Lexmark Pro915 Support Question
Lexmark Pro915 Support Question
Find answers below for this question about Lexmark Pro915.Need a Lexmark Pro915 manual? We have 2 online manuals for this item!
Question posted by angelo31 on March 15th, 2013
My Printer Says Computer Communication Error When I Scan A Document.
My wireless printer prints things I send to it, but when I scan a document and try to send it to my computer it says computer communication error...What to do? I have already tried resetting and updating everything.
Current Answers
Answer #1: Posted by LexmarkListens on March 18th, 2013 1:33 AM
LexmarkListens
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Related Lexmark Pro915 Manual Pages
Quick Reference - Page 10
...printer. Quit
Continue
? Fax Setup
To send faxes from this printer, you as the sender in all the features of your printer... for the printer, and then touch Accept. Lexmark Pro910 Series Installation
Configure Advanced Features
You can I don't do this now? How can now print, but there...printer ready to scan directly to my computer
Configure Lexmark SmartSolutions and standalone email Get ...
Quick Reference - Page 45
....exe, where D is not in the printers folder or as a printer option when sending a print job, then try the following:
CHANGE THE LANGUAGE USING THE PRINTER MENUS
1 From the home screen, navigate ...printer • Live online customer support • Contact numbers for paper jam messages, and clear any errors. • Check for telephone customer support • Firmware and software updates...
Quick Reference - Page 46
... to have connected to a defective port.
Print job does not print or is wirelessly connected, see the Wireless troubleshooting section.
You may have problems, then try another USB port on , and then open , choose File > Print. 2 From the printer pop-up menu, choose your printer does not appear in the list, then try either of the following :
MAKE SURE...
Quick Reference - Page 50
...printer option when sending a print job, then you are performing a task. • The correct printer port is selected. • The computer and printer are both connected to the same wireless network. • The printer... the printer IP address • You can try printing again. DISCONNECT FROM VPN SESSION
When you will not be within the range of the access point (wireless router)....
Quick Reference - Page 51
.../registration button when adding the printer to the same wireless network.
b Type the user name and password of your wireless network.
a Type the IP address of your Internet Service Provider (ISP). c Click OK. ASCII characters are having trouble printing, then try placing the computer and printer no more information, then see the documentation that the computer is...
Quick Reference - Page 52
..." message on the device(s), and then check the IP addresses again. "Communication not available" message displays when printing wirelessly
Try one or more of the following:
MAKE SURE YOUR COMPUTER AND PRINTER HAVE VALID IP ADDRESSES FOR THE NETWORK
If you attempt to print wirelessly. This can occur if the laptop hard drive has powered down the...
Quick Reference - Page 56
... scanning 27 sending faxes 40 touch screen navigating 14 Transmit Terminal Identification (TTI) setting 38 troubleshooting checking an unresponsive printer 45 contacting customer support 45 fax checklist 48 solving basic printer problems 45 wireless network 49 troubleshooting, fax cannot receive faxes 49 cannot run fax software 49 cannot send faxes 48 troubleshooting, print cannot delete documents...
User's Guide - Page 21
... initial settings of the paper (duplex) for copy and fax jobs, and for printing in Windows and Macintosh, depending on your selections using the touch screen. Restoring factory default settings
Resetting to factory default settings will delete all the printer settings you select 2-Sided Copy, Standalone, then the printer prints on both sides of your...
User's Guide - Page 82
... the printer in the fax software, unless you send are sent successfully. If you view the sent and received
fax history of your telephone line, then set the printer to On...to print incoming faxes on your printer.
• Print confirmation pages or transmission reports. Some countries or
regions have multiple patterns.
• Set the printer to fit incoming faxes into a page when printing.
...
User's Guide - Page 118
...
Finding the signal strength
The signal strength tells you how strongly the computer or printer is receiving the wireless signal from the printer control panel.
Checking printer connectivity • From the printer, print a network setup page. Navigate to the software managing your wireless
network adapter.
2 Check the signal quality. Networking
118
Infrastructure
Ad hoc
Requirements for...
User's Guide - Page 120
... From the printer, print a network setup page. If the SSIDs are not the same, then run the utility again to set up the printer on the same wireless network as the...wireless network? Check the Wireless Network Connection section:
• The "Default Gateway" entry is connected to cause communications problems. Place your access point as high in the address field of your access point (wireless...
User's Guide - Page 124
... point. Use Guided setup if:
• The printer and the computer communicate on your printer from the available list. Once the printer is employed on the wireless network. • You know the network SSID and security information and want to enter the information on a computer, the computer sends all print jobs across the network to use the...
User's Guide - Page 132
... USB cable into the wall
outlet.
4 Turn on the printer. Press and hold for any obvious damage.
You may have problems, then try uninstalling and reinstalling the software.
The USB port is not in the printers folder or as a printer option when sending a print job, then try another USB port on the computer. Troubleshooting
132
Incorrect language...
User's Guide - Page 146
... clear the message. For more of the following :
• Restart your printer. • Update your printer firmware.
Troubleshooting
146
• Touch OK to reset the printer. Unrecoverable Scan Error
Try one or more of the following :
• Make sure your printer is securely connected to the host computer, print server, or other network access point. • Touch OK to Retrieve...
User's Guide - Page 155
...Poor copy or scanned image quality" on page 156 • "Partial copies or scans of documents or photos" on page 156 • "Scan was not successful" on page 156 • "Scanning takes too ...printing
If the "Before you troubleshoot" checklist does not solve the problem, then try one minute for the printer and computer to an Ethernet or wireless network, then turn off the access point (wireless...
User's Guide - Page 167
... available when Demo Mode is using a USB cable. This can try printing again.
Cannot print over wireless network
If you encountered problems while installing, or if your printer does not appear in a WEP key are A-F, a-f, and 0-9. ASCII
characters in the printers folder or as a printer option when sending a print job, then you can sometimes refresh network connections and resolve...
User's Guide - Page 174
...
Some wireless routers have documented defects that were identified and resolved by typing the static IP address in the address field.
Troubleshooting
174
To assign a static IP address to the printer:
1 Complete the wireless setup, allowing the printer to receive a DHCP address from a DHCP server on the network. 2 Print a network setup page to see if network communications...
User's Guide - Page 197
... 145 SmartSolutions Update Failed 145 Unable to Retrieve the
Solution 146 Unrecoverable Scan Error 146 Unsupported Cartridge 139 USB Device Not Supported 146 USB Hub Not Supported 146 printer printing blank pages 134 printer problems, basic solutions 131 Printer Settings 83 printer software installing 27 uninstalling 26 printer solutions 125 printer, setting as default 50 printers supported 53...
User's Guide - Page 198
... network 95 Security Certificate Error 145
security information wireless network 113
security key 113 selecting the wireless port 170 sender information
registering 81 sending a scheduled fax 92 sending an e‑mail
scanning a document or photo 70 sending faxes, tips 86 sent history report 93 setting
Auto Answer 89 maximum sending speed 82 setting the duplex printing dry time 48 setting...
User's Guide - Page 199
...) 102 resolving communication problems 172
two‑sided printing 47 two‑sided printing dry time
setting 48 TX report, fax 92
U
UK special wireless setup instructions 101
Unable to Retrieve the Solution 146 uninstalling printer software 26 Universal Print Driver
downloading 26 Unrecoverable Scan Error 146 Unsupported Cartridge 139 Unsupported printhead 143 updating printer software 26 USB...
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