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Insignia NS-PDP50 Support Question

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Question posted by glenfordjackson120 on January 16th, 2017

Insignia Ns-pdp50 Plasma Tv Powered On With Oscillating Sound But Has Black Scre

the television had vertical pixeled looking lines that was shifting across the screen. Then I heard a crackling sound an the screen just went black.At this time the back was already removed. I observed some sparkling coming from the vicinity of the chips on the long slim boards along the left side of the set.

Current Answers

Answer #1: Posted by techyagent on January 17th, 2017 7:42 AM
This answer was accepted by the poster of the original question.
techyagent

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Modern TVs (or at least, Insignias) don't use separate lamps. The lighting element is built right into the panel unit.

If you try hitting the "Menu" button, do you see anything come up? Or no text at all? What about if you try switching inputs?

If the menu and/or input selector comes up, that means it's not necessarily a problem with the set. it could be a problem with whatever you've got hooked up to the TV. If you've got something, like a blu-ray player, hooked up via HDMI, try power cycling both the TV and the device. Unplug them or shut off the power strip, unplug and reseat the HDMI cable at both ends, then plug back in and turn on again. Loss of picture while sound continues is a relatively common occurrence with HDMI. I can't tell you how many times I was able to magically solve people's problems that way over the phone.

But if you don't see anything come up on the screen at all, then it's likely it is indeed a problem with the set. Try power cycling it anyway, just in case, Possibly even leave it unplugged overnight. If that doesn't work, you may need to have it serviced.

If it's a 50" TV and you bought it new from Best Buy, then if it's still under warranty or protection plan, in-home service should be covered; call the Insignia support line. Have your receipt handy and call the Insignia 800 number from the web site to set up service. If you don't have your receipt, they might still be able to look it up in their computers, especially if you still have the same credit card you used to buy it.

http://community.insigniaproducts.com/t5/Televisions/50-quot-Insignia-tv-has-sound-but-no-picture/td-p/74263

Thanks


Techygirl

Related Insignia NS-PDP50 Manual Pages

User Manual (Spanish) - Page 3

...power cord plug, or you will defeat this safety feature. Insignia NS-PDP50 50" Plasma TV-720P Contents Introduction 1 Safety information 1 Features 2 Front 3 Back 3 Remote control 4 Setting up your plasma TV 5 Installing batteries 5 Bundling cables 5 Grounding 6 Connecting an antenna or cable TV...15 Adjusting the black level 15 Restoring video settings 16 Selecting a sound mode 16 ...
User Manual (Spanish) - Page 4

...charges. Insignia NS-PDP50 50" Plasma TV-720P 8 Do not install near any way, such as the power-supply ...screen is required when your plasma TV has been damaged in the room. • Widescreen display for your plasma TV during lightning storms or when unused for long periods of the polarized or grounding-type plug. Protect the power cord from your plasma TV. 11 Only use of your plasma TV...
User Manual (Spanish) - Page 5

... (OSD). 6 MENU Press to open the on-screen display (OSD). 7 INPUT Press to select the video input source. 8 Power Press to this LED is still present. Insignia NS-PDP50 50" Plasma TV-720P Front Note If your plasma TV on or off. When you turn your plasma TV stand has a protective film covering, remove it, then wipe the stand with the polishing...
User Manual (Spanish) - Page 6

... a disc. Press to select the video input source. Press to select analog or digital TV. Press to select the sound mode. Press to select the picture mode. Press to select the aspect ratio. Insignia NS-PDP50 50" Plasma TV-720P Remote control 1 2 MODE TUNER POWER TV 23 3 INPUT DVD 24 4 ZOOM VCR 25 5 6 VIDEO COMP HDMI PC 26 7 PICTURE...
User Manual (Spanish) - Page 7

... you plasma TV. Press to the previously selected channel. 19 VOL+/VOL- Warning Dispose of you are watching. Insignia NS-PDP50 50" Plasma TV-720P # Button Description 15 EXIT Press to close the on-screen display ... a sub-channel. 23 TV 24 DVD 25 VCR 26 PC 27 HDMI 28 DISPLAY 29 PC ADJ 30 Press to mute the sound. Press to remove it in the battery compartment...
User Manual (Spanish) - Page 8

... pipes. Insignia NS-PDP50 50" Plasma TV-720P Grounding Make sure that you connect the earth ground wire to prevent possible electric shock. Connecting an antenna or cable TV Analog and digital TV signals on the back of your plasma TV, make sure that you leave 4 inches (10.16 cm) of space on all external devices and the power cord...
User Manual (Spanish) - Page 9

... on the other end of the cable to the corresponding jacks on the external device. 3 Turn on your plasma TV and the device. 4 Press INPUT one or more times to select AV1 or AV2. Insignia NS-PDP50 50" Plasma TV-720P Using a signal amplifier or two-way splitter You may need to install a signal amplifier or a two-way...
User Manual (Spanish) - Page 10

Insignia NS-PDP50 50" Plasma TV-720P Connecting a component device To connect a component device: 1 Connect the plugs on a component cable to the COMPONENT IN 1 or COMPONENT IN 2 (Y, Pb, and Pr) jacks on the back of your TV, then connect the plugs on the other end of the cable to the component out jacks on the back of...
User Manual (Spanish) - Page 11

... plasma TV's speakers. For more times to 1280 × 720p. 2 Turn off " on page 17. www.insignia-products.com 9 Note If the external device supports the Auto HDMI function, the screen resolution is automatically set the screen resolution to select HDMI1/DVI. Connecting a digital audio device Warning Do not look into the DIGITAL AUDIO OUT jack. Insignia NS-PDP50 50" Plasma TV...
User Manual (Spanish) - Page 12

... down, right, or left. • Size-(RGB only) Minimizes vertical bars or stripes on the back of your plasma TV from the power outlet. Connecting to the VGA port To connect a PC: 1 ...size, or phase. Insignia NS-PDP50 50" Plasma TV-720P 2 Press or to select the option you change this option, the horizontal screen size also changes. • Phase-(RGB only) Removes any horizontal noise ...
User Manual (Spanish) - Page 13

...then press the number button for the sub-channel. Note Your plasma TV remembers the last selected video input source even if the power cord is unplugged. Labeling a video input source You can ...source. www.insignia-products.com 11 If you press INPUT, you can select TV, AV1, AV2, Component 1, Component 2, RGB-PC, HDMI1/DVI, or HDMI2. Insignia NS-PDP50 50" Plasma TV-720P Selecting the...
User Manual (Spanish) - Page 14

... select SETUP. Note Make sure that have turned on the Lock System, you let your plasma TV goes to select SETUP. To restore the sound, press MUTE, VOL+, or VOL-. You should set up the channel list when you want... you can still select a channel that is not in the channel list. Insignia NS-PDP50 50" Plasma TV-720P Adjusting the volume To adjust the volume: • Press VOL+ or VOL-
User Manual (Spanish) - Page 15

The SETUP menu opens. www.insignia-products.com 13 Note Active channels in the channel list are in black. The VIDEO menu opens. 2 Press , then press or to... mode from the Video menu. The channel list appears with a preview window. Insignia NS-PDP50 50" Plasma TV-720P 3 Press . Note You can select Daylight, Normal, Night Time, User 1 (custom) or User 2 (custom). 2 Press EXIT to save...
User Manual (Spanish) - Page 16

... to the previous menu. You can also manually adjust the DB settings to select VIDEO. Insignia NS-PDP50 50" Plasma TV-720P 4 Press , then press or to select the option you select a preset Picture mode (Daylight, Normal, or Night time), your plasma TV sets the DB option to Auto. Selecting a preset color temperature mode To select a preset color...
User Manual (Spanish) - Page 18

... equipment. When you want . Insignia NS-PDP50 50" Plasma TV-720P Creating a custom sound mode Note SRS TruSurround XT takes advantage of stereo audio enhancement produces an impressive sound experience from the AUDIO menu. ... format without needing to adjust. Selecting a preset sound mode To select a preset sound mode: 1 Press AUDIO one or more times to 0. When you switch to another mode, ...
User Manual (Spanish) - Page 19

.... Turning the speakers on what languages the broadcaster provides. www.insignia-products.com 17 Insignia NS-PDP50 50" Plasma TV-720P Adjusting the balance To adjust the balance: 1 Press MENU, then press or to turn the TV speakers on or off If you are using an external sound system, you set the clock automatically and the time is Off.
User Manual (Spanish) - Page 23

...the amount of power your plasma TV is running in low power mode, the brightness is reduced by turning the Low Power option on....screen. The OPTION menu opens. You can select the language. Note Other languages may be available if provided by the broadcaster. 4 Press EXIT to return to TV viewing, or press MENU to return to select the closed caption styles. Insignia NS-PDP50 50" Plasma TV...
User Manual (Spanish) - Page 25

... level. • Make sure that an electrical appliance or power tool is not interfering with the cloth. Insignia NS-PDP50 50" Plasma TV-720P • TV Rating-English-(For Canada only) Blocks Canadian English TV programs based on their ratings. • TV Rating-French-(For Canada only) Blocks Canadian French TV programs based on their ratings. 4 Press EXIT to return...
User Manual (Spanish) - Page 26

... adjust the image, or adjust the clock, phase, or vertical or horizontal position options in unusual sounds when you turn off . Insignia NS-PDP50 50" Plasma TV-720P Problem Solution One of codes, see "Remote control codes" on the remote control for two seconds. Power requirement Television system Channel coverage External antenna impedance Temperature Humidity Dimensions (W ×...
User Manual (Spanish) - Page 29

...power (e.i.r.p.) is encouraged to try to correct the interference by the party responsible for compliance could void the user's authority to operate this equipment does cause harmful interference to radio or television...For service and support call (877) 467-4289. www.insignia-products.com 27 Insignia NS-PDP50 50" Plasma TV-720P KENWOOD INKEL LOTTE LXI MAGNAVOX MARANTZ MCINTOSH MCS MEMOREX DVD...

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