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Lexmark Pinnacle Pro901 Support Question

Lexmark Pinnacle Pro901 Support Question

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Question posted by rkattoole on September 30th, 2012

Black Ink Will Not Print

colors will print but not the black

Current Answers

Answer #1: Posted by LexmarkListens on October 1st, 2012 7:55 AM
This answer was accepted by the poster of the original question.
LexmarkListens

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It's possible that the black cartridge is defective. Have you tried replacing the cartridge? Also, make sure that you're using a genuine Lexmark cartridge.

You can also try to update the firwmare of your printer. Just go to http://bit.ly/ghfW8H to download the firmware update.

If it doesn't help, perform a maintenance on the cartridges. To do that, on the control panel of your printer, press on the Ink Levels > More Options > Deep Clean Printhead.


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Related Lexmark Pinnacle Pro901 Manual Pages

Fax Guide - Page 18

... using the computer For Windows users 1 With a document open , choose File > Print. 2 From the Printer pop-up menu, select the fax version of the original document. • When using... your printer. Sending faxes using the printer control panel 1 From the printer control panel, select Fax or . 2 Enter a fax number, or import a contact from the lists available. 3 To set a color or black-and-...
Fax Guide - Page 22

... for your network. You may need to the printer memory before you can print it prints the fax. MAKE SURE THAT THE PRINTER IS CONNECTED TO AN ANALOG PORT The printer is an analog device. If the printer runs out of ink or runs out of paper, then the printer saves the fax so you can dial the...
User's Guide - Page 8

...; Recycle the product packaging. • Recycle your old printer instead of your prints. These features clean the printhead nozzles to print more pages with the printer and is also available on the Lexmark Web site at http://support.lexmark.com. Recycling • Return ink cartridges for ? Inks in High-Yield cartridges allow you looking for reuse...
User's Guide - Page 13

... 100 100A High yield black cartridge 100XL, 105XL 100XLA Yellow color cartridge 100 100A High yield yellow color cartridge 100XL 100XLA Cyan color cartridge 100 100A High yield cyan color cartridge 100XL 100XLA Magenta color cartridge 100 100A High yield magenta color cartridge 100XL 100XLA 1 Licensed for superior print quality, and our inks are designed to Lexmark...
User's Guide - Page 14

... in the printhead nozzles may dry out. 1 Turn on your printer. 2 Open the printer. Note: The printhead moves to air. 5 Close the printer. Use two hands to install the black cartridge. Replacing ink cartridges Make sure you have a new ink cartridge or cartridges before you begin. You must install new cartridges immediately after removing the protective...
User's Guide - Page 18

Display item Description 5 SmartSolutions Open the SmartSolutions menu. 6 Ink levels icon • Display the current ink levels of the installed cartridges. • Access cartridge maintenance and information functions. 7 Setup icon Access the setup menu and change printer settings. 8 2-Sided icon Print on both sides of a sheet of paper. 12 9 Eco-Mode icon Activate Eco-Mode...
User's Guide - Page 22

... a document and produce text that you can edit with the printer software if the printer has wireless capability. • Troubleshoot the printer. • Access the printer maintenance functions. • Contact technical support. Manage, edit, transfer, and print photos and documents. • Print black or text-only Web pages to set the Speed Dial and Group Dial numbers...
User's Guide - Page 23

...document open and then click Properties, a Printing Preferences dialog appears. Note: Your printer may not come with the printer software during printer installation Software resident in Mac OS X v10.5 or later) • Access the printer utility. • Troubleshoot. • Order ink or supplies. • Contact Lexmark. • Check the printer software version installed on the features...
User's Guide - Page 24

... a wireless network. (referred to as Wireless Setup Assistant) Note: Your printer may not come with cartridge installation. • Print a test page. • Print an alignment page. • Clean the printhead nozzles. • Order ink or supplies. • Register the printer. • Contact technical support. Lexmark Printer Utility (referred to as Network Card Reader) • View the...
User's Guide - Page 33

... that have a removable strip, each transparency as it exits, and allow it to dry to avoid ink smudging. or A4-size transparencies. • You remove any paper backing sheets from the transparencies before ... sheets of labels 50 transparencies • The envelopes are designed for use with inkjet printers. • The print side of the envelopes faces down with the flap to the left as shown. ...
User's Guide - Page 37

... printer. e Click Print. Printing 37 b From the Printer pop-up menu, choose the print quality, the number of copies to print, the type of paper to use , and how the pages should print. Printing Tips for printing • Use the appropriate paper for your print job. • Select a higher print quality for better prints. • Make sure there is enough ink in the printer...
User's Guide - Page 45

...touch the photo again. • If you want to change the print settings, then touch Change Settings. Editing photos using the printer control panel 1 Load photo paper. 2 Insert a memory card or ..., and then touch the photo to print. Brightness Adjust the brightness of a photo. 3 Touch View Photos. Color Effects Select whether to print a photo in black and white, sepia, antique brown, ...
User's Guide - Page 55

... uses less ink and is ideal for each print job. For Macintosh users 1 With a document open , choose File > Print. 2 From the printer pop-up menu, choose the printer. Changing the printing mode for printing text-only documents. Printing 55 For Macintosh users 1 With a document open , choose File > Print. 2 From the printer pop-up menu, choose the printer. 3 From the print options pop...
User's Guide - Page 56

... then click Run. 2 In the Start Search or Run box, type control printers. 3 Press Enter, or click OK. For Macintosh users 1 Click the printer icon on your operating system. Note: Printing using Quick Print uses less ink and is ideal for Pause Printing. Pausing print jobs For Windows users 1 Click , or click Start and then click Run...
User's Guide - Page 58

...the scanner glass. Note: From the home screen, you can press to print one copy of copies you purchased a printer without an ADF, then load original documents or photos on the scanner glass... glass. Use the scanner glass for multiple-page documents. If you want to print, and then touch Accept. 5 Touch Color or Black/White to avoid dark edges on selected models. Note: The ADF is available ...
User's Guide - Page 92

...avoid dark edges on the scanned image. c Touch to set a color or black-and-white fax, adjust the quality of the fax, set the size of your printer, and then click OK. Tip: • You can send ... the computer For Windows users 1 With a document open, click File  Print. 2 From the Printer Name menu, select the fax version of the document, add a cover page, schedule the fax, or ...
User's Guide - Page 99

... page, or transmission report, every time you want to save on ink and print a report only when a fax job is set the printer to On. • Always-Incoming faxes are printed on both sides of the printer on the home screen is unsuccessful, then touch On Error. 3 Touch Accept. How do I view the fax history...
User's Guide - Page 192

... 171 black and white scanning 69 blocking faxes 100 Bluetooth printing 51 setting the security level 50 setting up a connection 49 broadcast fax, sending immediately 92 buttons printer control panel... e-mail 149 cannot send faxes 150 cartridges, ink ordering 13 using genuine Lexmark 13 changing Power Saver timeout 19 changing printing mode 55 changing wireless settings after installation (Mac...
Quick Reference - Page 11

...printer. 3 Press the release tab, and then remove the used ink cartridge or cartridges. 1 2 4 Install each ink cartridge. Maintaining ink cartridges In addition to save ink. • If the ink levels are too low, then you must replace the ink... printing is sometimes due to install the black cartridge. Clean the printhead nozzles to improve print quality, then print your printer performs...
Quick Reference - Page 13

...and print photos and documents. • Print black or text-only Web pages to PDF. • Adjust settings for the print job, such as Service Center) Printing ...Printing Preferences dialog appears. Access your printer model. The dialog lets you select options for the printer. • Order supplies. • Maintain ink cartridges. • Print a test page. • Register the printer...

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