3-13 model ...

Service Manual - Page 245

...modem / fax card 2-52 networking 2-34 operator panel 2-31 paper feed 2-31 paper jam during POST 2-31 7013-XXX paper never picks 2-32 paper picks but stops 2-31 ... operating systems 1-5 photoconductor capacity 1-6 print media 1-7 scan and copy 1-10 toner capacity 1-6 start 2-1 symptom tables 2-23 POST 2-23 printer 2-24 symptoms scan fax and copy 2-25 T test pages print quality test pages 3-26 Quick...