Kenmore 9961 Support Question

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Question posted by Jtmjr on May 8th, 2017

Clock And Oven Controls Do Not Work

after a power surge my oven controls and clock do not work but the burners do, what could be the problem? My range is a Kenmore elite 40" range model number 9961

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Answer #1: Posted by techyagent on May 8th, 2017 9:30 PM

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techyagent

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You could have a wiring connection problem or a failed clock control board in that console that would cause this problem. A setting will cause the control for that oven to go dark unless a button is pushed. Press on the buttons and see if the digital display appears. If it does, then pressing and holding the CLOCK icon will cause the clock display to stay lit. If that is not the problem, you can try to reset the control board by unplugging the range for 5 minutes.

After plugging the range back in, see if the control will work normally. If not, then I recommend that you unplug the range and access the range clock control board a shown in this brief repair video:

Range Clock Control Replacement

. You do not have to remove the control yet. You can check the wiring connections on that control board (with the range still unplugged ). If you find no wiring connection problems, then I recommend that you replace that clock control board (part 316557211). You can order that part from the

Sears PartsDirect

Thanks

Techygirl

Related Kenmore 9961 Manual Pages

Use and Care Guide - Page 2

... . Kenmore Elite Warranty When...Range Features 8 Setting Surface Controls 9-11 Before Setting Oven Controls 12 Setting Side Oven Control 13 Control Pad Features 14 Minimum and Maximum Control Pad Settings 14 Setting the Oven Controls 15-32 Self-Cleaning 33-36 Adjusting the Oven Temperature 36 Porcelain Enamel Oven...for several models. This... Cleaning & Maintenance 40-41 Before you ...

Use and Care Guide - Page 8

... Light Self-Cleaning Adjustable Oven Racks (3) Door Handle Glass Front Oven Door Drawer Handle Side Bridge Element Cooktop Hot Surface Indicator Lights Ceramic Glass Cooktop Dual Element Main Oven Vent Element Dual Element 8 Range features Side Oven Thermostat Electronic Oven Controls Surface Control Knobs Grid Broil Pan Searing Grill Adjustable Oven Rack Side Oven Name Plate Drawer...

Use and Care Guide - Page 12

... the Oven Controls Oven Vent(s) and Racks Oven Vent Locations Each oven has its own vent located on the top, near each other, the oven door, sides or back of the cooktop. When an oven is on the oven walls, Tilt the front of the rack upward and slide the rack back into place, 1 Oven Rack E Main Oven Side Oven Air...

Use and Care Guide - Page 13

... to a lower position). If the fire continues, throw baking soda on the fire. Setting Side Oven Control Left Oven To Bake Temperature Control Knob Off 1. When cooking is finished, turn and cook on , the oven indicator light above the Temperature Control Knob will glow. DO NOT put water or flour on the fire or use broiler...

Use and Care Guide - Page 15

...to switch between 12 or 24 hour time of day mode was chosen, the clock will flash with "PF" (power failure, See Figure 1). Press _. When PF appears in the display indicating ... To set the Clock above. When the range is active (Figure 5). Reset the correct time as described in the display will now display time from the display. 4. Setting Oven Controls Setting the Clock The @ pad...

Use and Care Guide - Page 16

... Press will appear and "TIMER" will flash in the display v (Figure 5), 2, Press the number pads to set the desired time in the display (example Q), Press (_), The time will begin ...clock will sound with "5:00" and "TIMER" will stay in the display indicates the control is set for the 12 Hour Energy Saving mode and "-h" indicates the control is set for more than 11 hours and 59 minutes, The oven...

Use and Care Guide - Page 17

... Oven Controls Consumer Defined Control Note: The Consumer Defined Control features are adjustments to the control that will stop flashing and remain on . Once the oven door is set to be programmed for silent operation and later returned to silent control operation 1. O for 3 seconds. After 7 seconds "SP" (Speaker) will flash in the display. To tell if your range...

Use and Care Guide - Page 18

Fahrenheit or Celsius The BROIL _ and FLEX CLEAN _ pads control the Fahrenheit or Celsius temperature display modes, The v oven control can be programmed to display temperatures in Fahrenheit or Celsius, The oven has been preset at the factory to Fahrenheit 1. INSTRUCTIONS PRESS DISPLAY To change . Press _ change display from Fahrenheit to Celsius or Celsius to...

Use and Care Guide - Page 19

... 425°F and the display will appear in the display (Figure 5). Once the oven has preheated, PLACE FOOD IN THE OVEN. "425 °'' and "BAKE" will show "425 °'' and "BAKE" (Figure 8). 4. Setting Oven Controls Setting Preheat The PREHEAT Q pad controls the Preheat feature. The Preheat feature will be programmed to preheat at any temperature...

Use and Care Guide - Page 20

... 2 Figure 3 To change the Bake Temperature (example: changing from 170 ° F to the Q Preheat Feature for 350°F). Figure 4 Figure 5 Figure 6 20 Setting Oven Controls Setting Bake The BAKE _ pad controls normal baking. If preheating is necessary, refer to 550 ° F (the sample shown below is needed, press _. 3, Press Q Q Q (Figure 2). Press _, "350" will...

Use and Care Guide - Page 21

... to the selected temperature before placing food in oven. _iiiilililililililililililililililililili Cakes not level. • Range not level. iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiii••iiiii Rack Oven position too hot. Foods not done when cooking time is too hot or too cold, you feel your oven is up. Setting Oven Controls Oven Baking For best cooking results, pre-heat the...

Use and Care Guide - Page 22

... for Convection Bake and temperature to circulate around the food. "CONV BAKE" will keep flashing and "375 °'' will cook faster. 2. Setting Oven Controls Setting Convection Bake The CONVECTION BAKE _ pad controls the Convection Bake feature. Press Q Q Q. v Use the Convection Bake feature when cooking speed is not necessary when cooking casseroles with a dark...

Use and Care Guide - Page 23

... meats, INSTRUCTIONS PRESS DISPLAY To Set the oven to Convection Roast at regular intervals until the (_To_ pad is 75% complete (See Fig. 8). Enter the desired roasting temperature using the number pads 0 Q Figure 1 Figure 2 rll Figure 3 ,I- Q Q (Figure 4). 0Q 3. When the bake time has completely finished the control will display "End" and will also...

Use and Care Guide - Page 25

... the time of time you selected. Be sure the clock is completed. "BAKE" and "350 °'' will flash; The control will appear in the display. 13reed _*en Note:...display. The oven will show in the display (Figure 3). When the timed bake finishes 1. The control will flash in the oven. 3. Press _, "350" will appear and "BAKE" will beep 3 times. Setting Oven Controls Setting Timed ...

Use and Care Guide - Page 26

...6 Figure 7 Figure 8 Figure 9 26 Be sure that the clock is set for 30 minutes) 1. Enter the desired baking time using the number pads O QQ (Figure 6). 9. Note: Baking time can never... Oven Controls Setting Delayed Timed Bake or Delayed Timed Convection Bake Tiraed C_en ThBeAK_E orCONVEBCA_KO_E,N OVECNOO_MKQE anDdELSATYA_BTpadcsonthroe, Delayed Time Bake feature. Note: If your clock ...

Use and Care Guide - Page 27

... at 375°F) 1, Arrange interior oven racks and place food in oven, 2. Press O to stop flashing and ''375°'' will come on. Press Q Q Q. Setting Oven Controls Setting the Food Categories Feature The CAKES...27 The BREADS pad adds a preheat feature to the bake cycle to thoroughly heat the oven from top to bottom to cook more evenly browned foods. Note that if a bake temperature...

Use and Care Guide - Page 30

... broiling, heat radiates downward from the high heat of Broiler Pan and insert for even coverage. Setting Oven Controls Setting Broil The _ pad controls the Broil feature. Place the broiler pan insert on top of the oven broiler. Electric Range Broiling Table Recommendations Food Rack Temp Cook Time Item Steak 1" thick Pork Chops 3/4" thick Chicken - Increase...

Use and Care Guide - Page 32

... Energy Savings mode, Silent Control Operation, Fahrenheit or Celsius Temperature Display and any other adjustments back to the factory settings. You should remove the food when the power failure occurs, because you experience a power failure or interruption, the oven will flash in the oven. 2. INSTRUCTIONS PRESS DISPLAY To Program the Oven to Begin Baking with a Warm...

Use and Care Guide - Page 43

... To Common Problems Excessive spillovers in oven. Follow instructions...Control(s) not set properly. Follow instructions under "Stopping or Interrupting the Self-Cleaning Cycle" in the self-cleaning area, but get hot enough to the Broil Stop Position. Flames inside oven or smoking from vent. Self-cleaning cycle does not work. Excessive spillovers in oven. Wipe up on oven...

Installation Instructions - Page 7

... the cut -out opening (if applicable). 1. Leveling the Range Level the range and set for the Clock, Timer, Bake, Broil, Convection (some models) and Clean (some models)-When the oven is equipped with a wrench (see figure 9). Level the range, if necessary, by adjusting the 4 leg levelers with an electronic oven control. However, it is opened during the preheat portion...